Reviews for Bryn Ivor Lodge Care Home

We score 9.8/10

30 Reviews

What our families say on

"Staff provide a varied programme, including assisted animal activities, suitably differentiated to include and engage all! Such activities, designed to facilitate interaction, relationships and well-being, have clearly been enjoyed by residents."

Mel J rating: 4.58 out of 5

"Overall experience was excellent."

Catherine B rating: 5.00 out of 5

"My mother-in-law has been a resident here for approximately six months. Staff have gone above and beyond to settle her into her new environment. Staff are so kind and patient with her. She has vascular dementia and at times, she can be quite challenging but the staff are wonderful. Mum really enjoys all of the activities, especially the trips on the bus. They also keep us informed of any change in her condition."

Sharon Y rating: 5.00 out of 5

"My mother has dementia and was against going into a care home. I work with dementia sufferers every day but it's very different when it's close family. I was worried that she would not settle but there was no need. Mum has settled better than I could have ever imagined. The staff have been wonderful. I am so grateful for the care and kindness they have given Mum and the support they have given myself and my family. Thank you!"

Karen V rating: 5.00 out of 5

"My mum came in for emergency respite and the care and kindness shown to her and our family was five-star. Her room was beautiful and very clean. Carers and nurses were lovely and made Mum feel very special, can’t thank you enough."

Di C rating: 4.17 out of 5

"My grandmother's care at Bryn Ivor Lodge was exemplary. She was a resident for 2 years. The staff were lovely, very accommodating and always looked after her with love and care. Always looked after the family as well. Nothing was too much trouble for the grandkids and family members to the very end."

M M rating: 4.17 out of 5

"If I continued to be at home my wife and I would have been stressed and worried, whereas since we have been here none of that has happened. We are well looked after, warm, well-fed and comfortable. Looking after my wife would have been unbearably stressful. An exceptionally caring staff. Of course, this has taken away all the problems from my family."

D W rating: 5.00 out of 5

"I visited a friend who is a resident in your home, we meet quite regularly. She is always happy and very comfortable and is in good spirits. She always praises the staff and there is always something going on. The home is always spotless and the people are always cared for."

Ann P rating: 5.00 out of 5

"Staff were tremendous and would do all in their power to ensure one's stay was as comfortable as one could expect. Always very polite and eager to help as necessary. (I would give them a full 10 out of 10 if asked.)"

Edward K rating: 5.00 out of 5

"Only able to write about my experiences with my mother who has advanced dementia and needs nursing care. Staff are all amazing, although I often feel that whilst meeting staffing levels, this community needs more, especially as some residents would benefit from more attention and one-to-one interaction."

A W rating: 4.00 out of 5

"Dad always seems very happy and is very well cared for. The staff are always happy and attentive despite being very busy all the time. The residents are treated with dignity and respect. I would like to thank the manager and the team for their care and dedication. I also like that if we are up in the bistro, everyone knows Dad and will stop to say hello. I would be happy to recommend Barchester Bryn Ivor."

T L rating: 5.00 out of 5

"Thank you to all the staff at Tredegar Ward for all the thought, kindness, and attention you show residents every day. Such a lovely place with thoughtful care and a warm family atmosphere. Thank you for all you do!"

Catherine T rating: 5.00 out of 5

"My Dad is doing so well since living in Bryn Ivor. He is always happy and always looks well looked after. The staff are amazing and always have time for each resident. Even if busy they always stop and speak to each resident. I would like to thank the residential head of the unit and team for always making us visitors welcome. Lovely to see him so settled."

J B rating: 5.00 out of 5

"Overall very pleased with the care provided in the lovely surroundings and the family members us very happy. Staff are caring but are overstretched, some residents take longer in the mornings with breakfast and lunch virtually being combined. There should be more private areas for residents and families to meet away from residents' rooms and the bistro area."

H B rating: 4.08 out of 5

"Staff are always friendly, polite and happy to help with any queries. Activities and trips are varied and very well organised. Everywhere is always clean and tidy. The bistro is welcoming and always well-stocked. Food being served to residents always looks appetising."

Delyn C rating: 4.83 out of 5

"Dad is so happy and well cared for, and is treated with dignity and respect at all times. The staff could not be more helpful and engaging. Be happy to recommend Bryn Ivor to anyone who is considering residential care."

Jane B rating: 5.00 out of 5

"Very good care was given to my father, and the staff are always very attentive even though sometimes they appear short-staffed. The facilities are always clean, tidy and warm. Visitors are always made welcome and can help themselves to a beverage in the bistro. Regular contact is made with families, inviting them to various attractions at the home. Visitors are allowed to bring pets into the home."

Henry P rating: 4.75 out of 5

"At all times, whilst visiting my father, staff are very respectful to all residents. Care is individualised with activities tailored to the abilities to encourage improvement and maintenance of range of motion. Nursing care has been exceptional with health concerns identified and treated early. My thanks to the unit nurse and all nursing staff. The overall environment of Barchester Bryn Ivor Lodge Care Home is one of homely comfort. Care assistants set a wonderful example to new staff with their compassion and uplifting interaction with all residents. Well done Bryn Ivor!"

