What our families say

"This is an excellent home with first class facilities and staff. Just over 2 years old, the residents' rooms are spacious with en-suite showers and toilets. The public rooms are comfortable and well laid out, with smaller side rooms for more intimate meetings or quiet contemplation. Dining rooms are bright with good quality cutlery and crockery; menus are available for all meals. There is always a reasonable choice of dishes and the food appears appetising. The staff are overwhelmingly friendly and many have considerable experience of dealing with elderly residents, with all their foibles. They are generally available in sufficient numbers and include some with specific responsibility for organising activities. These include film shows - in the in-house cinema - trips out to local amenities, and concerts by visiting musicians and choirs."

Stuart M
carehome.co.uk rating: 5 out of 5

"This is one of the better care homes in the area. Some communication problems when staff leave and new staff take over but generally all staff are pleasant and caring."

carehome.co.uk rating: 3.42 out of 5

"I am very pleased with the care my mother receives - although, at weekends/Bank Holidays, it is noted by visitors that there appears to be less staff around, no real activities going on, and no-one at the reception desk to welcome and direct visitors. Would it be possible to have some form of cover during these times, please? The care/nursing/activities staff are excellent, very patient in their approach and showing compassion and care at all times, although some seem extremely stretched in their duties!"

Anne H
carehome.co.uk rating: 4.5 out of 5

"My father has been much happier and has felt much safer since he has been in Bryn Ivor Lodge. The various activities seem to give him mental and physical stimulation which he was not getting with the domiciliary care he had previously. He likes the staff and is content with the way they are looking after him."

Cheryl S
carehome.co.uk rating: 4.92 out of 5

"My stepdad was welcomed to Bryn Ivor Lodge on Monday 16th October. My sister and I were welcomed on the Wednesday by the Manager and a number of her team. We were shown around the fabulous facilities. My stepdad was sleeping in his beautiful room, with a stunning view of magnificent trees. We were offered a hot drink and homemade cookie in the purpose-built visitor area. My stepdad had taken up residence as he was in need of nursing care and Bryn Ivor looked perfect. Unfortunately, he was far down the road with dementia and after only six weeks, peacefully passed away. The moments after his passing were handled with exemplary care and professionalism. I was informed immediately and invited to attend the home. On my arrival, I was given the comfort and reassurance that I needed. Thank you very much to the nurse on duty who handled the call to me and the initial meeting with dignity, together with all concerned who made a sad situation very respectful. Kindest regards."

Graham A
carehome.co.uk rating: 5 out of 5

"The first impression on entering the home was it looked like a top class hotel and this is true of the furniture and fittings. The corridor to my friend's room is wide and has lots of 'knick knacks' of years ago - a nice touch I think. Her room is large and light and airy and has everything in it she needs. There is the added bonus of a 'bistro' where we each take her and make coffee and sit with her which makes our visit much more enjoyable. The carers are all extremely nice and seem to genuinely care for the residents."

carehome.co.uk rating: 4.75 out of 5

"Mum was transferred to Barchester Bryn Ivor Lodge Care Home after several months in the hospital following another fall. Everyone was very welcoming and keen to get Mum to settle. Mum's room was clean and airy and the staff try hard to engage everyone with daily activities. The food is very varied and there should be something to please everybody. Mum was also pleased that there is a hairdresser available twice a week."

Katherine J
carehome.co.uk rating: 4 out of 5

"I was admitted from Cardiff University of Wales Hospital in need of nursing care having had falls at night. I have had a small stroke affecting balance and eyesight. I am now registered partially sighted. I have had excellent care, both emotional and nursing care."

Beryl P
carehome.co.uk rating: 4.13 out of 5

"I am very aware of the excellent care I receive in spite of the shortage of staff. If this could be improved, it would be a great relief to me and especially to the very hard working staff. The choice of food is very good."

Audrey M
carehome.co.uk rating: 4.33 out of 5

"Good as possibly can be - not like my own home. Food is not as good at tea time but better at lunch time. Staff are good to me. Would like to go out in the garden if possible. The room is nice and a good view. Physiotherapist required to help me move."

Granville L
carehome.co.uk rating: 3.75 out of 5

"Good room and facilities. Happy with food. Staff treat you well. I enjoy going out in the garden. Require a higher chair in room and lounges."

carehome.co.uk rating: 3.5 out of 5

"Kindness and care by the nurses is wonderful. Food is very good - but too much and too fancy. I would like to go out in the garden more."

carehome.co.uk rating: 4.25 out of 5

"Good care and staff caring and patient. Various and many activities. I enjoy the gardens."

