What our families say: Claremont Parkway Care Home

We score 9.6/10

30 Reviews

Requires improvement

20 November 2019

View the report

"In general dad has been well looked after, he has been a bit concerned that some of the basics seemed variable. E.g. Glasses left dirty Hearing aids fitted but not working Hair not washed - we did it twice Feet not washed, dressing not changed - we washed feet. He has been given a shower this week after my request."

Lionel (Joe)carehome.co.uk rating: 3.75 out of 5

"Very nice place, the staff were very good. My room was very nice and kept clean at all times and bed made every day. Had lots of social events and activities to do. Would recommend Kettering Claremont as outstanding."

S Rcarehome.co.uk rating: 5 out of 5

"I have been very well looked after. Would definitely recommend."

Edna Bcarehome.co.uk rating: 4.42 out of 5

"The staff were very helpful and understanding of my needs. My stay at Claremont Parkway Care Home was very enjoyable."

Gillian Ycarehome.co.uk rating: 4.58 out of 5

"Having 2 weeks in Claremont gave me a lot of confidence and I was able to go home feeling so much better."

Ann Bcarehome.co.uk rating: 5 out of 5

"My brother had a pleasant room with a nice outlook and well equipped with TV etc in a quiet part of the home. Staff were attentive and kind and responded well to any requests I had. They maintained a cheerful, upbeat outlook which can't be easy in the circumstances. In summary, very pleased with the care."

Peter Rcarehome.co.uk rating: 5 out of 5

"My mum came to the care home under c/o the hospital after 10 weeks in hospital. During this time she became muddled and disoriented, since coming to Claremont she has shown rapid improvement. She is encouraged to eat meals in the dining room and chat to other residents. The staff are all very caring and supportive. Although she remains totally dependent, we can see moments of the real mum. Thank you."

Debbie Rcarehome.co.uk rating: 4.8 out of 5

"I found Claremont a very warm and welcoming care home, with the staff always ready for my needs."

Emilo Fcarehome.co.uk rating: 4.82 out of 5

"Haven't met all the staff. Those I have met appear to be good and caring."

Alan Bcarehome.co.uk rating: 4.42 out of 5

"Comfortable and spotless room. The staff mostly very friendly and chirpy. Spotless rooms, entertainment often in the lounge with very friendly staff. Excellent medical staff encouraging exercise."

Sheila Bcarehome.co.uk rating: 4.55 out of 5

"Rooms very comfortable and clean. Staff very friendly. Activities were excellent. Food could've been a bit more varied."

Sheila Bcarehome.co.uk rating: 4.27 out of 5

"I have been very pleased with the care and support I have been given by everyone who is at the home. They cannot do enough for you. The facilities are good."

L Scarehome.co.uk rating: 4.67 out of 5

"My wife and I found the domestic staff extremely helpful, efficient and friendly throughout our stay - no contact with management. Sad lack of any physio support."

Leslie Bcarehome.co.uk rating: 4.33 out of 5

"I found Claremont to be a lovely surprise, you hear so many horror stories and it was a concern to be going into a home, all be it for a short stay. This home was clean, comfortable and with friendly professional staff, I had one or two issues but having voiced my opinion they were sorted out quickly. I would like to add that the nurse was excellent and extremely helpful. Thank you for getting me home."

Tom Lcarehome.co.uk rating: 4.5 out of 5

"Everything has been lovely here."

Madge Wcarehome.co.uk rating: 5 out of 5

"I have been looked after very well and very pleased. With all my heart thank you so very much. You are all very kind. Thank you very much for your kindness."

T Rcarehome.co.uk rating: 5 out of 5

"I assume I was a 'service user' having spent 2 weeks (post-operative) gaining strength before returning home on 30th May 2018. I was well cared for, even though I found the food disappointingly dull. The morning activities (fun-physio) were always enjoyable, so was the company in the dining area."

J Pcarehome.co.uk rating: 4.09 out of 5

"An ideal care home for our son."

Doreen Scarehome.co.uk rating: 4.58 out of 5

"I have been very happy here and the staff are nice I have enjoyed my food."

