Reviews for Castle Care Village - Castle Park

"My daughter is a long term resident who has enjoyed excellent care to meet her challenging needs over a number of years. She is treated with respect and enjoys interacting with the care team whenever possible. This year has seen a downturn in her condition making communication difficult for her, but the team has adapted quickly to this new norm. Overall, I have been impressed by the level of care provided, my daughter feels safe and happy here and I have peace of mind knowing that she is being looked after by the best care team in the local area"

Mike D
carehome.co.uk rating: 4.33 out of 5

"Im satified of the care that my son gets at Castle Park lovely atmosphere, staff are very good and caring to all. Entertainment + Activities are great. Nothing is ever too much trouble."

Elsie G
carehome.co.uk rating: 5.00 out of 5

"It has taken time for him to settle. His mental capacity has been respected therefore we feel has has not always taken advice . We hope that his medication review will help with pain reduction and he will attempt to do more for himself."

J W
carehome.co.uk rating: 4.09 out of 5

"Castle Park is really nice place all staff look after my nephew well."

C S
carehome.co.uk rating: 5.00 out of 5

"The resident who lives at Castle Park Hull loves her place and the carers within she's treated with respect and enjoyed been part of the community The resident has difficult needs and can be a handful but never complains"

Trevor M
carehome.co.uk rating: 5.00 out of 5

"I have been very impressed with the level of care my son has received at Castle Park, initially as a respite user and now as a permanent resident. He has a complex condition and struggles with communication but every effort is made to engage him in activities and to make him feel safe. He is very happy there."

Elizabeth S
carehome.co.uk rating: 4.83 out of 5

"My friendmcontinues to receive excellent care from all of the staff. My friend is a long-term resident (over 30 years now) and soon lets me know if standards have dropped in any aspect of his care."

Stephen J
carehome.co.uk rating: 5.00 out of 5

"The service provided by Castle Park in looking after my son has been of the highest standard. Communication between Care Home and family has been regular and informative and it is clear that a wide range of activities are arranged for the residents. Specific requests are dealt with speedily and through regular contact with the Care staff it is clear tat the Home has a caring ethos. Facilities at the Home have recently been improved through a capital expenditure programme which should enhance the day to day life of the residents. From occasional personal observations meals appear to be varied and nutritious with Carers often doing personal shopping for the residents."

Chris L
carehome.co.uk rating: 4.67 out of 5

"The overall care for my wife really reassures me, I struggled not visiting,but, after a very short space of time, identified that the staff,REALLY DO CARE, about everyone. I don't gave a bad word to say about anyone or anything I have witnessed, seeing a smile on my wifes face, tells me everything I need to know. Keep up the great work. Everyone. From management, nursing, carers, hospitality,I thank you all."

R C
carehome.co.uk rating: 4.42 out of 5

"Very nice home , settled in well after being discharged from hospital over a year ago. The staff are very down to earth and fun with all the staff and residents. Staff meet all my needs. If any issues arise they are sorted straight away which is good. It's a very pleasant home and a very welcoming"

Kalum S
carehome.co.uk rating: 5.00 out of 5

"The team are all very friendly and welcoming. They take good care of my brother. They all seem to understand his "sense of humour". He seems happy as he can be given the circumstances and there are always lots of activities to keep him occupied."

Lianne S
carehome.co.uk rating: 4.75 out of 5

"Our son had an assessment for a new electric wheelchair, the staff tried for over 3/4 hours to get a wheelchair taxi for 8:15am, none available, it was their turn for the "home's" minibus a licenced driver was on shift, the management offered to take him as apps are hard to get, and would be a long time for another app, so grateful - gone that extra mile, thank you so much."

Ann D
carehome.co.uk rating: 4.00 out of 5

"Very happy with the care and dignity given to my friend. She seems happy and well cared for in the home. Staff are very friendly and always willing to help when I visit."

S A
carehome.co.uk rating: 4.00 out of 5

"We are, as always, very pleased with the quality and professionalism of the care received. The management and staff go above and beyond to treat my wife with dignity and care."

Martin S
carehome.co.uk rating: 4.83 out of 5

"Excellent attention at all times. Wonderful staff, nothing is too much trouble."

Anne W
carehome.co.uk rating: 4.42 out of 5

"My son receives all the care and attention he needs with the greatest respect and love. I cannot praise the staff enough, it gives me security and confidence in everything they do."

Geraldine M
carehome.co.uk rating: 4.75 out of 5

"Everyone at Castle Park Care Home can never do enough for my sister. Girls are so polite and friendly, always have a smile on my face knowing my sister is well looked after so I don't have to worry."

Dawn P
carehome.co.uk rating: 5.00 out of 5

"My brother has complex needs but these are all met and exceeded by the wonderful staff at Barchester Castle Park Care Home. The activities are many and varied, including an upcoming trip to the theatre and previously, trips to support our local rugby league team. Cannot praise the staff enough in their approach and understanding of my brother's appalling sense of humour!"

Lianne S
carehome.co.uk rating: 4.25 out of 5

"My brother lived in Barchester Castle Park Care Home for twenty-one years and was cared for very well by all the staff. I wanted to pay particular attention to how the last three months of his life were, he was cared for in an excellent manner and loved by the staff. I would not have wanted him anywhere else and I will always be eternally grateful."

Wendy D
carehome.co.uk rating: 4.50 out of 5

"Our son has been going to Castle Park for respite for a few months now. He always enjoys his stay and looks forward to his next stay. The staff and management are always helpful if we have a query. We had been looking for somewhere that our son likes as he is our main priority. Finally, we have somewhere that we are happy to take him to, and he is very happy to go. I have just asked him what he likes about Castle Park, and he said the staff spoil him, and the food is fantastic."

