What our families say: Balclutha Court Care Home
"My wife has been cared for for nearly two years in Barchester Balclutha Court following a stroke. She has been very well looked after during this time by very caring staff who are also only too happy to assist the resident and family members in any way. It is very important to the relative if they can leave their loved one in the hands of kind, caring staff in the knowledge that they will be well looked after twenty-four hours a day. You can tell that the staff have a good connection with your relative with the big smile my wife gives to the carers when they visit the room. And the big smile the carers give to my wife. The staff nurses are also always prompt in informing the relative of any medical issues and further actions taken."
David Wcarehome.co.uk rating: 4.33 out of 5
"This last year has been difficult for us all. All of the staff at Balclutha have been amazing in trying to get us back together as quickly and safely as possible. I know papa loves all the staff and has been cared for so well in the time that I have not been able to be with him. Everyone that works in the home across the board goes above and beyond to make sure that all the residents get 10/10 care and support. I can never thank you guys enough for everything that you have done through this last year to try and make it easier, from video calls to installing a window room so we can be one step closer to our family. Everything you all do is from the heart and I can’t put into words how grateful I am."
Catriona Bcarehome.co.uk rating: 5 out of 5
"My mother-in-law is very well cared for and has become extremely fond of all the staff who look after her. Whenever I visit, she is clean, tidy and looks well cared for. Since admission to Barchester Balclutha Court, she has gained the weight she had previously lost. She takes part in many of the activities and always looks very engaged and happy in the photos I see of her enjoying these activities. We are completely happy/satisfied with the care and attention my mother-in-law receives, and I would have no hesitation in recommending Balclutha care home to anyone."
Susie Kcarehome.co.uk rating: 5 out of 5
"My mum has been in the Barchester Balclutha Court Care Home since September 2020. She seems to have settled pretty well and is getting well looked after. It's been really hard with her going in during Covid, as we can't get to see her as much as we would like."
Scott Mcarehome.co.uk rating: 4.33 out of 5
"During the pandemic, the management and staff have been amazing. They have gone the extra mile, I have been kept up to date with all my wife needs and wants. They couldn't do any more for my wife and us as a family. The staff at Balclutha have become a part of my wife's family too. Knowing my wife is being very well cared for makes this pandemic a lot easier to cope with. Thank you all."
T Hcarehome.co.uk rating: 5 out of 5
"The staff at Balclutha always provide an excellent service for their residents and families. This has been particularly true during the covid pandemic as their level of commitment and care during this time has been exemplary. They have looked after my mum so well in such stressful times and have continued to work as an effective team. All staff have my mum’s welfare as a priority and we cannot thank them highly enough for all they do for her each and every day. Thank you!"
Nicola Bcarehome.co.uk rating: 5 out of 5
"Due to my mother need for 24-hour care, I took the hard decision to request her admittance to social care. In regards to selecting a care home, there was only (1) Balclutha Court. The staff are fantastic and had cared for my mother-in-law for five years prior to her passing. Their levels of compassion, kindness, attention to detail, fun and love are a credit to this company."
John Fcarehome.co.uk rating: 4.5 out of 5
"Where do I start, it finally came time for my dad, my hero, to be looked after professionally and so the search began to find that one place that safe haven for my dad, I searched and searched and kept coming back to Balclutha Court and I'm glad I did, the day I had to leave my dad in their care I was left broken, as my hero was no longer with me every day. But I had to do it due to him having Alzheimer's and by this point really bad. I never thought I would get over it, fast forward a few weeks and it's as if he's always been a resident there he's settled in great he wants for nothing they're there for him 24 hrs a day, he's safe and really well looked after. I should never ever have doubted their capabilities. Nothing is an inconvenience to them they went above and beyond for my wee dad and me, as a result, we are both sleeping at night my dad is safe and I am healing slowly. They not only care for the residents they help the families too. I would highly recommend this Care Home."
Jacqui Mcarehome.co.uk rating: 5 out of 5
"Visiting has returned to Balclutha Court and I was lucky enough to book a visit to see my Dad today. The manager and her team have excelled in creating a wonderful visiting "pod" where residents can see and speak to their relatives in warmth and comfort. An intercom system allows the conversation to flow easily and a large screen means residents can get much closer to their relatives, with the knowledge that they are both safe and that all Covid restrictions are being adhered to. Booking online is a quick and easy process and I am already looking forward to my visit next week. Having just returned from my visit, I wanted to thank the manager and all her staff for supplying such a safe and comfortable visiting space. The Balclutha team always does a wonderful job, but over the last extremely difficult year, they have excelled beyond expectations. We feel so lucky that Dad is one of the "Balclutha boys" and we are indebted to the staff for their skill, kindness and support. Thank you all so much."
