Reviews for Chater Lodge Care Home

I have a sister there at present, seems ok and she's happier than being on her own, until she got dementia it was the other way around, she's forgotten everything vital and important to her in the past, probably the same as most of the others there.
Apparently bloody expensive too, if I get like that, throw me under a train please...

"All staff have been very welcoming, courteous, professional and caring. We needed somewhere for mum to call her home and believe this is now it. She hasn't stopped smiling since she came here and it is SO good to see! The ambience is very homely, the activities carried out are thoughtful and fun. The home is in a beautiful rural setting. Staff make you feel welcomed and informed. This has been a tremendous relief for us. I can now start to rest myself."

K W
carehome.co.uk rating: 4.58 out of 5

"You have all accepted + welcomed my Grandma so well; we have all been very nervous about the transition for not only her, but us too. But you have all gone over and above for us all. We thankyou - all of you."

Phillippa K
carehome.co.uk rating: 5.00 out of 5

"So glad Mum is in such a caring environment, which gives me peace of mind too. Writing this after staying for Mum's birthday - lovely lunch and afternoon, birthday cake = very good and very full! I have noted that sweet is never too sweet, really good and thoughtful. Carers are very caring and have a good mix of activities. Everyone is very helpful and goes the extra mile with any of my concerns sorted very quickly. It can be difficult being the 'daughter' as we all want the best for our parents. Luckily we found the best."

V H
carehome.co.uk rating: 5.00 out of 5

"The staff at Chater Lodge are always warm, welcoming and friendly. it was my mum's 97th birthday and four of us had a lovely lunch followed by a delicious homemade birthday cake. The staff made my mum's day very special and ensured we were all fully catered for and we all had the best of days."

John C
carehome.co.uk rating: 4.92 out of 5

"A lovely welcoming atmosphere. Staff were readily available to both visitors and residents. All staff seem to have a vested interest in the welfare of the residents. We used the quiet room for part of our visit which is well-appointed and away from the busy lounge. It's nice that the bedrooms can be personalised with bedding, pictures etc. The list of daily/weekly activities cover a wide range of interests and is delivered by a very bubbly and upbeat team. The dining room is very attractive and the food is well portioned. All in all the caring team provide a 'cuddle' of care and each resident is an individual. Came away knowing mum is well cared for and safe and is becoming part of the Chater Lodge family."

J K
carehome.co.uk rating: 5.00 out of 5

"My mum is cared for with dignity and she feels very well looked after."

M C
carehome.co.uk rating: 5.00 out of 5

"I’ve experienced so many different emotions about needing to find a care home for my Mum, but I’ve never been in any doubt that Barchester Chater Lodge Care Home was the right place for her. Since moving in earlier this year she has thrived due to the excellent level of care she has received around the clock. Mum really enjoys the range of activities that are on offer and it is always so lovely to see what she has been up to. I love the fact that the wide range of activities appeals to all residents and really taps into their personal interests. Friends and family from across the world have been able to keep up with what Mum has been doing by checking in on social media and it always makes them smile to see Mum looking so happy and busy."

Leonie F
carehome.co.uk rating: 5.00 out of 5

"The staff are veyr kind and caring. Keen for the residents to enjoy themselves. They look after the family as well. Comfortable rooms, tasty food. We feel the staff are having to work excessively hard to cover everything that is required of them which they do with great humour and willingness, even when fully stretched."

S W
carehome.co.uk rating: 4.83 out of 5

"My brother-in-law has been in Chater Lodge for quite a few years now, he started off downstairs and then sadly as his dementia progressed went upstairs to Memory Lane. His care in both situations has been marvellous. This is mainly due to the kindness and efficiency of the staff. His room is always clean, his clothes are always clean. The food is fresh and tasty. There is always someone to have a cheery word with him. Visitors are welcomed and the whole feel of the place is very homely. The manageress is very on the ball and available to talk you through any issues. My brother-in-law now requires a lot more help as his dementia worsens, the staff handle his needs with great care."

Becky M
carehome.co.uk rating: 4.67 out of 5

"As I arrived the residents were being treated to an exhibition of owls and birds of prey. Mum had an opportunity to have an owl sit on her gloved hand. She was thrilled. It was so lovely to see her so happy and relaxed. The care and variety of activities are excellent and Mum is very happy in her surroundings."

