Reviews for Balclutha Court Care Home

I recently started visiting for a chat & a cuppa which has restarted after Covid and it has been such a lovely experience.

All of the staff have been so friendly and welcoming and the atmosphere as soon as you walk in the door is amazing - I can see they care so much for the residents

I can see how happy the residents are and I can see and have spoken to the lovely activities coordinator Kay who showed me all the fantastic things that are available to the residents.

Alison who is the manager welcomed and embraced me
and this was so lovely and I appreciate that so much :)

Ann thank you for being so friendly and welcoming :)

I have absolutely loved visiting and look forward to
visiting again

My Dad has been in the home for around a month and the care has been excellent. The staff and management have been brilliant and my Dad loves them. He is comfortable and happy and we as a family are very happy. He has gained weight after leaving hospital, the food is lovely and always homemade.

"On first visit, myself and the family thought this was the best place for our family member to live and be looked after. The friendly staff made us all feel welcomed, and we felt reassured that all her needs would be met in a compassionate and professional manner. Now that she's been there for a few weeks, we are sure we made the right decision. We look forward to our visits with our family member, and are content that she is happy and safe."

Irene W
carehome.co.uk rating: 4.92 out of 5

"My dad was a resident in Barchester Balclutha Court Care Home for 9 months. The home is warm and friendly and so welcoming. The staff treated my dad like he was their own family and made the experience so much easier. He was loved by all the staff and we are very grateful for their excellent care and attention from the day he was admitted until he passed away."

S B
carehome.co.uk rating: 5.00 out of 5

"My grandad was extremely well cared for in the home. He was treated with respect and dignity at all times and the end of his life was made better through his care. The staff are all so kind and caring and should be commended for all their hard work."

C B
carehome.co.uk rating: 5.00 out of 5

"Mum has now been in Balclutha Court Care Home for about six months and she has settled in well. The staff are great and always say to call them any time if we have any worries or want to speak with Mum. Everyone is so nice and they go out of their way to help. The food is delicious and there is lots of it! The activities ladies are great and we like seeing the pictures they post on social media. This really helps to know that Mum is safe and being looked after as we do not live locally and we can see what the residents are getting up to!"

A R
carehome.co.uk rating: 4.92 out of 5

"I have previous experience of a family member being in a care home, and the staff at Barchester Balclutha Court Care Home are much better. They are caring, attentive and friendly. Management and staff keep us informed and included. It's the staff that make Balclutha such a good care home, they are excellent. My only criticism is the standard of the rooms (broken drawers in my father in laws room) but they are kept spotlessly clean."

A M
carehome.co.uk rating: 4.50 out of 5

"I moved my mum up from England to Balclutha Court in October last year so she could be closer to me as I stay local to the home. The whole team at Balclutha have been excellent and with their great help and knowledge, mums move went flawlessly. My mum loves the home and her room and has settled in very nicely. She enjoys the entertainment provided and also the tea/cake trolley that seems to never stop coming around. All the staff that I have come into contact with are friendly and always have a smile on their face and a hello for you when you go into visit. Mum is always saying that she likes the staff and is always laughing and having a joke with them. Any questions I have raised have been welcomed and answered quickly. Overall I am very impressed with Balclutha who has welcomed and settled my mum into a friendly, caring and safe environment where she loves being. This in turn has made my whole family happy knowing that she is in a safe place and being well looked after."

Steven G
carehome.co.uk rating: 5.00 out of 5

"Balclutha Court, I have great respect for the management and all the staff that work there. I am a regular visitor and I love the warm welcome I get from everyone that works there, they are compassionate and kind, not only to residents but to us that visit too. Always offered tea or coffee when residents get one and sometimes you could be doing with tea when I am there, so thank you. The staff are very helpful whether you are making a payment, or asking any questions you might have regarding your loved one or about Balclutha in general. The nursing staff are very good at informing you about any falls or any questions you might have and it's taken care of immediately, so your loved one's health comes first. The activities director and team are top-notch in all the activities they do with the residents, my stepfather just loves going there. He has a better life and has come on so well with having company and has made so many wonderful gifts for us, at the Activities. Balclutha care home are excellent."

