Reviews for Claremont Parkway Care Home

We have been working with the Care Home Staff since 2023 supporting residents who require private physio. The Care staff have been professional, caring and are well trained. The Care Home is clean , maintained to a high standard and specious. I would recommend this Care Home to any one who needs support with their daily living tasks and maintaining their wellbeing.

Peter Muto
(Senior Chartered Physiotherapist)

My Dad has recently gone into the Claremont Parkway for respite care and we are very happy with the support he is receiving. He needs a lot of help and he is given this with compassion, understanding and good humour - he loves to have a joke with the staff and they jolly him along when he is in the doldrums. In fact, they have even got him joining in with some of the musical events, which is something I thought I'd never see! Beyond that the staff have arranged for him to have a trip out each week to Church and then on to lunch with my Mum, which he has really appreciated and makes such a difference given that he would really still prefer to be at home. The staff are all lovely and friendly, and very happy to help whatever the request. Altogether, very pleased with how he is being looked after, and fully appreciate that this is not an easy job.

The care home is great and the staff is very nice and friendly They are providing quality care to the resident that I come and see. The management and the receptionist is great always will to help and they are excellent and thy know what they are doing.

A Wonderful Experience at Collingtree Barchester

I had a great experience at Collingtree Barchester. The staff were very kind, welcoming, and always ready to help. The place was clean, comfortable, and had a warm atmosphere. It’s clear that everyone there cares a lot about the people they look after. I would definitely recommend it to anyone looking for a caring and friendly environment.

"I cannot speak highly enough of every member of staff at Claremont Parkway that I met. The care and support that my partner received during his tem months there was fantastic. I know he was not always the easiest to deal with but he appreciated everything you did for him before he passed The support I received myself was great, staff always knew when I needed support and quite often a hug. I would certainly recommend this Care Home"

Donna B
carehome.co.uk rating: 5.00 out of 5

"I have visited a close friend of mine several times at Claremont & found the staff very welcoming. We come as a threesome of ladies and have always been coffee/tea & a biscuit. Our friend tells us she is very well looked after."

A J
carehome.co.uk rating: 4.92 out of 5

"Having 2 weeks in Claremont gave me a lot of confidence and I was able to go home feeling so much better."

Ann B
carehome.co.uk rating: 5.00 out of 5

"The facilities were good, the only problem my mother had was staff were very loud on handover (desk not far from mum's room). She said that as she was trying to fall asleep in the evening they would gather and end up waking her (she is not deaf). We family members experienced this on 2 occasions as she could not hear us speaking above the noise. Some staff don't speak clearly and also very fast. They think clear means loud, which it doesn't."

H S
carehome.co.uk rating: 4.50 out of 5

"Rooms very comfortable and clean. Staff very friendly. Activities were excellent. Food could've been a bit more varied."

Sheila B
carehome.co.uk rating: 4.27 out of 5

"I assume I was a 'service user' having spent 2 weeks (post-operative) gaining strength before returning home on 30th May 2018. I was well cared for, even though I found the food disappointingly dull. The morning activities (fun-physio) were always enjoyable, so was the company in the dining area."

J P
carehome.co.uk rating: 4.09 out of 5

"I would like to say my stay at Claremont and the care etc, was absolutely 100 and a half per cent. and told the lady in charge on my day of leaving. The staff cannot make a decent English cup of Rosie Lea (tea) if they tried, ha ha!"

Donald R
carehome.co.uk rating: 4.92 out of 5

"I was resident in Claremont Parkway for 30 days after discharge from hospital with fractured distal radius and pubic ramus. I cannot speak too highly of the care and convalescent service I received during my residence. The individual attention I was given and the teamwork by the nursing, catering, domestic and activities staff were outstanding. My rapidly improving condition was due entirely to the staff's work and encouragement."

Wilfred C
carehome.co.uk rating: 4.50 out of 5

"I enjoyed my stay in the care home."

C S
carehome.co.uk rating: 3.56 out of 5

"The staff were all brilliant. Any queries were answered. Excellent accommodation and food was great. Social activities were great, great care taken by all members of staff."

Barry Norman E
carehome.co.uk rating: 5.00 out of 5

"My mother in law broke her hip and was placed in Claremont by the hospital. As you will see from my ratings, I have nothing but praise for the care home. Your staff are a credit to you."

Tony H
carehome.co.uk rating: 4.58 out of 5

"Whilst at the home I have been treated with dignity and respect. I am completely satisfied with everything. The staff have been most helpful and courteous. Thank you very much."

