What our families say

We score 8.5/10

11 Reviews

Requires improvement

07 June 2018

View the reportView our response

"The Manager and staff at Corrina Lodge, Camberley are all very pleasant, kind, helpful and overworked! The recent redecorations have caused much disruption, noise and inconvenience for both staff and residents. The redecoration workers were all courteous and apologetic for their unavoidable noise, unlike the external admin staff who invaded the lodge several times, commandeering communal space without explanation or apology. Neither staff nor residents had any opportunity for input into what needed doing. The changes imposed from above seem mainly aesthetic, with no improvements at all to the residents' rooms. Residents, relatives and even staff seem appalled at the extravagance of the redecorations. Ironically in the midst of all this financial waste, we received the unwelcome news of a 7% rise in fees. Very inept PR timing! Some changes are positively dysfunctional. The washbasin has been removed from the visitors coffee area, which is very inconvenient, and the replacement of the tatty old front doors has been thoroughly bungled. Over a fortnight after installation, they are still not working properly. Each is barely wide enough for a wheelchair to pass through. Sliding doors would have been much more sensible. The front doors were eventually fixed and now work automatically, with both opening so that they are OK for wheelchairs. The staff as always are very kind and helpful."

carehome.co.uk rating: 3.82 out of 5

"My mother was transferred to Corrina Lodge from hosptial to received palliative care. The care that she received was outstanding. She was only there for a short time as she deteriorated very quickly but the staff were amazing and made her feel welcome from the moment she arrived. They were also incredibly supportive to our family when she sadly passed away."

Donna-Marie M
carehome.co.uk rating: 5 out of 5

"I always enjoy my visits to see my old friend in Corrina Lodge. I always receive a warm welcome and it is clear to me that they really know him as a person - his personality, his likes and dislikes. There is a genuine warmth. I feel he is well cared for. The staff I have spoken to have always been so lovely and I have no doubts at all that my friend is in the best place."

Hilary F
carehome.co.uk rating: 5 out of 5

"All the staff were incredibly supportive of myself and gran in her final weeks of life. She was safe and warm and very well cared for. I will forever be indebted to them. Thank you for looking after both of us."

carehome.co.uk rating: 4.42 out of 5

"As my mother has only been here for a week so far, this is all very new to her and her family. She has settled in quite quickly and has now been able to move to a brand new room. Staff really charming and helpful, you just have to ask. I have been having lunch here with her and found the food excellent quality and a lot of thought has gone into the requirements of the residents, I thoroughly enjoyed my lunches. The staff find time for a little chat and make everyone feel welcome."

Anna K
carehome.co.uk rating: 3.8 out of 5

"My mother has just had a two-week respite stay at Corrina Lodge. The care and support given was wonderful, every single member of staff was very kind, caring and friendly. Really impressed with all the facilities, a very big thank you!"

carehome.co.uk rating: 4.42 out of 5

"My husband received a good level of care. He is treated with respect and sensitivity. His key worker and other carers are aware of his needs and respond appropriately. My husband is encouraged to pursue his hobby by keeping his budgarigars in his room which gives his interest and pleasure. He is also encouraged to join in a range of activities. The home is welcoming to visitors and is clean and tidy."

Glynis M
carehome.co.uk rating: 4.27 out of 5

"My brother was a resident at Corrina Lodge Care Home from January 2002, until his death in February 2017. During those 15 years, he was treated as a member of a loving family. The care was evident at all levels within the home. His funeral was attended by care home staff, including some who had actually retired. One could not wish for a more dignified and happy environment from Corrina Lodge."

John O
carehome.co.uk rating: 4.83 out of 5

"My husband and I are delighted that our son resides at Corrina Lodge for five years now and we are very happy that he is there. We have some experience of other homes, some of which are national nursing homes and they do not come anywhere near Corrina Lodge, including the first nursing home which our son was in which was absolutely awful and we now believe has been closed."

Jean G
carehome.co.uk rating: 4 out of 5

"Our son is 49 years old. He was diagnosed with multiple sclerosis over 15 years ago. He requires full time residential care and was moved to Corrina Lodge over 4 years ago in 2012. He has been very well cared for physically, mentally and medically, but as is to be expected his condition has deteriorated. He can no longer use a self propelled wheelchair, has to be fed and helped to drink through a straw. He enjoys his food and a glass of wine at lunch and supper. He is content with his surroundings and appreciative of carers and medical staff who look after him so well and meet his needs. We are most pleased and grateful for the way he is looked after and for the friendly attitude of management and all the staff at Corrina Lodge."

carehome.co.uk rating: 5 out of 5

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