H Rcarehome.co.uk rating: 4.25 out of 5

"My father was sent from hospital. Overall the home was very good. It's a shame my father didn't enjoy his time with you, due to him missing home and his wife. There was nothing that the home or staff could do."

C Rcarehome.co.uk rating: 4 out of 5

"My mother has been in Claremont for four weeks and is soon to be discharged to her home. I have found all the staff extremely helpful and caring and feel it has been a positive experience for my mother. Any queries I have had have been dealt with promptly and efficiently and I would recommend Claremont to other friends and family."

Susan Ecarehome.co.uk rating: 4.08 out of 5

"Very good but waiting time to get attention at night is poor. The rest of the time is very good."

Bernard Ccarehome.co.uk rating: 4.82 out of 5

"I would like to say my stay at Claremont and the care etc, was absolutely 100 and a half per cent. and told the lady in charge on my day of leaving. The staff cannot make a decent English cup of Rosie Lea (tea) if they tried, ha ha!"

Donald Rcarehome.co.uk rating: 4.92 out of 5

"Claremont Parkway is a very well run, caring home. The friendly atmosphere is always very welcoming and the residents are treated with care and respect. Lots of activities are arranged and the garden is a delight."

S Dcarehome.co.uk rating: 4.42 out of 5

"Very good, helpful, both being looked after. Food, plenty of choice and exercise activities very good."

S Bcarehome.co.uk rating: 4.92 out of 5

"Words cannot describe how wonderful this place is! From the top (management) right down the chain. My father was sent here by the hospital and has been a resident for a couple of months and has been treated with the greatest respect. He loves the place and cried when he was told he was going to rehab. The activities are wonderful they do so much with the residents. I would like to say a heartfelt thanks to everyone. We will both miss you all"

Susan Ccarehome.co.uk rating: 5 out of 5

"All staff helpful and friendly."

P Wcarehome.co.uk rating: 4.18 out of 5

"Very well looked after throughout my stay. Moving on because of requiring more physio."

Terrence Wcarehome.co.uk rating: 5 out of 5

"I was resident in Claremont Parkway for 30 days after discharge from hospital with fractured distal radius and pubic ramus. I cannot speak too highly of the care and convalescent service I received during my residence. The individual attention I was given and the teamwork by the nursing, catering, domestic and activities staff were outstanding. My rapidly improving condition was due entirely to the staff's work and encouragement."

Wilfred Ccarehome.co.uk rating: 4.5 out of 5

"We visited our nan on the day of the 1970 Disco/BBQ. The event was very well organised with food, music and a raffle. All the residents were in the garden area and enjoying the music. The staff were very pleasant and the day went off very well. There also is activities for the residents each month which is really good."

Philip Ccarehome.co.uk rating: 5 out of 5

"Have been shown kindness by all the staff through a very difficult time. Their cheerfulness has been a great help in my recovery."

Gerry Lcarehome.co.uk rating: 4.91 out of 5

"Such kindness, help and compassion is exceptional, from all members of staff from top to bottom. You should all be very proud of your work. Claremont is a gem of a place. Thank you is such a small word but it is meant to you all from the heart."

Cynthia Ncarehome.co.uk rating: 5 out of 5

"Been a nice experience. Very, very clean. Good choice of food. Activities very good. All staff friendly and nice. They can't do enough for you. Information, when required, is clear and instructive, especially when asking about my medications and activities."

Michael Ocarehome.co.uk rating: 5 out of 5

"My 91-year-old mother has just returned home after a 2 week convalescence and recuperation stay at Claremont Parkway. Her stay was funded by the NHS. Both my mother and the family were most impressed by the standard of care that she received; the food that she was served and the delightful room that she occupied. Everywhere looks welcoming and spick and span and the staff are smiling, careful, mindful and kind. We are full of praise for the whole team."

Sally Ecarehome.co.uk rating: 4.9 out of 5

"I enjoyed my stay in the care home."

C Scarehome.co.uk rating: 3.56 out of 5

"On entering Claremont, its warm and inviting. There is not that smell of a care home. All the staff have a lovely smile for you and assist you in any way they can. The whole house and garden are kept to a high standard of cleanliness with some of the residence playing dominos in the lounge. My father was only with them for a few weeks but they made his last weeks special. When Dad was struggling to sleep, his friend next door came in and played his accordion to help him settle and sleep. We couldn't ask for more."