Catherine F
carehome.co.uk rating: 5.00 out of 5

"My mum is a resident at Balclutha and I have written a review before detailing the excellent care she is given. I would like to reiterate this in view of the incident that was published in the local paper. I feel deeply sad for the hard working and compassionate staff who work tirelessly to look after the residents. This incident is not a reflection on Balclutha the staff or management and our family are all in support of you all and continue to be grateful for the hard work you all do. Thank you for taking such good care of our mum and all the residents at Balclutha. It's a fantastic care home with fantastic staff and we hope this incident does not effect you all for too long."

Sandra G
carehome.co.uk rating: 5.00 out of 5

"My father-in-law has been resident in Balclutha Court for almost three years now. During this time, the care and compassion shown by nursing and management staff has been exceptional. I would have no hesitancy in recommending Balclutha Court to anyone who is looking for the best standard of care for their loved one."

S M
carehome.co.uk rating: 5.00 out of 5

"All phone calls to the home are dealt with efficiently. Staff are very friendly at all visits. Can visibly see staff going out of their way to care for the residents. An active and varied entertainment programme. Residents fed well and often, and drinks for hydration are always on hand to the residents. Staff have made an obvious effort to get to know my mum in supporting her care. Welcoming reception area on entry to the home."

Janine M
carehome.co.uk rating: 4.83 out of 5

"My dad is a temporary resident, awaiting a homecare package. From his initial day until now he has been made to feel very welcome. He wasn't impressed, to begin with as he was confined to his room because of various covid restrictions. However, now he is free to wander around and sit outside he is much more settled. All staff are very friendly and helpful and concerns are dealt with quickly. He is very impressed with the overall standard of meals. The rooms are clean and comfortable. Overall everyone is doing a great job during quite difficult circumstances. If he wanted to stay I would be quite happy, but he is desperate to get back to his own house."

Anne W
carehome.co.uk rating: 4.50 out of 5

"In February 2020, and with some trepidation, we accepted that my mum needed residential care. We visited a number of care facilities in the area, but knew instantly that Balclutha Court was head and shoulders above the rest. The empathy, warmth and care shown to my mum (and to us during the process) was without parallel. We will be forever grateful for that. Sadly my mum passed away in December. Every aspect of the care, management, information exchange and dignity shown to my mum, and to our family, was exceptional. The staff are great, they operate as a team… A sign of strong leadership… and they clearly have the care of their wards as their principal focus. COVID added an extra level of complexity to their job, balancing the safety of their residents with the needs of the families must have been a challenge, but the team cheerfully got on with the task in hand. I would not hesitate to recommend these lovely people to anybody facing similar tough decisions on behalf of a loved one."

Paul M
carehome.co.uk rating: 5.00 out of 5

"During the recent issues with the omicron variant, the standard of infection control and access to the home to see mum has been first class. The staff are flexible and understanding. I feel mum is in a secure, safe and importantly a friendly and caring atmosphere."

Richard D
carehome.co.uk rating: 4.58 out of 5

"My mum has recently moved to Balclutha Court from another care home in Inverclyde. She has settled so well and the staff have just been amazing with her, especially two members of staff. Mum enjoys a bit of a laugh and joke and the staff have picked up on this. They are also so respectful of her wishes in relation to what activities she participates in (or doesn’t!). A fabulous team."

Alison M
carehome.co.uk rating: 5.00 out of 5

"My wife transferred to Balclutha Court in September and I couldn’t be happier. The staff are all so caring and friendly and keep you updated. It really is like a second family. It is so reassuring knowing she is so well looked after."

