"The Manager and staff at Corrina Lodge, Camberley are all very pleasant, kind, helpful and overworked! The recent redecorations have caused much disruption, noise and inconvenience for both staff and residents. The redecoration workers were all courteous and apologetic for their unavoidable noise, unlike the external admin staff who invaded the lodge several times, commandeering communal space without explanation or apology. Neither staff nor residents had any opportunity for input into what needed doing. The changes imposed from above seem mainly aesthetic, with no improvements at all to the residents' rooms. Residents, relatives and even staff seem appalled at the extravagance of the redecorations. Ironically in the midst of all this financial waste, we received the unwelcome news of a 7% rise in fees. Very inept PR timing! Some changes are positively dysfunctional. The washbasin has been removed from the visitors coffee area, which is very inconvenient, and the replacement of the tatty old front doors has been thoroughly bungled. Over a fortnight after installation, they are still not working properly. Each is barely wide enough for a wheelchair to pass through. Sliding doors would have been much more sensible. The front doors were eventually fixed and now work automatically, with both opening so that they are OK for wheelchairs. The staff as always are very kind and helpful."
carehome.co.uk rating: 3.82 out of 5