What our families say: Castle Care Village - Castle Park

We score 7.8/10

3 Reviews

Good

01 April 2020

View the report

"Unfortunately due to Covid restrictions myself and the rest of the family have not been able to enter Castle Park Care Home so it is difficult to make subjective judgements to the options. Generally, staff have been friendly and accommodating when we have arranged outside visits which is fortunate as these have been in the summer months. Provision of inside accommodation for visits has recently opened and is welcomed. The downside for us is that rehabilitation therapy is not available as we understand because of the Covid restrictions and this has hampered his recovery which had commenced just before he was discharged from hospital to Castle Park. Communication is satisfactory and we are kept well informed our son's variable mental state."

C Lcarehome.co.uk rating: 3.33 out of 5

"I find the home very well staffed. The clients looked after well and a clean home. Meals are delicious for residents and time is taken to provide essentials for residents."

W Dcarehome.co.uk rating: 4.75 out of 5

"The quality and support given to my son who can be extremely difficult have been superb. The staff are friendly, approachable and caring. Whilst all are professional in their dedication there are many at least 2 in my experience who have gone above and beyond their call of duty to assist in what has been an extremely distressing year in many ways, not least through the pandemic but also by offering outstanding emotional support. I thank the management and all the wonderful selfless staff for all they do, have done and I am confident will continue to do. Such dedication is rare!"

I Acarehome.co.uk rating: 4.5 out of 5

"We find Castle Park really good. The staff work in co-production with us from management down. Our son appears very happy a far as we can tell. He is safe. We are very satisfied. There are issues beyond the staff's control. The entrance is a nightmare for wheelchair users. The Barchester Getting to Know Me Brooklet is hopeless for someone with PMLD - an example of things that happen which are "one size fits all"!."

Tony Pcarehome.co.uk rating: 4.67 out of 5

"My sister has been in care for over 1 and a half years and has been well cared for. My only issue is with her incontinence, her pads need changing more often as my mum does her washing, and her trousers are often soaked in urine."

Elaine Wcarehome.co.uk rating: 4.58 out of 5

Castle Park is a nice, warm, clean and comfortable place, it is kept nice by everyone. I feel like I get looked after very well. The food is nice, the staff are very friendly and chatty. They show a lot of care and interest. In general, even though it is not like living a home, I am happy living at Castle Park.

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