What our families say

Barchester Cherry Blossom Manor Recommended on carehome.co.uk
We score 9.5/10

59 Reviews

Barchester Cherry Blossom Manor Recommended on carehome.co.uk
Requires improvement

06 April 2018

View the reportView our response

"All good and okay."

carehome.co.uk rating: 4.67 out of 5

"Owing to the hurried circumstances for my husband coming into Barchester Cherry Blossom Manor. He has enjoyed his stay and I would recommend the care home to my friends."

Joyce H
carehome.co.uk rating: 4 out of 5

"After my mother arrived here, even after 36 hours I saw an improvement in her condition. The staff are attentive, caring and friendly. The rooms and location are excellent. Such a relief after a busy hospital ward, to know that she is now being properly cared for in a purpose-built facility with staff who are both conscientious and caring."

James T
carehome.co.uk rating: 4.82 out of 5

"I have found this care home and staff excellent in every way. The attitude and dealings with patients are the best ever."

Frances K
carehome.co.uk rating: 4.5 out of 5

"We did have a few issues on the first 3 days of my father being here. Eg soft food only and to be assisted when eating. Forgot to give prescription protein drink until I mentioned this plus all of the above was in his notes for staff to read. Once I had a talk with the staff and manager on day 3, all was sorted. The staff are really lovely but let it down by not reading his notes. He was only here for 8 days in total."

carehome.co.uk rating: 4.17 out of 5

"Mum's care seemed excellent and Mum was generally in good health and comfortable. There was little evidence of activities to keep her occupied or stimulated."

Derek H
carehome.co.uk rating: 4.5 out of 5

"I have found the care of my mum to be excellent and meets all her needs on each visit. The staff have been very friendly and welcoming. Thank you for everything."

Dorothy W
carehome.co.uk rating: 4.5 out of 5

"Staff brilliant and manager super. Food brilliant, activities wonderful and home very clean."

Joan L
carehome.co.uk rating: 5 out of 5

"My mother stayed at Barchester Cherry Blossom Manor for respite care following my hospitalisation as she had lived with me for the past 14 years and now aged 92 years was unable to live alone and care for herself. She was made very welcome from the start, the manager and her staff being so friendly, caring and attentive throughout her stay there. They are a credit to her company."

carehome.co.uk rating: 4.67 out of 5

"My husband is very, very cared for in here. I have no concerns at all. He is happy here. The trips that are taken are welcomed and well supervised. The food is excellent. All staff are appreciated by me, his wife of 50 years. The facilities are also very good."

Diana L
carehome.co.uk rating: 4.75 out of 5

"Our family member is well cared for. Generally looks tidy and always clean. Staff are caring and attentive. Warm, caring atmosphere."

carehome.co.uk rating: 4.08 out of 5

"One member of staff has been a brilliant carer."

carehome.co.uk rating: 5 out of 5

"I enjoyed the room with a wet room but the latter was a bit small. The room was well decorated; there were more activities available, though I was unable to participate due to having a urinary infection and being bedbound for 5 days. Generally, the staff were caring and thoughtful. I had some concern when my tablets were found on the floor and table (3). Unfortunately, after returning home I have been admitted to hospital with blood clots in my lungs and heart, possibly brought on by being immobile during my infection."

carehome.co.uk rating: 4.09 out of 5

"My cousin was here for seven weeks and from when she arrived she was made very welcome. The staff were exemplary of their care of her. The nursing staff looked after her very well and were very supportive and caring. She was very happy with all of the carers, office staff, meals and maintenance. She particularly loved the entertainment. We are so very grateful for all the love and care she received."

carehome.co.uk rating: 5 out of 5

"I know that my husband would join me in saying a huge thank you for the wonderful surprise on celebrating our 50th wedding anniversary (I came with my usual cheese sandwich!). The balloons are very happy standing in the living room, the flowers and cards also. The cake was delicious and so was the lunch (unexpected but lovely) and despite being diabetic, my sugar level was normal so what turned out to be a lovely day to see turned out to be a day to remember. Thank you all once again. What lovely people you are."

Diana L
carehome.co.uk rating: 4.58 out of 5

"We found the staff professional, approachable and compassionate at all times when it came to looking after the needs of my stepmother, making a home away from home. The entertainment and the hairdresser helped to provide a variety to make the stay a good one. The gardens are well maintained, full of flowers providing a delightful, peaceful place to sit. The place was always clean and tidy, the rooms are modern and cheerful and the meals provided were of a very high standard. The Café provided a really nice break from the room. This was always well stocked with yummy cakes and drinks."

