What our families say: Bryn Ivor Lodge Care Home

"A really pleasant well managed and well-maintained environment. The food is excellent and can be tailored to individual needs. Most importantly the care given by all staff cannot be faulted. Residents are treated as individuals and looked after as such. Staff members from all departments work as a team. Low turnover of staff also ensures continuity of care for the residents. I am completely happy with the care my mother receives at Bryn Ivor Lodge."

Nicole Bcarehome.co.uk rating: 5 out of 5

"Very impressed with the standard of care during the coronavirus pandemic so far. The staff have managed to suppress the spread of the virus by taking careful precautions. My mother has been so happy and appreciative of all the care and attention given to her."

Margaret Hcarehome.co.uk rating: 4.33 out of 5

"Very good communication verbally and by telephone, email and Zoom meetings. Proactive and responsive to the users' and families' needs. Very caring and takes into account users' individual needs. Really on the ball for any changes in circumstances."

Howard Kcarehome.co.uk rating: 4.75 out of 5

"My father entered Bryn Ivor on the day of lockdown (23rd March). We then were unable to visit according to regulations, the staff then kept us informed of his welfare, but more importantly, cared for Dad to the highest level. Being a terminally ill resident, he could have chosen, as the illness took hold, to take residence in a hospice. The team were so fantastic that Dad chose to stay with his caring guardians until the end. This is a true testament to how good the Bryn Ivor team are. Nothing was to much trouble despite the current conditions. They have true strength as a team in difficult times. Many thanks for all that you did for Dad! You will always be angels in our eyes!"

Alex Rcarehome.co.uk rating: 4.58 out of 5

"I came to Bryn Ivor Lodge on 29th June 2020 with severely inflamed and infected ulcerated lower legs and feet. I was in great pain. With the amazing care and expertise of my fantastic nurse I very quickly began to slowly heal and pain lessening, she is exceptional and very thorough in her care of me, patient, gentle and wants the best possible outcome for me. I am no in my sixth week in her care and making very good progress. Every member of staff is kind and caring, making sure I'm comfortable at all times."

W Rcarehome.co.uk rating: 5 out of 5

"My mother moved into residential care in Bryn Ivor Lodge last year. Her room, the dining room and lounge are all large, well-appointed and clean. The food is good with a choice of menu and is homemade. The grounds are lovely, enabling residents to take some exercise and sit out in the better weather. The care she received there has been excellent. In particular, I must commend the activities staff who arrange a varied programme, and who genuinely care for the residents. My mother moved recently to nursing care, and due to Covid-19 I have been unable to visit, but the staff I have spoken to seem to be providing the same good level of care. The nurses and senior carer are very caring, keeping me updated on mum's condition. Overall, I am very happy with Bryn Ivor Lodge and would not hesitate to recommend it."

Christine Bcarehome.co.uk rating: 4.92 out of 5

"Excellent in all areas."

K Ccarehome.co.uk rating: 5 out of 5

"Residents' building satisfactory. Access to most mod cons. The staff are very friendly and helpful. Menus improving. The food is good. Relaxed atmosphere and enjoyable (physiotherapy/exercises). Staff anxious to please and do help whenever necessary. Senior staff available at all times for advice, information, etc. Leisure time well organised. Very friendly."

M Wcarehome.co.uk rating: 4.58 out of 5

"We had to relocate my relative from Kent to Newport so we could be closer to her. This transfer took place on the day lockdown started which means we have been unable to visit her. Having said that, I was so confident about the team at Bryn Ivor and the care they give that I was not worried in the least. Since then, I have been kept up to date with her progress in the Dementia unit through telephone calls. She has settled in really well. Whenever you ring the staff are a delight and it is never too much trouble to give an update and answer questions. All of this when they are under such pressure too, I cannot imagine how it must be for the staff during these times. We cannot wait to go and visit our relative but we as a family know she is in the best possible place. Thank you Bryn Ivor!"

