Reviews for Awel-Y-Mor Care Home

After having to return to Awel-Y-Mor for 2 weeks due to my care agency failing me at Christmas, there's only a few words that I can use that can describe this magnificent care home, and they are: miraculous, dedicated, friendly and special! From the moment I entered the building I was greeted warmly, and that was the theme throughout the duration of my stay. Every single staff member was an absolute joy to speak to, was patient, friendly and absolutely wonderful! Due to my spinal injury I require different routines to many of the residents, but the staff were well versed in the situation, and even some that were unfamiliar with me, a couple of minutes on how best to help look after me was all it took for them to understand and make me feel like I was at home! They are the absolute jewel in the crown of the UK care industry! From the carers, to the nurses, the cooks, the cleaners, the therapists, the maintenance men, the office staff and managers, every single member of staff, you will not find another place where everyone was so warm, friendly, caring, nothing was too much for them to the point where I felt compelled to write to one of the deputy staff members saying how immensely grateful I am to everyone, and that I really did feel like a VIP! what is even more special is the support they give to each other! Even during these incredibly difficult times of this covid pandemic, with staff isolations and testing positive etc, I have never seen a workforce of people in a job more supportive and together then here! They will do their upmost and beyond to make sure that we, the residents, are safe, fed and well looked after, no matter what the numbers of staff on duty due to these crazy pandemic times! It is clear to see how much they really care about us, and I felt completely safe there despite covid numbers in Wales rising! I could continue like this and talk about every single member of staff but I would be here for a week writing :D and I am so so proud of the Welsh care sector to see so many people from all over the world, from the Philippines, to China, Romania, Poland, Thailand and more, all working in Awel-Y-Mor and is like 1 big global family that all pull together to give an absolutely incredible experience to as real a home life as possible, and I cannot thank them enough for everything they've done for me!

If Barchester hold award ceremonies throughout their company like many companies do, save your money this year and just hand them all over to the Awel-Y-Mor staff, because you won't find a more incredible bunch of people working together like this on the planet!

From the bottom of my heart, thank you, thank you, thank you, to every single one of you!!

Everytime I have visited the staff have always been very friendly. The care home is clean and tidy and it always feels like the staff give the highest care.

"After a poor experience elsewhere, The nurse in charge of the first floor was very knowledgeable about manual bowel programs for spinal injury patients and made me feel very comfortable being in her care. I would gladly come back."

Joseph B
carehome.co.uk rating: 4.75 out of 5

"My brothers experience at Barchester Awel Y Mor home is excellent. Care/Support treated with dignity rooms are very clean. Good food/drinks excellent entertainment/activities. All staff are very friendly and welcoming and good value for money."

Margaret R
carehome.co.uk rating: 5.00 out of 5

"An outstanding team (all staff) led by a very approachable and immensely supportive manager whose experience and ability to react instantly are impressive. The care afforded to my husband continues to excel and I only have to ask and I see a medic straight away. Clearly, communication is the key and teamwork. These are evident. I continue to be very pleased to have entrusted my husband to Awel-Y-Mor Care Home."

Beth H
carehome.co.uk rating: 4.70 out of 5

"My Mum has been at the Care home for 2 years and we are so pleased with the care given my Dad has now become a resident and is enjoying spending time with my Mum. I cannot fault anything. The whole team have been exceptional in supporting my parents and the wider family. We can’t thank them enough."

Lisa P
carehome.co.uk rating: 5.00 out of 5

"The staff are very good, easy to talk to and helpful. Nurses are always available to answer my questions. The admin staff are very good and management very helpful and considerate."

Iwan P
carehome.co.uk rating: 4.33 out of 5

"Staff are friendly and helpful, always having a professional attitude. Coffee morning cakes look stunning!"

Alison P
carehome.co.uk rating: 5.00 out of 5

"I have lived here for three years, and my wife has lived here for 17-years. We are very happy here. The staff are excellent, and myself and my wife are happy and comfortable. The gardens are beautiful, and I spend a lot of time in them."

Michael T
carehome.co.uk rating: 4.17 out of 5

"The management of the home is reflected in the high standard of individual nursing care provided. The carers go the extra mile to ensure that patient's needs are met. Nurses and carers are supported by an effective physical therapy dept. The home is maintained to a very high standard, this enhances the patient's comfort. Many varied activities are offered in an inclusive manner to help stimulate and encourage patents. The dietary needs are met with flexibility and patience. The variety of foods offered provides for all tasks. This a happy ship."

Jennifer G
carehome.co.uk rating: 4.67 out of 5

"Awel-Y-Mor is a place of love, care, rest and respect to all who reside here. As a member of a family who's husband is now a patient here words cannot express how grateful we are to all staff. It has become a family unit. Thank you. God bless you all."

A R
carehome.co.uk rating: 5.00 out of 5

"Always satisfactory, care brilliant."

L E
carehome.co.uk rating: 5.00 out of 5

"Due to Covid, this is my 2nd bedroom visit. The home have done a brilliant job of keeping my daughter safe."

