Reviews for Castle Care Village - Castle Park

We score 9.7/10

13 Reviews


01 April 2020

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What our families say on

"My brother lived in Barchester Castle Park Care Home for twenty-one years and was cared for very well by all the staff. I wanted to pay particular attention to how the last three months of his life were, he was cared for in an excellent manner and loved by the staff. I would not have wanted him anywhere else and I will always be eternally grateful."

Wendy D rating: 4.50 out of 5

"Our son had an assessment for a new electric wheelchair, the staff tried for over 3/4 hours to get a wheelchair taxi for 8:15am, none available, it was their turn for the "home's" minibus a licenced driver was on shift, the management offered to take him as apps are hard to get, and would be a long time for another app, so grateful - gone that extra mile, thank you so much."

Ann D rating: 4.00 out of 5

"My brother had an important appointment this morning and there were no wheelchairs/taxis available, but they have a bus that they use for outings, and one of the ladies made herself available to take my brother and our parents to the appointment. We really appreciate it and all that you do for him. Thank you very much."

Abby D rating: 4.17 out of 5

"My mother-in-law wasn't in a good place with her problem before she started to live at Castle Park. She had both a leg amputated and the doctors said she won't live long. From her staying at Castle Park, the infection in her leg is getting a lot better. My mother-in-law is almost back to herself. The care she receives is the most amazing. Thank you to every staff member in Castle Park."

M P rating: 4.92 out of 5

"I go to the home to see my son and I see the staff working, noone stops. Then go out with the resident to shop. They have done more for my son than the hospital did. I am pleased with the staff they are good."

William D rating: 5.00 out of 5

"I think Barchester Castle Park Care Home is very well-run and it is very well-managed, also well staffed. Since my daughter moved to Castle Park, she has been well looked after and is very happy being there. As I say to other people, it's not home from home but your loved one will be well looked after."

Peter W rating: 5.00 out of 5

"Castle Park has been a wonderful place to stay for respite care for my daughter. She is always very happy to go, and everyone makes a fuss of her and says "hello, glad to see you back". From the manager to the nurses and care staff and cleaners - everyone is so helpful. Always willing to listen and help wherever they can. Nothing is too much trouble, which makes it easier for me. The activities team are first class. Keep up the good work Castle Park."

Sharron G rating: 5.00 out of 5

"My son has been at this nursing home for nearly a year not and during that time he has been treated with the utmost kindness and care. His problems with his care are more than met and I can relax a lot knowing he is well looked after."

Geraldine M rating: 4.67 out of 5

"We, as a family, are always very appreciative of the very high standard of care that is provided. The staff treat my wife with the utmost care and dignity. We cannot praise both the staff and management for the peace of mind that my wife is both safe and well cared for."

Martin S rating: 4.67 out of 5

"My son has had a life-changing accident which requires nursing care now, moving to this home has been a traumatic experience which he has coped with very well as he is autistic."

Geraldine M rating: 4.45 out of 5

"I was very worried about my brother going away from the family home where I had kept him as safe as I could for nine years. However, the management at Barchester Castle Park Care Home were reassuring and he settled well before he died which means a great deal to me."

Carole T rating: 5.00 out of 5

"Staff are always helpful, recently we had a bereavement and a carer took my sister to the funeral of our brother and stayed all day. Nothing was too much trouble for the carer, her attention to my sister was outstanding. This carer was a top-notch girl and such a credit to Barchester Castle Park Care Home. For someone so young her attention and empathy amazed me and my family."

J D rating: 5.00 out of 5

"Really happy with the care and service my dad receives! I have a settled mind knowing he is taken care of I can call and visit whenever I want and I am always happy when I come to see my dad looking well."

L C rating: 5.00 out of 5

"Our son has been going to Castle Park for respite for a few months now. He always enjoys his stay and looks forward to his next stay. The staff and management are always helpful if we have a query. We had been looking for somewhere that our son likes as he is our main priority. Finally, we have somewhere that we are happy to take him to, and he is very happy to go. I have just asked him what he likes about Castle Park, and he said the staff spoil him, and the food is fantastic."

G C rating: 4.33 out of 5

"The service users who I care for came here for respite after a stay in hospital. The staff are always friendly and willing to help. The standard of care is good, with plenty of activities planned for service users."

J L rating: 4.18 out of 5

"My husband moved from another home and settled extremely well. I feel this is down to the lovely caring staff who welcomed him and have made his stay homely and comfortable. I also feel they have made me feel welcome and reassured."