Diana E rating: 4.91 out of 5

"Four weeks in BI (Bryn Ivor) certainly served a purpose and generally benefitted the whole family. Excellent facilities and wonderful, caring staff gave us great comfort and reassurance during my mother's stay, following a fall."

Lesley H rating: 4.83 out of 5

"Mum moved into Bryn Ivor about six weeks ago, and we have been so impressed with the care given to her. The home is very comfortable, and the staff are so sympathetic and empathic. From a practical point of view, the food and surroundings are lovely."

Menna M rating: 4.92 out of 5

"I feel confident that Mum is in the best place. Staff are always welcoming and happy to help. Seager residents would benefit from more staff to interact with them as most are not mobile. However, they are always kind and respectful."

AnnaMaria F rating: 4.50 out of 5

"The service provided to my husband while having respite was of a high standard. The staff were caring, kind, helpful and showed empathy."

Marion D rating: 4.08 out of 5

"Our family cannot thank the whole team at Bryn Ivor Lodge enough for their care for Mum during her last days. Mum was a very independent lady who had hoped to spend her final weeks in her own home, but the care she received proved her decision to move into Bryn Ivor Lodge to be fully justified. Not only did she receive the nursing care she ultimately needed, but was treated with respect, care, dignity and kindness throughout. As a family, we felt totally supported and Mum received the care and attention she needed. We will always be grateful."

Jane S rating: 4.33 out of 5

"The staff without exception were absolutely amazing. So kind, caring and loving. We couldn't have asked for more for Mum. She was comfortable and happy in her last days."

Ann B rating: 4.91 out of 5

"I was fortunately admitted at very short notice following a month-long treatment in the hospital for a previous condition. My specific medical needs were identified and addressed fully. I was treated with dignity by all staff with whom I enjoyed professional and informed relationships. I was kept well informed of all aspects of my progress and needs, I have full confidence in the system. The flexibility of visiting times was particularly welcome. My experience was comfortable, relaxed and occasionally amusing."

B B rating: 4.64 out of 5

"The staff in Tredegar Unit cannot do enough to ensure my father receives good quality care. He is always treated with dignity and respect, warmth and consideration of his needs. As a family, we are kept well informed about changes or concerns that they have about my father."

C P rating: 5.00 out of 5

"Thank you for looking after Dad so well. It's a relief for us that he is being so well cared for. The staff are so friendly and helpful, they have taken care to find out what he likes and dislikes and to get to know us. He gets plenty to eat and lots of variety. Happy Christmas to everyone at Bryn Ivor."

S S rating: 4.58 out of 5

"Mum was a resident at Bryn Ivor Lodge for 2 years and during all that time we were impressed with the overall standard of the home. When visiting we could see how attentive the staff were. They understood mum's needs and we knew she was in a safe, warm and welcoming place. The facilities are excellent and of a very high standard. I would not hesitate to recommend it to others."

Jane S rating: 5.00 out of 5

"A very good place with great staff-brilliant! Staff are very caring and have helped my aunt settle in well. Facilities and activities are excellent. Would recommend completely. The manager shows great insight and always has time to talk to visitors and residents."

J T rating: 5.00 out of 5

"Our dear mum entered Bryn Ivor Lodge at an incredibly difficult time. Six months into lockdown due to the COVID pandemic and Mum's dementia was becoming extremely difficult to cope with. In desperate need for respite, we contacted the home and we were met immediately with warmth, understanding and efficiency. Within a few days of Mum arriving, they had managed to get a confirmed diagnosis of vascular dementia and that she really did need round-the-clock care. It was such a relief even though it meant that for the next six months we were unable to visit her. Mum spent the next 2 years being looked after by the excellent staff at the home until she passed away yesterday morning. Whenever we visited we never failed to be impressed with the standards of care and cleanliness. The gentle way they dealt with Mum was heartwarming. We could see from the way she interacted with all the staff that she felt 'at home' and was safe in their company. We cannot speak highly enough of the care Mum received and will be forever grateful that she spent her final years in such a wonderful place."

Jane S rating: 5.00 out of 5

"Bryn Ivor Lodge Care Home has provided a lovely home with great staff who care about the residents."

Cath T rating: 5.00 out of 5

"Very helpful and friendly staff. Well-kept buildings and gardens. Well-equipped private rooms. Everywhere is very clean. Good entertainment programme."

E H rating: 4.92 out of 5

"Wonderful, wonderful staff. They gave so much love and kindness to my dad, and I can’t thank them enough. A happy, positive environment where everyone is treated with the greatest respect. A truly first-class place."

Richard C rating: 5.00 out of 5

"My mum received the best possible care I could have wished for. I would recommend this care home without hesitation."