Gill S
carehome.co.uk rating: 3.92 out of 5

"The best meal is breakfast - perfect poached eggs. A variable menu from which you choose the day before. Three-course meals twice daily at 12.30pm and 5pm (too early). Soup always on the menu with a fruit platter alternative. Staff are very pleasant but a bit thin on the ground sometimes. They are expected to serve meals in the rooms. Medication locked in rooms until needed. Lights are left on despite bright sunlight but can be switched off if enough protest is made. All rooms are en-suite. This is an essential feature. Security poor at main entrance especially at weekends."

carehome.co.uk rating: 3.83 out of 5

"Overall the experience at the home was good. The staff welcoming and the environment is of a high standard. Although I did not taste the food the menu looked fantastic."

carehome.co.uk rating: 4.08 out of 5

"The environment is lovely, my mother in law has struggles to settle, but that does not reflect on the care home. Any setting would have the same issues."

Anne P
carehome.co.uk rating: 4.17 out of 5

"I am very happy in this care home. The carers are very kind and do all they can to ensure I stay happy! The food is mostly good, we also have plenty of room to move around here and when the weather is good we are taken outside to either walk or in a wheelchair. We have excellent entertainment quite often. We are also allowed to move around the home and have a very large bistro where we can help ourselves to refreshments and also entertain our families and friends."

Audrey M
carehome.co.uk rating: 5 out of 5

"I spent a week in respite care following an operation and found it was very beneficial. The staff were lovely, they were so kind and attentive - you really felt you were their priority. My room was large comfortable and with a beautiful outlook. The food was good with an interesting and varied menu but if nothing suited they would readily provide something else. The home had only been open about a month and was still having some teething troubles; soon after I arrived and settled in, the lavatory cistern was found to be leaking, so I has to be moved to another room. The lighting in the bed room was so poor especially the bed side one, I had one brought from home."

Brenda P
carehome.co.uk rating: 4 out of 5

"On the whole I am very satisfied that my partner is being well cared for, the only concern I have is that he is not always supervised when dressing and has ended up wearing his pyjamas under his clothes. On one occasion he was walking around in his boxer shorts. I just feel he could do with a bit more supervision."

Anne M
carehome.co.uk rating: 4.17 out of 5

"Extremely professional, all staff are extremely helpful and friendly. Excellent food, rooms and facilities, very clean, pleasant environment. Excellent books, games etc around the living room to help stimulate dementia patients. Shame its so expensive as we will have to move my father due to self funding coming to an end."

Susan B
carehome.co.uk rating: 5 out of 5

"My father was one of the first residents in this home, admitted in the week it was opened. He is 89 years of age suffering from dementia. Prior to his admission he was in hospital for over 3 months, where his general health, dementia and demeanor were all suffering as he was becoming institutionalised. Since being admitted to Bryn Ivor all aspects of his life have improved and whilst I accept that his dementia cannot be reversed he is very happy and almost back to the Father of 10/15 years ago, long before the onset of his illness. He now has a new family, consisting of the staff who happily care for his every need and the other residents. My Husband, myself and all members of our family, young and old are always made very welcome by the staff and we now view a visit to see Dad as we did when seeing him at home. Sadly my Mother who was also due to go to Bryn Ivor Lodge became to ill too be admitted with Dad and passed away last month. I truly believe that had she been able to go to Bryn Ivor she would still be with us today and I suspect for a few months more."

Michele B
carehome.co.uk rating: 5 out of 5

"I was greeted by a very pleasant lady who showed me to my friend. The building is brand new and all facilities are excellent. The decor and furnishings are lovely. There are nice gardens and views over the Bristol Channel. My friends room with en-suite was excellent and she seemed very happy with it. All the staff were very nice."

Angela G
carehome.co.uk rating: 4.75 out of 5

"I was warned about coming into a care home, but once I saw it, I was amazed. It is a very nice home. All of the staff are wonderful. They have even taken me out for the first time in 9 years. I also have been to The Winter Wonderland skating in my wheelchair. The general and medical care has been excellent. Even the visiting GP is lovely."

Lewis G
carehome.co.uk rating: 5 out of 5

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