Hello. I am Debbie and I have over 30 years' experience of working for organisations in the care sector, including 20 years as a Deputy Manager. I have completed an NVQ Level 3 in Health & Social Care and I am looking forward to studying for my next qualification. I joined the Chater Lodge team as Deputy Manager in 2020 and have previously worked at two other Barchester homes in the local area. I love my job at Chater Lodge and I like getting to know each resident individually. I am passionate about providing the best care possible for every resident, and treating everyone with dignity, especially those receiving palliative care. In my spare time I like reading and spending time with my grandchildren.

Hello. I am Anna and I am a Senior Carer at Chater Lodge. I joined the Chater Lodge team in 2006 and I love working here. I support people in our residential and dementia communities and I have received lots of training during my years here. I was a trained nurse in Poland so I have had care at the heart of my work for many, many years. I enjoy working closely with residents, getting to know them well, treating everyone as an individual and making sure they feel their best. I like doing the little extras that make residents feel happy, such as doing their hair nicely for them, or putting up Christmas decorations. I believe we should treat residents as we would expect our own families to be treated, and that is what I expect of my team. I love getting to know residents’ families, too, so that I can allay any worries they might have about their loved ones. Please say ‘Hello’ if you see me.

Hello. I am Kim and I am a Senior Carer at Chater House. When I left school I studied childcare at college, but my first job after college was  as a cleaner and kitchen assistant in a care home. I loved it so much that I have continued my career in elderly care. I joined Chater Lodge in 2017 and since then have completed an NVQ Level 3 in Adult Social Care, through Stamford college. I was promoted to Senior Carer in 2020. I like speaking with residents, getting to know them and their lift stories. I enjoy providing the best care I can and I lead the care team to do the same. Out of work I like to socialise with friends and I also enjoy travelling abroad to see new countries and experience other cultures.

Hello. I am Maria and I have lived in Ketton for most of my life. I worked at the local primary school before joining Chater Lodge in 2019. My first role here was as a Dining Host and have now found my passion in creating an interesting and inclusive programme of activities for all our residents. I like having fun with residents, dressing up, singing songs and celebrating special events. I love being a part of the team here and my career change to Activities Coordinator is the best thing I have ever done.

Hello. I am Donna, the Administrator at Chater House. I joined the team in 2009 as Administration Assistant and was promoted to Administrator in 2016. I have previously had positions with a customer focus, including working for a large supermarket group and also in a bookshop. My administrative experience includes data analysis, sales, finance and staff recruitment. I have an NVQ2 in Business Administration. I like getting to know residents and hearing their life stories, as well as getting to know their families and I do my best to help people with their move to our home. I am an energetic person, always have a smile and I like to make people laugh. When I am not at work I love to be outside, either in the garden or taking my dog for a walk.

Hello. I am Ola, the Head Chef at Chater Lodge. I ensure we have interesting and varied menus every day, with a mix of traditional favourites and new dishes. I find ways to meet the nutritional needs and dietary preferences of every resident, including serving meals in a variety of consistencies to assist residents who have difficulty swallowing. I get to know every resident and I ask for their feedback on what they enjoyed and what they would like to see on the menu. I work closely with the Activities Coordinator as many of our activities involve baking or tasting food, including our international food tasting days. I have many years’ experience of catering for large numbers of people in a variety of settings. I like to help develop the skills of my colleagues in the kitchen team, encouraging them to contribute to menus and practise new cooking techniques. I know that diet and hydration can be a worry to families so I am always happy to discuss how we can overcome these concerns and put their minds at easy. A favourite part of my job is creating treats and celebrations cakes for birthdays and other special events. I look forward to meeting you.

Hello. We are Toni and Julie, the Housekeeping Team at Chater Lodge. We have known each other a long time as we worked together at Tesco and are pleased to be working together again. Toni joined Chater Lodge in 2020 and Julie in 2019. Toni tends to do more of the cleaning and infection control work around the home and Julie tends to do more laundry work but we both do whatever is the priority. We work hard to maintain high standards of hygiene, following all the required procedures and Chater Lodge cleaning schedules. We like the home to be comfortable and tidy so residents feel it is their own home. We respect people’s private space and get to know how they like their own rooms and special belongings as everyone has their own preferences. We enjoy listening to residents’ stories and seeing photos of their families. Toni enjoys walking in her spare time, and horse-riding which she did as a child and took up again a few years ago.

Hello. I am Emma and I joined Chater Lodge as the Administration Assistant in 2020. I gained my administration experience in my previous job with a company supplying ECG cardiac equipment for trials around the world. In my day-to-day work at Chater Lodge I support the General Manager and Administrator, but I also enjoy having a cup of tea and a chat with residents to get to know them. I work on the reception desk so I might be the first person you see when you visit Chater Lodge, or the person who picks up the phone if you call us. I always do my best to help residents, families, visitors, colleagues and members of the public so please let me know if I can be of assistance. When I am not at work I make and decorate cakes for family and friends for special occasions such as birthdays and weddings.

Hello. I am Matthew and I am a Dining Host at Chater Lodge. I support the Kitchen Team by making sure their cooking is served to residents in an attractive and timely manner. I get to know each resident's food preferences and I assist people who need a little help with their meals. I also bring round the trolley with tea, coffee, biscuits and cakes twice a day, and I have a smile for everyone as I serve them. I have a background in retail but I love my role at Chater Lodge. I have also taken on the role of Gardener at Chater Lodge and enjoy keeping the grounds green and tidy. I also support residents to plant up hanging baskets and patio pots. In my spare time I am an artist, producing greeting cards and portraits of the natural world.