"I came to visit my great aunt in July and was pleasantly impressed with the care home. What really stood out was the cleanliness of the home, also how caring the staff were. I liked that in the day room, you could hear the music playing and the fish tanks, also how happy the residents looked. I also liked how cheerful the doorbell was."

Camilla R
carehome.co.uk rating: 5 out of 5

"My aunt was with Chater Lodge for only four months, but in that time, at the age of 103, they took so much care of her for which I shall be always grateful. The whole house is kept at such a high level and the staff were amazing. Nothing more could have been done for my aunt's comfort and well being. I used to come up from Dorset to see her and every time she was full of praises for Chater Lodge."

Sarah H
carehome.co.uk rating: 5 out of 5

"Both my wife and I are thankful for the care received by my mother in law at Chater Lodge. Dealing with the administration side, I have found them to be extremely well organised and most helpful."

T C
carehome.co.uk rating: 4 out of 5

"As a Catholic, I take communion to all the old people's homes in Stamford and I can say that this home is head and shoulders better than all the rest. The atmosphere is very relaxed and un-bossy and calm. The staff are very well trained and caring with a nice sense of humour. I am delighted Barchester are now running Chater Lodge. I am sure it will improve enormously."

Elizabeth B
carehome.co.uk rating: 5 out of 5

Now that Jessie and I have left the Lodge and returned home, it is high time that I expressed our thanks and appreciation at having been looked after and cared for by such a nice and caring team. My week at the Lodge has certainly helped me to get back on my feet, which is something that would have taken far longer if all of you had not helped me achieve it. My very sincere thanks for that; also, my thanks again, for looking after Jessie. We talk a lot about our stay with you.

The team was outstanding - from top to bottom - it could not have been better. We will not forget you.

Take good care and keep up the good work.

"The staff/management are brilliant. Very supportive, not only to residents but family under stress. The activities have improved greatly. The food is excellent. Doctors visit regularly and we are always informed immediately if there are any problems. The only negatives are that residents tend to lose/hide their dentures. The TV/radio are often on too low, many have hearing problems. Also, the programmes shown are not always appropriate. Main concern- dementia ward- lack of staff at weekends. I have been told it meets government rules. However, I have been visiting on at least 3 occasions when 1 staff member had to deal with bed-ridden residents. I was downstairs getting the tea trolley and residents have fallen. I had to alert staff on my own."

Jane N
carehome.co.uk rating: 4.5 out of 5

"A wonderful, caring and un-institutional set up where all guests are treated with genuine care, affection and individuality by highly professional staff. Guests' individual needs and whims are catered to and relatives and friends are made to feel extremely welcome."

Chloe B
carehome.co.uk rating: 4.58 out of 5

"I am very impressed with the care and ethos of the home. I live a long distance away and it was wonderful to see my Mum so happy and relaxed when I visited yesterday. The staff are always helpful and understanding of the resident's different needs and visitors are made to feel very welcome. I have not seen my Mum so well and so bright for a long time and even her memory loss seemed to have improved! It is so reassuring to know that she is so well cared for and stimulated and has made friends with other residents. A big thank you to ALL the staff so ably led by their manager."

Chris H
carehome.co.uk rating: 4.75 out of 5

"My husband has been a resident for four months and has received excellent care. He suffers from dementia and has been treated with respect and understanding. The home is clean and attractive - the individual rooms are well furnished and comfortable. The staff are caring, not only to the residents but also to family and visitors. The meals are presented in an attractive way with freshly cooked food and a good variety of dishes."

Joyce S
carehome.co.uk rating: 4.75 out of 5