What our families say: Cepen Lodge Care Home
05 December 2017View the report
"I would like to thank the manager and her wonderful team of dedicated carers for looking after, not only brother but all the residents at Cepen Lodge. They have been a huge support in these difficult and challenging times. They truly are an amazing team."
A Dcarehome.co.uk rating: 5 out of 5
"My sister-in-law has been a resident for four years at Cepen Lodge. The standard of care during that time has been excellent. There is great emphasis on making residents feel at home and being part of a community, albeit a small one. The level of personal attention is very pronounced and the staff can be seen to offer a lot of time chatting to residents and tending to their every need. As an outsider, I find these qualities very comforting and vitally important, helping to remove a lot of the anxiety which relatives feel when their loved ones are in care homes. The management also display a friendly outlook to residents and members of staff producing a wonderful working atmosphere. There are many examples of very good management principles and I have every confidence in their ability to run the home as it should be. It is a delightful place to be in and I would recommend it to any individual considering the finding of a suitable place in which to place a relative."
Mark Bcarehome.co.uk rating: 4.92 out of 5
"The manager conducted the initial assessment with Mum and myself and treated Mum with dignity and respect, reassuring her throughout the process. The home is beautifully decorated and kept clean and tidy with a homely feel. Her room is a good size with an ensuite large enough for the staff to assist Mum safely and they maintain Mum's personal care sensitively. Refreshments are available for both residents and their visitors anytime with visitors being warmly welcomed to join mealtimes. Staff are wonderful and communication between us has been brilliant. The staff have adapted to Mum's evolving needs and I have been consistently updated. In fact, Mum's health and well being have improved dramatically in the time she has lived there. She loves it when I bring the dog for cuddles! Activities are planned and implemented to keep residents stimulated and visitors are invited to many events. The staff have been encouraging video calls during lockdown which Mum has found comforting."
Na Hcarehome.co.uk rating: 4.92 out of 5
"A wonderful home - the staff are very caring and alert to the needs of the residents they are looking after. Always clean and bright, it has a nice feel and I am sure the residents are all very happy at this home. Over the lockdown period, the staff have gone out of their way to keep us informed with what is happening, any needs or requirements have been dealt with very quickly. They have provided contact with loved ones via Skype or Zoom plus I have received regular emails with pictures. I can recommend this home as top-class with wonderful caring staff."
Chris Mcarehome.co.uk rating: 4.75 out of 5
"Cepen Lodge is a very caring, well-run care home. The home has exceeded my expectations and I am very happy with everything that is being done for my mum. So many times the manager and staff have gone the extra mile and I can't thank them enough."
Gill Tcarehome.co.uk rating: 5 out of 5
"Dad has been a resident at Cepen Lodge since February 2019. He had been hospitalised previously and was initially rather unwilling to stay, but he quickly settled in made friends both with other residents and the staff, and is now a different person, far happier and more confident. This is in large part down to the care and dedication of those who work with and look after him. We are delighted - the home has a lovely atmosphere, all the staff are cheerful and welcoming from reception right through to those "on the front line". We have been particularly pleased to be able to get the whole family together for lunch in one of the lounges, for his birthday and at Christmas. The home provides a range of activities some of which he had never tried before. Occasionally he complains that some of his clothes go missing but they usually turn up from the laundry before too long! In summary, we feel we couldn't have made a better choice for Dad at what was a very difficult time."
Chris Mcarehome.co.uk rating: 4.83 out of 5
"The entire team at Cepen Lodge are thoughtful, caring and respectful. They have made this tough time so much easier with their positive support. It feels like a family, and I am so pleased my mum is being cared for by them. Every Thursday I am clapping for the team at Cepen Lodge."
Sarah Scarehome.co.uk rating: 4.92 out of 5
"I just wanted to say a big 'thank you' to all the staff at Cepen Lodge for everything they are doing during this difficult time. I have just had a great video conversation with my dad on what is his 65th wedding anniversary. Sadly my mum cannot visit him at the present time, but I know they have spoken to one another today and have happy memories of that special day many years ago. Dad did make me laugh because he can vividly remember his wedding day down to the finest detail, but struggled to tell me what he had had for lunch..! It is reassuring to Mum and all of our family, to know he is being well looked after and cared for, and I hope that it will not be too long before we can all get together again for a little celebration. In the meanwhile, please all stay safe and thank you for your kindness shown to my dad."