Milica Kcarehome.co.uk rating: 5 out of 5

"The lady I support has been at Bryn Ivor Lodge for nearly four years and in that time the care and dignity given to her has never waivered. During these tough times I have been kept up to date with some video calls etc which have been invaluable. The staff are always so courteous and helpful that I feel like family. I would definitely recommend this Home to anyone searching."

Susan Jcarehome.co.uk rating: 4.92 out of 5

"During the Covid-19 Bryn Ivor Lodge has kept me informed, by email, every week. The staff are always friendly and helpful. In the section my uncle is in they have been very good to allow me to video call him, at least once a week. As he has poor hearing the staff have been very good to repeat my conversation to him. He is well looked after and has been living there for several years."

Angela Mcarehome.co.uk rating: 4.83 out of 5

"My mum was admitted to this wonderful nursing home in September 2017 from Hospital (after 14 weeks). I visited many other homes before we chose Bryn Ivor Lodge. For the first 10-months, Mum was in a residential nursing unit. Now and since June 2018, Mum required to transfer into the Dementia Unit. Here the wonderful staff have made her feel at home. There are activities, sing songs, visiting entertainment every week if the residents want to attend. My mum likes the choir and weekly singer. Mum also like watching TV in her room, we brought her own furniture and ornaments, photos, bedding etc, so her ensuite sitting/bedroom is full of her memories and she always seems happy and calm/safe in her space. Sometimes she eats in the dining room, and sometimes she prefers to eat in her room, especially if she is watching her programmes. The staff are simply wonderful, caring and always so kind; they are like family. I feel so welcome, and I know my mum is cared for with real affection."

Roberta Dcarehome.co.uk rating: 4.83 out of 5

"Excellent care home. Very happy with the overall standard of care. With some exceptionally caring staff members, residents treated with dignity and respect. A lovely activity team who do their best to ensure the residents have plenty of social interaction."

Jayne Bcarehome.co.uk rating: 4.75 out of 5

"My mother moved into the dementia wing in 2019. After eight months, her circumstances changed dramatically, she moved/transferred to the nursing dementia wing in January 2020. The care throughout her stay has been outstanding and exceptional. I've recommended the home to numerous people. The carers, housekeeping and nursing staff who have cared for my mother, have always and still do treat her with dignity and such gentleness. The family are pleased with every single aspect of this home. Thank you to everyone."

Patricia Ccarehome.co.uk rating: 5 out of 5

"Overall, very happy."

Maureen Kcarehome.co.uk rating: 3.58 out of 5

"Very happy and been fine. (3rd stay and would like to return). Staff very helpful and efficient. Food was very good. Enjoyed the garden and the views from the sitting room."

Sheila Bcarehome.co.uk rating: 4.5 out of 5

"My father took up residence at Bryn Ivor Lodge in May last year as he was struggling to continue to live independently due to his dementia. The care at Bryn Ivor has been first class, this includes all aspects of the home, from the social aspect to surroundings, to the accommodation and food. Special thanks to all the nurses and carers who work so hard to make my dad comfortable and happy."

S Jcarehome.co.uk rating: 4.67 out of 5

"I think the home is wonderful and seems like a first class hotel. The staff are most helpful and always very pleasant with the residents, and the good is good and they will always help and try to accommodate their likes and dislikes."

S Dcarehome.co.uk rating: 4.33 out of 5

"I am extremely pleased with the level of care my mother is receiving, I've waited a month before submitting my review. This gave me time to visit my mother on different days of the week and different times. The rooms are spacious, lots of activities and I love the fact there are lots of small lounges, giving family or friends visiting a resident a private space if needed. Staff are knowledgeable and treat my mother with dignity. Prior to mum moving in, management and I got together and ensured it was suitable."

