What our families say

Barchester Caldy Manor Recommended on carehome.co.uk
We score 9.6/10

26 Reviews

Barchester Caldy Manor Recommended on carehome.co.uk
Good

07 September 2016

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"My father has been at Caldy Manor for 3 years now. The staff are excellent and look after him well. He's gas happy as he can be there. The home provided a good range of activities and the food has improved over the past year and meals are of high quality."

J B
carehome.co.uk rating: 5 out of 5

"All the staff at the home currently are extremely kind and helpful, the chef is excellent and the home is always warm friendly and welcoming."

Andrea B
carehome.co.uk rating: 5 out of 5

"We found no other home that gave the level of care and understood out father's requirements. The low level of staff turnover has been reflected in how staff treat our father and some have gone over and above in what could be injected to keep him happy and feel at home."

P B
carehome.co.uk rating: 4.42 out of 5

"My husband's cousin is living at Caldy Manor for a few months with a view to making it her permanent home. She has been very well cared for and likes the staff very much. They are very caring and professional in everything they do."

Dorothy S
carehome.co.uk rating: 4.67 out of 5

"Such a tremendous shock. So friendly and all made it like a family experience for me and my family as visitors. This has been an eye-opener, so good and different from previous experiences for the better. Staff have been absolutely amazingly fabulous. Thanks to all."

Graham D
carehome.co.uk rating: 4.92 out of 5

"I received a very pleasant welcome from the staff. Everyone has been helpful and friendly. A very pleasant and enjoyable experience."

Patricia J
carehome.co.uk rating: 4.92 out of 5

"Genuine care and concern for the residents. Best interests come first, listens to the relatives. The care home feels like a home from home and not an institution. I feel confident my relatives are receiving the best care and gives me peace of mind knowing excellent care is being provided."

M C
carehome.co.uk rating: 5 out of 5

"Caldy have been excellent for my parents. The staff are both professional and very friendly, as a result my parents have always felt like this was their home. As they have aged, the management has always been on top of their situation and we have felt the medical situation has very comprehensive. As a result we have never worried about their safety, health or wellbeing. The staff are very friendly and my parents are very settled, happy and content."

I C
carehome.co.uk rating: 4.75 out of 5

"Caldy Manor Care Home is an excellent care home. The staff are exceptional. My mum and dad lived at Caldy for the last 2 years. My dad passed away last week and the staff could not have been more helpful and loving to my mum and the rest of the family. The Caldy Manor staff have become family to my mum. I live in New Zealand and I know my mum is in the very best possible place. I would recommend Caldy Manor 110%!"

Lesley W
carehome.co.uk rating: 4.92 out of 5

"I was impressed with the genuineness of the care and how deeply it was embedded in the culture. My impression was that this caring attitude was so strong it would survive a change at the senior leadership level. An example was the tenderness with which a carer held and stroked the hand of a very immobile lady. Wow! It was not the only example of this kind. The compassion came shining through."

Nick F
carehome.co.uk rating: 4.5 out of 5

"My brother and his wife were living in Yorkshire and they came to the Caldy Manor in April 2012. They had been living in their own home, with some help. My brother was diagnosed with dementia about 12months before they came to Caldy Manor. My brother had had a fall and broken his hip, during the time he was in hospital, his wife, my sister in law, stayed with us in Wirral. They only have one son, who lives in America, he requested I find them a care home in Wirral, for them to have the support of my family. Caldy Manor, at present, is not as good as it was in 2012."

B R
carehome.co.uk rating: 3.08 out of 5

"The care and nurturing both my parents receive is extraordinarily good. They are treated with respect, (which is paramount) subjected to high levels of communication and guided when making choices. The activities stimulate them and keep them content. A heartfelt thank you. We could not have found anywhere better."

Gillian P
carehome.co.uk rating: 4.75 out of 5

"Caldy Manor, on the Wirral, is a warm and friendly place with excellent attentive staff. My mother has a lovely room overlooking beautiful gardens. She feels safe and well cared for with new friends made and activities to do. Her condition has improved since living at Caldy Manor these last 12 months and I am pleased that she is no longer lonely and now more content. I can fully recommend Caldy Manor."

Loraine S
carehome.co.uk rating: 4.67 out of 5

"The staff always make you feel very welcome. Its such a pleasure to come and see the residents. I sometimes stay for lunch with them."

Doreen P
carehome.co.uk rating: 4.82 out of 5

"I have had a very restful week doing nothing! It has been a learning experience realising how selfless the staff are when dealing with all the residents and also I have learnt a lot about folk who can no longer cope on their own."

Ann N
carehome.co.uk rating: 4.18 out of 5

"This was a very hard decision for us as a family and the staff at the home couldn't be more supportive to not only mum but us as a family. Mum found it hard to settle at first but the care of the staff helped her to settle in well. It is a friendly, warm home and home is what it is for mum now. The rooms are well kept and clean and very comfortable. We are happy with our decision."

L H
carehome.co.uk rating: 5 out of 5

"Caldy Manor is set in peaceful surroundings with lovely gardens and a large terrace. The rooms are comfortable and the home has good facilities and a welcoming and friendly atmosphere. The staff are kind, considerate and caring and I am very happy with the choice we have made for my father who needs care as he is now quite frail."

