Reviews for Cepen Lodge Care Home

"My relative is resident for 6 months having dementia and physical needs.Staff from all areas of the home have been amazing. Calm supportive and sensitive and respectful, always directing their communications to her by name. She is very settled here and I feel has built trust in those around her.She is fully dependent for everything and when I visit I can see how thoughtfully she has been cared for in every aspect including the set up of her room or inclusion of things that she might enjoy both through the care staff and activities coordinator.If there is anything that I mention or ask about it is immediately responded to . I am not local though do try to visit regularly but have been kept well informed of any changes. The staff have been very supportive of me and always make time to talk. There is an air of well coordinated communication between all staff in the home and it appears that they have very good staff retention which says so much. I'm very pleased she is able to be here."

Thank you to all the staff at Cepen Lodge Care Home. Our mother is very happy and well cared for here, and has more fun and stimulating activity than we could ever have hoped for. Big thanks to all the staff and particular thanks to Anita for always going the extra mile with organising the activities and the musical events.

"My mother has been a resident for 24 months and celebrated her 100th birthday very recently. The enthusiasm by the staff of the event and the organisation that took place to get involvement from the community, entertainment, as with additional catering for the afternoon party was amazing. The staff worked very hard, and the family are very grateful."

"No complaints, all very satisfactory"

Our singers are always welcomed by fabulous audiences when they visit Cepen Lodge, the activities and care staff consistently go that extra mile to make sure the residents get the most out of all our shows. A big shout out to Anita (in the picture) who recently looked after senior singer Zoe on her recent visit to Cepen Lodge, helping to brighten up a particularly dreary January day for the residents and staff!

"The warmth of welcome that mum received on her arrival at Cepen Lodge for respite was greatly appreciated. All of the staff are so caring and professional. The room and communal areas are immaculate and very comfortable."

"I visit Cepen Lodge regularly to see my friend who is a resident. I always find the staff and home very friendly and welcoming. My friend is very happy at Cepen."

"Dad has settled into Cepen Lodge really well since his admission in June. He has grown fond of the staff and enjoys taking part in the daily activities when he feels able. His room is well appointed and comfortable and he enjoys having the wall mounted t.v. All in all he is very happy and would happily recommend Cepen Lodge."

I have visited a few Barchester care homes but the welcome into this one was second to none.
Zoe was always polite and with a smile on her face.
Absolutely spotless in reception and the other areas that I seen. Would recommend this care home in the future.

"There does not appear to be enough staff around, especially in the evenings when residents get agitated at the end of the day. A lot of shouting goes on and some anger. My husband got hit on the mouth a while ago (split his lip)"

"Extremely pleasant and friendly staff. I had a breakfast food was top noch."

"Attended veterans breakfast, very enjoyable couple of hours couple with visiting my wife."

"Mum is very happy living at Cepen Lodge and family are usually able to visit her on a regular basis. However, it is very reassuring to know, as we have seen, that when we are away on holiday or unable to visit for other reasons, Mum's care and engagement with activities is well led and supported by the staff team. This is so important to us as Mum can find communication difficult but stimulation from dining with other residents & other social situations and activities hugely beneficial to her. Thank you to all the Cepen Lodge Team."

"My husband has recently been there for two weeks respite I can't thank the staff enough for their kindness and care given to him , as he has dementia and many health problems They encouraged him to join in with a couple of activities going on , which was great Food and accommodations was great All the staff were so kind to me too, informing me of everything to do with my husbands health and needs Will definitely be happy to take him there again, when I need a rest A big thank you to everyone at Cepen Lodge"

"I really enjoyed my weeks stay - no problems whatsoever."

"All staff are amazing! Dad received care & kindness at all times. He is treated with respect. He is greeted by his name, the staff go the extra mile & genuinely care for the residents. Maintenance/cleanliness & catering are all top notch - it seems to be an amazing team of like-minded staff giving their best to the care of elderly & vulnerable. The family is so pleased that our dad lives at Cepen Lodge. Thank you!"