What our families say

"We have looked at all of the residential homes in the area and this is by far the best one in more ways than one. My mother-in-law has really settled in and tells me that she is "good mates" with all the staff. The Lodge has a lovely homely feel to it and we are so pleased that our loved one is cared for so well. Thank you."

Gary M
carehome.co.uk rating: 5 out of 5

"My mother first entered Chater Lodge for respite care last summer following a stay in hospital in Kent. She left in August 2017 and then returned as a permanent resident in October 2017 until her recent death. From the outset, my brothers, sister and myself found Chater Lodge to be a warm and welcoming place for my mother and for ourselves. They take great effort to ensure the residents have a diverse range of activities and experiences which can be accessed by all, irrespective of their level of mobility. On many occasions I observed residents being treated with kindness, respect and dignity as staff take great care to listen to them thoughtfully. Throughout the home, there is a cheerful and pleasant atmosphere. They are extremely accommodating of visitors at any time and are always able to supply a cup of tea or coffee whenever needed! More recently, as my mother began to decline, they offered a consistently high level of care for her and gave all family members sensitive support."

Kate J
carehome.co.uk rating: 4.67 out of 5

"Always welcoming for visitors with a very settled environment. Staff always available which I have not found in other care homes. Activities are very good which is very important to mum. The manager is professional and there is a high standard of care and cleanliness."

Regina A
carehome.co.uk rating: 5 out of 5

"Mother came to stay at Chater Lodge in Aug 2016 following a fall, as the hospital would only discharge her if care was arranged. I was about to go on holiday and the staff at Chater Lodge bent over backwards to help. The Deputy Manager at the time gave me a thorough tour at a time when she was about to go off duty, and she also took the time to visit Mother in hospital to be sure that Chater Lodge could fulfil her needs. Mother was a little confused at first, but the staff were all so kind and really helped her to settle. 'Each day is a little better' a Senior assured me on my return. Consequently, respite care was extended and then Mother's stay made permanent. The Family all feel so fortunate to have found Chater Lodge. It is always so clean and tidy, and above all very homely. The staff know Mother and her funny ways and treat her as an individual, kindly and professionally. She is always beautifully dressed and visitors made to feel very welcome, whatever time of day they go."

Alison W
carehome.co.uk rating: 5 out of 5

"Last October my elderly Mother-in-laws health and ability to care for herself had declined and she needed residential care. Chater Lodge had a vacancy and she entered their care, sadly her health declined further and following a period of palliative care died in March this year. All through this period, the staff treated her with great dignity and compassion, they offered genuine sympathy and made all members of the family welcome and offered support beyond what would be reasonable to ask for in the difficult circumstances at the end of my Mother-in-laws life. The rooms, dining areas and external areas were always clean, well presented and attention was paid to ensuring a pleasant and homely feel to the accommodation. I and the family are deeply grateful to the staff and management of Chater Lodge for being there at a time when many of us were overwhelmed by the demands of caring for a frail woman whom we loved very much. So simply thank you!"

Pete L
carehome.co.uk rating: 4.42 out of 5

"Staff are very caring and patient. Grounds were well kept. Room was clean and tidy. Plenty of activities provided."

Andrew H
carehome.co.uk rating: 4.5 out of 5

"My Great Aunt was very well looked after by Charter Lodge for the last few months of her life. The staff were very attentive, kind and treated her with great respect. Just right for such a lady!"

Tom B
carehome.co.uk rating: 4.75 out of 5

"My aunt was admitted at short notice on 28th Feb 2017 - she was aged 103 and had fallen at her home. She quickly became well adjusted to life in Barchester Chater Lodge Care Home and became good friends of all the staff. As a doctor, I consider my aunt's care was brilliant."

Michael P
carehome.co.uk rating: 5 out of 5

"I can recommend Chater Lodge for its village location and walk around paths. With comfortably arranged rooms, especially the ideal dining room and separate lounge area and decent parking area. The staff are tops with excellent managers and top hand assistants. All are helpful, kind and are a pleasure to see each daily. Medics are regular visitors. Requirements for hair, nails and feet, post and papers are all adequate and good visitors are made welcome. Our daily first class menu for an excellent three course lunch with wine will be hard to beat!! I am happy in and with Chater and odd visits to other care homes in the area at times, make my decision that I chose well and right in a busy and perfect little village."

Olive N
carehome.co.uk rating: 4 out of 5

"I have always found all the staff very friendly and helpful with any problems that may occur. I call at the home many times over each month all the residents seem to be very happy and well cared for."

Carol B
carehome.co.uk rating: 5 out of 5

"Mum has been a resident for 4 years she is now age 95. Her care has been exemplary often in challenging circumstances. Always appropriate, kind, caring and understanding to both mum and myself. It has sometimes been distressing and always handled sympathetically. I cannot speak highly enough of the staff, working hard, paid very little and long hours. My only criticism is you never see any "management" staff at the weekend to be able to discuss any issues that arise."

Judy
carehome.co.uk rating: 4 out of 5

"My mother was in Chater Lodge for the final 18 months of her life. To my amazement as she had always dreaded the idea of a care home. She settled happily immediately. I could not have asked for better care gentle, respectful, caring wonderful care staff and management. Excellent food service beautifully. Dignity maintained clothes laundered with such care and the recent end of life care could not possibly have been better anywhere. The staff were cheerful and loving and very supportive to me too. Thank you, Chater Lodge."

Susie B
carehome.co.uk rating: 4.83 out of 5

"We were impressed with the service and care provided by Chater Lodge. They really make such efforts to make sure the residents are comfortable and well-looked after. There were trips, entertainments and staff were all involved in dressing up, which kept my grandmother amused. It is an exceptional care home and we thank all the staff for their hard work in running the place!"

R + Y
carehome.co.uk rating: 4.42 out of 5

"My husband has been a resident for four months and has received excellent care. He suffers from dementia and has been treated with respect and understanding. The home is clean and attractive - the individual rooms are well furnished and comfortable. The staff are caring, not only to the residents but also to family and visitors. The meals are presented in an attractive way with freshly cooked food and a good variety of dishes."

Joyce S
carehome.co.uk rating: 4.75 out of 5

"Through my experience with Chater Lodge I could not have wished for better care, the staff and management were so attentive and pleasant. I couldn't have wished for better care they made our experience at the home all we could wish for, to see our father happy and well cared for in his last days. We as a family can't thank them enough."

June S
carehome.co.uk rating: 4.58 out of 5