Reviews for Awel-Y-Mor Care Home

We score 9.8/10

14 Reviews

What our families say on

"My mother has been in this care home since June 2021. The staff are very kind to her and treat her with respect and dignity. Due to the fact that my mother is almost bedbound and does not like being hoisted and put into a wheelchair as she finds the process painful. Consequently, she does not participate in the in-house activities. The room is light and well-furnished and generally kept clean. The quality of the food that my mother (vegetarian) eats in her room is, in my opinion, poor. Her daily menu consists of breakfast - tea and toast, lunch - a baked potato with a filling and supper - a sandwich. I did, on one occasion, take the baked potato lunch my mother had been served back to reception as it looked as if it was two days old. There is a distinct lack of variety in her diet and little or no fresh fruit."

G G rating: 3.42 out of 5

"A very friendly and well-run care centre. The activities are outstanding and communication is really good. My mum has been here for a long time and I don't hesitate to recommend Barchester Awel-Y-Mor Care Home to anyone who wants to be a resident."

H C rating: 5.00 out of 5

"My husband and I have been visiting a patient here for some weeks and she has been very happy and content here, there's so many activities to keep her occupied which helps so much."

Sheila D rating: 5.00 out of 5

"Everything about Barchester Awel-Y-Mor Care Home is more than we expected. We look forward to our stay."

Donald T rating: 5.00 out of 5

"On arrival five weeks ago, the first thing I noticed was everyone seemed happy and welcome. It is relaxed and friendly."

Jennifer W rating: 4.42 out of 5

"My son has been a resident for the last eight months he has settled in well here. The staff are lovely, pleasant and very helpful. The home is lovely, lovely facilities, lots going on for the residents and they also get the families involved as well. I am more settled now my son is happier. Lovely place to come and visit, make you feel part of the family."

Sharon H rating: 5.00 out of 5

"Friendly staff, helpful when asked. Fantastic environment with lots going on."

Sue J rating: 4.92 out of 5

"Very friendly and caring staff. Always welcome!"

A W rating: 5.00 out of 5

"My uncle is a resident of the home and I can honestly say I cannot fault the care and love he receives. The home has a very relaxed atmosphere and the whole team make you feel like family. The recent refurb is beautiful and I couldn't ask for a better place."

C B rating: 4.92 out of 5

"An outstanding team (all staff) led by a very approachable and immensely supportive manager whose experience and ability to react instantly are impressive. The care afforded to my husband continues to excel and I only have to ask and I see a medic straight away. Clearly, communication is the key and teamwork. These are evident. I continue to be very pleased to have entrusted my husband to Awel-Y-Mor Care Home."

Beth H rating: 4.70 out of 5

"Irrespective of the building and its finery, the care and management are my concern when reviewing a home. I delight in the teamwork and mutual inter support that the staff offer. High praise indeed, led by a very switched-on manager who has excellent social and interpersonal skills together with the required knowledge and experience."

Beth H rating: 4.67 out of 5

"The staff are very good, easy to talk to and helpful. Nurses are always available to answer my questions. The admin staff are very good and management very helpful and considerate."

Iwan P rating: 4.33 out of 5

"My Mum has Huntingdon's Disease and has very complex needs. Awel-Y-Mor are outstanding at making sure that she is part of an impressive activities program: going out for trips, meals, ice creams etc as well as enjoying in house sensory room and using the gym. They are creative in delivering a wide range in-house too. It is a team-wide effort led by the manager and they are very modest about how good they are, at what they do. Communication is very good and referrals made as required to HCPs and other networks including Huntingdon's Disease Association. My Mum has had a chaotic and troubled life and the biggest compliment I can pay Awel-Y-Mor is that she is settled and happy and this is down to the excellent care she gets. Mum has been at Awel-Y-Mor for over five years now and I hope for many more like this. I love the super friendly staff and always made welcome no matter what they have on their own plate and what challenges they face. Thanks: much appreciated."

Helen C rating: 5.00 out of 5

"Staff are friendly and helpful, always having a professional attitude. Coffee morning cakes look stunning!"

