What our families say

"Settled in really well. Very happy. Feels safe and secure. Could do with a phone in the room."

Susan H
carehome.co.uk rating: 4.58 out of 5

"My stay is first class. The staff are lovely the food is first class."

Paul T
carehome.co.uk rating: 5 out of 5

"This is an excellent home with first class facilities and staff. Just over 2 years old, the residents' rooms are spacious with en-suite showers and toilets. The public rooms are comfortable and well laid out, with smaller side rooms for more intimate meetings or quiet contemplation. Dining rooms are bright with good quality cutlery and crockery; menus are available for all meals. There is always a reasonable choice of dishes and the food appears appetising. The staff are overwhelmingly friendly and many have considerable experience of dealing with elderly residents, with all their foibles. They are generally available in sufficient numbers and include some with specific responsibility for organising activities. These include film shows - in the in-house cinema - trips out to local amenities, and concerts by visiting musicians and choirs."

Stuart M
carehome.co.uk rating: 5 out of 5

"I am very pleased with the care my mother receives - although, at weekends/Bank Holidays, it is noted by visitors that there appears to be less staff around, no real activities going on, and no-one at the reception desk to welcome and direct visitors. Would it be possible to have some form of cover during these times, please? The care/nursing/activities staff are excellent, very patient in their approach and showing compassion and care at all times, although some seem extremely stretched in their duties!"

Anne H
carehome.co.uk rating: 4.5 out of 5

"My stepdad was welcomed to Bryn Ivor Lodge on Monday 16th October. My sister and I were welcomed on the Wednesday by the Manager and a number of her team. We were shown around the fabulous facilities. My stepdad was sleeping in his beautiful room, with a stunning view of magnificent trees. We were offered a hot drink and homemade cookie in the purpose-built visitor area. My stepdad had taken up residence as he was in need of nursing care and Bryn Ivor looked perfect. Unfortunately, he was far down the road with dementia and after only six weeks, peacefully passed away. The moments after his passing were handled with exemplary care and professionalism. I was informed immediately and invited to attend the home. On my arrival, I was given the comfort and reassurance that I needed. Thank you very much to the nurse on duty who handled the call to me and the initial meeting with dignity, together with all concerned who made a sad situation very respectful. Kindest regards."

Graham A
carehome.co.uk rating: 5 out of 5

"Mum was transferred to Barchester Bryn Ivor Lodge Care Home after several months in the hospital following another fall. Everyone was very welcoming and keen to get Mum to settle. Mum's room was clean and airy and the staff try hard to engage everyone with daily activities. The food is very varied and there should be something to please everybody. Mum was also pleased that there is a hairdresser available twice a week."

Katherine J
carehome.co.uk rating: 4 out of 5

"I am very aware of the excellent care I receive in spite of the shortage of staff. If this could be improved, it would be a great relief to me and especially to the very hard working staff. The choice of food is very good."

Audrey M
carehome.co.uk rating: 4.33 out of 5

"Good room and facilities. Happy with food. Staff treat you well. I enjoy going out in the garden. Require a higher chair in room and lounges."

T W
carehome.co.uk rating: 3.5 out of 5

"Good care and staff caring and patient. Various and many activities. I enjoy the gardens."

Gill S
carehome.co.uk rating: 3.92 out of 5

"Overall the experience at the home was good. The staff welcoming and the environment is of a high standard. Although I did not taste the food the menu looked fantastic."

J J
carehome.co.uk rating: 4.08 out of 5

"I am very happy in this care home. The carers are very kind and do all they can to ensure I stay happy! The food is mostly good, we also have plenty of room to move around here and when the weather is good we are taken outside to either walk or in a wheelchair. We have excellent entertainment quite often. We are also allowed to move around the home and have a very large bistro where we can help ourselves to refreshments and also entertain our families and friends."

Audrey M
carehome.co.uk rating: 5 out of 5

"On the whole I am very satisfied that my partner is being well cared for, the only concern I have is that he is not always supervised when dressing and has ended up wearing his pyjamas under his clothes. On one occasion he was walking around in his boxer shorts. I just feel he could do with a bit more supervision."

Anne M
carehome.co.uk rating: 4.17 out of 5

"My father was one of the first residents in this home, admitted in the week it was opened. He is 89 years of age suffering from dementia. Prior to his admission he was in hospital for over 3 months, where his general health, dementia and demeanor were all suffering as he was becoming institutionalised. Since being admitted to Bryn Ivor all aspects of his life have improved and whilst I accept that his dementia cannot be reversed he is very happy and almost back to the Father of 10/15 years ago, long before the onset of his illness. He now has a new family, consisting of the staff who happily care for his every need and the other residents. My Husband, myself and all members of our family, young and old are always made very welcome by the staff and we now view a visit to see Dad as we did when seeing him at home. Sadly my Mother who was also due to go to Bryn Ivor Lodge became to ill too be admitted with Dad and passed away last month. I truly believe that had she been able to go to Bryn Ivor she would still be with us today and I suspect for a few months more."

Michele B
carehome.co.uk rating: 5 out of 5