Sheena Mcarehome.co.uk rating: 5 out of 5
"I am from Ireland so don't visit as often as I should. Unfortunately had to visit home due to my aunt passing. I was very regularly in contact with my aunt and the staff and always found the staff to be most helpful and very courteous and nothing was a problem. The home is very nice and comfortable. Plenty of staff. Spoke to many of the residents who seemed to be very happy and content. I would have no hesitation in recommending this home. My aunt never had a bad word to say about Balclutha Court only good."
Geraldine Bcarehome.co.uk rating: 5 out of 5
"As Power of Attorney for my aunt, the time came when she needed further care. After recommendations from friends, I decided on Balclutha Court. I am delighted with the decision I have made. Although my aunt has dementia and had become withdrawn, within a short time in the care home I could see the difference in her. She is encouraged to join in with all the activities, the staff on duty spend time talking to her and she has become more animated. Apart from her illness, she is nearly back to the aunt I knew and I know that this is due to the care and attention given to her in Balclutha Court. On a personal level, I have never had to deal with care homes in the past, but the staff have been extremely helpful and patient with me, answering all my questions and giving me assistance with the paperwork. I would never hesitate to recommend Balclutha Court to anyone looking for a care home for their elderly relatives."
S Acarehome.co.uk rating: 5 out of 5
"Mum was admitted to Balclutha on Christmas Eve 2019 following a pre-visit by myself and my sister. We were very impressed by the Deputy Manager who showed us around and by the welcoming atmosphere in the home. Mum has settled in after just a few weeks. She is well, has all her needs met by a friendly and caring team. Although only a few weeks have passed, we are more than happy."
G Rcarehome.co.uk rating: 4.75 out of 5
"The overall standard at Balclutha Court Care Home is first class. The love and support we have received is exemplary. We have been treated with respect and dignity by management and staff alike, who are always kind, helpful, polite and caring. The rooms are warm, welcoming, comfortable and spotlessly clean. The facilities are excellent, there are a variety of activities available and there is a wide choice of food, which is always tasty, hot and plentiful. My father is very happy in Balclutha and we, as a family, are indebted to the management and staff who keep him safe and well. Thank you."
S M carehome.co.uk rating: 5 out of 5
"I have been doing respite in Balclutha Court for the past five years or so. I find the staff very welcoming, can't do enough for you, also enjoyed the food and also like when we go on day trips. The care and support they give you is second to none. The home is very clean as well. Wouldn't go anywhere else."
Robert Mcarehome.co.uk rating: 4.67 out of 5
"The staff love and care for my mother she is safe and well. I am delighted my mother is cared for here."
B Fcarehome.co.uk rating: 5 out of 5
"I just want to say a big well done to the manager and all her staff for the fantastic Hawaiian themed day on Friday 28th June that was organised for all the residents and their family and friends. It was great to see young and old all having a great time together. The continuous ongoing activities must have taken a lot of planning and seemed to be enjoyed by everyone. The bbq was a big hit and the food was delicious. Well done to all the catering team. There was something for everyone and plenty of it. It was also great to see staff who weren't on duty take time out on their precious days off to come in and join in the fun too. And of course, organising Mr Sunshine to be there too was great! Keep up the good work Team Balclutha!"
Joyce Mcarehome.co.uk rating: 5 out of 5
"The staff care for my mother as they would their own family. Their exceptional patience and kindness give me and my family peace of mind. We know my mother is safe and given excellent care."
P Scarehome.co.uk rating: 5 out of 5
"The first thing noticeable when entering Balclutha Court on a visit to my cousin was the warm and friendly relaxing atmosphere. The staff went out of their way to be helpful and it was clear that my cousin has settled in well and was getting the best of care and attention. It was reassuring to know that he was content at Balclutha Court and I would have no hesitation in recommending this care home to anyone who may have loved ones who need excellent care. They will get that from the caring and hard-working staff at Balclutha Court."