Alison P rating: 5 out of 5

"The biggest strength of this home is the staff and management; you are only as strong as the weakest link. Teamwork is paramount. Friendliness and welcoming home, helpful and obliging. I'm very confident that Awel-Y-Mor caters for all my husband's needs 100-per cent."

Beth H rating: 4.36 out of 5

"I have lived here for three years, and my wife has lived here for 17-years. We are very happy here. The staff are excellent, and myself and my wife are happy and comfortable. The gardens are beautiful, and I spend a lot of time in them."

Michael T rating: 4.17 out of 5

"The management of the home is reflected in the high standard of individual nursing care provided. The carers go the extra mile to ensure that patient's needs are met. Nurses and carers are supported by an effective physical therapy dept. The home is maintained to a very high standard, this enhances the patient's comfort. Many varied activities are offered in an inclusive manner to help stimulate and encourage patents. The dietary needs are met with flexibility and patience. The variety of foods offered provides for all tasks. This a happy ship."

Jennifer G rating: 4.67 out of 5

"Awel-Y-Mor is a place of love, care, rest and respect to all who reside here. As a member of a family who's husband is now a patient here words cannot express how grateful we are to all staff. It has become a family unit. Thank you. God bless you all."

A R rating: 5 out of 5

"Very happy with Awel-Y-Mor in terms of the care offered to my husband and the standard of communication between myself and the home. Carers, management and all staff who work as a team and share expertise. Despite the restrictions of visiting due to Covid, the home has maintained contact through Facebook, social media and video calls. Now we can visit!"

Beth H rating: 4.6 out of 5

"Always satisfactory, care brilliant."

L E rating: 5 out of 5

"I have nothing but praise for the care and attention all the time; he has been at the facility. He is treated like a family member, and most of the time, he is very happy."

Sandra G rating: 4.75 out of 5

"Due to Covid, this is my 2nd bedroom visit. The home have done a brilliant job of keeping my daughter safe."

Stephen B rating: 4 out of 5

"My brother has been at Barchester Awel-y-Mor for a number of years, I have always found the staff helpful and caring. During the pandemic, they have gone above and beyond for our family."

Julie T rating: 5 out of 5

"Both my daughter and late husband have received care at Barchester Awel-y-Mor. The staff have always been most helpful and courteous. Residents are treated with respect and kindness by everyone. Staff are innovative and are always looking for new opportunities to stimulate and entertain residents. During these difficult times, the management has worked hard to keep residents in touch with their families."

Jennifer G rating: 5 out of 5

"Awel-y-Mor the quality of care is superb, the home is beautiful, very welcoming, super efficiently run, the quality of care is fantastic, the staff are all welcoming, caring, helpful and compassionate not only to residents but also the families. They looked after my man for me until he was able to return home to me in our new home, the staff there have become our extended family keep up the excellent work guys. You have all worked so so hard under extreme circumstances well done you should all give yourselves a pat on the back. Stay safe everyone once again a massive massive thank you to Awel-y-Mor. I highly recommend anyone looking to place a relative you should go and see it 5star quality of care."

Jayne W rating: 5 out of 5

"Awel-y-Mor has continued contact by technology, phone etc during these restrictive times, they do all they can to ensure visiting is possible in a safe and friendly environment both indoor (specially designed safe room) and outdoor. The on-site maintenance and staff did a great job, carers and management work well as a team as do the rest of the staff."

B H rating: 4.82 out of 5

"My Mum has been at the Care home for 2 years and we are so pleased with the care given my Dad has now become a resident and is enjoying spending time with my Mum. I cannot fault anything. The whole team have been exceptional in supporting my parents and the wider family. We can’t thank them enough."

Lisa P rating: 5 out of 5

"I cannot praise this home highly enough. The care is excellent and they always go above and beyond for all of the residents living there. During covid their number one priority has been strict infection control to ensure the safety of both the residents and staff. There are always stimulating activities going on to make up for the fact that visits are limited. They have built a covid safe visiting suite and have a booking system to ensure that visiting is fair for everyone. They have a closed Facebook group that they post photos of what our loved ones are doing daily, it's so nice to see that they are having lots of fun! They have invested in technology to provide video calling for residents to see their families when visiting is difficult. I wouldn't wish for my mum to be living anywhere else ( other than at home, obviously!)."