James Ccarehome.co.uk rating: 4.36 out of 5

"I would recommend to all my friends how well I was looked after. The food was very good and staff were very kind and helpful."

JMcarehome.co.uk rating: 4.92 out of 5

"Given the help provided by the staff especially regards to keeping me mobile by exercising by music which was enjoyable and really got you wanting to participate. Excellent."

G Fcarehome.co.uk rating: 4.64 out of 5

"Only used as a staging process. Served its purpose to release NHS bed."

Keith Acarehome.co.uk rating: 4.09 out of 5

"Staff friendly and helpful. Food was good. Mother definitely improved dramatically whilst there."

Fred Ncarehome.co.uk rating: 4.58 out of 5

"The staff were all brilliant. Any queries were answered. Excellent accommodation and food was great. Social activities were great, great care taken by all members of staff."

Barry Norman Ecarehome.co.uk rating: 5 out of 5

"My first impression of Claremont was welcoming, clean and bright. I knew immediately it was a good place for my beloved Mum who had stomach cancer. During her time at Claremont before she sadly passed away, I found the staff to be wonderful and caring and felt me and my family were as much a priority as Mum. In the short time she was there, a couple of months, Mum built up great relationships with her carers which also reassured us she was being well looked after. I would not hesitate in recommending Claremont Parkway."

J Tcarehome.co.uk rating: 4.33 out of 5

"I would like to express our thanks for the preparations and decoration by the activities organiser for my mother's 96th birthday celebration. The buffet prepared by the chef and catering staff was excellent and the birthday cake was magnificent. Thank you to all concerned."

John Mcarehome.co.uk rating: 4.75 out of 5

"Staff absolutely amazing, feel as if they couldn't do enough for our mum. She was given lots of encouragement to join in all the activities offered. The family were made very welcome and could visit any time open door policy. They kept us in the loop at all times about mum's care."

Carol Rcarehome.co.uk rating: 4.83 out of 5

"Pleasant atmosphere good caring staff and nothing was too much trouble for them."

J Ccarehome.co.uk rating: 4.67 out of 5

"My stay at Claremont Parkway was very good. Lots to do, also the food was good. Also always made sure there was plenty of food and drink that come around your floor."

Pam Bcarehome.co.uk rating: 4.83 out of 5

"The care shown to my husband has been very good. All staff have been most helpful."

E Tcarehome.co.uk rating: 4 out of 5

"My mother in law broke her hip and was placed in Claremont by the hospital. As you will see from my ratings, I have nothing but praise for the care home. Your staff are a credit to you."

Tony Hcarehome.co.uk rating: 4.58 out of 5

"My friend has been transferred from 'care' to 'nursing care' this month. Nothing appears to have changed with regards to response time to call button e.g 20-30 minutes sometimes and she is still waiting for too long for medication when requested. She has asked the manager to go and speak to her but without response. We are constantly having to pacify her because she feels neglected and made to feel a nuisance with the staff. Our observations are that there are so few staff on duty they are seldom available to help her. Staffing shortages affect both residents and the staff themselves!"

J Ncarehome.co.uk rating: 2.36 out of 5

"Mum was brought here following a 5-week stay in the hospital. From the first day that she arrived, she has been treated with respect and compassion. Every member of staff we have encountered have all had a caring attitude. This was mums 1st experience of being cared for outside her home and we will always be grateful that it has been so positive. The care she received has returned her sense of humour and fun that had been taken during her illness. She will miss the staff she has become so fond of."

L M Mcarehome.co.uk rating: 5 out of 5

"I was well treated and cared for by everybody concerned with my welfare. I thoroughly enjoyed the entertainment provided and both carers who provided this worked extremely hard and were very caring to us all. The only concern I had was that's there was not enough staff to deal with a number of residents."

Eileen Hcarehome.co.uk rating: 4.1 out of 5

"Good care and attention. Very pleasant assistants. Regular cleaning, help with personal hygiene. Coffee available for visiting family."

C Pcarehome.co.uk rating: 4 out of 5

"To all the staff at Claremont Parkway Whether you're unseen or seen The thoughts of you are still the same As they have always been No request was ever too much for you all Even when through the night came a call The brightest smiles were always there Which only shows how much you care Thank you all for all you have done To help us recover and have some more fun."

