Reviews for Cepen Lodge Care Home

The team are always so pleasant and lovely when I come into the Care Centre and Zoe is so helpful and welcoming and always answers any questions and queries I have. It is also lovely to see Alan the cat, he is a great asset.

Very friendly staff always there to help you. Lovely surroundings, very clean. Would highly recommend to anyone.

It’s been a huge comfort to have such a helpful, experienced and caring team supporting us at what is inevitably a difficult and stressful time. From the management and admin staff to the hands on carers I’ve experienced nothing but concern for my mum and flexibility for our situation. I live at some distance from the home but they have managed my mum’s transition to care with excellent communication, making the process and change so much easier for all concerned.
The home itself is lovely but it’s the people that make the difference - so thank you Shaun and Lindsay and Jade and Zoe and all the others I’ve not mentioned …

My wife is a resident at Cepen Lodge, and has been for nearly two years. She is extremely well cared for by all the team members and regularly enjoys the activities that take place there . I would highly recommend to anyone.

"Mum is very happy living at Cepen Lodge and family are usually able to visit her on a regular basis. However, it is very reassuring to know, as we have seen, that when we are away on holiday or unable to visit for other reasons, Mum's care and engagement with activities is well led and supported by the staff team. This is so important to us as Mum can find communication difficult but stimulation from dining with other residents & other social situations and activities hugely beneficial to her. Thank you to all the Cepen Lodge Team."

Sue C
carehome.co.uk rating: 5.00 out of 5

"My husband has recently been there for two weeks respite I can't thank the staff enough for their kindness and care given to him , as he has dementia and many health problems They encouraged him to join in with a couple of activities going on , which was great Food and accommodations was great All the staff were so kind to me too, informing me of everything to do with my husbands health and needs Will definitely be happy to take him there again, when I need a rest A big thank you to everyone at Cepen Lodge"

Barbara G
carehome.co.uk rating: 4.92 out of 5

"Very welcoming environment, especially reception. Reception staff always welcoming & helpful. Activities staff lovely and enthusiastic. Room & communal areas always pristine. Staff on the floors bit more variable but generally very kind. It is sometimes difficult to find staff on the floor. Sometimes a few of them are sitting by residents just scrolling through their phone, which seems a bit unprofessional. Otherwise all great - thank you."

C E
carehome.co.uk rating: 4.25 out of 5

"I really enjoyed my weeks stay - no problems whatsoever."

J C
carehome.co.uk rating: 5.00 out of 5

"We had a lovely lunch today lemon chicken, mash and veg. Dad prefers everything separate (rather than like a stew). He loves the fruit at the start rather than soup. Maybe over summer they could have salads? Dad loves all the puddings."

K P
carehome.co.uk rating: 4.00 out of 5

"All staff are amazing! Dad received care & kindness at all times. He is treated with respect. He is greeted by his name, the staff go the extra mile & genuinely care for the residents. Maintenance/cleanliness & catering are all top notch - it seems to be an amazing team of like-minded staff giving their best to the care of elderly & vulnerable. The family is so pleased that our dad lives at Cepen Lodge. Thank you!"

Julia B
carehome.co.uk rating: 4.91 out of 5

"Always a friendly atmosphere, I visit regularly to see my friend who has lived at Cepen Lodge for the past year."

J H
carehome.co.uk rating: 5.00 out of 5

"My wife is a resident of Cepen Lodge care home and has been for two years. Cepen Lodge really is home from home, the staff are truly amazing, nothing is too much trouble. My wife frequently attends the activities that take place at Cepen which is so good for her. I would highly recommend this home to anyone."

Kevin T
carehome.co.uk rating: 5.00 out of 5

"Mum has been in Cepen Lodge for over two years. She is happy and well cared for."

Pamela P
carehome.co.uk rating: 4.83 out of 5

"Mum has been in the home for almost a year, and she is very content. I know she has dementia, but she always says how "lovely" it is in the home."

Christine W
carehome.co.uk rating: 4.92 out of 5

"My auntie was in Cepen Lodge for a period of respite, and we cannot rate it highly enough. From the kindness of the staff to the facilities to the activities and the food, not only was the team so amazing to my auntie, but they were also so supportive and helpful to me and my family - nothing was too much hassle, and we couldn't have gotten through this time without you."

Joanne M
carehome.co.uk rating: 5.00 out of 5

"Generally excellent - rooms are showing the need to be decorated. I was disturbed a couple of times by work going on."

