What our families say

Barchester Chater Lodge Care Home Recommended on carehome.co.uk
We score 9.7/10

20 Reviews

Barchester Chater Lodge Care Home Recommended on carehome.co.uk

24 January 2018

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"Super Christmas flowing around Chater Lodge. Lovely tree and decorations, carol singers, a visiting pantomime, individual gifts and lovely food (we joined them for lunch on boxing day). Throughout the month and the holiday period, staff worked to their regular, high standard."

David C
carehome.co.uk rating: 4 out of 5

"Staff are very caring and patient. Grounds were well kept. Room was clean and tidy. Plenty of activities provided."

Andrew H
carehome.co.uk rating: 4.5 out of 5

"I came to visit my great aunt in July and was pleasantly impressed with the care home. What really stood out was the cleanliness of the home, also how caring the staff were. I liked that in the day room, you could hear the music playing and the fish tanks, also how happy the residents looked. I also liked how cheerful the doorbell was."

Camilla R
carehome.co.uk rating: 5 out of 5

"My Great Aunt was very well looked after by Charter Lodge for the last few months of her life. The staff were very attentive, kind and treated her with great respect. Just right for such a lady!"

Tom B
carehome.co.uk rating: 4.75 out of 5

"My aunt was with Chater Lodge for only four months, but in that time, at the age of 103, they took so much care of her for which I shall be always grateful. The whole house is kept at such a high level and the staff were amazing. Nothing more could have been done for my aunt's comfort and well being. I used to come up from Dorset to see her and every time she was full of praises for Chater Lodge."

Sarah H
carehome.co.uk rating: 5 out of 5

"My aunt was admitted at short notice on 28th Feb 2017 - she was aged 103 and had fallen at her home. She quickly became well adjusted to life in Barchester Chater Lodge Care Home and became good friends of all the staff. As a doctor, I consider my aunt's care was brilliant."

Michael P
carehome.co.uk rating: 5 out of 5

"Both my wife and I are thankful for the care received by my mother in law at Chater Lodge. Dealing with the administration side, I have found them to be extremely well organised and most helpful."

carehome.co.uk rating: 4 out of 5

"I can recommend Chater Lodge for its village location and walk around paths. With comfortably arranged rooms, especially the ideal dining room and separate lounge area and decent parking area. The staff are tops with excellent managers and top hand assistants. All are helpful, kind and are a pleasure to see each daily. Medics are regular visitors. Requirements for hair, nails and feet, post and papers are all adequate and good visitors are made welcome. Our daily first class menu for an excellent three course lunch with wine will be hard to beat!! I am happy in and with Chater and odd visits to other care homes in the area at times, make my decision that I chose well and right in a busy and perfect little village."

Olive N
carehome.co.uk rating: 4 out of 5

"As a Catholic, I take communion to all the old people's homes in Stamford and I can say that this home is head and shoulders better than all the rest. The atmosphere is very relaxed and un-bossy and calm. The staff are very well trained and caring with a nice sense of humour. I am delighted Barchester are now running Chater Lodge. I am sure it will improve enormously."

Elizabeth B
carehome.co.uk rating: 5 out of 5

"I have always found all the staff very friendly and helpful with any problems that may occur. I call at the home many times over each month all the residents seem to be very happy and well cared for."

Carol B
carehome.co.uk rating: 5 out of 5

Now that Jessie and I have left the Lodge and returned home, it is high time that I expressed our thanks and appreciation at having been looked after and cared for by such a nice and caring team. My week at the Lodge has certainly helped me to get back on my feet, which is something that would have taken far longer if all of you had not helped me achieve it. My very sincere thanks for that; also, my thanks again, for looking after Jessie. We talk a lot about our stay with you.

The team was outstanding - from top to bottom - it could not have been better. We will not forget you.

Take good care and keep up the good work.