Elizabeth Jcarehome.co.uk rating: 5 out of 5
"I would just like to say a huge thank you to the manager and her team for the help and support they gave to me when my friend passed away. I was totally blown away when she offered to lay on a funeral tea for my friend. She was 91 years old when she died, she had no relatives and most of her friends had already passed away or were too infirm or too far away to attend the funeral. As such, there was only a small number of us at the service including some of the staff who kindly took the time to attend. We came to back to Balclutha Court and the spread that had been put on was outstanding. Not only was there a huge variety of food but the standard was exceptional and we all very much appreciated all the effort that had gone into producing this. Alison went above and beyond the call of duty and made a difficult day so much easier. It was lovely to be able to share memories of my friend with the staff. Thanks to everyone for looking after her, I really appreciate all you have done."
Linda Ncarehome.co.uk rating: 4 out of 5
"My dad was here for six weeks and he had the best care. Very happy with the service."
Marie Mcarehome.co.uk rating: 5 out of 5
"I have been treated very well, enjoyed the company and the food. I would come back and stay as required."
Anne Ccarehome.co.uk rating: 4.58 out of 5
"The helpful staff were extremely welcoming and made the transition into the care home a stress-free experience."
T Hcarehome.co.uk rating: 5 out of 5
"Balclutha is a very caring place. The staff are wonderful and always treat my frail mother with love and respect."
Linda Mcarehome.co.uk rating: 4.5 out of 5
"The level of medical care provided is exemplary and mum settled in immediately. All of the staff are friendly and accommodating. Organisationally Balclutha is very well run with clear communication, and a positive ethos abounds. I have absolutely no concerns and would have no hesitation in recommending Balclutha Court to others."
Gayle Dcarehome.co.uk rating: 4.58 out of 5
"My mum has been living at Balclutha Court since August 2018. She suffers from Alzheimer's and was living with my wife and family since my brother died of cancer in November 2017. It was a difficult time in our lives but thankfully her social worker managed to obtain funding for her to stay at Balclutha Court."
J Ncarehome.co.uk rating: 4.17 out of 5
"The management and staff at Balclutha Court Care Home have made my mum feel so welcome and, although she was initially very anxious, have helped her to settle in quickly as a resident. The team are extremely hard working, friendly and go out of their way to build relationships with her. She is very well cared for, her needs and opinions are taken into account and she is always treated with dignity and respect. When visiting we are also made to feel very welcome and included and are highly impressed by the calm and professional atmosphere in the home. The rooms are very comfortable and kept to a high standard of cleanliness, as are all communal and lounge areas. My mum enjoys participating in the wide range of activities on offer within the home and thoroughly enjoys the outdoor trips and lunch outings. The catering is excellent, she enjoys the food on offer and the staff are very encouraging when helping her to choose from the daily menu. Overall, we feel that the home is excellent."
Nicola Bcarehome.co.uk rating: 5 out of 5
"My Grandma has been in Balclutha for 2 years now, she initially came in for emergency care on Christmas Eve 2017. I was amazed at the attention and care my Grandma got from the moment she arrived. We as a family couldn't ask for a better place for my Grandma to be. The staff are just like an extended family. The care is second to none, rooms are clean and beautiful."
Katie Hcarehome.co.uk rating: 5 out of 5
"Nice to leave mum and know she is being well cared for."
Ann Hcarehome.co.uk rating: 4.83 out of 5
"I would highly recommend Balclutha. It's a lovely place and everyone is so friendly and nice, always lots to do and lovely gardens to sit out in. Loads of parties and lots going on."
K Mcarehome.co.uk rating: 5 out of 5
"I enjoy staying at Balclutha. I am very happy. I love my room and the staff are very nice with me."
R Gcarehome.co.uk rating: 4.5 out of 5
"My friend has been at Balclutha Court for nearly three years. During that time my friend has been well cared for and is well settled into a good routine. The staff have a very good knowledge of my friend and understand the best way to work with her. The nursing staff are very good and the support staff are also very good. The receptionist is always very welcoming and a good front of house staff member. The manager and her staff are also very helpful. They are always very pleasant and take the time to chat and update me on how my friend is and I feel we have a good relationship. I can discuss any worries I have about my friend and they will work with me to resolve any issues. Although my friend does not participate in any of the activities, I regularly see what is available for the residents - not only activities in the home but trips out for meals or visits to attractions. I have no hesitation in recommending Balclutha Court - the staff make the place what it is."