Howard K rating: 5.00 out of 5

"My mum spent three weeks in Bryn Ivor for respite care following a fall. My sister and I were delighted with the care and kindness that she received. Nothing was too much trouble for the staff, and my mum thrived and got her confidence back again. We will always be grateful."

K S rating: 4.67 out of 5

"My brother has been well looked after for over five years in nice surroundings and likeable staff."

Glyn W rating: 5 out of 5

"My mother lived in Bryn Ivor Lodge for a number of years. The standard of care, comfort and entertainment have been excellent, ensuring that she had many happy times in her later life. The procedures adopted by Barchester saw her safely through the pandemic, and she could not have wished for better care and compassion from all staff throughout her final days."

S M rating: 5 out of 5

"We are all very grateful for the kindness and the care everyone showed to my dad and the way that you welcomed and helped my mum all of the time that dad was with you Two members of staff, in particular, went more than the extra mile and we will be forever grateful to them."

Stephen H rating: 4.5 out of 5

"Mum moved to Bryn Ivor Lodge 8-months ago. I can not fault the care she has been given. The staff are excellent. Nothing is too much trouble. She is always immaculately dressed. She enjoys having her hair done in the on-site hair salon and loves to spend time in the beautiful garden. She is so happy and well cared for, I can not fault the home. Such a relief to find such an exceptional care home. It’s not cheap, but definitely worth every penny."

J G rating: 4.5 out of 5

"Day shift are always very helpful and do all they can even when I have had a bad day. Any problems that may have arisen were dealt with very quickly. They are very polite and eager to help."

E K rating: 5 out of 5

"My experience so far has been good. Obviously, some days with me are better than others, but in the main all good."

V P rating: 4.92 out of 5

"My dad has been in the nursing home since January 2020 the staff are kind, thoughtful and I get peace of mind my father is being cared for and is looked after. The home is of a high standard and all staff are professional."

Jill O rating: 4.75 out of 5

"I would just like to thank all the staff for their continued caring and support for my father, over the past year, and through to his passing in October. Excellent communication and support throughout his time at Bryn Ivor."

Howard K rating: 4.92 out of 5

"Mum has been a resident of Bryn Ivor Lodge since March of this year( 2021). She initially went in on respite and is now a permanent resident. From my very first phone call, all members of staff I have had contact with have been amazing. They always take time to listen and answer any questions I may have. They have plenty of patience and are always kind and caring with mum. The home is spotlessly clean and tidy and the bedrooms are a lovely size and well maintained. The staff on mums community are so lovely and always keep me updated on how mum has been and let me know if there is anything she needs. I was very nervous about putting mum in a home but am so pleased with the way she has settled and the level of care she receives. I definitely made the right choice with Bryn Ivor Lodge and would highly recommend it to anyone looking for somewhere for a relative."

Susan S rating: 4.58 out of 5

"I moved my mother here in July 2021, and she's a completely different person. The transformation in such a short space of time into a healthy, happy, engaged, stimulated human being is phenomenal. The staff are superb - caring, conscientious, incredibly accommodating and kind. There is a good range of activities, and my mother is included in all of them. After a terrible experience in another home, I'm delighted I've found a good home with good people who I can trust with my mother's care."

Francesca D rating: 5 out of 5

"The stay that my mum and auntie had recently was a blessing for both my wife and I as it was, we believe, a blessing for them both too. It meant that both we and they were able to treat the last fortnight as a holiday break. The change of scenery was almost certainly a fillip for them both and, as always, the standard of care was high. Thank you."

Richard H rating: 4.92 out of 5

"Mum came to Bryn Ivor Lodge Care Home from another care home when her care needs had increased, and since being in Bryn Ivor her wellbeing has improved hugely. All the staff are so caring it's amazing; you only have to mention mum's name and everyone knows her and can tell you all about her, which says a lot. The rooms are spacious, very well maintained and cleaned, and look out onto beautiful gardens. Something that mum really appreciates. During the difficult period of Covid in the last year, the team at Bryn Ivor have been as flexible and helpful as possible over visiting, whilst always sticking to government guidelines and rules. The resumption of bedroom visits has had a noticeable positive impact on mum's dementia, and the team have been really welcoming at each visit. This is a lovely home run in a caring way by lovely people."

Stephen M rating: 5 out of 5

"Myself and a friend are power of attorney for our mutual 93-year-old friend who was leaving hospital, but could not return to her home. We were looking for a suitable nursing home for her and came to an open day at Bryn Ivor Lodge Care Home, and on being shown around the facilities were satisfied that we had found the perfect place for her to stay. It is a modern, bright clean building with large well-appointed bedrooms. The staff are all very kind, helpful and informative. Our friend has settled in well and is clearly improving since coming to the home."

