Reviews for Castle Care Village - Castle Keep

CASTLE KEEP, lovely caring staff who couldn't do anymore to care for their patients, they are thoughtful, happy and always there for the patients, I have never seen a home that is so organised, clean and full of happy staff which makes it such a lovely warm home where everyone is made to feel welcome and part of the family. Thank you, You all deserve medals

The Nightingale unit care staff and nurses have been incredible since day one of my dad moving in and the stepped going above and beyond through the covid-19 lockdowns and stepping in for families when we weren't allowed to visit! And still continue to do so! To give such a high standard of care through such difficult circumstances blew me away I can not fault a single member of staff and thank you will never be enough! Over the years I have seen first hand some of the difficult situations the staff have to deal with with some of the residents and they have always dealt with them in a caring and professional manner! The staff have created a warm welcoming environment and the activities and entertainment they have on are fantastic even I was happily surprised that my dad joined in and even had a little dance on ve day haha! The only single downside is the administration side as they lack empathy and people skills when speaking to family members and they need to remember that family members are already struggling with the decline of there loved ones through dementia! I again want to finish this review on a high point I wish I could sit and and name every individual and why they are fantastic but I would be here all day but all the staff on Nightingale are AMAZING!! and on behalf of my dad you are all FANTASTICO!!

"My partner has been a resident at Castle Keep Care Home for nearly four years in both Nightingale and Willow. I have nothing but great respect for all carers and staff who tirelessly provide the much-needed care my partner requires. Castle Keep is a very homely place to visit, the staff are lovely and always so welcoming. I am always informed of any unforeseen incidents regarding my partner's wellbeing for which I am most grateful. I have absolutely no problem with my partner remaining in their care."

J C
carehome.co.uk rating: 4.33 out of 5

"My husband is well cared for and the staff are all very good and friendly and helpful and kind."

Jean O
carehome.co.uk rating: 5.00 out of 5

"Excellent, caring and friendly."

I W
carehome.co.uk rating: 4.75 out of 5

"Our father has been in Barchester Castle Keep Care Home now for a year. I would like to say, what absolutely amazing staff take care of him. With dementia causing behaviour difficulties, it cannot be easy dealing with unexpected occurrences. The staff do everything with a smile and encouraging words showing real care and commitment. In my estimation, they go above and beyond every day. A credit to their profession. Cannot praise them enough. The manager is also only too happy to discuss anything with the family. 5 star service. Thank you so much."

Janet H
carehome.co.uk rating: 4.50 out of 5

"I felt visiting the home was the right one, clean and bright, staff friendly and professional, very organised and work together as a team. Always feel a warm welcome when visiting my husband. The care given is excellent, always ready to support and encourage the residents."

Joan B
carehome.co.uk rating: 5.00 out of 5

"The staff are absolutely marvellous, they are all so friendly and they can not do enough for the residents or visitors for that matter. The building is kept very clean, pleasant surroundings, the food is lovely and most importantly, my wife is very happy."

William B
carehome.co.uk rating: 5.00 out of 5

"I am happy with the care and support my father-in-law receives. Staff work extremely hard and often understaffed. Laundry is an issue, all Father-in-law's clothes/bedding are all named, would appreciate only named items being put in his room as ends up wearing other clothes. Staff are all very helpful and caring, they are so good with Father-in-law and cheer him up if he's down. Thank you."

Donna P
carehome.co.uk rating: 4.75 out of 5

"All carers/staff are very caring and work extremely hard to look after my husband. At times, I feel they are understaffed and chasing around. Now it is nicer weather, is nice residents get outside but again, can't if short staffed. We like the activities you do, it would be helpful if my husband, at times, could mix with residents in Nightingale."

Anne P
carehome.co.uk rating: 4.58 out of 5

"My husband and I have recently had a couple of tries out on the minibus to different garden centres. We thoroughly enjoyed ourselves. From the moment we left the nursing home, we were both treated with first-class care and consideration from the moment we left to the time we returned. We certainly hope there will be more trips out offered. Thank you for all you do."

D G
carehome.co.uk rating: 5.00 out of 5

"On my visit, before Dad became a resident, I can’t fully describe my feelings but Castle Keep blew my mind. It was open, airy, with lots of space, calm and homely, the other residents and staff were all at ease. It was so welcoming, I immediately felt at ease. The residents were clean and relaxed and the staff all interacted with residents, one in particular sticks in my mind forever, she was sitting on a sofa, a resident's legs resting on her as she gently rubbed them, this was definitely the place for Dad. I felt the love and care right there. All the staff are amazing, their expertise, knowledge, care, and advice is invaluable. Dad is so settled and this is entirely due to them and their dedication. They keep us informed on everything, with help, advice and honesty, not only looking after Dad but us too, nothing is too much, they have set our minds at ease so many times, full of support and compassion, and we can’t thank them enough. I appreciate every one of them, I’m so happy Dad has found his forever home with them."

Lisa R
carehome.co.uk rating: 5.00 out of 5

"My husband has been cared for at Castle Keep for the last few months. I have 30 years in care from a personal carer to manager and I can say from my heart that this home has exceeded all expectations. All the staff are friendly, compassionate and show great empathy to residents and relatives. My thanks to you all, you are the best."

E C
carehome.co.uk rating: 5.00 out of 5

"I would like to say I am very happy with all aspects of the care given to my husband. The staff are excellent in their caring attitude, the accommodation is clean and tidy and the food is good. The doctor's facilities are good and overall standards are good."

Sylvia B
carehome.co.uk rating: 5.00 out of 5

"I am pleased with my husband's care, he always looks clean and tidy. Nothing is too much trouble for your nursing staff carers. Activities are good and we get taken out which my husband loves. My only problem is his laundry. I label everything but some go missing."

P W
carehome.co.uk rating: 5.00 out of 5

"This is a lovely facility, it is lovely and clean, and all the staff are amazing and have made my partner feel totally at home. Nothing is too much trouble. The manager is great and you can talk to her about anything. I feel totally comfortable placing my partner here."

Lynne B
carehome.co.uk rating: 5.00 out of 5

"My brother is a very hard person to please but as I write this he is very happy with the care and the people at the home. As a sister I am pleased with it all, he gets really looked after."

Gillian W
carehome.co.uk rating: 4.50 out of 5