Linda Ncarehome.co.uk rating: 4.42 out of 5
"My experience in this home, to date, has been pleasant and heartwarming. The staff are really friendly and now feel like part of my family. Truly a home from home. I enjoy taking part in the various activities and find them both stimulating and amusing."
Sandra Tcarehome.co.uk rating: 5 out of 5
"I love living in Balclutha Court because the staff are very helpful and caring, also the admin staff are really good and so helpful as well. We have lots of fun with the activities."
M Qcarehome.co.uk rating: 4.83 out of 5
"My mum recently passed away in Balclutha CT. I have nothing but praise for the staff who looked after her during a very difficult time. From the helpful office staff to the attentive nursing and care staff, not to mention the behind the scenes catering and household. They made a very difficult time bearable and I would like to think pleasurable for my mum. Special mention to activities and all the arts and crafts and days out that they organised. Quite a home from home, everyone welcome including the dog!"
Ian Lcarehome.co.uk rating: 5 out of 5
"My sister has been a resident at Balclutha Court for 7+ years. As her next of kin, I cannot praise management and staff enough for the care and assistance she receives within the home. Which gives me peace of mind knowing she is in a safe and friendly environment."
Robert Mcarehome.co.uk rating: 4.17 out of 5
"I have found Balclutha to be a most comfortable, safe and friendly environment for my aunt. She is being very well cared for by every member of staff and has mentioned to me how everyone is so nice and helpful to her. I am kept informed at all times about my aunt's care and if I have any concerns I just have to ask. All the staff are friendly, approachable and caring."
Liz Lcarehome.co.uk rating: 5 out of 5
"The best thing about Balclutha is the staff. They are all very caring people who have time for the residents. They always have a smile and a helping hand when needed. I don't worry about my mum when I'm not there as the staff are like family to her. Her face lights up with a smile when they pop into her room to check on her. I couldn't ask for better care for my mum."
Mary Bcarehome.co.uk rating: 4.17 out of 5
"Balclutha Court is a warm, friendly care home. They take time to get to know their residents and their families. The home as a whole is spotlessly clean and there is always cleaning and maintenance staff somewhere in the background doing jobs that require attention. The staff are all friendly, caring and very patient, kind and courteous with not only Mum but all residents. It speaks for itself that the majority of staff have been employed long term. I cannot fault any aspect of Mums care. As I say every time I go to visit Mum she is happy, clean, clean clothes and well fed. The residents are also kept well motivated and entertained by the numerous activities and outings the staff organise. The staff keep us up to date continuously with any changes in Mums health and well-being or treatments being administered. Overall I would recommend anyone looking for a care home definitely give Balclutha a try."
J Mcarehome.co.uk rating: 4.83 out of 5
"My parents came into the care home together and staff rearranged rooms so that they could be next door to one another. Both rooms were repainted and recarpeted when they moved in. Staff are invariably jolly and caring and gave my mother a good quality of life for at least six months before her health deteriorated. They cared for her tenderly in her last few months until her passing in March and since then, have worked hard at jollying my father along. I am touched that they also ask after my welfare when I come to visit."
Linda Mcarehome.co.uk rating: 4.58 out of 5
"My mother in law lived in Balclutha Court for 2 years. Balclutha Court is a fantastic home. The staff are all so approachable and friendly and are great with the residents - the manager is great and has been there for many years which is so reassuring and would help you with anything. My wife does not keep that well and was unable to visit her Mum very often yet she had total peace of mind knowing that she was so well cared for. I would thoroughly recommend Balclutha Court to anyone who is looking for a place for their relative."
Ronnie Mcarehome.co.uk rating: 5 out of 5
"Mum has been resident in Balclutha Court for nearly 3 years. Mum's care provision is excellent, staff are caring, professional and myself and my family know that mum is happy and settled at Balclutha Court. Family/friends are always made to feel welcome when visiting Balclutha Court. Activities are well organised and it is wonderful to witness everyone having fun, joining in sing a longs, dancing and generally having fun. Thanks to all at Balclutha Court for looking after mum."
F Ccarehome.co.uk rating: 4.75 out of 5
"We cannot praise the staff highly enough, not just for looking after mum but my wife and I (not forgetting our little Bichon dog) We never expected to get to know the staff, they were all like family. We cannot fault anything or anyone. If anyone is thinking of having your loved one in Balclutha do not hesitate, they will be well cared for."