E Scarehome.co.uk rating: 5 out of 5

"Whilst at the home I have been treated with dignity and respect. I am completely satisfied with everything. The staff have been most helpful and courteous. Thank you very much."

G Tcarehome.co.uk rating: 4.33 out of 5

"Transferred from K.G.H for rehabilitation and physiotherapy just after Christmas 2015. Room available very comfortable and clean. All staff friendly and helpful, assisted and encouraged now I am able to wash, dress and mobilise short distances independently, still have carer to have showers or baths as I choose. Food menus have choice and I enjoy cooked breakfast, hot dinners and dessert, tea times choices of hot or cold with suppers before settling down at night can have hot drinks as requested. Enjoyed social chats, group activities, music entertainment and 1-1 nail care with activity team."

George Bcarehome.co.uk rating: 4 out of 5

"I have been treated with dignity and kindness. Home superb. Staff wonderful."

A Scarehome.co.uk rating: 5 out of 5

"I have had a wonderful experience with caring, considerate staff who went out of their way to ensure my comfort. They were sympathetic to my needs and always had time for me. Daily physio would have been good."

Peter Pcarehome.co.uk rating: 4.83 out of 5

"I was transferred to Claremont Care Home from hospital and was very pleased with the welcome I received. My carers were very concerned that I was comfortable and had constant their attention to my needs. There was a good selection of food and hot drinks and I felt much at home and cared for. Many thanks to all."

J Rcarehome.co.uk rating: 5 out of 5

"I have visited my friend each week for 3 weeks and everything about this care home is excellent. The staff are always consistently friendly and welcoming, from reception to all the carers. The activities my friend participates in are varied and enjoyable. My friend's recovery has been speedy because of the excellent level of care from all the staff and she is so happy here. I have nothing but praise for all the staff at Claremont Parkway care home."

Phillipa Pcarehome.co.uk rating: 4.92 out of 5

"I would like to say how much the staff and all went out of their way and beyond to take care of us. It is, without doubt, the most wonderful treatment I could have received and if I should have to come again, Claremont is my one and only choice. God Bless you for the great work you do. Thank you."

Ronald Hcarehome.co.uk rating: 5 out of 5

"Our mum was moved here on 27th December 2016 until she passed away on 29th February 2016. The care, love and compassion received by both our mum and ourselves was outstanding. All staff were friendly and welcoming, always has time to talk, no matter what time or how busy they were. Nothing was too much bother for them."

Helen Ecarehome.co.uk rating: 5 out of 5

"Claremont staff looked after my mother very well. She needed respite care having been in hospital for two weeks she wasn't able to return home and Claremont looked after her needs until she could move to another home. They encouraged her to eat and to participate in activities. The staff seemed to enjoy working there and were really cheerful."

B Acarehome.co.uk rating: 4.25 out of 5

"I can't thank you enough for the kindness you have shown me. Everybody has been so kind."

Joyce Fcarehome.co.uk rating: 4 out of 5

"On arriving at the Claremont I was treated with dignity and lots of care. The short time I was there I could not fault the carers, nurses or any other members of staff. They were absolutely fantastic and my thanks go to all of them."

Anthony Scarehome.co.uk rating: 4.5 out of 5

"From initial admission onwards all staff were encouraging, supportive and caring, treating you as an individual and being aware of your needs. Everything from cleaning to care was of a very high standard and although staff were busy they always seem to make time to listen to your needs. Activities were varied and there was no compulsion to join in if you did not want to. Having OT and physio on site particularly helpful. Excellent launch pad for return home."

J Jcarehome.co.uk rating: 4.67 out of 5

"Treatment was good."

Brenda Jcarehome.co.uk rating: 4.1 out of 5

"Claremont Home is very good. They look after my wife, very good with care. I will recommend Claremont to everybody who needs care."

Bob Fcarehome.co.uk rating: 4.5 out of 5

"I was very concerned when transferred from the hospital to Claremont Parkway, I was pleasantly surprised. The home is light and airy in lovely grounds. The food is good and varied, catering for a vegetarian diet. All the staff are pleasant and helpful. There was various entertainment available if you wished to participate. There are tea and coffee facilities available at all times for service users and their family. The home is easily accessible for visiting."