Colin A
carehome.co.uk rating: 4.58 out of 5

"I came to visit my grandmother on Sunday 15/7/18. As usual, carers were very polite, my nan was well presented and seemed in a good mood. I stayed with my Nan whilst she had her lunch, which she usually enjoys very much. The head chef here is great and always very accommodating towards my nan's needs and requests. However, this Sunday my nan was very disheartened at lunchtime. The pork was very tough, which I was shocked at as it’s usually very soft, the mash was like water and when I questioned what was going on as the food is normally great, I was told a new chef had been taken on board. I hope he is receiving adequate training as to me and to my nan it didn’t seem like he knew how to cook correctly for the elderly. I really hope this is sorted as my nan is very happy at Cherry and I am also happy with the care she receives. This is the first time we have had any issue at Cherry and I hope now it’s been addressed that it won’t be a regular thing. Apart from that, thumbs up to all the staff."

Celina C
carehome.co.uk rating: 4.25 out of 5

"The care and nursing staff are really good. My mother-in-law (advanced dementia) is always treated with kindness and respect. My father-in-law is very happy there. There are a large range of activities (both in the home and outside) which are really well thought through and organised."

John S
carehome.co.uk rating: 5 out of 5

"There never seems to be sufficient care staff to deal with the morning duties, like getting out of bed and washing/dressing. It is understood that the reason is frequent staff sickness of 20 - 40 per cent which may be due to lack of motivation and commitment to service. Management is never seen around the facility checking on status - but always within the office. Some care staff/nurses are very good and attentive."

Steve E
carehome.co.uk rating: 3.08 out of 5

"My mother has received very good and thorough care since being a resident of Cherry Blossom. The staff call with any updates and are very attentive."

Sue P
carehome.co.uk rating: 5 out of 5

"A lovely bright home with lovely caring staff who make you feel welcome when visiting. They try to include residents in as many activities as possible."

Tamsyn C
carehome.co.uk rating: 4 out of 5

"Care from staff could not be any better. Brilliant carers and all staff in Memory Lane."

carehome.co.uk rating: 5 out of 5

"I find Cherry Blossom Manor provides a safe and comfortable environment for my mother. Communication with her care teams is very good and I am satisfied that her current care needs are being met. Other members of my family, as well as Mum's friends, are of the same opinion."

Paul G
carehome.co.uk rating: 4.17 out of 5

"My dad has been at Cherry Blossom Manor for a year. He feels happy, well cared for and safe in this home. He enjoys regular visits from his 'beautiful wife', who he just said to me that he has had a 'wonderful life' with my mum and although they now have to live apart, his wife brightens his day when she visits Dad and we are pleased with the kind, loving, cheerful care Dad has received."

Linda B
carehome.co.uk rating: 4.92 out of 5

"We just wanted to express our happiness you gave our mum and us on her 100th birthday. From the chefs and carers to the nursed and management, you all made it a wonderful day! In particular, your organisation of the short service was especially memorable."

carehome.co.uk rating: 4.18 out of 5

"Dad has been well looked after since he moved in. The staff are always friendly, helpful and will answer any questions we may have."

Christine D
carehome.co.uk rating: 4.25 out of 5

"My husband received the best affectionate attention at all times."

Evelyn G
carehome.co.uk rating: 4.92 out of 5

"Although our dear dad/grandad was not in the home for very long before he passed away, he was cared for well and felt that he had settled in well. We visited most weekends en masse, daughter, grandchildren, great-granddaughter and our dog whom Dad was immensely fond of and were always made to feel so welcome. We enjoyed having lunch with him and nothing seemed to be too much trouble and staff always greeted us with a smile. Thank you."

Karen W
carehome.co.uk rating: 4.25 out of 5

"We have found that Cherry Blossom Manor is a very good care home. The carers are all positive and very cheerful and they show respect to the residents. We have spoken to the carers on many occasions, they are very helpful! They often have comforting words when things can be a little stressful and upsetting. They always make time to speak to you. We have also heard that the food is very good! Compliments to the chef!"