Patriciacarehome.co.uk rating: 4.92 out of 5

"Having been a temporary resident, I am delighted to have this opportunity to express my views. Suffice to say, should the need arise, I would return to Barchester Brys Ivor Lodge Care Home. In particular, the selection and performance of each and every member of staff is exceptional."

Dorothy Hcarehome.co.uk rating: 4.92 out of 5

"A very clean and comfortable residence. Well maintained. Good outlook - garden, trees and garden meals. High standard of maintenance throughout. Staffing problems occasionally, staff sometimes rushed but always courteous and considerate. Kind and friendly. Capable nursing staff. A very warm and caring atmosphere at all times. Festive time well organised."

M Wcarehome.co.uk rating: 4.67 out of 5

"Made some lovely friends from staff and other residents. Enjoyed singing in the choir."

Evelyn (Joan) Bcarehome.co.uk rating: 4.75 out of 5

"Beautiful place. Lovely carers and food."

Sally Hcarehome.co.uk rating: 5 out of 5

"We found the whole experience extremely positive and easy. Staff made us very welcome and the care my mother received was 1st class. The exercise and other activities were a huge part of her enjoying the stay. Food was 1st class, good choice and always served with a smile. We found the care and compassion excellent. I had no worries about leaving her in their capable hands."

Debbie Rcarehome.co.uk rating: 5 out of 5

"We used Bryn Ivir Lodge on recommendation. Very happy with all aspects of care my father-in-law received. Thank you so much, everyone."

Emma Ccarehome.co.uk rating: 5 out of 5

"The environment is 1st class, it is well appointed, clean, modern and very well managed. All the staff are welcoming and approachable and very understanding of the challenges and requirements of looking after their client's many needs i.e., medical and social, they also do group activities, exercise, singing, playing games. We feel very comforted in the choice we made placing our Mother in their care."

Janet Jcarehome.co.uk rating: 5 out of 5

"Staff seem warm and friendly. Thank you for looking after Dad so well despite difficulties. Please keep me posted on his health."

Chris John Mcarehome.co.uk rating: 3.75 out of 5

"Very friendly welcome by staff who took full details of, and were genuinely interested in my mother. Manager of the residential section was very patient with and caring for my mother. Quality of food was excellent. Nice to have the opportunity of going to bistro when we visited to see mum. Overall, very pleased with the care, and the home operates to a very high standard."

J Scarehome.co.uk rating: 4.5 out of 5

"Settled in really well. Very happy. Feels safe and secure. Could do with a phone in the room."

Susan Hcarehome.co.uk rating: 4.58 out of 5

"Since my mother has been in Bryn Ivor Lodge she has been very well looked after by the staff in lovely surroundings."

A Jcarehome.co.uk rating: 5 out of 5

"My stay is first class. The staff are lovely the food is first class."

Paul Tcarehome.co.uk rating: 5 out of 5

"Happy to have my husband in the care of Bryn Ivor. Staff very caring and he is happy to be there while I am away."

Anncarehome.co.uk rating: 5 out of 5

"This is an excellent home with first class facilities and staff. Just over 2 years old, the residents' rooms are spacious with en-suite showers and toilets. The public rooms are comfortable and well laid out, with smaller side rooms for more intimate meetings or quiet contemplation. Dining rooms are bright with good quality cutlery and crockery; menus are available for all meals. There is always a reasonable choice of dishes and the food appears appetising. The staff are overwhelmingly friendly and many have considerable experience of dealing with elderly residents, with all their foibles. They are generally available in sufficient numbers and include some with specific responsibility for organising activities. These include film shows - in the in-house cinema - trips out to local amenities, and concerts by visiting musicians and choirs."

Stuart Mcarehome.co.uk rating: 5 out of 5

"This is one of the better care homes in the area. Some communication problems when staff leave and new staff take over but generally all staff are pleasant and caring."