Ian Ccarehome.co.uk rating: 4.83 out of 5
"My mother-in-law has been at Cepen Lodge for nearly two years, and over that time, has always been cared for extremely well. All the staff treat her with respect and spend time with her. She is always well dressed and tidy. I would highly recommend Cepen Lodge as a high quality and safe care home."
M Scarehome.co.uk rating: 4.5 out of 5
"My mother stayed two nights in order to visit a friend who is a resident. She was pleased with the care provided and the facilities. She was, however, disappointed with the food and found the bed uncomfortable. I noticed that when I collected her she was still wearing the same clothes as when she arrived and had only changed her underwear once. I thought staff might have encouraged her to put on fresh clothes. Overall she and I were satisfied with the experience. I found the staff welcoming and attentive to my mother. I think it would be inappropriate to recommend or otherwise as we live so far away from the provider."
P Rcarehome.co.uk rating: 3.67 out of 5
"I was a bit apprehensive on leaving my brother but I needn't have worried because he had a good time. Hopefully, I will be able to leave him again."
A Dcarehome.co.uk rating: 5 out of 5
"We are highly delighted with the choice of care home we made for our mother. She has settled in well with the help and support of the experienced and professional staff, nothing is too much trouble. Cepen Lodge Care Home made a very difficult decision easier to accept for both mother and ourselves."
Andrewcarehome.co.uk rating: 4.33 out of 5
"I have been very impressed by the very caring staff who worked so hard to ensure that I was so well looked after during my stay in Cepen Lodge. Without fail they were only too happy to do anything for you, no matter how busy they were and they certainly have to work very hard!"
C Hcarehome.co.uk rating: 4.42 out of 5
"The home is always friendly as are the staff. It always appears clean with no smells. The care seems to be pretty good. A shame the staff turnover is so high and the manager has changed a number of times. Recently room cleanliness has not been so good and the residents nails have not been cut. There has also been a lack of encouragement to join in activities due to lack of activity staff. Overall fairly good and I am always informed of any issues."
Susan Rcarehome.co.uk rating: 3.27 out of 5
"My mother celebrated her 90th Birthday last week and we invited around 14 relatives to a buffet at Cepen Lodge, managed by the staff. Not only was the service and standard of food excellent but the staff went out of their way to make the day really special. I would like to thank everyone at Cepen Lodge for their hard work and for the high standard of care they provide all year round."
Alan Scarehome.co.uk rating: 4.67 out of 5
"My father has advanced dementia. I feel lucky to have found Cepen Lodge as the next step in his care. The manager is intelligent, caring and attuned to the needs of individual residents. Medical decisions are approached as a team effort of staff, relatives and medical professionals. The care staff are competent, sympathetic and caring with a great sense of humour. Would I recommend Cepen Lodge? Absolutely!"
S Mcarehome.co.uk rating: 4.42 out of 5
"Mum has been in Cepen Lodge for three years. With the patience and care from the staff she accepts it as her home and feels settled and secure. She suffers from dementia and remembers four of the carers who look after her but is continually amazed at how kind the "unknown" people are always friendly and willing to help when she becomes confused. The staff keep me fully informed on health issues and are quick to call in a doctor if they are worried. I leave mum at the end of the day knowing that she is well looked after with plenty to occupy her until my next visit."
P Jcarehome.co.uk rating: 4.25 out of 5
Richard Bcarehome.co.uk rating: 4.67 out of 5
"The care home is absolutely superb - just couldn't be bettered. My father settled in really quickly and is given excellent care. Every single member of staff is friendly and welcoming. Nothing is too much trouble."
Carol Bcarehome.co.uk rating: 5 out of 5
"I am so glad my mum has spent the last 6 months of her life with you. Her last days of care were made so much better with the care an attention given by the amazing staff I cant say enough thank yous to them."