"Mum has been a resident for 4 years she is now age 95. Her care has been exemplary often in challenging circumstances. Always appropriate, kind, caring and understanding to both mum and myself. It has sometimes been distressing and always handled sympathetically. I cannot speak highly enough of the staff, working hard, paid very little and long hours. My only criticism is you never see any "management" staff at the weekend to be able to discuss any issues that arise."

carehome.co.uk rating: 4 out of 5

"The staff/management are brilliant. Very supportive, not only to residents but family under stress. The activities have improved greatly. The food is excellent. Doctors visit regularly and we are always informed immediately if there are any problems. The only negatives are that residents tend to lose/hide their dentures. The TV/radio are often on too low, many have hearing problems. Also, the programmes shown are not always appropriate. Main concern- dementia ward- lack of staff at weekends. I have been told it meets government rules. However, I have been visiting on at least 3 occasions when 1 staff member had to deal with bed-ridden residents. I was downstairs getting the tea trolley and residents have fallen. I had to alert staff on my own."

Jane N
carehome.co.uk rating: 4.5 out of 5

"My mother was in Chater Lodge for the final 18 months of her life. To my amazement as she had always dreaded the idea of a care home. She settled happily immediately. I could not have asked for better care gentle, respectful, caring wonderful care staff and management. Excellent food service beautifully. Dignity maintained clothes laundered with such care and the recent end of life care could not possibly have been better anywhere. The staff were cheerful and loving and very supportive to me too. Thank you, Chater Lodge."

Susie B
carehome.co.uk rating: 4.83 out of 5

"A wonderful, caring and un-institutional set up where all guests are treated with genuine care, affection and individuality by highly professional staff. Guests' individual needs and whims are catered to and relatives and friends are made to feel extremely welcome."

Chloe B
carehome.co.uk rating: 4.58 out of 5

"We were impressed with the service and care provided by Chater Lodge. They really make such efforts to make sure the residents are comfortable and well-looked after. There were trips, entertainments and staff were all involved in dressing up, which kept my grandmother amused. It is an exceptional care home and we thank all the staff for their hard work in running the place!"

R + Y
carehome.co.uk rating: 4.42 out of 5

"I am very impressed with the care and ethos of the home. I live a long distance away and it was wonderful to see my Mum so happy and relaxed when I visited yesterday. The staff are always helpful and understanding of the resident's different needs and visitors are made to feel very welcome. I have not seen my Mum so well and so bright for a long time and even her memory loss seemed to have improved! It is so reassuring to know that she is so well cared for and stimulated and has made friends with other residents. A big thank you to ALL the staff so ably led by their manager."

Chris H
carehome.co.uk rating: 4.75 out of 5

"This is a very well-run, friendly home. The staff are excellent at answering any queries and have really helped my mum to settle in well, they've also provided some good advice to our family. The atmosphere in the lounge is calm and cheerful, there's always someone around to help the residents if needed. The rooms are well-appointed and very clean. From what I've seen, all the staff work hard to provide a happy, caring environment."

Nicky T
carehome.co.uk rating: 5 out of 5

"My husband has been a resident for four months and has received excellent care. He suffers from dementia and has been treated with respect and understanding. The home is clean and attractive - the individual rooms are well furnished and comfortable. The staff are caring, not only to the residents but also to family and visitors. The meals are presented in an attractive way with freshly cooked food and a good variety of dishes."

Joyce S
carehome.co.uk rating: 4.75 out of 5

"My mum had a very bad fall in October, the break to her leg was so bad, that she was bedbound for the last two months of her life, she died on 30th December 2015. The staff at Chater Lodge were so compassionate, patient and caring. She was on palliative care for eleven days before she died. The manager is really a credit to you and all the staff and the carer who sat with mum I cant thank them enough! Personally I've been in care for 26 years and don't think you could do better than Chater Lodge."

Angie D
carehome.co.uk rating: 5 out of 5

"Through my experience with Chater Lodge I could not have wished for better care, the staff and management were so attentive and pleasant. I couldn't have wished for better care they made our experience at the home all we could wish for, to see our father happy and well cared for in his last days. We as a family can't thank them enough."

June S
carehome.co.uk rating: 4.58 out of 5

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