Ronnie M
carehome.co.uk rating: 5.00 out of 5

"My Mum recently moved into Balclutha Court and we couldn’t be happier. The staff are so caring - like an extended family! Not only the care staff - all staff - they are all so friendly and helpful. It is such a relief knowing she is being so well looked after. Would not hesitate in recommending Balclutha Court to anyone."

Rhona F
carehome.co.uk rating: 5.00 out of 5

"During my mum’s time in Balclutha Court, the staff have always treated her with kindness and care. All of the staff are approachable and show genuine compassion towards her and our family. During the pandemic, they kept us up to speed and made every effort to accommodate visits as soon as restrictions started to ease. Not being able to spend time with my mum during the pandemic was made more bearable by knowing that she was being cared for by the staff at Balclutha Court!"

Thomas H
carehome.co.uk rating: 4.58 out of 5

"My father came to the home at very short notice and we’ve been really impressed and grateful for how comfortable the staff have made him. Everyone we’ve come into contact with at the home has impressed us with their friendliness and professionalism. It is clear that they truly do care about the well-being of the residents. The rooms are clean and comfortable, as are the common areas. We know he is safe and being well looked after."

Karen F
carehome.co.uk rating: 5.00 out of 5

"My mum is given the best of care at Balclutha Court Care Home where the carers are friendly and very patient. My mum was diagnosed with Dementia which made living at my home difficult. We looked for a suitable home and Balclutha has been great with my mum who at times, can be a bit of a challenge (depending on what mood she is in)."

Jim N
carehome.co.uk rating: 5.00 out of 5

"I came to stay at Balclutha Court Care Home in January 2023 - since then I have come to really love staying here. the activities are really good - you get such a good laugh and the company is great. I have made new friends not only with the residents but with the staff too. They really include me with everything going on. I feel like I have been welcomed into a nice big new family here. My own family come and visit me, they can pop in whenever they like, it's brilliant. I have a lovely room with all my personal bits in it and a locker where I can keep things safe. I even have a fridge my brother brought in for me for my juices and snacks. The food is lovely - especially the steak pies and sausage casseroles. The kitchen staff are really attentive and look after me making sure I get something to eat that I like. I'd like to leave a special comment on the girls that help look after me - they are wonderful and I have struck up a few nice relationships with them, they helped me settle in well."

Fiona C
carehome.co.uk rating: 5.00 out of 5

"Balclutha Court Care Home is absolutely lovely! From the very first day I went to view the home for my mum I just knew this was the place, the atmosphere as soon as you walk through the doors is so welcoming and friendly, and the staff go above and beyond in their duties with all residents. They give the best care and support to my mum 24/7 and meet her everyday needs. My mum became a resident at the end of March and the turnaround in my mum's eating, communication, interaction and walking is phenomenal, to say the least. Balclutha Care Home is always clean and tidy and every time I have visited the maintenance men/staff are always on the go which is a nice sight to see. Residents always seem very happy and content and enjoying activities and the company of each other, my mum has even gotten used to going to the dining room for her meals now whereas before she wouldn't even eat and joins in with activities. "I couldn't have picked a better care home for my mum to stay"."

Stacie G
carehome.co.uk rating: 5.00 out of 5

"I am delighted and relieved that my stepfather has settled in Balclutha Court and chose himself not to return home as he wasn't coping with his health issues. He feels happy and secure knowing the staff are always there for support, his health has improved since going there in May 2023. Also, he is enjoying the company of other residents which has enabled him to have a better quality of life with purpose, enjoying the activities and outings. He is so comfortable in his surroundings with a few of his own items from home and new which has helped him settle. I am very grateful to the home manager who accessed him before admission observed him and listened to what he wanted, I feel all of the staff are very professional, friendly, and approachable it's definitely a person-centred home from my experience which my star ratings reflect."

