Reviews for Caldy Manor Care Home

Mum is in Caldy Manor for respite; possibly longer. She has been made to feel so welcome and included by all of the staff. It has given us such peace of mind, knowing she is safe and so well looked after. The staff, without exception, always have smiles on their faces, despite doing such a challenging job that sometimes requires a lot of patience. The events manager, Steph, puts on activities with such thought and variety. Nothing is too much trouble. Thanks to all of you who work so hard.

Have visited Caldy Manor Care Home on a few occasions now for community events that they have held.
Not only is the building a beautiful place, the home has a warm, friendly, welcoming, clean and homely environment. The staff are so friendly and professional, you can see that resident well-being is a top priority. Everytime I visit the residents are well cared for and appear to be having a great time taking part in whatever activity is taking place! It is lovely (and refreshing) to see a nursing home really trying to engage with the local community!
Although I do not have family members in need of nursing home care, I would highly recommend Caldy Manor to anyone looking for a nursing home! Well done to all of the staff!

"My parents are residents at Caldy Manor care home, and have been for 2.5 years. The level of care that has been offered to my Mum and Dad by the manager and her team is exceptional. Yes, they get all of what you'd expect such as great meals, adherence to their medication plans, clean and homely facilities. But what sets Caldy Manor above any other care home that I've had contact with is the genuine level of love and care that all of the staff offer to my parents. This truly is a home where my parents are cared about, and not just looked after. And there are so many instances of the staff going the extra mile. Most recently, my Dad was 90 and they helped my wife and I to set up a wonderful party for my Dad with his family. Nothing was too much effort for the Caldy Manor team and everything was organised as we'd agreed, with the staff on the day being diligent and interested in making sure that everything went perfectly. We are very lucky that we found Caldy Manor as my parents' new home."

Mike B
carehome.co.uk rating: 4.92 out of 5

"Mum loves being in Caldy Manor. She absolutely loves her room and really values having access to the beautiful grounds. She has nothing but praise for the staff who treat her with so much respect and dignity. She loves her days out, but always looks forward to returning. Mum was very ill when she entered Caldy. The improvement in her mental and physical health since being a resident has been remarkable."

R P
carehome.co.uk rating: 4.58 out of 5

"The staff have treated me with kindness and concern, Similarly, my husband has been very well cared for and has enjoyed very good cooking. My thanks to all concerned during a stressful time."

J B
carehome.co.uk rating: 4.33 out of 5

"Lovely homely environment. The food is excellent since the arrival of the new cook - thank you. The carers are kind, compassionate and attentive to the needs of the residents. Well-led care home."

Friederike H
carehome.co.uk rating: 4.00 out of 5

"A heartfelt thank you to the general manager and all the team at Caldy Manor. My Mum had 3 weeks of respite at Caldy in September and was so well cared for by everyone. All of the staff were so kind, patient and attentive towards her; I can’t thank them enough. I would fully recommend Caldy Manor."

Jan M
carehome.co.uk rating: 4.75 out of 5

"Due to my Mum's mental incapacity from dementia, we had recently moved my Mum in to live with us after she had spent 16 months in another residential facility. However, when my Father-in-Law died we needed to use respite care; so having done a fair bit of research and based on our previous experience with care facilities we chose Caldy Manor. From the initial enquiry the staff at Caldy Manor showed genuine care, kindness and expertise. Mum thoroughly enjoyed her stay albeit short and she was well looked after. I have no hesitation to highly recommend this facility for whatever needs your relative or family needs."

Sue R
carehome.co.uk rating: 4.50 out of 5

"My father has now been living at Barchester Caldy Manor for over 5 years. He's very happy there are the staff are very attentive to his needs and wishes. We have been able to visit regularly despite covid due to the installation of a dedicated visitor pod. Whilst he jokes with us that it's a bit like prison visiting it works really well giving privacy and a lack of background noise enabling him to hear us clearly. There are plenty of activities for the residents to join in an outing in the minibus which he enjoys. The food is excellent and there's plenty of choice."