Gail G rating: 4.67 out of 5

"My mums care home recently closed giving me 6 weeks notice to find an alternative placement, mum had been there for 2 years 2 months. This was an extremely difficult time and I was so stressed about how she would cope with the transition, I needn’t have been... Mum has now been at Bryn Ivor for 4 weeks, the staff are getting to know her despite her lack of communication skills, she appears content, well looked after and they have engaged with me from day one to identify mums likes/dislikes & needs. The home is always clean, the staff very friendly, always activities going on around the home and the food always looks lovely. A big thank you from me for making the whole transition so smooth. I would highly recommend Bryn Ivor Lodge to anyone looking for care for their loved ones."

Suzanne B rating: 5 out of 5

"My mother is so well cared for she is very happy there and there is as much as she wants to do or not as the case may be. She was saying how much she enjoys everything how everyone is so helpful and kind and enjoys the entertainment the environment is so beautiful"

Janet J rating: 4.92 out of 5

"My dad has been in Bryn Ivor care home for about 4yrs. From day one the staff have looked after my dad's needs and he always looks lovely and clean, his clothes always match in colour and looks very smart. The resident's rooms are really lovely and spacious and clean good quality furniture, even with their own en-suite. The food is good quality the menus always sound excellent choice. Even though I haven't been able to see him much because of covid and lockdown he's still smiling and happy. I was worried he would deteriorate but he looks amazing, considering that he's now 82 and had Alzheimer's and dementia for quite a few years. The staff are always happy and caring and that shows in the resident's faces. Most days they have residents activity and some days they have singing, although my dad cannot read or talk anymore he still likes to join in the singing. I would definitely recommend Bryn Ivor and even book myself in there if needed. The staff cannot be praised enough."

Diane T rating: 5 out of 5

"I was very impressed by the standards at Bryn Ivor, the staff seemed very attentive and caring. My relative's room was always very clean when I visited and I was impressed with how spacious it was. It had an ensuite. Whenever I visited, the staff offered to make tea/coffee for me and I was allowed to help myself to hot drinks/food from the kitchen. The staff also took time to find out about my Dad's life prior to his admission to Bryn Ivor - his job, interests, etc and they made a 'themed box' for him to keep things like photos, cards from friends and mementoes, etc. The first time I walked in I saw a photo of my Dad on the wall - I felt that was nice to see as you could see how much staff valued residents' involvement and participation. Generously sized car park. The first time I visited - when Covid restrictions were in full force - staff were on hand to guide me to the appropriate entrance /exit and prepared Dad to meet me appropriately and punctually in the outside sheltered area."

Liz rating: 5 out of 5

"In the extremely difficult circumstances generated by the Covid-19 outbreak, the staff at Bryn Ivor Lodge treated my very dear friend with exceptional professionalism, patience, kindness and discretion. She achieved a better sense of security and wellbeing than had been possible for many months for which I remain very grateful."

Janice N rating: 4.58 out of 5

"Although my dad was only there a short while. All the staff were lovely and seemed to treat him with the respect he deserved. I was a bit reluctant to let him go into a home but felt really comfortable when we went to see the home and everyone was lovely. The few times we were able to see him (Covid) it was always clean and tidy. All members of staff were always helpful."

Julie M rating: 4.58 out of 5

"My mother had Alzheimer's and was at Bryn Ivor Lodge for the last 3 years. Initially hesitant in sending her to a care home but my opinions quickly eased during this time. All the staff treated her with great dignity, respect and care. This pleasantly surprised me. They paid great detail to her in particular with her appearance, her health and her needs. Most importantly regarded my mother as part of not only their community but also their family. In my opinion, they are simply the 'best' in what they do and they have proved this time and time again whilst she was in their care. I will forever be grateful to them, especially the carers and nurses who cared for my mother. So to the entire staff at Bryn Ivor Lodge, thank you for being there for me, my family and most importantly for my mother."

A T rating: 4.92 out of 5

"I would like to thank the staff for their compassion and professionalism. The home was willing to accept Mum when she was in the later stages of dementia when other homes would not. The staff quickly integrated Mum into the home and significantly reduced her anxiety. When it came to the end. I was able to visit the home and found Mum to be in a caring, respectful environment."

Nick L rating: 5 out of 5

"Bryn Ivor, its exceptional staff and modern, purpose-built facilities are quite simply The Best! They looked after my Mum for 30 months (July 2018 - November 2020) and throughout that period, their level of care was extraordinarily high, the compassion and love they showed my mother was superb and their flexibility (while simultaneously adhering to Covid rules) was brilliant. From Reception, where the staff always greeted us with a friendly smile and an efficient service, through to the dedicated, hard-working carers and from the Activities Coordinators (where one member of staff, in particular, is a pocket-dynamo and the heart-beat of Bryn Ivor) together with her colleague, they could simply not be bettered. On the nursing side, 3 members of staff, in particular, were absolutely amazing and this superb team was expertly led by the manager In short. Bryn Ivor's excellent team are second to none and if you or a relative are fortunate enough to be a resident here, then you'll have won first prize in the Care Home lottery."