Stephen B
carehome.co.uk rating: 4.00 out of 5

"My brother has been at Barchester Awel-y-Mor for a number of years, I have always found the staff helpful and caring. During the pandemic, they have gone above and beyond for our family."

Julie T
carehome.co.uk rating: 5.00 out of 5

"I have nothing but praise for the care and attention all the time; he has been at the facility. He is treated like a family member, and most of the time, he is very happy."

Sandra G
carehome.co.uk rating: 4.75 out of 5

"Awel-y-Mor the quality of care is superb, the home is beautiful, very welcoming, super efficiently run, the quality of care is fantastic, the staff are all welcoming, caring, helpful and compassionate not only to residents but also the families. They looked after my man for me until he was able to return home to me in our new home, the staff there have become our extended family keep up the excellent work guys. You have all worked so so hard under extreme circumstances well done you should all give yourselves a pat on the back. Stay safe everyone once again a massive massive thank you to Awel-y-Mor. I highly recommend anyone looking to place a relative you should go and see it 5star quality of care."

Jayne W
carehome.co.uk rating: 5.00 out of 5

"My aunt was placed in Awel-Y-Mor when her needs became too great for my grandmother to manage at home even with care and support. My aunt's needs were very complex and intense and at times very difficult to manage. The care she received was absolutely amazing. The staff are very knowledgeable and experience with supporting those with complex needs. My aunt was treated with dignity and respect by the staff. She was placed in the care home in the height of the pandemic and this was very difficult for us as a family but they ensured that we were aware of everything that was going on and they always had time to speak to us with regards to any concerns or changes in her health. There appeared to be activities going on at the care home which she thoroughly enjoyed, you only have to see their Facebook page to see the amazing activities that they do. I would highly recommend the care home due to the overall standard of care, respect and dignity given to the residents."

Cerys
carehome.co.uk rating: 5.00 out of 5

"My father was admitted to Awel-Y-Mor last June (2020). It was a very stressful time for us but the home was very reassuring, professional and informative about how Dad's needs would be met etc. It is difficult to comment on facilities etc as we have not been into the home due to Covid. However, activities continue and the staff appear to go to a lot of effort to make sure my Dad is comfortable and cared for while giving him as much independence as safe too. The lady who cares for Dad always gives me a detailed update when I call on what Dad has been doing and how he’s been., so important at the moment when we cannot visit inside and unfortunately I can’t get the feedback from Dad due to his illness. The home has done wonders to keep all the residents safe during this time, can’t thank them enough and I look forward to the time I can visit properly."

Helen H
carehome.co.uk rating: 4.50 out of 5

"My uncle is a resident of the home and I can honestly say I cannot fault the care and love he receives. The home has a very relaxed atmosphere and the whole team make you feel like family. The recent refurb is beautiful and I couldn't ask for a better place."

C B
carehome.co.uk rating: 4.92 out of 5

"Very friendly and caring staff. Always welcome!"

A W
carehome.co.uk rating: 5.00 out of 5

"Friendly staff, helpful when asked. Fantastic environment with lots going on."

Sue J
carehome.co.uk rating: 4.92 out of 5

"My son has been a resident for the last eight months he has settled in well here. The staff are lovely, pleasant and very helpful. The home is lovely, lovely facilities, lots going on for the residents and they also get the families involved as well. I am more settled now my son is happier. Lovely place to come and visit, make you feel part of the family."

Sharon H
carehome.co.uk rating: 5.00 out of 5

"On arrival five weeks ago, the first thing I noticed was everyone seemed happy and welcome. It is relaxed and friendly."

Jennifer W
carehome.co.uk rating: 4.42 out of 5

"Everything about Barchester Awel-Y-Mor Care Home is more than we expected. We look forward to our stay."

Donald T
carehome.co.uk rating: 5.00 out of 5

"My husband and I have been visiting a patient here for some weeks and she has been very happy and content here, there's so many activities to keep her occupied which helps so much."

Sheila D
carehome.co.uk rating: 5.00 out of 5

"A very friendly and well-run care centre. The activities are outstanding and communication is really good. My mum has been here for a long time and I don't hesitate to recommend Barchester Awel-Y-Mor Care Home to anyone who wants to be a resident."

H C
carehome.co.uk rating: 5.00 out of 5

"My mother has been in this care home since June 2021. The staff are very kind to her and treat her with respect and dignity. Due to the fact that my mother is almost bedbound and does not like being hoisted and put into a wheelchair as she finds the process painful. Consequently, she does not participate in the in-house activities. The room is light and well-furnished and generally kept clean. The quality of the food that my mother (vegetarian) eats in her room is, in my opinion, poor. Her daily menu consists of breakfast - tea and toast, lunch - a baked potato with a filling and supper - a sandwich. I did, on one occasion, take the baked potato lunch my mother had been served back to reception as it looked as if it was two days old. There is a distinct lack of variety in her diet and little or no fresh fruit."