Suzanne M
carehome.co.uk rating: 4.83 out of 5

"The care my parents are receiving at this care home is excellent. The staff are approachable and ensure the care and attention is second to none. Their needs are met and any concerns the staff may have are always conveyed to me."

carehome.co.uk rating: 5 out of 5

"Dad was extremely ill on Christmas Eve and if it was not for the staff that day he would not have made it to the doctor. Well, Dad is still here and receives excellent care from the staff. Two, in particular, are a real credit to the home and I hope they are treated accordingly."

Keith W
carehome.co.uk rating: 4 out of 5

"The care and attention that all members of staff give to my in-laws is second to none. The encouragement to assist and ensure a quality of life from all staff to my mother-in-law has given her confidence to join in and my father-in-law is encouraged to play the piano and enjoy films."

carehome.co.uk rating: 5 out of 5

"My stay here I can only judge from my own physical condition at that time. The accommodation was excellent but limited by the abilities of the other occupants. This reduced the moral chance of forming social contact with other people. Very good but very limited choice owing to few people in a similar situation to my own."

Douglas O
carehome.co.uk rating: 4.58 out of 5

"This care home manages my mother's personal needs 24/7 including regular services and nursing. My mother is treated in many kind ways by all the staff and has maintained a good relationship with ourselves in order to cooperate on timing, visits and events. I have encouraged the home to create a musical extension to their regular timetable and help by playing the piano which is appreciated as well. The Christmas Party this year was well organised and the standard of fun exceptional. I have participated in regular events about dementia training. The communication between different layers of staffing could be improved sometimes when my outsider view is challenged but I do not hold this as a severe criticism."

Ian J
carehome.co.uk rating: 4.08 out of 5

"We are very happy with the treatment received in the last month and the client seems very happy."

Jade B
carehome.co.uk rating: 4.45 out of 5

"On each visit to Cherry Blossom Manor, we have found the staff to be very friendly and helpful. The home is homely, welcoming and clean. We are very happy with the standards of the home."

Dorothy W
carehome.co.uk rating: 4.33 out of 5

"My mother moved to Cherry Blossom Manor 8 weeks ago. I was very impressed with the caring and efficient way in which she was welcomed and integrated into her new surroundings. All the staff are kind and approachable and nothing is too much trouble. Despite her dementia, they have made great efforts to get to know Mum and understand her, her likes and dislikes. The surroundings are all very pleasant and there is a happy atmosphere on Memory Lane."

Roger D
carehome.co.uk rating: 4.67 out of 5

"Every time I visit, the place is always clean and tidy, with the staff looking after all efficiently and they seem caring. Most times when I come, it is the end of lunch, so there is always clearing, helping the last to finish. My mum's room is always clean and tidy, and I am impressed generally with the lack of 'dirty' smells - overall good!"

carehome.co.uk rating: 4.08 out of 5

"I have found the staff friendly and very helpful when needed, especially when I have to change my friend's trousers following a mishap. Couldn't wish for a better place for my friend to be in."

Peter H
carehome.co.uk rating: 4.83 out of 5

"I can honestly say that I could not have hoped for better care for my dad in his last year of life. The care, companionship and support shown to be given to my dad was beyond my expectations. My appreciation to all the staff that cared for him, cannot be extended enough to show how much it means to me and meant to my dad. Thank you."

Rosie E
carehome.co.uk rating: 4.33 out of 5

"Excellent care from all the staff."

Brian D
carehome.co.uk rating: 5 out of 5

"Excellent care from all staff."

Gary D
carehome.co.uk rating: 5 out of 5

"Mum became a resident at the start of 2017. We found the management and staff to be polite and very helpful in getting Mum settled in and putting our minds at ease. My family and I feel confident we have made the right choice for Mum as the management and staff continue to be very helpful and supportive. We feel Cherry Blossom Manor to be a nice quiet and relaxing environment when we visit."

Paul G
carehome.co.uk rating: 4.42 out of 5

"My experience of coming to see my husband each week has always been positive. He is very well looked after and I can tell he is happy here. He is a very quiet man. The staff accept this which is respected by him."

Diana L
carehome.co.uk rating: 4.5 out of 5

"I really enjoyed the party on Saturday for Barchester's 25th birthday. I really enjoyed watching the others getting their pictures done by the caricaturist. I loved watching 'George and Ginger' and it was a very good atmosphere - I look forward to seeing them again!"

Sheila B
carehome.co.uk rating: 4.92 out of 5

"I really enjoyed the party on Saturday (Barchester's birthday party). The food was excellent. the home was beautifully decorated and I loved the entertainment."