P H
carehome.co.uk rating: 4.58 out of 5

"My Mum is currently in Cepen Lodge and has been at the facility for a number of months now. She resides on 'Memory Lane' where the care is centred around dementia care. Unfortunately, the nature of her dementia means that she can be quite challenging at times, with family, and carers alike. In conjunction with the Social Work department, we examined the opportunities in over 60 care homes within the area and Cepen Lodge represented the best facilities for stimulation and the appropriate security for Mum as her illness had worsened and it deemed necessary for her to have a permanent placement. When visiting and by frequent phone contact, the staff are always polite and in conversation, it is easy to see that they have got to Mum as an individual. The rooms are always tidy and Mum is always clean and presentable in appropriate clothes for her. The food appears appetising and is served at a dining area if desired. The range of stimulus available to Mum at the home is second to none. I would like to concentrate on the staff at Cepen Lodge. I am aware that no names should be included, but by reading this submission, the staff concerned will know who they are - and in what high regard they are held. The staff, without exception, are all kind and polite and personally informative on the phone (you know they have got to know Mum), but more importantly, there is never a question of anyone being judgemental about family members, despite circumstances. I am a senior health care provider in the NHS and can view 'care' with an objective viewpoint, however, it is delivered. I have been and remain singularly impressed with the training behind what has produced a focused and caring group of staff. I am impressed with the interviewing techniques that have chosen the right staff who care and moreover, I hold the staff who look after my Mum on a regular basis in high regard."

Adrian W
carehome.co.uk rating: 4.92 out of 5

"A lovely home, with lovely people who really care. Mum is very happy here. The events coordinator is great, she really knows how to engage the residents and comes up with some fantastic ideas for them. Always some sort of entertainment going on. Would highly recommend this home."

Gillian R
carehome.co.uk rating: 4.50 out of 5

"Most of the staff are excellent nearly 75% of them. It's now my husband's family because of dementia. I could not have chosen a better home. It feels like a home from home. I would rate this home the best locally, excellent all around with staff and residents."

Maureen B
carehome.co.uk rating: 4.67 out of 5

"Visited the home to take in my police dog to show the residents. Warm, friendly environment with lots of smiling faces, lots of people interested in the dog (springer) they were able to engage with the dog and lots of comments of remembering dogs they have had. Great to see the reaction to the dog and hopefully was a highlight for people. Will drop back in again soon."

Chris P
carehome.co.uk rating: 4.58 out of 5

"Ups and downs a bit over the years but on the whole good. Improvements since Barchester took over. My ratings relate to Barchester."

Eileen H
carehome.co.uk rating: 4.33 out of 5

"My wife has been at Cepen Lodge since July of this year. I was concerned at first as she is only 62 and very young on the staff of much older residents, however, the staff have managed her integration exceptionally well and she always seems very happy."

K T
carehome.co.uk rating: 4.50 out of 5

"Lovely surroundings, positive carers, always on hand to help when needed. They make residents and visitors feel like family. Never a dull moment. The carers are always positive and encourage residents to be interactive in activities. Me and the family feel it's a home away from home."

Charlene R
carehome.co.uk rating: 5.00 out of 5

"All welcomed by reception when entering the home as if you're a family member. All staff are polite and friendly. Relative resident is treated with respect and dignity and all staff work hard to involve him in conversations and activities (he can be quite grumpy and difficult at times!) Family are kept informed of his wellbeing and health conditions. The home is always happy to allow very young family members to visit (toddlers) and the resident's pet dog. Glad we chose Cepen Lodge."

L G
carehome.co.uk rating: 4.00 out of 5

"An outstanding care experience for my wife and, as her husband, nothing but praise for every member of staff, including the Management Team, Carers, Reception Team, Chefs, Cleaners and Laundry personnel. Everyone is a pleasure to deal with and very caring."

Roy T
carehome.co.uk rating: 4.08 out of 5

"10/10 for care of Father. Staff are excellent. They have gone beyond to help with Dad and his care. Always kept us informed of what was happening. Staff are professional and friendly, put the 'care' in care home. Have told everybody how good this place is. Would move in myself."

L R
carehome.co.uk rating: 5.00 out of 5

"The staff are always very helpful and understanding, with a special mention to two team leaders in particular who have gone beyond at this very difficult time for us. It is great to see the recent refurbishment, which has been done to a high standard."

James K
carehome.co.uk rating: 4.75 out of 5

"An amazing place! All of the staff are so nice and friendly, they really make you feel comfortable. There are always so many activities going on and make the experience so much more homely. It’s a really nice environment."

M W
carehome.co.uk rating: 5.00 out of 5

"We were made very welcome when we visited Barchester Cepen Lodge Care Home for a visit and were very impressed by the friendly and helpful staff and the high standard of the rooms and facilities. We have initially requested four weeks of respite care while we see how Mum settles and we cannot fault the care and kindness she has received so far. All the staff we have met, including chefs, maintenance, receptionists and care staff, have been so lovely and nothing has been too much trouble. Mum has settled well and all the staff are working hard to try to involve her in activities and encouraging her to make some new friends. There is a real homely feel and we are so pleased to have found such a lovely care home for Mum."

Penny S
carehome.co.uk rating: 5.00 out of 5

"I find the facilities are excellent, and the staff are very pleasant and understanding. There seems to be a lot of entertainment and things to do most days. I understand the food is excellent and the dining room looks like a posh restaurant as well as the décor throughout the building. As you come in they have been awarded 5 stars by a governing body. Well done to all!"

C H
carehome.co.uk rating: 4.92 out of 5

"Everyone is very nice to me and helpful. I love being able to get lots of stations on the TV in my room. The food is very nice."

