What our families say: Castle Care Village - Castle Keep
01 April 2020View the report
"The Nightingale ward staff are amazing! They really do go above and beyond to look after all the residents and really create amazing events and activities for them to enjoy and be involved with! They really do CARE! During Covid-19 lockdowns they had to step up further to be there when family members couldn't and that meant everything to me and my family. I just wish admin was a person with empathy and excellent people skills as it's needed when working in the care sector."
carehome.co.uk rating: 4.83 out of 5
"My husband's care during the last year has been excellent. The staff are kind and empathetic despite the difficulties he presents. He appears to be happy in the care home as far as I can tell and the staff work to a refined regime to maintain safety during the pandemic. I am very disappointed to not have my request for an essential carer considered. Despite these risks, this is very important to me."
carehome.co.uk rating: 4.5 out of 5
"My husband was taken into respite care last May at the beginning of Covid restrictions. A very difficult and emotional time for all concerned. To my amazement, I found that the care and love given, was much more than I could have hoped for. Not just for my husband, but for myself too. Thank you all so much to all who work so hard at Castle Keep for keeping our loved ones safe and contented. I highly recommend this Care Home when you are unable to cope with the situation at home. Well done everyone."
carehome.co.uk rating: 4.25 out of 5
"I am really happy with the care that my mum is receiving at Castle Keep in Hull. All the staff are amazing and very caring. She feels safe and happy. My only criticism would be that the home does not have the appropriate technology for video call when visiting is not allowed these could also be booked."
carehome.co.uk rating: 4.92 out of 5
"Very pleased with Castle Keep. My brother loves it here and looks very happy when I visit him and looks well looked after."
carehome.co.uk rating: 4.08 out of 5
"I am not able to comment on some of the options below because I have not been inside Willow unit since March. However, I have visited my Mother four times in the garden under the booked appointment system which has been very well planned and managed. The staff I have met on these visits and those I have spoken to on the phone have been well informed and kind, demonstrating impressive commitment and empathy."
carehome.co.uk rating: 4.17 out of 5
"My uncle came to Castle Keep last December and I was so happy. He has come on two-fold to what he was. The care at the home in my estimation is second to none. They deserve a medal for the way they have kept all the resident's spirits up during this lockdown. the staff are friendly, caring and approachable at any time. Thank you for your work and time."
carehome.co.uk rating: 5 out of 5
"My husband has been cared for at Castle Keep for the last few months. I have 30 years in care from a personal carer to manager and I can say from my heart that this home has exceeded all expectations. All the staff are friendly, compassionate and show great empathy to residents and relatives. My thanks to you all, you are the best."
carehome.co.uk rating: 5 out of 5
My sincere thanks to all the staff of Castle Keep for their help and support over the last few difficult weeks. I know this support is always there; however it was never needed so much as recently with the loss of my Mother. I know that she would have been proud of them all. A big thank you to Louise who came in on her day off to go with my Dad to see my Mother in the rest rooms, the two Lynns who sorted out the suit etc for my Dad, the two carers Lisa and Elaine who were very well organised. My Dad looked impeccable in his suit and tie and they ensured that my Dad was kept warm and were chatting to him keeping him company throughout the day. Thanks to the staff who attended my Mother's funeral or wanted to attend but were unable to for various reasons. If I have missed anyone out please forgive me as I know you are all superstars and all give your best for all in your care. Once again a BIG THANK YOU to you all
Read our brochure ‘Life in our home. Providing care through coronavirus’ for more information on how we’re here to help you and your loved one.
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