Jim B
carehome.co.uk rating: 4.92 out of 5

"My Mother-in-Law has been a resident in Caldy Manor for the past 12 months and the care and kindness shown to her by all the staff is excellent. The hard work and dedication of all the Caldy Manor team is second to none and they certainly go that extra mile to ensure that residents are comfortable and well care for. My Mother-in-law is so happy at Caldy Manor and has made many friends and feels safe and is happy to now engage with people and join in with many of the interesting activities that the team members provide. She is a changed woman and her new home at Caldy manor has improved her overall well-being."

Keith M
carehome.co.uk rating: 4.92 out of 5

"It's not an easy decision to move a parent into a care environment. We were nervous, emotional and worried about what the future held. However, the understanding, time and professionalism shown by the manager were exemplary. She settled all our nerves and helped us make the right decision showing the right level of support throughout the process. My mum was there for 6 weeks and thrived. She enjoyed the company and structure of the day and looked forward to the afternoon activities. All the staff we met were supportive and helpful and showed genuine care and thoughtfulness to both my mum and us. I would definitely recommend Caldy - Mum is booked back for a return visit this month. Thank you."

Lis T
carehome.co.uk rating: 4.75 out of 5

"Reasonably satisfied - but I'd like to see an inverted standard of food preparation. The staff are always pleasant and supportive."

Rosemary B
carehome.co.uk rating: 3.00 out of 5

"A massive thank you to the manager and her team at Caldy Manor, Dad stayed here for a weeks respite whilst Mum had a well-deserved break. Dad was treated and cared for very well. The manager kept us updated with very informative emails about Dad, which put our minds at ease. Thank you again, Caldy Manor."

Lesley R
carehome.co.uk rating: 5.00 out of 5

"Caldy Manor is unique. As soon as you arrive up the driveway the house has character and a warmth that is attractive. The same is true of the staff and the ethos of the home, we were always welcomed in and their communication with us was reliable and informative. It gave you the feeling that you knew what was going on and how your relative was faring. Their care of our relative was second to none and he became part of their ‘family’. They always went the second mile both for him and for us as we lived a distance away. We were sorry that he needed to go to a nursing home in the end as we knew he loved it at Caldy Manor. Thank you to all the staff for making the home such a special place."

Philip S
carehome.co.uk rating: 4.92 out of 5

"My parents stayed at Caldy Manor at the end of February whilst my wife and I enjoyed a holiday. The care and kindness they received from the staff was excellent as was the attention to their minor medical needs. The home is spotlessly clean and the food was excellent, I know as I stayed for lunch before leaving them. Neither of my parents (both in their 90's) have ever had "respite" care before and remain quite independent in their own home, so it was with some apprehension that I made these arrangements. The manager too visits their home prior to their stay allayed any fears that my parents had and knowing that they were safe and in good hands made our holiday all the more relaxing. Many thanks indeed to everyone at Caldy Manor and we hope to do the same again later in the year."

Michael J
carehome.co.uk rating: 4.67 out of 5

"I am satisfied with the services."

G G
carehome.co.uk rating: 5.00 out of 5

"My friend had respite at Caldy Manor. The home is beautiful and a caring staff team who go above and beyond. The food is homemade and looked delicious, great activity schedule. Thank you one and all!"

James W
carehome.co.uk rating: 5.00 out of 5

"I have found the staff of the care home to be extremely kind, efficient and most helpful. My wife could not have had better attention, she is very settled here, and could not wish for anything better."

B J
carehome.co.uk rating: 5.00 out of 5

"My 90-year-old father had respite care in Clady Manor. He was treated very well, with courtesy and respect. He enjoyed the food and the activities provided. The staff are friendly and fellow residents provided him with good companionship. He was happy and said all the staff did their best. The manager is insightful, intuitive and makes every effort to treat all residents as individuals. She is a superb manager, kind and caring to relatives as well. Thank you"

J S
carehome.co.uk rating: 5.00 out of 5

"The service and attention I have received since my arrival has been of the highest quality. The care staff and managers are of the highest standard. I could not have expected better. Your staff are without exception of the highest quality. Thank you."