Alan Gcarehome.co.uk rating: 5 out of 5
"The care, love and friendship my gran received in Balclutha Court was second to none. All aspects of care, from personal hygiene to assistance with attending hospital appointments and diet were delivered to the highest standard. My gran's room was beautiful and every member of staff took time to get to know her and really cared. The staff were so patient with my gran and the rest of our family. The care and support my gran received at the end of her life was so meaningful and heartfelt. The staff supported us so much through one of the most difficult times for us. The home manager, administration staff and all others made sure my gran and us as a family were comforted and supported. I have no hesitation in leaving this review for such a wonderful care home and team of staff. They really do treat their residents as family."
Alison Mcarehome.co.uk rating: 4.92 out of 5
"My Mum stayed at Balclutha Court for just under two years. She was very happy there and very well looked after, she felt completely at home. The staff are all so friendly and helpful to the residents and visitors and myself and other members of the family were so content knowing that Mum was so happy and well cared for there. She used to go on the outings regularly when she was able and thoroughly enjoyed them. I would recommend Balclutha Court to anyone looking for care for a relative as it is just incomparable in my eyes."
Eleanor Mcarehome.co.uk rating: 5 out of 5
"I have lived at Balclutha Court for seven years now and it is a great place to live. The staff are all really caring and look after you well, they take care of your every need. You can also go to the Manager and office staff about anything. The staff have also really supported me in staying independent - I attend a Tai Chi class every Monday. I would strongly recommend Balclutha Court to anyone who is needing care - it is a lovely place to live."
Angela Wcarehome.co.uk rating: 5 out of 5
"My Gran moved into Balclutha Court on 30 April 2015. It was obvious very quickly that she had settled and the staff had gotten to know her really well. Myself and the rest of my family all had great peace of mind knowing that my Gran was so well looked after. The staff at Balclutha Court were all wonderful with her and got to know all her 'wee ways'. The Home is such a warm, friendly place and the staff and residents are all like family. The staff were always making extra cups of tea and snacks for her as she didn't always eat her lunch or evening meal. Sadly, my gran passed away in March this year and the staff were so attentive, caring and supportive which really helped us all through a difficult time. I would not hesitate to recommend Balclutha Court to anyone looking for somewhere for their loved ones."
Rhona Fcarehome.co.uk rating: 5 out of 5
"My sister-in-law has been a resident for just over a year and came from Aberdeen where she was born and bread. She has found it difficult to fit in but is well looked after and encouraged by the staff who all work very hard to cope with all levels of care. The rooms are comfortable and well furnished with some of the residents own bits and pieces allowed, carpets, curtains and bed linen all match, chairs are comfortable and everyone is encouraged to join in the activities which are all excellent. The management and staff are all helpful and I'm kept up to date with any problem that arises. The staff are caring and work hard to keep up standards. It's lovely welcoming home and I applaud all."
H Mcarehome.co.uk rating: 4.17 out of 5
"My mother-in-law has been a resident at Balclutha Court for the last 4 1/2 years. During this time we have been extremely happy with the care & devotion shown to her since the unfortunate onset of vascular dementia. She is now completely bed bound and needs constant care with all her daily needs. At no time have we ever had concerns over her general or medical care, as the staff are very well trained and informative on both her general care and medical condition. We are encouraged to visit her at any time, day or night and there is always a trained member of staff present to allay any fears. Management are very approachable, compassionate and helpful with any questions we have. This attitude is very well reflected throughout the staff. We have no hesitation in highly recommending this establishment."
Anne Lcarehome.co.uk rating: 5 out of 5
"My mum has been in Balclutha since March 2016. She settled in well, on her first day we were introduced to her named nurse and care/support worker. On arrival we were shown to her room and offered a cup of tea, the care staff then labelled all her clothes so that they didn't get lost or mixed up with others. The manager of the home came to visit mum at home to find out small but important things about her likes and dislikes. Since being in Balclutha my mum has been well cared for and really enjoys the weekly singing groups they bring in. When visiting staff are always available to answer any questions and a cup of tea is always on offer. I am updated on a regular basis about how my mum is doing, this gives me confidence about mums care at the home."
Elizabeth Rcarehome.co.uk rating: 4.5 out of 5
Read our brochure ‘Life in our home. Providing care through coronavirus’ for more information on how we’re here to help you and your loved one.
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