G T
carehome.co.uk rating: 4.33 out of 5

"I would like to say how much the staff and all went out of their way and beyond to take care of us. It is, without doubt, the most wonderful treatment I could have received and if I should have to come again, Claremont is my one and only choice. God Bless you for the great work you do. Thank you."

Ronald H
carehome.co.uk rating: 5.00 out of 5

"Treatment was good."

Brenda J
carehome.co.uk rating: 4.10 out of 5

"The staff are really exceptional and they are so compassionate and caring; they provided a truly exceptional end of life care for my Dad. They treated everyone with the utmost respect and no matter how busy they were they were always friendly and smiling and supportive. Our family could not have wished for a better environment for the final month of my Dads life. Thank you to all at the Claremont Parkway for everything you did, myself and my family cannot thank you enough."

Andrew M
carehome.co.uk rating: 5.00 out of 5

"Found it pleasant once I settled down, plenty to see out of the window also the room was more than satisfactory. Food was excellent and a lot of variety, better than the hospital. The carers were caring a with TV in the room, it was an extra perk. Activities ladies made sure my nails were cut. Very lovely place."

Jill H
carehome.co.uk rating: 4.75 out of 5

"All the staff were caring and friendly and always helpful. I will miss them all."

B J
carehome.co.uk rating: 4.82 out of 5

"I would like to thank the home and all the staff for looking after me during my stay."

Jean C
carehome.co.uk rating: 4.91 out of 5

"I have been delighted by the quality of care offered to my father since his admission to Claremont Parkway in late November 2018. His carers have all demonstrated a very high degree of empathy and appear to go the extra mile to help him. There is a very good food service with a wide variety of quality meals created by the in-house chef. I suppose the strongest endorsement I can give, is that after each visit when we head home to Lincolnshire, we are confident that we are leaving Dad in safe, caring hands."

Mark L
carehome.co.uk rating: 4.25 out of 5

"My brother had a pleasant room with a nice outlook and well equipped with TV etc in a quiet part of the home. Staff were attentive and kind and responded well to any requests I had. They maintained a cheerful, upbeat outlook which can't be easy in the circumstances. In summary, very pleased with the care."

Peter R
carehome.co.uk rating: 5.00 out of 5

"I have been very pleased with the care and support I have been given by everyone who is at the home. They cannot do enough for you. The facilities are good."

L S
carehome.co.uk rating: 4.67 out of 5

"An ideal care home for our son."

Doreen S
carehome.co.uk rating: 4.58 out of 5

"Claremont Parkway is a very well run, caring home. The friendly atmosphere is always very welcoming and the residents are treated with care and respect. Lots of activities are arranged and the garden is a delight."

S D
carehome.co.uk rating: 4.42 out of 5

"We visited our nan on the day of the 1970 Disco/BBQ. The event was very well organised with food, music and a raffle. All the residents were in the garden area and enjoying the music. The staff were very pleasant and the day went off very well. There also is activities for the residents each month which is really good."

Philip C
carehome.co.uk rating: 5.00 out of 5

"On entering Claremont, its warm and inviting. There is not that smell of a care home. All the staff have a lovely smile for you and assist you in any way they can. The whole house and garden are kept to a high standard of cleanliness with some of the residence playing dominos in the lounge. My father was only with them for a few weeks but they made his last weeks special. When Dad was struggling to sleep, his friend next door came in and played his accordion to help him settle and sleep. We couldn't ask for more."

James C
carehome.co.uk rating: 4.36 out of 5

"My first impression of Claremont was welcoming, clean and bright. I knew immediately it was a good place for my beloved Mum who had stomach cancer. During her time at Claremont before she sadly passed away, I found the staff to be wonderful and caring and felt me and my family were as much a priority as Mum. In the short time she was there, a couple of months, Mum built up great relationships with her carers which also reassured us she was being well looked after. I would not hesitate in recommending Claremont Parkway."

J T
carehome.co.uk rating: 4.33 out of 5

"My stay at Barchester has been very enjoyable and most amazing and has given me a lot of confidence and prepared me for going home. With their help, has been made so easy for me. I will never forget you all. You will always be in my heart. I will always love you. All the best wishes."

Christina L
carehome.co.uk rating: 5.00 out of 5

"You looked after my dad until his death on 5th March 2020. He was only there for about six weeks but was cared for very well. Staff and management really helpful, and the nurses looked after him well. Thank you all very much. The family are pleased that Dad missed the Covid-19 pandemic and is now at peace."