H C
carehome.co.uk rating: 5.00 out of 5

"Lunch for residents was provided in the lounge to watch the Coronation to completion. This worried the staff moving tables, chairs and all cutlery, moving over from everywhere, quite hard work. This was over and above the home and was much appreciated. Well done."

M G
carehome.co.uk rating: 4.17 out of 5

"We visited my aunt for the second time yesterday. On each occasion, the staff were very pleasant and looked after us well. The manageress took time to show us my aunt's resident book and to explain some of the things they put on to keep the resident's interest up. The care home appeared spotless and we had tea in the quiet room which was very comfortable. The resident's lounge and dining room looked lovely and my wife commented on the options on the dinner and breakfast menus."

Dave M
carehome.co.uk rating: 5.00 out of 5

"I was very impressed with the calm and friendly atmosphere in the home, which I think is more important than the decor, furnishings etc. However, the decor and furniture were very attractive, well-designed for comfort and very clean. I would recommend this home to any friend."

Christine A
carehome.co.uk rating: 5.00 out of 5

"Mum enjoyed her stay on respite and loved the banter with everyone. Everyone was very caring. Gave her some laughter."

L T
carehome.co.uk rating: 4.75 out of 5

"Having visited several care homes I decided on placing my uncle with Chater Lodge. The manager was very caring, helpful and understanding. The home has a lovely friendly atmosphere and feels homely which was very important. It has nice outside spaces which are well kept. We find the staff welcoming, caring and helpful."

N G
carehome.co.uk rating: 4.83 out of 5

"The team at Chater Lodge have helped my mother to settle into her new home with amazing skill. They have been present when she's needed company or help and kept her healthy and busy with regular activities that bring smiles to her face. So reassuring that she is in a safe place."

J D
carehome.co.uk rating: 4.33 out of 5

"Swift to help under difficult circumstances on not knowing when my father would be released from hospital. The staff seem very caring, helpful and are clearly experienced. In the time we have known Chater Lodge so far, we have been very impressed indeed."

A P
carehome.co.uk rating: 5.00 out of 5

"Excellent respite stay, looked after and cared for by polite and caring staff, deputy manager had to sort out my medication 3 times as it was prescribed wrong, due to her expert eye danger was averted. 100% plus!"

Douglas F
carehome.co.uk rating: 4.92 out of 5

"My mother is my father's main carer she is 90 and struggling with her own health. We booked them into Barchester Chater Lodge Care Home for a weeks respite. it has done them both the power of good. They were very well looked after in wonderful surroundings with caring staff. Many thanks."

B R
carehome.co.uk rating: 4.83 out of 5

"Always a lovely atmosphere when visiting my friend, my friend is always very happy and content. Very clean, food is great with great choice on the menu."

L F
carehome.co.uk rating: 5.00 out of 5

"Because of Covid, I have every respect for the staff of Barchester Chater Lodge. They have worked so hard to ensure the safety, care and wellbeing of their residents. When you enter, it is not like you are entering into a care home, it is more like your front room! The residents are so relaxed and happy. You feel very at ease. The staff are so welcoming, and the staff on activities makes you feel young again with her enthusiasm. Well done everyone, 100% recommend."

Julia D
carehome.co.uk rating: 5.00 out of 5

"My very close friend who has no family (have visited today) is so much better. More relaxed and speaking without being bitter and resentful. Thank you, you are marvellous."

C P
carehome.co.uk rating: 4.50 out of 5

"Mum has been at Barchester Chater Lodge Care Home for three years and is very well cared for. She is settled and happy. She enjoys the good food and is comfortable. Enjoys activities and appreciates all the care she is given. The home is well run with a happy environment. Very efficient and all staff are very friendly and helpful. Calm and friendly atmosphere. Please visit to find out and discover more."

V H
carehome.co.uk rating: 5.00 out of 5

"My father came directly from hospital to Barchester Chater Lodge Care Home. Initially, he was to stay for two weeks of respite care. He is loving it so much that he wants to stay. He is very happy. The food is delicious - his words. The staff are very kind and professional but he feels valued and taken care of. I am so happy with his care and I wouldn't hesitate to recommend to anyone. His granddaughter (11) would like to know when she can move in! Thank you Chater Lodge."