C Jcarehome.co.uk rating: 3.42 out of 5

"I am very pleased with the care my mother receives - although, at weekends/Bank Holidays, it is noted by visitors that there appears to be less staff around, no real activities going on, and no-one at the reception desk to welcome and direct visitors. Would it be possible to have some form of cover during these times, please? The care/nursing/activities staff are excellent, very patient in their approach and showing compassion and care at all times, although some seem extremely stretched in their duties!"

Anne Hcarehome.co.uk rating: 4.5 out of 5

"My father has been much happier and has felt much safer since he has been in Bryn Ivor Lodge. The various activities seem to give him mental and physical stimulation which he was not getting with the domiciliary care he had previously. He likes the staff and is content with the way they are looking after him."

Cheryl Scarehome.co.uk rating: 4.92 out of 5

"My stepdad was welcomed to Bryn Ivor Lodge on Monday 16th October. My sister and I were welcomed on the Wednesday by the Manager and a number of her team. We were shown around the fabulous facilities. My stepdad was sleeping in his beautiful room, with a stunning view of magnificent trees. We were offered a hot drink and homemade cookie in the purpose-built visitor area. My stepdad had taken up residence as he was in need of nursing care and Bryn Ivor looked perfect. Unfortunately, he was far down the road with dementia and after only six weeks, peacefully passed away. The moments after his passing were handled with exemplary care and professionalism. I was informed immediately and invited to attend the home. On my arrival, I was given the comfort and reassurance that I needed. Thank you very much to the nurse on duty who handled the call to me and the initial meeting with dignity, together with all concerned who made a sad situation very respectful. Kindest regards."

Graham Acarehome.co.uk rating: 5 out of 5

"The first impression on entering the home was it looked like a top class hotel and this is true of the furniture and fittings. The corridor to my friend's room is wide and has lots of 'knick knacks' of years ago - a nice touch I think. Her room is large and light and airy and has everything in it she needs. There is the added bonus of a 'bistro' where we each take her and make coffee and sit with her which makes our visit much more enjoyable. The carers are all extremely nice and seem to genuinely care for the residents."

J Rcarehome.co.uk rating: 4.75 out of 5

"Mum was transferred to Barchester Bryn Ivor Lodge Care Home after several months in the hospital following another fall. Everyone was very welcoming and keen to get Mum to settle. Mum's room was clean and airy and the staff try hard to engage everyone with daily activities. The food is very varied and there should be something to please everybody. Mum was also pleased that there is a hairdresser available twice a week."

Katherine Jcarehome.co.uk rating: 4 out of 5

"I was admitted from Cardiff University of Wales Hospital in need of nursing care having had falls at night. I have had a small stroke affecting balance and eyesight. I am now registered partially sighted. I have had excellent care, both emotional and nursing care."

Beryl Pcarehome.co.uk rating: 4.13 out of 5

"I am very aware of the excellent care I receive in spite of the shortage of staff. If this could be improved, it would be a great relief to me and especially to the very hard working staff. The choice of food is very good."

Audrey Mcarehome.co.uk rating: 4.33 out of 5

"Good as possibly can be - not like my own home. Food is not as good at tea time but better at lunch time. Staff are good to me. Would like to go out in the garden if possible. The room is nice and a good view. Physiotherapist required to help me move."

Granville Lcarehome.co.uk rating: 3.75 out of 5

"Good room and facilities. Happy with food. Staff treat you well. I enjoy going out in the garden. Require a higher chair in room and lounges."

T Wcarehome.co.uk rating: 3.5 out of 5

"Kindness and care by the nurses is wonderful. Food is very good - but too much and too fancy. I would like to go out in the garden more."

V Ecarehome.co.uk rating: 4.25 out of 5

"Good care and staff caring and patient. Various and many activities. I enjoy the gardens."