Nigel B
carehome.co.uk rating: 4.75 out of 5

"Caldy Manor is in a beautiful old building set in landscaped gardens overlooking the River Dee. In September 2016 I needed to find respite care for my 88-year-old mother on Wirral. The manager went beyond the call of duty by offering to drive to North Wales to assess her, a round trip of 180 miles! Within days my mother was admitted to Caldy Manor and is now a resident there. We are both grateful to the kind, friendly and dedicated staff for the professional care she is receiving. As a result, I can fully recommend Caldy Manor."

L S
carehome.co.uk rating: 4.83 out of 5

"When I came here after having a hip replacement operation I was in so much pain, but the staff were all so kind to me. Nothing was too much trouble. I would absolutely recommend Caldy Manor without hesitation."

M L
carehome.co.uk rating: 4.92 out of 5

"The staff are very respectful and kind. The food is wonderful. Would like some more adult activities- bowls, ww2 talks, any talks etc."

Bill P
carehome.co.uk rating: 3.83 out of 5

"Mum and dad went to Caldy Manor in August 2014 and were made very welcome - they settled in as well as can be expected - with such a life changing experience. We lost mum this January and I feel that everybody at Caldy Manor have helped dad tremendously. I go to see dad at least 3/4 times a week so I do feel I am in a positive position to be aware of how residents are treated - always with dignity. As expected I have had a few concerns and I find the manager and deputy very willing and helpful, and feel assured that they will do everything to put things right - even if not immediately. All the seniors and staff are very approachable. The staff turnover has been exceptionally high over the last 1 and a half years and I hope we can go through a more settled period. One of my concerns has been 'stimulation' and entertainment, these areas are being actioned positively with new initiatives and a new staff member."

J F
carehome.co.uk rating: 4.08 out of 5

"Very impressed with the high standard of care and the integrity of the staff. The manager was always open and available and the nurses were wonderful and caring with all the residents; always willing to sit and listen. The chef went beyond his duty of care to accommodate the changing dietary needs of those in his care. Overall; we remain very impressed and grateful we have our patients in such a trusting environment."

Gillian P
carehome.co.uk rating: 4.58 out of 5

"My Mum has been in Caldy Manor now for 2 years she has Alzheimer's. Although initially this was a difficult decision we could not have been happier with the care we have received. The staff are outstanding, kind and thoughtful - nothing is too much trouble. All residents have their hair done weekly and there is entertainment on a daily basis. In the warmer weather the residents can be found outside eating ice lollies and enjoying the lovely gardens. The atmosphere is friendly and happy and you can always help yourselves to a cup of tea or stay for lunch or dinner. I feel really lucky that my Mum is here at Caldy I feel that her care is excellent and the little touches throughout the home, flowers etc make it a lovely warm welcoming home. Smells lovely and your welcome anytime at all. As a Nurse I feel that I can recommend Caldy both as a professional but most importantly as a daughter."

Tracey N
carehome.co.uk rating: 5 out of 5

"To find a care home, showing compassion and dignity for ones loved one, is of paramount importance. I have found this to be the case at Caldy Manor, where the caring staff and management, always on hand to listen and help with any questions a relative may wish to raise. My husband is at present receiving respite care, with a view to longer term care."

Sue G
carehome.co.uk rating: 4.83 out of 5

"Barchester Caldy Manor is an amazing care home. Beautiful environment, wonderful gardens and spotlessly clean. The staff are so patient and kind, all the time. Nothing is too much trouble. They know the residents well and always have time for a chat and a laugh. The food is very good- with a good choice at every meal."

Lesley
carehome.co.uk rating: 4.92 out of 5

"This is, without doubt, the most impressive home from among the 18 I contacted/visited when looking for appropriate medium-term respite for my 86 year old dad. The settings are fantastic, every single member of staff that I have met are genuinely interested in dad's welfare and well-being and the facilities are excellent. Caldy Manor represents excellent value for money and has the added reassurance of good ratings by the Care Quality Commission. In addition, the weekly 'surgery' held at the home by the local GP, as well as the determination of the staff to ensure that all external health care providers fulfil their duties ensures piece of mind - not least because prior to dad's stay, trying to co-ordinate, chase or manage his health needs from among the various providers was almost impossible. Dad, who has previously been averse to the idea of a care home, is happy, settled and enjoying his time at Caldy Manor."

Ian L
carehome.co.uk rating: 4.42 out of 5

"My father has been a resident for over 9 months and is enjoying a good level of care. The staff are very helpful and he feels very comfortable living there. Whilst the property is old, it is well maintained and full of character."

Jim B
carehome.co.uk rating: 4.75 out of 5

"Pleasant companions. Walks in the lovely gardens. Nice comfortable room. Varied meals. Music in the afternoon. Taken to Grosvenor Hall to vote."

Pamela C
carehome.co.uk rating: 4.75 out of 5

"I am very pleased with the care for my mother (91) and my father (95). They share a room and every provision has been made for them. The staff are friendly and professional. They are treated with respect and patience. No problem is too much and they get excellent care. The manager is always available and have been so helpful with the financial aspect of their care. I am delighted and relieved they are at Barchester Caldy Manor."

Jane P
carehome.co.uk rating: 4.75 out of 5

"I visit Caldy Manor regularly every week. I find the staff are wonderful with the residents. When I come to visit they always have a smile and say hello, and sometime ask would I like to stay for lunch. I think the menu is very good with a very good choice of food which is always very tasty and very well presented. I think they would go along way to find staff like them."

Doreen P
carehome.co.uk rating: 4.92 out of 5

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