J M
carehome.co.uk rating: 4.83 out of 5

"It is eight months since my parents' arrival here. The staff supported them in their greatest wish to stay together till the end, when Mum passed away in February. The staff have always been kind, respectful and cheerful, trying hard to care for each person individually, whilst balancing this with the needs of other residents. They have an intuitive sense as to just how much care will be accepted without irritating or aggravating residents. They try to encourage residents to get involved in group activities and outings, and to live as full and happy a life as possible but respect Dad when he chooses to be in his room. Staff do everything they can to facilitate family and friends visiting, for meals in and trips out. My family and I have talked often over the last few months with the manager and other staff, and are always made to feel valued, even when staff are busy. The manager is a very caring, perceptive, readily available, and she leads a fantastic team of people. Thank you."

S W
carehome.co.uk rating: 4.92 out of 5

"My mother moved into Caldy Manor four months ago. Considering her circumstances, 90 with dementia, Mum settled into the home so quickly. From day one, I have been very impressed with the quality of care; all interactions I have seen between staff and residents have been incredibly friendly and supportive – a very caring, professional and well-run home. The relatively smaller home, in terms of the number of residents, helps create a supportive family atmosphere. Considerable efforts are made to provide a range of events for the residents. The facilities, including lounge, bedroom, communal areas, dining room etc, are all maintained to a high standard, with a lovely area outside for drinks and/or walks in the garden. Moving an aged parent into a care home is never an easy decision, but I can honestly say moving Mum into Caldy Manor was the best decision we could have made, and we are extremely happy with the standard of care and attention. Thank you."

Iain M
carehome.co.uk rating: 5.00 out of 5

"Caldy Manor is unlike many purpose-built care homes and doesn’t have a clinical feel. It is a lovely old Manor House set in a pretty garden with a terrace residents can sit out on. The welcome I received was warm and genuine. The staff were professional and caring and treated residents with kindness, dignity and respect. The home feels like a family."

T B
carehome.co.uk rating: 4.17 out of 5

"Staff are always available to help. They know the residents well and are aware of their individual needs. They go above and beyond to make both residents and visitors feel welcome. The grounds are peaceful and the rooms have a homely feel."

C R
carehome.co.uk rating: 4.17 out of 5

"My Father-in-Law has lived at Caldy Manor for seven years so we have got to know the colleagues there and the premises quite well with family visiting every couple of days. I have visited a number of care homes and Caldy Manor stands apart as having a beautiful environment, quality surroundings, food choices and levels of cleanliness. This is a beautiful old Manor House staffed with a full range of highly skilled and caring people. In summer the gardens are more accessible and are beautifully maintained. The level of care - and clear love - that colleagues at Caldy Manor showed for my Father-in-Law was exceptional; he clearly had become part of their family and nothing he required was too much. Thank you so much to everyone at Caldy Manor for making my Father-in-Law so comfortable and to feel so welcomed."

Su B
carehome.co.uk rating: 5.00 out of 5

"We have been very pleased with Caldy Manor since Mum moved in 30 months ago. Mum has become relaxed and far less anxious than previously. The staff and their care have been the primary reason for this. Not only are they attentive, but their time in the role makes for an ongoing, familiar environment. Add to that the diverse and frequent range of activities, and it is easy to see why Mum has improved. We are very happy that Mum moved to Caldy Manor."

Alan W
carehome.co.uk rating: 4.67 out of 5

"We recently attended the care home for a family day. We had the best time, the atmosphere was so happy, the residents were all included and the staff made sure no one was left out! The company that brought the animals for us all to look at where amazing and were fabulous with the residents."

