Reviews for Chater Lodge Care Home

"Came for respite 2 weeks. Treated very well. Staff very capable and caring they look after residents very well All friendly Food very good. Activities excellent"

Home is very Friendly and Welcoming! Would highly recommend.

"I came for a week's respite care. Most Important: All the staff are very caring, kind and respectful. They go out of their way to meet the residents needs and requests.. I was extremely well looked after all the time. Of much less importance: my room could have done with a bit of freshening. The bed seemed very narrow and plasticky and the duvet was lumpy. The food was a little bit like school dinners though it was nice to have a glass of wine at lunchtime (included), the staff often did feel rather rushed and I felt there could have been more staff on duty especially at night. Even so, if I rang my bell somebody came quite quickly. When I didn't want sausage roll or sandwich for supper, the chef made me a very nice alternative. I would happily come back again and recommend it to anybody. A point of safety: the corridor to the left of Reception really does need a grab rail on both sides, not just one side."

I had my car washed yesterday at Chater lodge car wash event and the team did an amazing job. Everyone was extremely friendly and I was given a drink and cake while I waited for the car to be cleaned. It was lovely to sit in the lounge and chat with the residents while waiting for my car. All for a donation to the Barchester charity fund. I shall definitely go along next time and I recommend it to others. My car is gleaming !!!

I had the opportunity to visit this care home this morning and was really impressed by what I saw and perhaps as importantly felt. It genuinely was a 'home' and the care that was being afforded to the residents looked absolutely first rate to me. I'm not an expert, nor of an age where I need this level of care, but the fact I fancied staying for lunch said something. Well done to the team making such a difference to so many people's lives.

The home is well decorated, it feels warm and homely and is inviting to visitors. The staff at the home, are really kind caring and always helpful. It is very clear that all the staff there enjoy working at the home, they are always happy and joyful. I really enjoy visiting!

This retirement home is a wonderful place to live. The people here are incredibly friendly and welcoming, which makes it feel like a real community rather than just a residence. The staff are kind, caring, and always willing to help. The food is very nice, with good variety and well-prepared meals that are enjoyable every day. The atmosphere is comfortable and safe. Overall, it’s a lovely place where residents are treated with respect and genuine care. Highly recommend

Having visited this lovely care home on multiple occasions, the Location, Home & Staff are so Welcoming. I wouldn't hesitate in placing my family loved one in the Care of this Cracking Team. 5 ⭐️🌟's from Simon

1st Ketton Cub Group visited the home for the annual Christmas carol singing to the residents.
With 17 Cubs and a room full of residents, we all sang Christmas songs for a good hour.
Ketton Cubs always look forward to this event each year and the residents are always in fine voice too !!
To see the residents faces with joy from the singing is priceless.

"Mother came into Chater Lodge for respite care but ended up staying as a permanent resident. At one hundred years old and after living independently for so long it took a while to settled into the new routines. She is now happy in her new surroundings."

"Very good over all, friendly and family orinated and caring"

"Staff here go over and above. Always happy in their work which shows in their caring duties. Activities are planned and welcomed by residents and their families. Staff involve families. I truly feel mum has found her forever home. I can rest knowing she is cared for and respected."

"I originally came to stay for 2 weeks to see if I wanted to stay. Immediately liked it and rang my daughter to say I wish to stay as I thought it is a very nice home. The staff are very friendly and also very helpful."

"You have all accepted + welcomed my Grandma so well; we have all been very nervous about the transition for not only her, but us too. But you have all gone over and above for us all. We thankyou - all of you."

"A lovely welcoming atmosphere. Staff were readily available to both visitors and residents. All staff seem to have a vested interest in the welfare of the residents. We used the quiet room for part of our visit which is well-appointed and away from the busy lounge. It's nice that the bedrooms can be personalised with bedding, pictures etc. The list of daily/weekly activities cover a wide range of interests and is delivered by a very bubbly and upbeat team. The dining room is very attractive and the food is well portioned. All in all the caring team provide a 'cuddle' of care and each resident is an individual. Came away knowing mum is well cared for and safe and is becoming part of the Chater Lodge family."

"The staff at Chater Lodge are always warm, welcoming and friendly. it was my mum's 97th birthday and four of us had a lovely lunch followed by a delicious homemade birthday cake. The staff made my mum's day very special and ensured we were all fully catered for and we all had the best of days."