G G
carehome.co.uk rating: 3.42 out of 5

"I visit one of your residents most weeks and have always felt welcome and thoroughly enjoy the refreshments provided! I have experience of visiting other people in nursing and residential homes and without doubt, Barchester Awel-Y-Mor Care Home is, by far, the best. The indoor and outdoor facilities are most impressive with the gym and physio provisions are, in my opinion, beneficial to the health and well-being (both physical and mental) of residents. I'm also impressed by the variety of activities provided."

C B
carehome.co.uk rating: 5.00 out of 5

"My experience when visiting the home has always been a very positive one. The staff are always very friendly and sociable. I've always felt a good vibe from all members of staff. My father was the first person whom I visited at this home, and he sadly passed away there. I now visit a very good friend of mine there, and I can see how much he has improved since being there. The home is always immaculate and comfortable. My friend always tells me how he loves the food and is happy there."

Gavin J
carehome.co.uk rating: 4.92 out of 5

"Wow! What an amazing, homely atmosphere, very high standard of cleanliness, residents were all treated like family. Didn't feel like a care home, felt like a family home, just bigger. Would highly recommend to anyone who has to place family/friends in this setting, who has to make this decision. Staff treat residents with kindness, respect and dignity, very impressed."

Patricia T
carehome.co.uk rating: 5.00 out of 5

"Lovely, well-kept home with a friendly feeling. The staff are excellent with residents, nothing is too much trouble, always see smiling faces, more like a youth club, with activities for able-bodied, arts and crafts, doing jigsaws, loads of things to keep the residents occupied and entertainment brought in from outside, singers and various other entertainment. Always a positive atmosphere in the home. I have never seen anyone unhappy. When my time comes and I, myself, need caring for, I hope it's in a home just like Barchester Awel-Y-Mor Care Home. Excellent all round care with outstanding staff, excellent."

James J
carehome.co.uk rating: 4.58 out of 5

"My brother is well looked after."

Tyron E
carehome.co.uk rating: 5.00 out of 5

"I find this to be a good nursing home, the staff are good, some are excellent but as always they could do with more staff."

B M
carehome.co.uk rating: 4.83 out of 5

"Staff are friendly and committed, the standard of care is very high. The building is functional and well kept. Facilities are suitable and thought has clearly been involved in their planning. Although the building isn't an old, fancy mansion and there are clearly budgetary constraints on what can be achieved at this facility. Hard work and genuinely caring employees make Awel-y-Mor excellent value and a good quality of life. It is possible to pay a lot more elsewhere but it would be hard to get more than is on offer here. More work could be done on diet plans for residents."

Barry G
carehome.co.uk rating: 4.08 out of 5

"I was impressed with the meeting we had as far as I am concerned there was nothing I could complain about. I am quite happy with the care my son is having, I would not like him to go elsewhere."

Sonia S
carehome.co.uk rating: 4.75 out of 5

"Comfortable room, friendly, helpful staff, good food."

Christina S
carehome.co.uk rating: 5.00 out of 5

"My brother has been a resident for 2 years. During that time, he has been well cared for. The staff are very kind, friendly, some are exceptional. They bother to get to know the person in their care and accommodate their needs/interests and build confidence. The activities team organise events and take residents out as much as they are able - from rugby to theatre to picnics, meals etc. The home occasionally has "restaurant evenings" where families join the residents for a lovely meal and entertainment. Overall, he is well cared for and I don't worry that he is safe."

J H
carehome.co.uk rating: 4.18 out of 5

"My wife has received wonderful care here for 15 years."

Ian D
carehome.co.uk rating: 5.00 out of 5

"Good care and friendly staff. My son is happy here."

A L
carehome.co.uk rating: 4.00 out of 5

"I think it's always clean, very welcoming place. They are very well looked after. The staff are very good at what they are doing."

Kirsty P
carehome.co.uk rating: 4.08 out of 5

"The care given to my brother-in-law has been brilliant. The staff have been very helpful and friendly."

A P
carehome.co.uk rating: 4.17 out of 5

"My brother has been in Awel-y-Mor Care Centre for about 4 years. His main carer (our mother) passed away in 2011, but he had been in other care establishments prior to arriving in Gorseinon. With Down syndrome and unable to communicate, he went through a harrowing grieving period. He needed good nursing care, which he has always received in Awel-y-Mor. My sister and I have been very pleased with the overall care. The staff are friendly every time I visit."

C J
carehome.co.uk rating: 4.00 out of 5

"The meeting was very good, all aspects were spoken about. There were no complaints, everybody was happy with the home and the care their relatives were having."

Sonia S
carehome.co.uk rating: 4.83 out of 5

"My son appears well cared for and has improved in many ways since being in the care of Awel-y-Mor Care Centre. Thank you to everyone."

Pamela H
carehome.co.uk rating: 4.18 out of 5

"My experience is very good from the time I moved in, I was welcomed by all staff and all the staff are all very helpful to me. As a visitor to the home several times a week I can say I have always been welcomed when entering and always been kind and friendly."

Emma L
carehome.co.uk rating: 4.64 out of 5

"No comment. Everything is fine."

D J
carehome.co.uk rating: 4.17 out of 5

"Dad is very happy and requires a lot of attention. All his needs are fulfilled."

Leanne W
carehome.co.uk rating: 5.00 out of 5