Irene B
carehome.co.uk rating: 4.92 out of 5

"We have been extremely happy with the care and attention our father has received at Cherry Blossom. All the staff have been very good with Dad, Mum and us."

Jeanette B
carehome.co.uk rating: 4.33 out of 5

"I was very pleased with all the treatment."

Pamela C
carehome.co.uk rating: 4.83 out of 5

"From being very apprehensive for my first visit to a care home, I am overwhelmed by the level of care and patience shown by the staff at Cherry Blossom Manor. Nothing is too much trouble to make my stay a very pleasant experience. I will keep in touch with them until I need another stay!"

Peggy H
carehome.co.uk rating: 4.92 out of 5

"Fantastic care home extremely clean. Very professional nurses."

Ross M
carehome.co.uk rating: 4.58 out of 5

"Understanding staff, good facilities, good communications, a god send. The home feels good. The relationships between me and the staff are excellent and I feel at home. Mother has settled in well. I have a high trust of the staff and I know my mother is in very safe hands. I can speak from after looking after my mother with my sister for four years. I am content."

William C
carehome.co.uk rating: 5 out of 5

"I would like to express that we have been very happy with the way they look after our relative very well, very gentle and patient, also great sense of humour - puts relatives needs first which is so important - these feelings I know are felt by everyone."

Heather R
carehome.co.uk rating: 4.42 out of 5

"We've been very pleased with Cherry Blossom since Mum came here in May 2016. Since the manager came in January we have been impressed with any changes, and in May the manager was extremely helpful with the arrangements for Mum to attend her grandson's wedding. All the staff and carers have been so lovely and helpful. We have another wedding in August to sort! Food is the only thing we would mark down a bit but mum is very fussy!"

carehome.co.uk rating: 4.42 out of 5

"Generally excellent. Sometimes things become a little disorganised, mostly caused by staffing problems. Food is passable. Portions are quite small, except salads which are good but excellent when they have remembered to order onions and are quite large."

Keith G
carehome.co.uk rating: 4.17 out of 5

"Very special care home. Barchester Cherry Blossom Manor gave me my life back again. The staff have given me so much support. When I leave here, I will go out a stronger person."

carehome.co.uk rating: 5 out of 5

"Feel happy most times. Sometimes not so happy when I'm not feeling too well."

Patricia S
carehome.co.uk rating: 4.42 out of 5

"Looked after very well and very happy here. Staff are fantastic."

John W
carehome.co.uk rating: 4.92 out of 5

"Very happy with home."

John J
carehome.co.uk rating: 3.92 out of 5

"The care home is very nicely run and feeling of a home from home. The only issue is the cleaning in rooms could be better and high class. So if they could address this it would add to people's stay - we have added an Air purifier to help the air be clean and fresh."

Chris M
carehome.co.uk rating: 3.42 out of 5

"The whole experience of moving mum from another home after 2 weeks was a positive one. We arrived without an appointment late one Sunday night to be shown around the home. The move was made easy and stress-free by the staff including Manager, Admin, Reception and Matron. A warm welcome, caring staff and lots of TLC has helped my mother to settle well and now stay permanently at Cherry Blossom. The atmosphere is friendly, caring and most of the staff are brilliant. Thank you, Cherry Blossom."

carehome.co.uk rating: 3.83 out of 5

"First I must state that the staff are excellent and it is heart warming to see the interaction between staff and residents. I have visited for over 2 years, food is good and residents have a certain amount of freedom which is good. I'm not there 24-7 but sometimes wish there were more staff for one to one time. Thank you."

Andy H
carehome.co.uk rating: 4.45 out of 5

"Our mother was a resident of Cherry Blossom Manor Care Home for 14 months until her death. She was well cared for, treated in a very good manner. It was very comforting for us to know she was in a safe and caring environment."

carehome.co.uk rating: 4 out of 5

"It was good to get away knowing that my husband was safe and in good hands."

carehome.co.uk rating: 3.18 out of 5

"Overall care is good, one of the best we have seen, but they lack attention to detail. Nursing care is good most of the time."

Benda P
carehome.co.uk rating: 4.25 out of 5

"My sister has been living in this care home for 6 months. I have always found her happy and contented and can only find the care she has received excellent."

Anita M
carehome.co.uk rating: 5 out of 5

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