G C
carehome.co.uk rating: 4.33 out of 5

"Unfortunately due to Covid restrictions myself and the rest of the family have not been able to enter Castle Park Care Home so it is difficult to make subjective judgements to the options. Generally, staff have been friendly and accommodating when we have arranged outside visits which is fortunate as these have been in the summer months. Provision of inside accommodation for visits has recently opened and is welcomed. The downside for us is that rehabilitation therapy is not available as we understand because of the Covid restrictions and this has hampered his recovery which had commenced just before he was discharged from hospital to Castle Park. Communication is satisfactory and we are kept well informed of our son's variable mental state."

C L
carehome.co.uk rating: 3.33 out of 5

"The quality and support given to my son who can be extremely difficult have been superb. The staff are friendly, approachable and caring. Whilst all are professional in their dedication there are many at least 2 in my experience who have gone above and beyond their call of duty to assist in what has been an extremely distressing year in many ways, not least through the pandemic but also by offering outstanding emotional support. I thank the management and all the wonderful selfless staff for all they do, have done and I am confident will continue to do. Such dedication is rare!"

I A
carehome.co.uk rating: 4.50 out of 5

"Despite only being a resident for 7 months, the staff (all of them) were really dedicated to the care of all the residents. The facilities are superb and the food is prepared onsite. My stepson and the others were treated like a big family. As his health declined, the carers were lovely and gave him a lot of attention. I wouldn't hesitate in recommending Castle Park. So understanding, caring and considerate."

Juantia S
carehome.co.uk rating: 4.67 out of 5

"The staff are brilliant, from day 1 my son was treat like a member of a big family. The staff, led by the manager, were friendly, caring and nothing was too much trouble. In the final days, my son had really liked it there and despite his physical condition and mentally stubborn, all the girls were well aware of what was happening and were polite and caring. The building is cleaned thoroughly and daily and the food was homecooked on-site and was delicious. Cannot speak for anywhere else but our experience was excellent for the short time my son was there."

Stephen S
carehome.co.uk rating: 4.75 out of 5

"I find Barchester Castle Park to be a nice care home, friendly, helpful staff."

A L
carehome.co.uk rating: 3.67 out of 5

"Very happy with all aspects of care my daughter receives, all I want is for her to be happy and she is."

Steve C
carehome.co.uk rating: 4.75 out of 5

"My husband moved from another home and settled extremely well. I feel this is down to the lovely caring staff who welcomed him and have made his stay homely and comfortable. I also feel they have made me feel welcome and reassured."

Angie A
carehome.co.uk rating: 4.83 out of 5

"The service users who I care for came here for respite after a stay in hospital. The staff are always friendly and willing to help. The standard of care is good, with plenty of activities planned for service users."

J L
carehome.co.uk rating: 4.18 out of 5

"My sister has been in care for over 1 and a half years and has been well cared for. My only issue is with her incontinence, her pads need changing more often as my mum does her washing, and her trousers are often soaked in urine."

Elaine W
carehome.co.uk rating: 4.58 out of 5

"Really happy with the care and service my dad receives! I have a settled mind knowing he is taken care of I can call and visit whenever I want and I am always happy when I come to see my dad looking well."

L C
carehome.co.uk rating: 5.00 out of 5

"Staff are always helpful, recently we had a bereavement and a carer took my sister to the funeral of our brother and stayed all day. Nothing was too much trouble for the carer, her attention to my sister was outstanding. This carer was a top-notch girl and such a credit to Barchester Castle Park Care Home. For someone so young her attention and empathy amazed me and my family."

J D
carehome.co.uk rating: 5.00 out of 5

"I was very worried about my brother going away from the family home where I had kept him as safe as I could for nine years. However, the management at Barchester Castle Park Care Home were reassuring and he settled well before he died which means a great deal to me."

Carole T
carehome.co.uk rating: 5.00 out of 5

"Castle Park has been a wonderful place to stay for respite care for my daughter. She is always very happy to go, and everyone makes a fuss of her and says "hello, glad to see you back". From the manager to the nurses and care staff and cleaners - everyone is so helpful. Always willing to listen and help wherever they can. Nothing is too much trouble, which makes it easier for me. The activities team are first class. Keep up the good work Castle Park."

Sharron G
carehome.co.uk rating: 5.00 out of 5

"I think Barchester Castle Park Care Home is very well-run and it is very well-managed, also well staffed. Since my daughter moved to Castle Park, she has been well looked after and is very happy being there. As I say to other people, it's not home from home but your loved one will be well looked after."

Peter W
carehome.co.uk rating: 5.00 out of 5

"I go to the home to see my son and I see the staff working, noone stops. Then go out with the resident to shop. They have done more for my son than the hospital did. I am pleased with the staff they are good."

William D
carehome.co.uk rating: 5.00 out of 5

"My mother-in-law wasn't in a good place with her problem before she started to live at Castle Park. She had both a leg amputated and the doctors said she won't live long. From her staying at Castle Park, the infection in her leg is getting a lot better. My mother-in-law is almost back to herself. The care she receives is the most amazing. Thank you to every staff member in Castle Park."

M P
carehome.co.uk rating: 4.92 out of 5

"My brother had an important appointment this morning and there were no wheelchairs/taxis available, but they have a bus that they use for outings, and one of the ladies made herself available to take my brother and our parents to the appointment. We really appreciate it and all that you do for him. Thank you very much."

Abby D
carehome.co.uk rating: 4.17 out of 5