Diane M
carehome.co.uk rating: 4.83 out of 5

"I cannot recommend the home enough in terms of how it’s run and the care that is provided to the residents; the staff are super friendly and really care about their residents. The activities that they organise are fantastic. Our uncle was well looked after, and the staff took the time to get to know him and what his passions were. The only downside is the rooms don’t have en-suites compared to some of the more modern homes, but the home itself is spotless. This is the second time we’ve had a relative in the home, and I would recommend it to anyone thinking about it."

Annmarie D
carehome.co.uk rating: 4.83 out of 5

"I feel most thankful for the care provided. I only have a few "quibbles" which might be considered. why does perfection matter if we lose human contact as a result? Can staff be allowed to get on with what they're doing without interference? They manage better when pairs are required! We would enjoy our meals more if there wasn't pressure to get finished. Let us recognise that we all have value - staff and residents alike."

A S
carehome.co.uk rating: 4.58 out of 5

"My mother was recently in respite at Barchester Balclutha Court Care Home in Greenock. The overall experience was excellent, from a warm welcome at reception through to every member of staff I encountered being friendly and attentive to my mother. The rooms are spotlessly clean, the food looked very good and activities were available for my mother. Medication was handled professionally and promptly, my mother felt safe within the home and only had praise for all the staff, including management. Should we require respite in the future, Balclutha will be not only ours but my mother’s preferred option. Well done to the manager and all the staff at Balclutha."

Finlay G
carehome.co.uk rating: 4.17 out of 5

"Balclutha has taken my sister at a critical time. She was discharged from the hospital with several issues, including Parkinson's as well as cognitive dysfunction. You have stabilised these issues and helped her through the loss of ability to stand and the related loss of independence issues and difficulties as her world shrank. She has responded to being treated with respect whilst being aware of the realities and limitations of her condition. Thank you."

James R
carehome.co.uk rating: 4.10 out of 5

"It is always a pleasure to visit Barchester Balclutha Court Care Home. I visit 22 people from our church going once a week doing the top and bottom floors alternate weeks. Due to fewer to visit on the top floor, I usually manage a few on the bottom floor every week. The staff are very helpful and welcoming and the people I visit are very happy with their care. I have got to know some relatives too as I do my rounds."

Pauline D
carehome.co.uk rating: 4.17 out of 5

"Overall, I am delighted with the care given to my brother-in-law. All staff, including the management, administration and reception staff, are very willing to help, action and support any requests made."

Edna C
carehome.co.uk rating: 4.42 out of 5

"My father has become a resident lately, and he loves it, and we are very happy with the care he is getting. The place has amazing, understanding staff; they have been great with us, and my dad loves them. We are very pleased with everyone."

S B
carehome.co.uk rating: 5.00 out of 5

"From day one the experience in Balclutha was first class. Staff at all levels are excellent. The care, compassion and understanding of all of the carers shines through. Despite the long hard working days the staff always have time for the residents. I cannot praise this care home highly enough."

A H
carehome.co.uk rating: 4.42 out of 5

"Cannot recommend Barchester Balclutha Court Care Home highly enough. They give the residents so much care and attention. You only have to ask for something once and it is done, from hospital appointments to what are the residents favourite things to do. The staff are just the best and the home is spotless. The residents all like to stop you in the corridor to have a wee chat, they all seem to know each other. We can pop in at any time with no notice to see our loved ones. Keep up the great work guys and thank you all."

Eleanor M
carehome.co.uk rating: 4.50 out of 5

"As a family, we could never fault this place my father-in-law just loves it. The staff are all lovely very welcoming and also very professional in thier roles. The manager and deputy manager's doors are always left open if you need a chat about anything. When my father-in-law was unwell they were on the phone to us straight away to tell us he had to hospital. All I can say is this home is 10 out of 10 for everything"

Marie B
carehome.co.uk rating: 5.00 out of 5

"Our mum has been a resident at Barchester Balclutha Court Care Home for nine months. As a family, we feel we can trust the staff. We appreciate the transparency from the care home, in general, and are happy with the regular communication. We are aware that the building is older and it would be good if all residents could have an en-suite bathroom. The recent redecorating is nice, especially the garden room. The staff, in general, are caring and we feel our mum gets treated with respect. The activity staff are great also. Appreciate that working and running a care home is a very difficult job, with every day bringing different challenges. Despite this, the manager, deputy manager and team do a great job."