Michelle F
carehome.co.uk rating: 5.00 out of 5

"Lovely, warm home with fabulous staff. Mum us very settled. Keep up the standards very well. Lovely environment."

Kevin A
carehome.co.uk rating: 5.00 out of 5

"I initially had doubts as to whether or not I would be happy staying in Barchester Chater Lodge Care Home. I thought I would try it for two weeks and decide whether or not I would like a long-term stay. I have been overjoyed with my stay here. I have freedom, the staff are lovely and my family are happy that I am happy with my stay. I am looking forward now to having a completely happy life here."

Michael C
carehome.co.uk rating: 4.92 out of 5

"I travelled to see my mother today on her birthday. I booked a table for four people, including my mother, for lunch. The table was decorated beautifully with birthday napkins as well as a birthday banner placed on the wall. The food was delicious, thank you to the chef. The activities coordinator served us and kept us well entertained. My mother then needed the bathroom and a member of staff and the activities coordinator took her with lots of jollity. My mother thoroughly enjoyed her day and will no doubt enjoy the box of chocolates she was given."

P A
carehome.co.uk rating: 5.00 out of 5

"I cannot describe the care and kindness of the staff which I felt here. They made me so welcome. Friends had recommended here highly so I did not feel the need to visit beforehand. The chefs produced the most delicious meals, beautifully presented and very healthy choices. All the residents I have met are a delight. I am returning home now restored and healed. A big thank you again."

E M
carehome.co.uk rating: 5.00 out of 5

"Charter Lodge Care Home is absolutely brilliant, they all provide brilliant service and care to my Nan. They encourage her to take part in activities and adapt them for her if needed. Today Charter hosted an event for my Nan receiving her World War Two medal, presented by the wing commander of Wittering RAF. Charter orgainsed for the event, hosted and excelled throughout the whole event. A special mention to the manager, deputy manager, activities coordinator, and chefs for the whole day!"

J B
carehome.co.uk rating: 4.67 out of 5

"Mum was presented her Second World War medal for surviving as a W.A.A.F. She has never claimed it and was so surprised when she came into the room and saw how many families, friends, and some residents were there she was so chuffed and surprised to receive her medal. It was presented by the commander of R.A.F. Wittering and two others. What a happy experience for Mum, who had a beaming smile on her face. Thank you to your staff for such a wonderful experience for us all."

B D
carehome.co.uk rating: 5.00 out of 5

"Everyone is kind, helpful and fabulous! Nothing is too much trouble. We had a medal ceremony for Mum. The catering was outstanding, the staff are fantastic! Thank you. Muum had the biggest smile."

B B
carehome.co.uk rating: 4.92 out of 5

"Barchester Chater Lodge Care Home hosted a wonderful ceremony for my grandmother's presentation of her war medal. Fantastic hospitality, thank you."

Andrew B
carehome.co.uk rating: 5.00 out of 5

"Visited Barchester Chater Lodge Care Home to celebrate Mother-in-law being awarded her WWII General Service Medal by the local Wing Commander. The special party was arranged by family in conjunction with the home's staff, with special thanks to the wonderful activities coordinator for her excellent input and support and special thanks also to the chef for the delicious food. A lovely time was had by all the family and friends and other residents that attended. A big 'thank you' to all the home's staff. They really care about the residents and are like a big family."

Alison B
carehome.co.uk rating: 5.00 out of 5

"Mum moved to Barchester Chater Lodge Care Home last year. She has been looked after as if a family member. All the staff have shown real genuine care! We are so pleased that, at nearly 98, she is enjoying her twilight time. A special shout out to the events coordinator who encourages Mum to engage. Mum received her 1939-45 War Medal in a surprise party that the Lodge made possible. We can't recommend this home enough! Thank you."

John B
carehome.co.uk rating: 5.00 out of 5

"My mother has been made to feel very welcome. The staff are amazing and friendly and made the transition of my mum going into full-time care very smooth."

Mike H
carehome.co.uk rating: 4.75 out of 5

"My wife and I have travelled over 200 miles to visit my lovely sister who has been a resident here, at Barchester Chater Lodge Care Home, for several weeks. Prior to our visit, I was somewhat anxious that my sister would be happy and settled here. I am so very pleased to report that she is very happy with aspects of care that she is receiving. She and my wife and I are all very satisfied with Chater Lodge. To the activities coordinator and all staff, a sincere and very grateful thank you!"