Sandra Pcarehome.co.uk rating: 5 out of 5
"My father was resident in Cepen Lodge for 18 months until he sadly passed away very recently. During his stay there he received excellent care from the staff, even towards the end of his life when things got very difficult. I cannot praise the staff enough, they looked after my father in a warm, helpful and very caring way at all times. The facilities are excellent, each room is comfortably furnished and has en-suite toilet facilities and shower. It feels more like a hotel rather than a care home. Activities are arranged every day inside the home and there are frequent visits to nearby places outside the home. My father was always complimentary about the care he received and that gave me peace of mind because I know he was happy in his new home. Cepen Lodge has many benefits and qualities but if I have to pick one it would be the level of care my dad received during his stay... It was fantastic. The staff were just wonderful and I sincerely thank them all."
Janet Scarehome.co.uk rating: 4.75 out of 5
"My mother-in-law is receiving first-class care. She is always washed and well dressed, and left in a safe position. She is very well fed and the food standard is high."
Martyn Scarehome.co.uk rating: 4.33 out of 5
"I get looked after very well, in all areas."
Geoff Pcarehome.co.uk rating: 5 out of 5
"Most importantly my father-in-law enjoys living at Cepen Lodge. He enjoys a range of activities including guest singers and dominos club. The carers at Cepen Lodge do an amazing job and father-in-law is extremely happy with his care. My husband and I both feel that he could not be anywhere better. The staff are so friendly and keep us informed as to how he is doing. We visit him daily and know everyone very well. In my opinion, the care home far exceeds our expectations."
Susan Mcarehome.co.uk rating: 4.58 out of 5
"My Father has been a resident at Cepen Lodge for over 3 years now and, as his faculties and mobility have steadily declined, we are very impressed with the care he has received. It was always going to be a challenge to persuade him to join in with activities in Cepen Lodge, but the staff never give up trying. The 'Boys Day Out' to bowling and a pub meal was a great success. The very low turnover of staff, I am sure, makes a huge difference to the running of the home and the care given. Dad has had the same staff looking after him since he moved there. Very happy with our choice of Cepen Lodge."
J Kcarehome.co.uk rating: 4.58 out of 5
"My husband has had dementia for over 4 years and I was finding it increasingly difficult to look after him at home. Initially I was looking for a placement for 2 weeks respite, mainly for his welfare, as I realised I was unable to provide the level of care needed. My friend and I arrived at Cepen Lodge one Friday evening without an appointment and we were greeted warmly by the manager. She talked through all our needs and expectations sympathetically. We were then shown the dementia floor - all rooms were light and airy, pleasantly decorated with en suit facilities and a major bonus - a resident cat! I subsequently returned with my husband for an assessment and we decided Cepen Lodge would be an ideal home for him. He settled in really quickly and has never asked to leave. All the staff are helpful, kind, encouraging, treat him with dignity and go the extra mile. The manager and her assistant are exemplary, they have helped me through several crises and concerns. They are always willing to discuss our point of view, to arrive at a satisfactory outcome for all parties, nothing is too much trouble. A recent trip to the zoo was a great success. I feel confident all my husbands needs will be met at Cepen Lodge - he is happy and settled."
Diane Bcarehome.co.uk rating: 5 out of 5
"My mum was treated with care and respect the day she arrived. Her room was tastefully decorated and very comfortable. All the staff were wonderful very cheerful, especially the entertainments staff - very valuable. Even with a Flu breakout, they worked extremely hard, looking out for the residents' wellbeing and keeping everyone safe. The food is second to none."
J Hcarehome.co.uk rating: 4.17 out of 5
"My mother has been in Cepen Lodge Care Home since December 2017. She has complex mental and physical needs and she moved into Cepen Lodge having just moved from Kent to Wiltshire, so she was very anxious and disorientated. From the first day, the staff and Manager made a real effort to make her feel comfortable, safe and welcome. The Carers and Activity Co-ordinators are genuinely caring people who go out of their way to be kind and reassuring to mum. Since living at Cepen Lodge mum's physical health has improved significantly and although she now has signs of dementia, she is always treated kindly and given reassurance when she is upset. I feel very comfortable that she is now safe and very well looked after."
Dawn Jcarehome.co.uk rating: 4.33 out of 5
"I have been in this home for 4 year plus now and I am completely satisfied with all I have ticked, really happy."
M.W.carehome.co.uk rating: 4.25 out of 5
"Very clean and tidy. Nice good size room and en-suite. Staff very friendly and helpful. Food very good quality and presentation. Portions slightly small but plenty of snacks available 24/7."
W Tcarehome.co.uk rating: 4.58 out of 5
"Really good care provided and Mom enjoys the food and the activities. The staff are very kind and always cheerful."