Nigel W rating: 4.92 out of 5

"The standard of care is exceptional. Bryn Ivor Lodge is set in beautiful grounds and all the facilities are of a very high standard. What sets it apart from other homes is the staff, who are exceptional and provide a very high standard of care and are truly dedicated to the wellbeing of residents."

David E rating: 4.67 out of 5

"A really pleasant well managed and well-maintained environment. The food is excellent and can be tailored to individual needs. Most importantly the care given by all staff cannot be faulted. Residents are treated as individuals and looked after as such. Staff members from all departments work as a team. Low turnover of staff also ensures continuity of care for the residents. I am completely happy with the care my mother receives at Bryn Ivor Lodge."

Nicole B rating: 5 out of 5

"Very impressed with the standard of care during the coronavirus pandemic so far. The staff have managed to suppress the spread of the virus by taking careful precautions. My mother has been so happy and appreciative of all the care and attention given to her."

Margaret H rating: 4.33 out of 5

"Very good communication verbally and by telephone, email and Zoom meetings. Proactive and responsive to the users' and families' needs. Very caring and takes into account users' individual needs. Really on the ball for any changes in circumstances."

Howard K rating: 4.75 out of 5

"My father entered Bryn Ivor on the day of lockdown (23rd March). We then were unable to visit according to regulations, the staff then kept us informed of his welfare, but more importantly, cared for Dad to the highest level. Being a terminally ill resident, he could have chosen, as the illness took hold, to take residence in a hospice. The team were so fantastic that Dad chose to stay with his caring guardians until the end. This is a true testament to how good the Bryn Ivor team are. Nothing was to much trouble despite the current conditions. They have true strength as a team in difficult times. Many thanks for all that you did for Dad! You will always be angels in our eyes!"

Alex R rating: 4.58 out of 5

"I came to Bryn Ivor Lodge on 29th June 2020 with severely inflamed and infected ulcerated lower legs and feet. I was in great pain. With the amazing care and expertise of my fantastic nurse I very quickly began to slowly heal and pain lessening, she is exceptional and very thorough in her care of me, patient, gentle and wants the best possible outcome for me. I am no in my sixth week in her care and making very good progress. Every member of staff is kind and caring, making sure I'm comfortable at all times."

W R rating: 5 out of 5

"My mother moved into residential care in Bryn Ivor Lodge last year. Her room, the dining room and lounge are all large, well-appointed and clean. The food is good with a choice of menu and is homemade. The grounds are lovely, enabling residents to take some exercise and sit out in the better weather. The care she received there has been excellent. In particular, I must commend the activities staff who arrange a varied programme, and who genuinely care for the residents. My mother moved recently to nursing care, and due to Covid-19 I have been unable to visit, but the staff I have spoken to seem to be providing the same good level of care. The nurses and senior carer are very caring, keeping me updated on mum's condition. Overall, I am very happy with Bryn Ivor Lodge and would not hesitate to recommend it."

Christine B rating: 4.92 out of 5

"Excellent in all areas."

K C rating: 5 out of 5

"Residents' building satisfactory. Access to most mod cons. The staff are very friendly and helpful. Menus improving. The food is good. Relaxed atmosphere and enjoyable (physiotherapy/exercises). Staff anxious to please and do help whenever necessary. Senior staff available at all times for advice, information, etc. Leisure time well organised. Very friendly."

M W rating: 4.58 out of 5

"We had to relocate my relative from Kent to Newport so we could be closer to her. This transfer took place on the day lockdown started which means we have been unable to visit her. Having said that, I was so confident about the team at Bryn Ivor and the care they give that I was not worried in the least. Since then, I have been kept up to date with her progress in the Dementia unit through telephone calls. She has settled in really well. Whenever you ring the staff are a delight and it is never too much trouble to give an update and answer questions. All of this when they are under such pressure too, I cannot imagine how it must be for the staff during these times. We cannot wait to go and visit our relative but we as a family know she is in the best possible place. Thank you Bryn Ivor!"

Milica K rating: 5 out of 5

"The lady I support has been at Bryn Ivor Lodge for nearly four years and in that time the care and dignity given to her has never waivered. During these tough times I have been kept up to date with some video calls etc which have been invaluable. The staff are always so courteous and helpful that I feel like family. I would definitely recommend this Home to anyone searching."

Susan J rating: 4.92 out of 5

"During the Covid-19 Bryn Ivor Lodge has kept me informed, by email, every week. The staff are always friendly and helpful. In the section my uncle is in they have been very good to allow me to video call him, at least once a week. As he has poor hearing the staff have been very good to repeat my conversation to him. He is well looked after and has been living there for several years."