John Wcarehome.co.uk rating: 4.64 out of 5

"I am really happy with my stay. Facilities were good. Staff are lovely, always polite and smiling. Can't fault them. If I had to come again, I would certainly be happy to."

Joan Fcarehome.co.uk rating: 4.67 out of 5

"I'm generally a critical person. Be that as it may, I could not fault the treatment I have been given. All staff have been truly kind. The room has been very clean and comfortable and food has been plentiful and good. I joined in activities and had exercises, it was social and lots of fun. My only complaint has been the mattress as although firm, it was not like my own at home as I have a harder one. I am now going home."

M Scarehome.co.uk rating: 4.5 out of 5

"I have found all staff, who have worked with me in any way, to be kind, encouraging and willing to 'go the extra mile'. I have gained some weight, which had been lost during the early stage of my illness, and I believe that has happened because of the good variety, quality and presentation of food provided. From entering Claremont unable to walk and seriously dependent, I have become almost fully capable of caring for my personal care. While I still need a wheelchair for distance mobility, I am now able to walk using a zimmer frame confidently. I am very grateful."

Carol Gcarehome.co.uk rating: 4.58 out of 5

"The staff are really exceptional and they are so compassionate and caring; they provided a truly exceptional end of life care for my Dad. They treated everyone with the utmost respect and no matter how busy they were they were always friendly and smiling and supportive. Our family could not have wished for a better environment for the final month of my Dads life. Thank you to all at the Claremont Parkway for everything you did, myself and my family cannot thank you enough."

Andrew Mcarehome.co.uk rating: 5 out of 5

"I visit my friend on a monthly basis, we know each other from church. The home appears to be very comfortable and suits all of her needs. The staff I have met are friendly and helpful. The lounge area is always occupied by residents albeit most of them are sleeping."

Margaret Ccarehome.co.uk rating: 3.33 out of 5

"Nice, friendly staff and always happy to help, although my Nan didn't get any breakfast one morning, she was only offered some when we said to staff about it at 11 am. She was having her lunch soon after and didn't feel hungry. However, they have nice rooms and my Nan has a view onto the garden. You get a TV so they won't get bored. The family are welcome at any time of the day and you are able to take anything in for it to feel homely for the resident."

Megan Ccarehome.co.uk rating: 3.58 out of 5

"Very friendly, good food and pleasant staff. Good friendly atmosphere and exercise etc good"

Phyllis Lcarehome.co.uk rating: 4.67 out of 5

"I enjoyed my stay at Claremont, although it was not long enough. A special thanks to the nurses and staff. The only thing is not enough tea or liquid between meals. I would recommend it to anyone."

Margaret Tcarehome.co.uk rating: 4.3 out of 5

"Claremont is excellent in all areas, nothing was too much trouble. ALL members of staff are extremely kind and understanding. A special thanks must go to the activities ladies, made every day fantastic, also the cook who enabled me to put on a stone with his cooking!"

S Ccarehome.co.uk rating: 5 out of 5

"Found it pleasant once I settled down, plenty to see out of the window also the room was more than satisfactory. Food was excellent and a lot of variety, better than the hospital. The carers were caring a with TV in the room, it was an extra perk. Activities ladies made sure my nails were cut. Very lovely place."

Jill Hcarehome.co.uk rating: 4.75 out of 5

"Staff always courteous and friendly. Pleasant atmosphere as you walk in, nice decor, clean and tidy. Patients we see appears to be contented."

Robert Scarehome.co.uk rating: 4.4 out of 5

"Thank you for the care that was given to me during my stay."

Rita Scarehome.co.uk rating: 4 out of 5

"Being placed in Claremont Park Care Home by the NHS Hospital. I was impressed by the care and management and as someone who is considering full time care, I would be most willing to enter this establishment."

Robert Ccarehome.co.uk rating: 5 out of 5

"Mum was looked after very well. She fell in love with nearly all staff and they were very patient and caring with her. Towards the end of her stay she was reluctant to leave. We needed her closer to home, for more people to visit her. All staff lined up a the door to say goodbye. She was very touched."