David M
carehome.co.uk rating: 5.00 out of 5

"I can recommend Chater Lodge for its village location and walk around paths. With comfortably arranged rooms, especially the ideal dining room and separate lounge area and decent parking area. The staff are tops with excellent managers and top hand assistants. All are helpful, kind and are a pleasure to see each daily. Medics are regular visitors. Requirements for hair, nails and feet, post and papers are all adequate and good visitors are made welcome. Our daily first class menu for an excellent three course lunch with wine will be hard to beat!! I am happy in and with Chater and odd visits to other care homes in the area at times, make my decision that I chose well and right in a busy and perfect little village."

Olive N
carehome.co.uk rating: 4.00 out of 5

"I have found the whole team at Barchester Chater Lodge Care Home to be fantastic. After having a major stroke and spending time at the hospital and stroke rehabilitation, mum was told she was unable to return home to her bungalow. She has found this distressing and has been apprehensive about moving into residential care. The management and care staff have been compassionate, understanding and extremely helpful to mum and myself as navigating the care system can be difficult)! We are two weeks in now and mum has settled much better than I expected. The atmosphere and facilities at Barchester Chater Lodge Care Home are wonderful - 100% the right choice!"

Rebecca W
carehome.co.uk rating: 4.83 out of 5

"My mother first entered Chater Lodge for respite care last summer following a stay in hospital in Kent. She left in August 2017 and then returned as a permanent resident in October 2017 until her recent death. From the outset, my brothers, sister and myself found Chater Lodge to be a warm and welcoming place for my mother and for ourselves. They take great effort to ensure the residents have a diverse range of activities and experiences which can be accessed by all, irrespective of their level of mobility. On many occasions I observed residents being treated with kindness, respect and dignity as staff take great care to listen to them thoughtfully. Throughout the home, there is a cheerful and pleasant atmosphere. They are extremely accommodating of visitors at any time and are always able to supply a cup of tea or coffee whenever needed! More recently, as my mother began to decline, they offered a consistently high level of care for her and gave all family members sensitive support."

Kate J
carehome.co.uk rating: 4.67 out of 5

"Super Christmas flowing around Chater Lodge. Lovely tree and decorations, carol singers, a visiting pantomime, individual gifts and lovely food (we joined them for lunch on boxing day). Throughout the month and the holiday period, staff worked to their regular, high standard."

David C
carehome.co.uk rating: 4.00 out of 5

"Staff are very caring and patient. Grounds were well kept. Room was clean and tidy. Plenty of activities provided."

Andrew H
carehome.co.uk rating: 4.50 out of 5

"I came to visit my great aunt in July and was pleasantly impressed with the care home. What really stood out was the cleanliness of the home, also how caring the staff were. I liked that in the day room, you could hear the music playing and the fish tanks, also how happy the residents looked. I also liked how cheerful the doorbell was."

Camilla R
carehome.co.uk rating: 5.00 out of 5

"My aunt was with Chater Lodge for only four months, but in that time, at the age of 103, they took so much care of her for which I shall be always grateful. The whole house is kept at such a high level and the staff were amazing. Nothing more could have been done for my aunt's comfort and well being. I used to come up from Dorset to see her and every time she was full of praises for Chater Lodge."

Sarah H
carehome.co.uk rating: 5.00 out of 5

"My Great Aunt was very well looked after by Charter Lodge for the last few months of her life. The staff were very attentive, kind and treated her with great respect. Just right for such a lady!"

Tom B
carehome.co.uk rating: 4.75 out of 5

"My aunt was admitted at short notice on 28th Feb 2017 - she was aged 103 and had fallen at her home. She quickly became well adjusted to life in Barchester Chater Lodge Care Home and became good friends of all the staff. As a doctor, I consider my aunt's care was brilliant."

Michael P
carehome.co.uk rating: 5.00 out of 5

"Both my wife and I are thankful for the care received by my mother in law at Chater Lodge. Dealing with the administration side, I have found them to be extremely well organised and most helpful."

T C
carehome.co.uk rating: 4.00 out of 5