Angela M rating: 4.83 out of 5

"My mum was admitted to this wonderful nursing home in September 2017 from Hospital (after 14 weeks). I visited many other homes before we chose Bryn Ivor Lodge. For the first 10-months, Mum was in a residential nursing unit. Now and since June 2018, Mum required to transfer into the Dementia Unit. Here the wonderful staff have made her feel at home. There are activities, sing songs, visiting entertainment every week if the residents want to attend. My mum likes the choir and weekly singer. Mum also like watching TV in her room, we brought her own furniture and ornaments, photos, bedding etc, so her ensuite sitting/bedroom is full of her memories and she always seems happy and calm/safe in her space. Sometimes she eats in the dining room, and sometimes she prefers to eat in her room, especially if she is watching her programmes. The staff are simply wonderful, caring and always so kind; they are like family. I feel so welcome, and I know my mum is cared for with real affection."

Roberta D rating: 4.83 out of 5

"Excellent care home. Very happy with the overall standard of care. With some exceptionally caring staff members, residents treated with dignity and respect. A lovely activity team who do their best to ensure the residents have plenty of social interaction."

Jayne B rating: 4.75 out of 5

"My mother moved into the dementia wing in 2019. After eight months, her circumstances changed dramatically, she moved/transferred to the nursing dementia wing in January 2020. The care throughout her stay has been outstanding and exceptional. I've recommended the home to numerous people. The carers, housekeeping and nursing staff who have cared for my mother, have always and still do treat her with dignity and such gentleness. The family are pleased with every single aspect of this home. Thank you to everyone."

Patricia C rating: 5 out of 5

"Overall, very happy."

Maureen K rating: 3.58 out of 5

"Very happy and been fine. (3rd stay and would like to return). Staff very helpful and efficient. Food was very good. Enjoyed the garden and the views from the sitting room."

Sheila B rating: 4.5 out of 5

"My father took up residence at Bryn Ivor Lodge in May last year as he was struggling to continue to live independently due to his dementia. The care at Bryn Ivor has been first class, this includes all aspects of the home, from the social aspect to surroundings, to the accommodation and food. Special thanks to all the nurses and carers who work so hard to make my dad comfortable and happy."

S J rating: 4.67 out of 5

"I think the home is wonderful and seems like a first class hotel. The staff are most helpful and always very pleasant with the residents, and the good is good and they will always help and try to accommodate their likes and dislikes."

S D rating: 4.33 out of 5

"I am extremely pleased with the level of care my mother is receiving, I've waited a month before submitting my review. This gave me time to visit my mother on different days of the week and different times. The rooms are spacious, lots of activities and I love the fact there are lots of small lounges, giving family or friends visiting a resident a private space if needed. Staff are knowledgeable and treat my mother with dignity. Prior to mum moving in, management and I got together and ensured it was suitable."

Patricia rating: 4.92 out of 5

"Having been a temporary resident, I am delighted to have this opportunity to express my views. Suffice to say, should the need arise, I would return to Barchester Brys Ivor Lodge Care Home. In particular, the selection and performance of each and every member of staff is exceptional."

Dorothy H rating: 4.92 out of 5

"A very clean and comfortable residence. Well maintained. Good outlook - garden, trees and garden meals. High standard of maintenance throughout. Staffing problems occasionally, staff sometimes rushed but always courteous and considerate. Kind and friendly. Capable nursing staff. A very warm and caring atmosphere at all times. Festive time well organised."

M W rating: 4.67 out of 5

"Made some lovely friends from staff and other residents. Enjoyed singing in the choir."

Evelyn (Joan) B rating: 4.75 out of 5

"Beautiful place. Lovely carers and food."

Sally H rating: 5 out of 5

"We found the whole experience extremely positive and easy. Staff made us very welcome and the care my mother received was 1st class. The exercise and other activities were a huge part of her enjoying the stay. Food was 1st class, good choice and always served with a smile. We found the care and compassion excellent. I had no worries about leaving her in their capable hands."

Debbie R rating: 5 out of 5

"We used Bryn Ivir Lodge on recommendation. Very happy with all aspects of care my father-in-law received. Thank you so much, everyone."

Emma C rating: 5 out of 5

"The environment is 1st class, it is well appointed, clean, modern and very well managed. All the staff are welcoming and approachable and very understanding of the challenges and requirements of looking after their client's many needs i.e., medical and social, they also do group activities, exercise, singing, playing games. We feel very comforted in the choice we made placing our Mother in their care."

Janet J rating: 5 out of 5

"Staff seem warm and friendly. Thank you for looking after Dad so well despite difficulties. Please keep me posted on his health."

Chris John M rating: 3.75 out of 5

"Very friendly welcome by staff who took full details of, and were genuinely interested in my mother. Manager of the residential section was very patient with and caring for my mother. Quality of food was excellent. Nice to have the opportunity of going to bistro when we visited to see mum. Overall, very pleased with the care, and the home operates to a very high standard."

J S rating: 4.5 out of 5

"Settled in really well. Very happy. Feels safe and secure. Could do with a phone in the room."

Susan H rating: 4.58 out of 5

"Since my mother has been in Bryn Ivor Lodge she has been very well looked after by the staff in lovely surroundings."