Rhian rating: 5 out of 5

"Very caring staff. The home works hard to meet the needs of residents and carers. From the day of admission my son has been treated with dignity and respect, I feel confident that he is receiving the best care that is available for his complex needs."

Pamela G rating: 5 out of 5

"My father was admitted to Awel-Y-Mor last June (2020). It was a very stressful time for us but the home was very reassuring, professional and informative about how Dad's needs would be met etc. It is difficult to comment on facilities etc as we have not been into the home due to Covid. However, activities continue and the staff appear to go to a lot of effort to make sure my Dad is comfortable and cared for while giving him as much independence as safe too. The lady who cares for Dad always gives me a detailed update when I call on what Dad has been doing and how he’s been., so important at the moment when we cannot visit inside and unfortunately I can’t get the feedback from Dad due to his illness. The home has done wonders to keep all the residents safe during this time, can’t thank them enough and I look forward to the time I can visit properly."

Helen H rating: 4.5 out of 5

"My aunt was placed in Awel-Y-Mor when her needs became too great for my grandmother to manage at home even with care and support. My aunt's needs were very complex and intense and at times very difficult to manage. The care she received was absolutely amazing. The staff are very knowledgeable and experience with supporting those with complex needs. My aunt was treated with dignity and respect by the staff. She was placed in the care home in the height of the pandemic and this was very difficult for us as a family but they ensured that we were aware of everything that was going on and they always had time to speak to us with regards to any concerns or changes in her health. There appeared to be activities going on at the care home which she thoroughly enjoyed, you only have to see their Facebook page to see the amazing activities that they do. I would highly recommend the care home due to the overall standard of care, respect and dignity given to the residents."

Cerys rating: 5 out of 5

"The home is always clean and welcoming. The staff are very friendly. I feel the home has gone about and beyond to keep the staff and residents safe during Covid-19. I would highly recommend this care home."

Michelle B rating: 4.17 out of 5

"My brother-in-law is a resident, the care and compassion showed to him by the staff; is exceptional. He has been made to feel so at home. I cannot fault the home. What an amazing place; well done to everyone."

Lynn C rating: 5 out of 5

"The on-going care in these most difficult of times is second-to-none at Awel-y-Mor. Each and every member of staff is committed to keeping the residents safe and well. Staff are also ensuring that appropriate activities continue in order to maintain the morale of the residents. I cannot thank them enough for looking after my husband so well. Loving the social media page by the way."

Rhian rating: 5 out of 5

"My mum has been at the care home for many years, and due to her illness can be quite a handful. My hat goes off to the staff for not only their exceptional care and tenacity but for also accommodating my phone calls at weird hours. Their demeanour on answering the phone is always ‘can do’ bubbly and always ask me how America is. Just recently, one of the staff tried to accommodate a video call with my mother at home, but the time difference was our enemy. I absolutely adore the staff and what they do. Thank you."

Alcwyn S rating: 5 out of 5

"What a lovely home. My brother has been there for several years. He's always well cared for. The meals always look delicious. They have several long-standing nurses and carers that my brother recognises and interacts well with. And queries are always answered promptly. Highly recommend."

Julie T rating: 5 out of 5

"My husband has been here for 19 years now. It is his home. This is largely due to the dedication and professionalism of its staff, but also to how much they care about their clients. They have become family, and under current circumstances, I worry about them as much as the rest of our family. I take my hat off to them all! A wonderful bunch of people."

Julia R rating: 4.58 out of 5

"The whole team here are very welcoming and the attention to detail is noticeably better than other homes I considered. It’s always spotless, there is a constant program of renewals to make the place look and feel fresh but it's the staff that really make the difference. My Mum has been here for over three years and has really thrived. The activities are creative, built around her needs and video calling during COVID lockdown has been a revelation to her. I’m not on the doorstep so it's real peace of mind for me to know how well she is being cared for. My Dad and Uncle are no longer with us but they were also cared for at Awel-y-Mor. My Dad loved the food and the daily visit from the chef to see what could tempt him. It’s a real team effort and I can't thank all the staff enough."