Gill Scarehome.co.uk rating: 3.92 out of 5

"The best meal is breakfast - perfect poached eggs. A variable menu from which you choose the day before. Three-course meals twice daily at 12.30pm and 5pm (too early). Soup always on the menu with a fruit platter alternative. Staff are very pleasant but a bit thin on the ground sometimes. They are expected to serve meals in the rooms. Medication locked in rooms until needed. Lights are left on despite bright sunlight but can be switched off if enough protest is made. All rooms are en-suite. This is an essential feature. Security poor at main entrance especially at weekends."

Peggycarehome.co.uk rating: 3.83 out of 5

"Overall the experience at the home was good. The staff welcoming and the environment is of a high standard. Although I did not taste the food the menu looked fantastic."

J Jcarehome.co.uk rating: 4.08 out of 5

"The environment is lovely, my mother in law has struggles to settle, but that does not reflect on the care home. Any setting would have the same issues."

Anne Pcarehome.co.uk rating: 4.17 out of 5

"I am very happy in this care home. The carers are very kind and do all they can to ensure I stay happy! The food is mostly good, we also have plenty of room to move around here and when the weather is good we are taken outside to either walk or in a wheelchair. We have excellent entertainment quite often. We are also allowed to move around the home and have a very large bistro where we can help ourselves to refreshments and also entertain our families and friends."

Audrey Mcarehome.co.uk rating: 5 out of 5

"I spent a week in respite care following an operation and found it was very beneficial. The staff were lovely, they were so kind and attentive - you really felt you were their priority. My room was large comfortable and with a beautiful outlook. The food was good with an interesting and varied menu but if nothing suited they would readily provide something else. The home had only been open about a month and was still having some teething troubles; soon after I arrived and settled in, the lavatory cistern was found to be leaking, so I has to be moved to another room. The lighting in the bed room was so poor especially the bed side one, I had one brought from home."

Brenda Pcarehome.co.uk rating: 4 out of 5

"On the whole I am very satisfied that my partner is being well cared for, the only concern I have is that he is not always supervised when dressing and has ended up wearing his pyjamas under his clothes. On one occasion he was walking around in his boxer shorts. I just feel he could do with a bit more supervision."

Anne Mcarehome.co.uk rating: 4.17 out of 5

"Extremely professional, all staff are extremely helpful and friendly. Excellent food, rooms and facilities, very clean, pleasant environment. Excellent books, games etc around the living room to help stimulate dementia patients. Shame its so expensive as we will have to move my father due to self funding coming to an end."

Susan Bcarehome.co.uk rating: 5 out of 5

"My father was one of the first residents in this home, admitted in the week it was opened. He is 89 years of age suffering from dementia. Prior to his admission he was in hospital for over 3 months, where his general health, dementia and demeanor were all suffering as he was becoming institutionalised. Since being admitted to Bryn Ivor all aspects of his life have improved and whilst I accept that his dementia cannot be reversed he is very happy and almost back to the Father of 10/15 years ago, long before the onset of his illness. He now has a new family, consisting of the staff who happily care for his every need and the other residents. My Husband, myself and all members of our family, young and old are always made very welcome by the staff and we now view a visit to see Dad as we did when seeing him at home. Sadly my Mother who was also due to go to Bryn Ivor Lodge became to ill too be admitted with Dad and passed away last month. I truly believe that had she been able to go to Bryn Ivor she would still be with us today and I suspect for a few months more."

Michele Bcarehome.co.uk rating: 5 out of 5

"I was greeted by a very pleasant lady who showed me to my friend. The building is brand new and all facilities are excellent. The decor and furnishings are lovely. There are nice gardens and views over the Bristol Channel. My friends room with en-suite was excellent and she seemed very happy with it. All the staff were very nice."

Angela Gcarehome.co.uk rating: 4.75 out of 5

"I was warned about coming into a care home, but once I saw it, I was amazed. It is a very nice home. All of the staff are wonderful. They have even taken me out for the first time in 9 years. I also have been to The Winter Wonderland skating in my wheelchair. The general and medical care has been excellent. Even the visiting GP is lovely."

Lewis Gcarehome.co.uk rating: 5 out of 5