A J rating: 5 out of 5

"My stay is first class. The staff are lovely the food is first class."

Paul T rating: 5 out of 5

"Happy to have my husband in the care of Bryn Ivor. Staff very caring and he is happy to be there while I am away."

Ann rating: 5 out of 5

"This is an excellent home with first class facilities and staff. Just over 2 years old, the residents' rooms are spacious with en-suite showers and toilets. The public rooms are comfortable and well laid out, with smaller side rooms for more intimate meetings or quiet contemplation. Dining rooms are bright with good quality cutlery and crockery; menus are available for all meals. There is always a reasonable choice of dishes and the food appears appetising. The staff are overwhelmingly friendly and many have considerable experience of dealing with elderly residents, with all their foibles. They are generally available in sufficient numbers and include some with specific responsibility for organising activities. These include film shows - in the in-house cinema - trips out to local amenities, and concerts by visiting musicians and choirs."

Stuart M rating: 5 out of 5

"This is one of the better care homes in the area. Some communication problems when staff leave and new staff take over but generally all staff are pleasant and caring."

C J rating: 3.42 out of 5

"I am very pleased with the care my mother receives - although, at weekends/Bank Holidays, it is noted by visitors that there appears to be less staff around, no real activities going on, and no-one at the reception desk to welcome and direct visitors. Would it be possible to have some form of cover during these times, please? The care/nursing/activities staff are excellent, very patient in their approach and showing compassion and care at all times, although some seem extremely stretched in their duties!"

Anne H rating: 4.5 out of 5

"My father has been much happier and has felt much safer since he has been in Bryn Ivor Lodge. The various activities seem to give him mental and physical stimulation which he was not getting with the domiciliary care he had previously. He likes the staff and is content with the way they are looking after him."

Cheryl S rating: 4.92 out of 5

"My stepdad was welcomed to Bryn Ivor Lodge on Monday 16th October. My sister and I were welcomed on the Wednesday by the Manager and a number of her team. We were shown around the fabulous facilities. My stepdad was sleeping in his beautiful room, with a stunning view of magnificent trees. We were offered a hot drink and homemade cookie in the purpose-built visitor area. My stepdad had taken up residence as he was in need of nursing care and Bryn Ivor looked perfect. Unfortunately, he was far down the road with dementia and after only six weeks, peacefully passed away. The moments after his passing were handled with exemplary care and professionalism. I was informed immediately and invited to attend the home. On my arrival, I was given the comfort and reassurance that I needed. Thank you very much to the nurse on duty who handled the call to me and the initial meeting with dignity, together with all concerned who made a sad situation very respectful. Kindest regards."

Graham A rating: 5 out of 5

"The first impression on entering the home was it looked like a top class hotel and this is true of the furniture and fittings. The corridor to my friend's room is wide and has lots of 'knick knacks' of years ago - a nice touch I think. Her room is large and light and airy and has everything in it she needs. There is the added bonus of a 'bistro' where we each take her and make coffee and sit with her which makes our visit much more enjoyable. The carers are all extremely nice and seem to genuinely care for the residents."

J R rating: 4.75 out of 5

"Mum was transferred to Barchester Bryn Ivor Lodge Care Home after several months in the hospital following another fall. Everyone was very welcoming and keen to get Mum to settle. Mum's room was clean and airy and the staff try hard to engage everyone with daily activities. The food is very varied and there should be something to please everybody. Mum was also pleased that there is a hairdresser available twice a week."

Katherine J rating: 4 out of 5

"I was admitted from Cardiff University of Wales Hospital in need of nursing care having had falls at night. I have had a small stroke affecting balance and eyesight. I am now registered partially sighted. I have had excellent care, both emotional and nursing care."

Beryl P rating: 4.13 out of 5

"I am very aware of the excellent care I receive in spite of the shortage of staff. If this could be improved, it would be a great relief to me and especially to the very hard working staff. The choice of food is very good."

Audrey M rating: 4.33 out of 5

"Good as possibly can be - not like my own home. Food is not as good at tea time but better at lunch time. Staff are good to me. Would like to go out in the garden if possible. The room is nice and a good view. Physiotherapist required to help me move."

Granville L rating: 3.75 out of 5

"Good room and facilities. Happy with food. Staff treat you well. I enjoy going out in the garden. Require a higher chair in room and lounges."

T W rating: 3.5 out of 5

"Kindness and care by the nurses is wonderful. Food is very good - but too much and too fancy. I would like to go out in the garden more."

V E rating: 4.25 out of 5

"Good care and staff caring and patient. Various and many activities. I enjoy the gardens."

Gill S rating: 3.92 out of 5

"The best meal is breakfast - perfect poached eggs. A variable menu from which you choose the day before. Three-course meals twice daily at 12.30pm and 5pm (too early). Soup always on the menu with a fruit platter alternative. Staff are very pleasant but a bit thin on the ground sometimes. They are expected to serve meals in the rooms. Medication locked in rooms until needed. Lights are left on despite bright sunlight but can be switched off if enough protest is made. All rooms are en-suite. This is an essential feature. Security poor at main entrance especially at weekends."