Angie A rating: 4.83 out of 5

"Very happy with all aspects of care my daughter receives, all I want is for her to be happy and she is."

Steve C rating: 4.75 out of 5

"A very professional run care home. Since my wife has been a resident now for over a year, she has been treated with the utmost dignity and care."

Martin S rating: 4.83 out of 5

"I find Barchester Castle Park to be a nice care home, friendly, helpful staff."

A L rating: 3.67 out of 5

"Everything very satisfactory. We feel very lucky that our daughter has settled so well. And are very grateful for the care she is receiving from all the staff."

Anne W rating: 4.75 out of 5

"The staff are brilliant, from day 1 my son was treat like a member of a big family. The staff, led by the manager, were friendly, caring and nothing was too much trouble. In the final days, my son had really liked it there and despite his physical condition and mentally stubborn, all the girls were well aware of what was happening and were polite and caring. The building is cleaned thoroughly and daily and the food was homecooked on-site and was delicious. Cannot speak for anywhere else but our experience was excellent for the short time my son was there."

S S rating: 4.73 out of 5

"Despite only being a resident for 7 months, the staff (all of them) were really dedicated to the care of all the residents. The facilities are superb and the food is prepared onsite. My stepson and the others were treated like a big family. As his health declined, the carers were lovely and gave him a lot of attention. I wouldn't hesitate in recommending Castle Park. So understanding, caring and considerate."

Juantia S rating: 4.67 out of 5

"The quality and support given to my son who can be extremely difficult have been superb. The staff are friendly, approachable and caring. Whilst all are professional in their dedication there are many at least 2 in my experience who have gone above and beyond their call of duty to assist in what has been an extremely distressing year in many ways, not least through the pandemic but also by offering outstanding emotional support. I thank the management and all the wonderful selfless staff for all they do, have done and I am confident will continue to do. Such dedication is rare!"

I A rating: 4.5 out of 5

"I find the home very well staffed. The clients looked after well and a clean home. Meals are delicious for residents and time is taken to provide essentials for residents."

W D rating: 4.75 out of 5

"Unfortunately due to Covid restrictions myself and the rest of the family have not been able to enter Castle Park Care Home so it is difficult to make subjective judgements to the options. Generally, staff have been friendly and accommodating when we have arranged outside visits which is fortunate as these have been in the summer months. Provision of inside accommodation for visits has recently opened and is welcomed. The downside for us is that rehabilitation therapy is not available as we understand because of the Covid restrictions and this has hampered his recovery which had commenced just before he was discharged from hospital to Castle Park. Communication is satisfactory and we are kept well informed our son's variable mental state."

C L rating: 3.33 out of 5

"We find Castle Park really good. The staff work in co-production with us from management down. Our son appears very happy a far as we can tell. He is safe. We are very satisfied. There are issues beyond the staff's control. The entrance is a nightmare for wheelchair users. The Barchester Getting to Know Me Brooklet is hopeless for someone with PMLD - an example of things that happen which are "one size fits all"!."

Tony P rating: 4.67 out of 5

"My sister has been in care for over 1 and a half years and has been well cared for. My only issue is with her incontinence, her pads need changing more often as my mum does her washing, and her trousers are often soaked in urine."

Elaine W rating: 4.58 out of 5

Castle Park is a nice, warm, clean and comfortable place, it is kept nice by everyone. I feel like I get looked after very well. The food is nice, the staff are very friendly and chatty. They show a lot of care and interest. In general, even though it is not like living a home, I am happy living at Castle Park.

Useful Guides and Information

Care and Facilities

Care & Facilities

Our facilities are designed to the highest standards and the care we provide is delivered by passionate and highly-trained professionals.

Find out more about our care and facilities

Activities & Events

Our activities programme is planned with individual tastes in mind, and residents always have the opportunity to try new and exciting things.

Find out more about our activities
Food and nutrition

Food & Nutrition

We offer a constantly evolving menu that caters to the tastes and dietary requirements of those we support.

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Your next steps to finding care

Our team are here to help you when you are ready to talk about the care and support you need. Please call our team to arrange a visit and come and take a look around our home.

Call our team

Call our team for more information about our care home and to arrange a visit. Phone lines are open Monday to Friday from 9am – 6pm and on Saturday from 9am-5pm.

Send a message

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Our fees and contract

We want to be as transparent as possible about how we charge for the different services we provide as well as what's included in our contract.

Care Home and Company Awards

Frequently Asked Questions

  • What types of care does Castle Care Village - Castle Park offer?

    Castle Care Village - Castle Park offers Nursing care, Respite / Short stay, Services for under 65.