Z K
carehome.co.uk rating: 4.82 out of 5

"Excellent. A good holiday, near home while my daughter went on her holiday. Am not ready to give up my home yet but will be happy to come later."

B B
carehome.co.uk rating: 5.00 out of 5

"Dad is getting very good care and is clean, well presented and looked after. Sadly, due to his mobility issues, he is in his room a lot. It is a relief for us to know he is safe and cared for."

T P
carehome.co.uk rating: 4.45 out of 5

"My father has been a resident at Cepen Lodge for over three years now and continues to be very happy living there. The staff are always extremely courteous to my family and always endeavour to be helpful and informative. They have all become my family too."

Z S
carehome.co.uk rating: 4.08 out of 5

"I find this care home an ideal place to be. All the staff here are pleasant and nothing is too much for them."

M K
carehome.co.uk rating: 4.09 out of 5

"Excellent."

V W
carehome.co.uk rating: 5.00 out of 5

"We are extremely happy with everything we've seen so far. The staff are all very helpful, friendly and caring. Nothing is too much trouble for them. My mum is very happy in the home. She thinks she is in a hotel. The meals are very good and the home is very clean throughout. There are plenty of activities to stimulate the residents, which is very good."

Sally N
carehome.co.uk rating: 5.00 out of 5

"I found the staff very friendly and approachable, they looked after my friend very well, the premises is very much to a high standard and I would recommend the establishment to anyone who is looking for a home for themselves or a loved one."

Ian C
carehome.co.uk rating: 5.00 out of 5

"Everything we had hoped for and more. It is a wonderful nursing home."

E J
carehome.co.uk rating: 4.83 out of 5

"Both my parents have recently been at Barchester Cepen Lodge Care Home for respite care after hospital stays. Although the whole family were a little anxious about such a big change, it was made very easy and stress-free by friendly, caring and professional staff. In a very short time, my parents have become very familiar with their surroundings and all the wonderful people who help care for them. In fact, they love it so much they have decided to make it their permanent home."

Kathryn R
carehome.co.uk rating: 4.75 out of 5

"Cepen Lodge is like a 5-star hotel and the care staff are attentive, very friendly but highly professional. They have a genuine desire to make all residents and their visitors feel welcome. There are plenty of activities on offer if you would like to join in or enjoy the peace of your own highly spacious and comfortable room."

Christine C
carehome.co.uk rating: 5.00 out of 5

"My friend had been living at Barchester Cepen Lodge Care Home for many years but sadly, passed away last month. When I had visited her, I found the home very welcoming, clean and the staff exceptionally kind and friendly. And my friend always commented on how happy she was here and what lovely activities the home offered. I wouldn't hesitate to recommend Cepen Lodge to anyone and I shall miss visiting."

S I
carehome.co.uk rating: 4.58 out of 5

"Each time we visit, the staff are very friendly and accommodating. Grandma is a lot bright in herself and seems to have settled in well here. There are always lots of activities for her to do and she is always clean and dressed nicely when we see her. The facilities are also of a high standard."

S C
carehome.co.uk rating: 4.92 out of 5

"My wife is very well cared for here at Barchester Cepen Lodge Care Home, such that I don't have any worries about her welfare or her health which takes a lot of pressure from myself as I am not very mobile now."

Bob T
carehome.co.uk rating: 5.00 out of 5

"Following recent surgery, I spent 2 weeks respite care at Cepen Lodge. One of the best decisions I have made! Arriving at the home I immediately felt part of a genuinely caring community. All the staff were wonderful, caring and professional. The accommodation was of a high standard, the food was excellent and the activities for residents enjoyable and varied. I was sad to leave, and should I need respite or longer-term care in the future, I would choose Cepen Lodge without hesitation. Thank you to all the staff and residents for making my stay so enjoyable and life-affirming."

Caroline H
carehome.co.uk rating: 4.92 out of 5

"Both my father-in-law and mother-in-law are residents at Barchester Cepen Lodge Care Home. During the last eight months, they received excellent care from the care team. They both have medical issues and the staff have been very engaged in their care needs and ensuring that their local GP has all of the relevant details of their medical conditions. The staff are very supportive of our loved ones in their care and also to our wider family wishes, comments and requests Rooms are spotless, communal areas are beautiful and social events are numerous and well-attended both by residents and their families We could not wish for a better environment for our family members to live in. Great management team, care team, social team, chefs and housekeeping. Keep up the great work Cepen Lodge."

David R
carehome.co.uk rating: 4.92 out of 5

"I arrived at Barchester Cepen Lodge Care Home from hospital on Tuesday 30th April 2024 as a resident, where I joined my wife, who had been admitted as a resident a few days earlier. I/we have been treated with dignity throughout my/our time at Barchester Cepen Lodge Care Home and have found all members of staff to be most helpful, good-natured and most patient with their residents' care/ I/we are very happy here and plan to stay at this nursing home."

N J
carehome.co.uk rating: 5.00 out of 5