Claire Wcarehome.co.uk rating: 5 out of 5
"Absolutely delighted with the care and attention that was given to mum for her week of respite care. Nothing was too much trouble. Mum looks happier and healthier than she has done for a long time. Thank you."
Pauline Bcarehome.co.uk rating: 5 out of 5
"So grateful I found Cepen Lodge. After my initial visit, I didn't bother to look anywhere else as I realised this was The One. Myself, my brothers and our extended family are full of praise and so appreciative for the sensitive quality of care your excellent staff provide. We all feel confident that my mother is safe and you will do your best to provide for her needs. That means a lot when many of us live so far away. I'm very pleased that she is taken to Malmesbury Abbey regularly for Communion as she is a committed Christian. She enjoys her lunchtime glass of wine and I thought the the G & T event was just up her street. She is visited regularly by her Vicar from Marshfield and Mother says would be interested in offering regular Communion for your residents. Something well worth considering?"
Elizabeth Pcarehome.co.uk rating: 4.58 out of 5
"My mum has been here for over 5 years: her dementia is progressing but she still recognises most of her visitors. Initially, she was very difficult but is now stable. It took a while to sort her medication, but now this runs very smoothly. She likes the food, which seems to be varied and of a good standard. Her room has its own toilet and shower, together with functional furniture. It is always clean. It took a year for her to join in the activities offered, but now she goes to most of them, and has even been teaching other residents to knit! She has gone out on a few trips as well - local abbey, butterfly farm, etc. At the last review, I had with the manager, I was asked if I thought mum felt 'safe': I said yes. Mum feels safe, she is 'safe and secure' in a stable environment where the staff are pretty good (staff turnover seems very low to me) and they all take care of mum, from the Manager through to the housekeeping staff. The only downside is the cost: it's not cheap."
Carolyncarehome.co.uk rating: 4.5 out of 5
"Did not like the room being by car park because of fumes. Request to replace light bulb over the mirror in the en suite was not adhered to in the whole of the two-week stay. Staff very friendly and helpful."
F Wcarehome.co.uk rating: 3.67 out of 5
"I find this Care Home to be an excellent example of the kind of care expected by residents. The premises are a delight to enter, no odours; pleasant decor; excellent furnishings; and plenty of spaces for residents to relax in outside of their rooms. My relative is more than satisfied with her situation. The staff are noted for their attention to the needs of residents, in particular, the personal one to one sessions. Overall, excellent."
Mark Bcarehome.co.uk rating: 4.92 out of 5
"My father-in-law recently passed away at this care home. The care he received from the staff during the 2 years he was there, was personal, caring and dignified. The staff treated him as an individual and made sure he always had the things that made him happy. We are delighted that we chose Cepen Lodge for him."
Emma Qcarehome.co.uk rating: 5 out of 5
"Can't thank them enough for taking good care of my Nan right up to the day sadly she passed only a short while after being diagnosed with cancer. She loved living there and was very happy, only had good things to say. They were always happy to chat if we needed to and during her final weeks kept us up to date as much as possible."
Fiona Scarehome.co.uk rating: 4.58 out of 5
"My mother has been in Cepen Lodge for just over a year and I am very pleased with the care she is receiving. Her room is clean and bright and airy with an ensuite wet room. The staff are very kind and there are always activities going on. Relatives can make tea and coffee in the dining room/kitchen. The staff are always kind and attentive and very patient. I am very happy with Cepen Lodge."
Jacqueline Jcarehome.co.uk rating: 4.92 out of 5
"For the last week, I have been in the care of your staff at Cepen Lodge recovering from an abdominal operation. The care I have received has been second to none. The team you have here are the kindest, considerate, hard-working people I have had the pleasure to meet. The service, food, cleanliness and help is as good as any 5-star hotel. There's nothing I can fault with the home. It's so good I do not want to leave but must to get back to normal. Thank you Cepen Lodge."
T Wcarehome.co.uk rating: 5 out of 5
"The staff at Ceper Lodge are always kind, considerate and most helpful. They treat my mother with respect and she is also treated with the utmost dignity. Their care of my mother has been excellent and the communication with the family is excellent. they have helped me sort out my mother's affairs with patience and their knowledge has been a life saver for me. I can't thank them all enough for their care and support. A brilliant hard working team."