Laura T
carehome.co.uk rating: 4.58 out of 5

"My relative has been at Caldy Manor Care Home for a few years and always had super love and care. This year she was in hospital. The Caldy Manor team, through this time, were absolutely exceptional with their care and support. They visited our relative when they had finished their shift, brought in perfumes, photos and creams to make them comfortable. They sat and talked to our relative for hours. The manager was an absolute rock for my brother and I, sending us messages of support, checking in on us and how we were coping, offering to bring us food, sit with our relative to give us time to sleep/shower, we felt like her number one priority. She was there with us every step of the way. We couldn't have gotten through it without her. The hospital said our relative wouldn't walk again but the manager didn't accept this - she has supported with care, arranging physio and now our relative is standing again. They never gave up on our relative and the care is above and beyond - truly exceptional."

C M
carehome.co.uk rating: 5.00 out of 5

"My father received excellent care at Barchester Caldy Manor Care Home. All the staff were kind, attentive and efficient. They should be very proud of the service they provide. The room was warm and comfortable. Lovely gardens and places to walk."

K S
carehome.co.uk rating: 5.00 out of 5

"I am so glad that my mother spent her last four years at Caldy Manor Care Home, this really is a special place - not only are the house and grounds wonderful to live in but the love and care from every member of staff was exceptional. The manager leads a fantastic team by example, showing real love and respect for all of the residents. Every effort was made to make my mother feel at home and a valued member of the family and, despite her growing dementia, she regularly joined in with many activities and outings that added tremendously to her quality of life. During the last few days of Mum's life, the care staff did everything possible to give support to the family and allow my mother to die with dignity in her final home. The manager herself joined in with shifts of sitting at Mum's bedside and kept us updated when we could not be there. Staff members even turned up to the funeral to pay their respects. I can't say a big enough 'Thank You' to all!"

H L
carehome.co.uk rating: 4.83 out of 5

"When visiting Barchester Caldy Manor, I find the home and the staff welcoming. My grandma, who has been a resident for a few years now, has found herself somewhere she can live happily knowing she will be well cared for. She even goes out on trips with other residents, including a recent trip down the canals. I also remember seeing photos of her in Llandudno and Park Gate. The team are great with her and her increasing needs. I wouldn't consider another home."

S R
carehome.co.uk rating: 5.00 out of 5

"I travel back and forth from New York to see my mother and every time, I am amazed by the care she is given. The management and staff at Barchester Caldy Manor genuinely care for Mum. They go out of their way to ensure her long-term comfort and care. I can't recommend Caldy Manor highly enough. My mum is safe, comfortable and truly loved by all of the staff caring for her. With huge thanks."

Jamie P
carehome.co.uk rating: 5.00 out of 5

"This was a very hard decision for us as a family and the staff at the home couldn't be more supportive to not only mum but us as a family. Mum found it hard to settle at first but the care of the staff helped her to settle in well. It is a friendly, warm home and home is what it is for mum now. The rooms are well kept and clean and very comfortable. We are happy with our decision."

L H
carehome.co.uk rating: 5.00 out of 5

"Genuine care and concern for the residents. Best interests come first, listens to the relatives. The care home feels like a home from home and not an institution. I feel confident my relatives are receiving the best care and gives me peace of mind knowing excellent care is being provided."

M C
carehome.co.uk rating: 5.00 out of 5

"Caldy Manor Care Home is an excellent care home. The staff are exceptional. My mum and dad lived at Caldy for the last 2 years. My dad passed away last week and the staff could not have been more helpful and loving to my mum and the rest of the family. The Caldy Manor staff have become family to my mum. I live in New Zealand and I know my mum is in the very best possible place. I would recommend Caldy Manor 110%!"

Lesley W
carehome.co.uk rating: 4.92 out of 5

"I was impressed with the genuineness of the care and how deeply it was embedded in the culture. My impression was that this caring attitude was so strong it would survive a change at the senior leadership level. An example was the tenderness with which a carer held and stroked the hand of a very immobile lady. Wow! It was not the only example of this kind. The compassion came shining through."