A M
carehome.co.uk rating: 4.33 out of 5

"My gran has been a resident now for a few months. When she first arrived she was very unsettled but I can honestly say, thanks to the staff on the floor, nurses and management, my gran has become more settled as time goes on. She has dementia and limited mobility and the staff provide a person-centred approach to care for her. Activities are well-planned and my gran has been enjoying a few of these while she has been a resident. Staff within the care home are very approachable and are willing to work with my family to make sure my gran receives the best care. No complaints at all - excellent care with supportive and caring staff."

Stacy M
carehome.co.uk rating: 5.00 out of 5

"My mum has been a resident at Barchester Balclutha Court Care Home since May 2024. She is very well looked after by kind and caring staff. As a family visiting my mum, we are always struck by the warm and welcoming atmosphere at Balclutha."

Sheila M
carehome.co.uk rating: 5.00 out of 5

"I love living in Balclutha Court because the staff are very helpful and caring, also the admin staff are really good and so helpful as well. We have lots of fun with the activities."

M Q
carehome.co.uk rating: 4.83 out of 5

"I have been doing respite in Balclutha Court for the past five years or so. I find the staff very welcoming, can't do enough for you, also enjoyed the food and also like when we go on day trips. The care and support they give you is second to none. The home is very clean as well. Wouldn't go anywhere else."

Robert M
carehome.co.uk rating: 4.67 out of 5

"Balclutha is a very caring place. The staff are wonderful and always treat my frail father with love and respect."

Linda M
carehome.co.uk rating: 4.50 out of 5

"The level of medical care provided is exemplary and mum settled in immediately. All of the staff are friendly and accommodating. Organisationally Balclutha is very well run with clear communication, and a positive ethos abounds. I have absolutely no concerns and would have no hesitation in recommending Balclutha Court to others."

Gayle D
carehome.co.uk rating: 4.58 out of 5

"My Grandma has been in Balclutha for 2 years now, she initially came in for emergency care on Christmas Eve 2017. I was amazed at the attention and care my Grandma got from the moment she arrived. We as a family couldn't ask for a better place for my Grandma to be. The staff are just like an extended family. The care is second to none, rooms are clean and beautiful."

Katie H
carehome.co.uk rating: 5.00 out of 5

"Nice to leave mum and know she is being well cared for."

Ann H
carehome.co.uk rating: 4.83 out of 5

"I enjoy staying at Balclutha. I am very happy. I love my room and the staff are very nice with me."

R G
carehome.co.uk rating: 4.50 out of 5

"I would highly recommend Balclutha. It's a lovely place and everyone is so friendly and nice, always lots to do and lovely gardens to sit out in. Loads of parties and lots going on."

K M
carehome.co.uk rating: 5.00 out of 5

"My sister has been a resident at Balclutha Court for 7+ years. As her next of kin, I cannot praise management and staff enough for the care and assistance she receives within the home. Which gives me peace of mind knowing she is in a safe and friendly environment."

Robert M
carehome.co.uk rating: 4.17 out of 5

"My mum recently passed away in Balclutha CT. I have nothing but praise for the staff who looked after her during a very difficult time. From the helpful office staff to the attentive nursing and care staff, not to mention the behind the scenes catering and household. They made a very difficult time bearable and I would like to think pleasurable for my mum. Special mention to activities and all the arts and crafts and days out that they organised. Quite a home from home, everyone welcome including the dog!"

Ian L
carehome.co.uk rating: 5.00 out of 5