Margaret Bcarehome.co.uk rating: 4.33 out of 5

"I was grateful I was not forced to go downstairs - depressed me when I did go down whilst sing song on, didn't feel I was ready for the environment. Happy in my room - kindle, TV. Exercise by myself frequently."

B Jcarehome.co.uk rating: 3.1 out of 5

"All the staff were caring and friendly and always helpful. I will miss them all."

B Jcarehome.co.uk rating: 4.82 out of 5

"My friend has been in this care home for 5 years, never have I had to complain. She is treated extremely well and has always been happy there. The staff are very friendly and helpful. I would definitely recommend it."

Suecarehome.co.uk rating: 4.08 out of 5

"Having stayed for only 2 days it is difficult to judge some of the questions asked. However, from entering the home I was greeted with kindness. I have found the staff to be very professional. Safety is high on the list of care. Unfortunately, I have not had time to join in the activities provided. My overall view can be summed up by the fact that I have always dreaded the thought of having to enter a care home - any short spell in Claremont Parkway has changed that."

Malcolm Pcarehome.co.uk rating: 4.8 out of 5

"My grandmother has been in Claremont Parkway 2 times in the past 3 years due to a stay in hospital and each time she has been very well looked after. Staff are wonderful and can't do enough for her. Very impressed."

Julie Scarehome.co.uk rating: 5 out of 5

"Staff were caring, nothing was too much trouble for them. The room was cleaned daily and deep cleaned once a month. There were plenty of toilet facilities for residents and visitors, as well as en-suite rooms. Meals were satisfactory, but not always hot. It would have been nice to have alcohol and soft drinks available at lunchtime."

Pamela Wcarehome.co.uk rating: 4 out of 5

"Unlucky for me I was rushed to the local hospital in April without any money etc. I was then transferred to Claremont. Having no money, my hair could not be seen to and my overgrown toe-nails were not cut. In the end, my toes hurt so much, I had to walk about in socks. The weather turned warm; my only having warm clothing, I went about in the nightdress, loaned to me. A kind staff member found a small air-cooler for my room. When I asked for a loan, I was told it's policy for Claremont to always pay the hairdresser and nail cutter. Finally, a friend saw me the day before I was leaving. It was bad luck for me not to have any money or change of clothing. My hope is, no one else goes through what I did. If only I could have had a loan, instead I went home with unwashed hair, worst of all toenails that hurt. Room was nice, so were the staff."

M Ccarehome.co.uk rating: 4.92 out of 5

"I would like to thank the home and all the staff for looking after me during my stay."

Jean Ccarehome.co.uk rating: 4.91 out of 5

"Wonderful staff, nothing too much trouble. Activities good, keep the minds of the residents active. Food good, can cater for most tastes including vegetarians. Rooms large and very clean much like home. Would recommend the home to anyone very welcoming."

Stephen Dcarehome.co.uk rating: 4.27 out of 5

"All of the team are without doubt the most professional in their field. I hope to see them again. I wish them all well."

L O Wcarehome.co.uk rating: 5 out of 5

"Staff very good but needs a lot more."

Dorothy Mcarehome.co.uk rating: 4.67 out of 5

"For the short time I was here, very pleasant and staff helpful."

Daphne Ccarehome.co.uk rating: 4 out of 5

"The facilities were good, the only problem my mother had was staff were very loud on handover (desk not far from mum's room). She said that as she was trying to fall asleep in the evening they would gather and end up waking her (she is not deaf). We family members experienced this on 2 occasions as she could not hear us speaking above the noise. Some staff don't speak clearly and also very fast. They think clear means loud, which it doesn't."

H Scarehome.co.uk rating: 4.5 out of 5

"I have been delighted by the quality of care offered to my father since his admission to Claremont Parkway in late November 2018. His carers have all demonstrated a very high degree of empathy and appear to go the extra mile to help him. There is a very good food service with a wide variety of quality meals created by the in-house chef. I suppose the strongest endorsement I can give, is that after each visit when we head home to Lincolnshire, we are confident that we are leaving Dad in safe, caring hands."

Mark Lcarehome.co.uk rating: 4.25 out of 5

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