Nick F
carehome.co.uk rating: 4.56 out of 5

"The care and nurturing both my parents receive is extraordinarily good. They are treated with respect, (which is paramount) subjected to high levels of communication and guided when making choices. The activities stimulate them and keep them content. A heartfelt thank you. We could not have found anywhere better."

Gillian P
carehome.co.uk rating: 4.75 out of 5

"My brother and his wife were living in Yorkshire and they came to the Caldy Manor in April 2012. They had been living in their own home, with some help. My brother was diagnosed with dementia about 12months before they came to Caldy Manor. My brother had had a fall and broken his hip, during the time he was in hospital, his wife, my sister in law, stayed with us in Wirral. They only have one son, who lives in America, he requested I find them a care home in Wirral, for them to have the support of my family. Caldy Manor, at present, is not as good as it was in 2012."

B R
carehome.co.uk rating: 3.08 out of 5

"Caldy Manor, on the Wirral, is a warm and friendly place with excellent attentive staff. My mother has a lovely room overlooking beautiful gardens. She feels safe and well cared for with new friends made and activities to do. Her condition has improved since living at Caldy Manor these last 12 months and I am pleased that she is no longer lonely and now more content. I can fully recommend Caldy Manor."

Loraine S
carehome.co.uk rating: 4.67 out of 5

"The staff always make you feel very welcome. Its such a pleasure to come and see the residents. I sometimes stay for lunch with them."

Doreen P
carehome.co.uk rating: 4.83 out of 5

"I have had a very restful week doing nothing! It has been a learning experience realising how selfless the staff are when dealing with all the residents and also I have learnt a lot about folk who can no longer cope on their own."

Ann N
carehome.co.uk rating: 4.18 out of 5

"Caldy have been excellent for my parents. The staff are both professional and very friendly, as a result my parents have always felt like this was their home. As they have aged, the management has always been on top of their situation and we have felt the medical situation has very comprehensive. As a result we have never worried about their safety, health or wellbeing. The staff are very friendly and my parents are very settled, happy and content."

I C
carehome.co.uk rating: 4.75 out of 5

"Caldy Manor is set in peaceful surroundings with lovely gardens and a large terrace. The rooms are comfortable and the home has good facilities and a welcoming and friendly atmosphere. The staff are kind, considerate and caring and I am very happy with the choice we have made for my father who needs care as he is now quite frail."

Nigel B
carehome.co.uk rating: 4.75 out of 5

"When I came here after having a hip replacement operation I was in so much pain, but the staff were all so kind to me. Nothing was too much trouble. I would absolutely recommend Caldy Manor without hesitation."

M L
carehome.co.uk rating: 4.92 out of 5

"I am very pleased with the care for my mother (91) and my father (95). They share a room and every provision has been made for them. The staff are friendly and professional. They are treated with respect and patience. No problem is too much and they get excellent care. The manager is always available and have been so helpful with the financial aspect of their care. I am delighted and relieved they are at Barchester Caldy Manor."

Jane P
carehome.co.uk rating: 4.75 out of 5

"Pleasant companions. Walks in the lovely gardens. Nice comfortable room. Varied meals. Music in the afternoon. Taken to Grosvenor Hall to vote."

Pamela C
carehome.co.uk rating: 4.75 out of 5

"Mum and dad went to Caldy Manor in August 2014 and were made very welcome - they settled in as well as can be expected - with such a life changing experience. We lost mum this January and I feel that everybody at Caldy Manor have helped dad tremendously. I go to see dad at least 3/4 times a week so I do feel I am in a positive position to be aware of how residents are treated - always with dignity. As expected I have had a few concerns and I find the manager and deputy very willing and helpful, and feel assured that they will do everything to put things right - even if not immediately. All the seniors and staff are very approachable. The staff turnover has been exceptionally high over the last 1 and a half years and I hope we can go through a more settled period. One of my concerns has been 'stimulation' and entertainment, these areas are being actioned positively with new initiatives and a new staff member."

J F
carehome.co.uk rating: 4.08 out of 5