T R
carehome.co.uk rating: 4.08 out of 5

"The care my dying mother-in-law was given was incredible. Nothing was too much trouble for any of the staff. They even managed to deal with my very anxious father-in-law who was at times a real pest. The care here is the best in the county."

Hedei F
carehome.co.uk rating: 5.00 out of 5

"The thing that stands out is the care, attention and support given to my husband. I see his response, which is always to smile and put his thumbs up. The feel of the home is friendly. There is always someone at hand to deal with any queries or concerns I might have. The manager always makes herself available."

Helen Y
carehome.co.uk rating: 4.25 out of 5

"Anyone who is looking for a warm welcoming home from home residence for their loved one I would definitely recommend Claremont. My mum has been here for 4+ years and I can say I am very happy with all that has been done during this time and continues to be done. The team have done excellently during the COVID pandemic and kept my mum safe and well. Well done Team."

Rebecca G
carehome.co.uk rating: 4.08 out of 5

"Mum and I had a very enjoyable lunch with Dad today to celebrate Father’s Day. The staff were most attentive to all of the residents’ needs and the food was delicious. After such a difficult year, a huge thank you to all the staff who helped to make this event possible."

Emma F
carehome.co.uk rating: 4.92 out of 5

"Claremont Parkway is one of the nicest care homes I have been to. Staff are so helpful and friendly, nothing is too much of a problem. Mother settled very quickly and loves the view of the garden from her room. The atmosphere is very good and staff are very attentive to individuals from what I have seen. They treat residents with due care and attention and I am pleased Mother lives here... she loves it! Food is very good according to Mother and their menu does look amazing! We are looking forward to getting outside weather permitting."

Diane T
carehome.co.uk rating: 4.25 out of 5

"Pleasant and friendly staff, always looking after Mum, the staff can't do enough to help."

Stephen G
carehome.co.uk rating: 4.33 out of 5

"Before choosing to send Mum to Barchester Claremont Parkway Care Home we visited a number of local alternatives and have not been disappointed with the choice we made on her behalf. Claremont Parkway is a very well-appointed care home, my mum's reaction on being shown around was very posh and that's from someone who sets her standards high. We have found the care provided to be kind, compassionate, professional and flexible. This attitude pervades the organisation and having talked privately to staff I know they feel valued and cared for. Excellent."

S H
carehome.co.uk rating: 5.00 out of 5

"I can't fault the care home in any way. My mother has been a resident for four years, and l know that she has the best care possible I'm happy to know that she is well looked after. Thank you, Claremont for everything."

J G
carehome.co.uk rating: 5.00 out of 5

"My friend seems to have settled very well, hopefully, she will be taken out to get some fresh air but all the staff are very approachable and friendly. Hope she is with you for a long time and has many happy memories."

Suzan L
carehome.co.uk rating: 4.08 out of 5

"The two areas which I feel need attention are; 1) Staff levels - the staff, especially carers, are very stretched which means residents often have very lengthy waits for attention. 2) The food - menu items are sometimes strange choices for elderly residents, with foreign/vegetarian options with which they are unfamiliar. I suspect simpler, more traditional offerings (shepherd pie, for instance) would be more popular and get eaten."

P S
carehome.co.uk rating: 3.75 out of 5

"Everyone is lovely and helpful."

Pamela H
carehome.co.uk rating: 5.00 out of 5

"All of the staff have been more than helpful."

Patricia H
carehome.co.uk rating: 5.00 out of 5

"Overall experience was good and all staff were lovely and caring. They always had time to talk to us and update our family. Very nice and clean environment, pleasant lounges for visiting times. Only complaint was the bathroom bin and bag for stoma disposal were not changed during the respite week."

N S
carehome.co.uk rating: 4.50 out of 5

"My dad has been in your care for three months in what was an unexpected downturn in his health. His family around him have been made to feel so welcome in this time which has meant he has a constant diary of visitors. The team go the extra mile on every occasion and has not only facilitated a beautiful golden wedding party but also enabled us to have an extra special Christmas with ten of us being accommodated in beautiful surroundings with delicious food, all by a wonderfully friendly team. Thank you for everything you do and have done."

L C
carehome.co.uk rating: 5.00 out of 5

"My mother has been in Barchester Claremont Parkway Care Home for the last eighteen months. In the last four months, three of the residents, including her, formed a very close bond. The youngest of them died unexpectedly in hospital on a Friday evening. My mum and the other resident were shocked and bereft. Her death was totally unexpected. A carer in charge of activities came in on her day off without being asked to comfort them both. She was so caring and went way above the call of duty. A simply marvellous asset to Claremont."

Penny T
carehome.co.uk rating: 3.83 out of 5