Peggy rating: 3.83 out of 5

"Overall the experience at the home was good. The staff welcoming and the environment is of a high standard. Although I did not taste the food the menu looked fantastic."

J J rating: 4.08 out of 5

"The environment is lovely, my mother in law has struggles to settle, but that does not reflect on the care home. Any setting would have the same issues."

Anne P rating: 4.17 out of 5

"I am very happy in this care home. The carers are very kind and do all they can to ensure I stay happy! The food is mostly good, we also have plenty of room to move around here and when the weather is good we are taken outside to either walk or in a wheelchair. We have excellent entertainment quite often. We are also allowed to move around the home and have a very large bistro where we can help ourselves to refreshments and also entertain our families and friends."

Audrey M rating: 5 out of 5

"I spent a week in respite care following an operation and found it was very beneficial. The staff were lovely, they were so kind and attentive - you really felt you were their priority. My room was large comfortable and with a beautiful outlook. The food was good with an interesting and varied menu but if nothing suited they would readily provide something else. The home had only been open about a month and was still having some teething troubles; soon after I arrived and settled in, the lavatory cistern was found to be leaking, so I has to be moved to another room. The lighting in the bed room was so poor especially the bed side one, I had one brought from home."

Brenda P rating: 4 out of 5

"On the whole I am very satisfied that my partner is being well cared for, the only concern I have is that he is not always supervised when dressing and has ended up wearing his pyjamas under his clothes. On one occasion he was walking around in his boxer shorts. I just feel he could do with a bit more supervision."

Anne M rating: 4.17 out of 5

"Extremely professional, all staff are extremely helpful and friendly. Excellent food, rooms and facilities, very clean, pleasant environment. Excellent books, games etc around the living room to help stimulate dementia patients. Shame its so expensive as we will have to move my father due to self funding coming to an end."

Susan B rating: 5 out of 5

"My father was one of the first residents in this home, admitted in the week it was opened. He is 89 years of age suffering from dementia. Prior to his admission he was in hospital for over 3 months, where his general health, dementia and demeanor were all suffering as he was becoming institutionalised. Since being admitted to Bryn Ivor all aspects of his life have improved and whilst I accept that his dementia cannot be reversed he is very happy and almost back to the Father of 10/15 years ago, long before the onset of his illness. He now has a new family, consisting of the staff who happily care for his every need and the other residents. My Husband, myself and all members of our family, young and old are always made very welcome by the staff and we now view a visit to see Dad as we did when seeing him at home. Sadly my Mother who was also due to go to Bryn Ivor Lodge became to ill too be admitted with Dad and passed away last month. I truly believe that had she been able to go to Bryn Ivor she would still be with us today and I suspect for a few months more."

Michele B rating: 5 out of 5

"I was greeted by a very pleasant lady who showed me to my friend. The building is brand new and all facilities are excellent. The decor and furnishings are lovely. There are nice gardens and views over the Bristol Channel. My friends room with en-suite was excellent and she seemed very happy with it. All the staff were very nice."

Angela G rating: 4.75 out of 5

"I was warned about coming into a care home, but once I saw it, I was amazed. It is a very nice home. All of the staff are wonderful. They have even taken me out for the first time in 9 years. I also have been to The Winter Wonderland skating in my wheelchair. The general and medical care has been excellent. Even the visiting GP is lovely."

Lewis G rating: 5 out of 5

Useful Guides and Information

Care and Facilities

Care & Facilities

Our facilities are designed to the highest standards and the care we provide is delivered by passionate and highly-trained professionals.

Find out more about our care and facilities

Activities & Events

Our activities programme is planned with individual tastes in mind, and residents always have the opportunity to try new and exciting things.

Find out more about our activities
Food and nutrition

Food & Nutrition

We offer a constantly evolving menu that caters to the tastes and dietary requirements of those we support.

Find out more about our food & nutrition

Your next steps to finding care

Our team are here to help you when you are ready to talk about the care and support you need. Please call our team to arrange a visit and come and take a look around our home.

Call our team

Call our team for more information about our care home and to arrange a visit. Phone lines are open Monday to Friday from 9am – 6pm and on Saturday from 9am-5pm.

Send a message

We'll be happy to answer your questions about the next steps for moving into our care home. Send us a message online

Download a brochure

Download our brochure to find out more about life in our care home

Our fees and contract

We want to be as transparent as possible about how we charge for the different services we provide as well as what's included in our contract.

Care Home and Company Awards

Frequently Asked Questions

  • What types of care does Bryn Ivor Lodge Care Home offer?

    Bryn Ivor Lodge Care Home offers Nursing care, Residential care, Dementia care, Respite / Short stay.