Aileen Rcarehome.co.uk rating: 4.92 out of 5
"As always they really take so much care looking after my mum. Nothing is to much trouble staff always willing to talk and explain what mum has been up to. The activities at Cepen Lodge Care Home are great the staff encourage mum to join in this makes me very happy as I know my mum would not do this voluntary. Carry on the good work you should all be extremely proud of the great team you have at Cepen Lodge. Thank you for taking such great care of my mum I am so grateful."
Aileen Rcarehome.co.uk rating: 4.67 out of 5
"Cepen Lodge Care Home made my mother with dementia extremely welcome. She was understandably very confused at the onset but with their care and patience with her she has now settled and is very happy and content. After 2 and a half weeks it is like I have got my real mother back, not a frightened withdrawn and depressed lady that she had become living on her own. I can't thank Cepen Lodge Care Home enough."
Dianne Pcarehome.co.uk rating: 5 out of 5
"When visiting my Nan, she always appears to be well looked after and the staff are always very friendly and accommodating. There is a happy atmosphere and always something going on for the residents to get involved in if they wish. These are often topical activities which require a lot of thought and effort from the activities team. Nan is encouraged to take part in these activities and always enjoys it. I welcome the opportunity to participate in events such as the Christmas carol service and summer fete. It's reassuring to know that Nan is happy and well looked after."
Sam Rcarehome.co.uk rating: 4.33 out of 5
"My mother has been a resident for over 18 months and I cannot praise enough the care she is given, great attention to her personal needs and quirks. The staff all cannot do enough for her, the food is excellent. I have visited at all different times of the day and night and the care is always the same. Great care taken over her medication needs and liaison with her own doctor."
David Lcarehome.co.uk rating: 5 out of 5
"Unfortunately, my mother was only a resident at the home for seven weeks but within that short time she was made to feel at home, supported whilst settling in, and given the care tailor-made for her own welfare. Everything my mum and I asked for, the staff tried to satisfy. During her latter days, all treated her with compassion and dignity and they helped support me."
T Acarehome.co.uk rating: 4.42 out of 5
"The staff are friendly and helpful and my mother is well settled at Cepen Lodge Care Home. Mummy has a good rapport with her carers and definitely has her particular favourites. The hairdressing facilities do not match what would be the case in a salon and are in need of improvement eg. No back wash basin, no capes, no electric clippers and no setting lotion. I must say that there are occasions when the phone is not answered, particularly at weekends and often when I take my mother back home in the evenings. The home appears to be very short staffed."
Jane Fcarehome.co.uk rating: 4.25 out of 5
"The staff at Cepen Lodge were immensely caring to my mother in her final weeks and so supportive to me and the family. Their encouragement, skill and kindness were deeply appreciated both by my mother and myself. The atmosphere at Cepen Lodge was always bright, cheerful and welcoming. Nothing seemed to be too much trouble to the staff. There were little touches which I shall never forget. When my mother started reverting to the language of her childhood - German - they found some German music for her to listen to. on her birthday a smiley group of carers came to her with a big birthday cake with candles and sang happy birthday. It made her feel so special. I knew my mother was in safe hands and that made all the difference."
Catherine Ccarehome.co.uk rating: 5 out of 5
"My sister has been a resident for 7 years and has always seemed happy in the home. After seeming to go downhill last year, she has improved this year with more interest and is eating well again."
E Hcarehome.co.uk rating: 4.25 out of 5
"My mother has been with Cepen Lodge for only a short time and already I can see a positive impact her new surroundings have had. I look forward to seeing her each time I visit as I know she will have something good to tell me about the activities she has been participating in and what lovely food she has been having, especially cake! Mum is a little under confident but knowing this, she has been helped by the wonderful staff who know how to get the best from her, which is far more than I ever could. I was unsure how she would settle in, but knowing her needs are met and she is safe and warm really gives me peace of mind. Some of the entertainments which have been on within the home are amazing. Mum loves animals, especially dogs and really enjoys the pets as therapy visits. Live music is also a regular theme. The whole team should be extremely proud of what they do on a day to day basis, as I imagine it cannot be easy. I thank you all very much for giving my mum a new outlook on life."
Jane Scarehome.co.uk rating: 5 out of 5
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