Helen C rating: 5 out of 5

"I would highly recommend everything about Awel-y-Mor Care Center. All the staff are amazing and go above and beyond for their service users and their families, and in these difficult times when we can't get to visit our loved ones; I know my daughter is receiving the best care possible."

Allison J rating: 5 out of 5

"A very lovely home, all members of staff and residents are very welcoming and friendly when we visit with my young family. My brother is very well cared for and seems very content. The facilities are great, communal areas and bedroom room are always immaculate. There has been great communication from care staff with family during this very worrying and difficult lockdown time."

Sandie H rating: 4.58 out of 5

"Overall a great place, my daughter was there for 6mths, wouldn’t have a problem with her staying there again if need be. Food was great, very friendly staff, lots going on daily, great tv rooms, gardens, always tea coffee and cake for people visiting and my daughter had a fab send off from all the staff when she came home."

Andrew H rating: 5 out of 5

"I am very pleased with the care my husband receives at all times. He is treated with respect, consideration and dignity. I too am always welcomed, fully updated and treated well."

Beth H rating: 5 out of 5

"The nurses and carers are very dedicated to all the residents. They are so upbeat and positive in this uncertain climate that we find ourself in. They don’t realise how valued they are. We as a family appreciate every one of them, and are so grateful for the care they provide! I can’t say thank you enough!"

Lisa P rating: 4.33 out of 5

"I would always recommend this wonderful place to anyone. My daughter is so well looked after, the staff and management are all wonderful people."

Marion H rating: 5 out of 5

"A wonderful place, cannot fault it. Management and staff are brilliant. Amenities for residents are excellent."

Jackie T rating: 5 out of 5

"The staff are very welcoming and helpful. Grandma is happy here and she likes the food and enjoys the coffee mornings."

Bethany P rating: 5 out of 5

"Care and attention given to our young girl have been excellent. So bless we found Awel-y-Mor. Carers very friendly."

Miriam G rating: 5 out of 5

"My father was a resident at Awel-y-Mor for a year. He had been seriously ill after suffering a brain haemorrhage and required 24-hour specialist care. We had viewed several homes in the locality, prior to visiting Awel-y-Mor. On our first visit to Awel-y-Mor, we were shown around by a lovely welcoming carer who put our minds at ease and explained everything clearly. The first impression and general feel of the place was that of warmth. My father was cared for impeccably by all staff members who cared for him like they were looking after their own dad. Amazing place."

Tracey T rating: 5 out of 5

"My Son is being well cared for."

Eiddwen H rating: 4 out of 5

"The care given to my brother-in-law has been brilliant. The staff have been very helpful and friendly."

A P rating: 4.17 out of 5

"I find this to be a good nursing home, the staff are good, some are excellent but as always they could do with more staff."

B M rating: 4.83 out of 5

"As a daily visitor with no set arrival/departure time, I have largely been warmly welcomed by nurses and carers. I am relieved and have peace of mind that my husband (who cannot walk, talk, eat, drink etc) is well cared for by nurses who go the extra mile and nothing is too much trouble for them, The carers are exceptional."

Beth H rating: 4.8 out of 5

"Staff are friendly and committed, the standard of care is very high. The building is functional and well kept. Facilities are suitable and thought has clearly been involved in their planning. Although the building isn't an old, fancy mansion and there are clearly budgetary constraints on what can be achieved at this facility. Hard work and genuinely caring employees make Awel-y-Mor excellent value and a good quality of life. It is possible to pay a lot more elsewhere but it would be hard to get more than is on offer here. More work could be done on diet plans for residents."

Barry G rating: 4.08 out of 5

"Caring staff and quality of service in pleasant surroundings. Hubby is happy here which is most important to us."

J R rating: 4.5 out of 5

"Comfortable room, friendly, helpful staff, good food."

Christina S rating: 5 out of 5

"I cannot praise the staff, in its entirety, for the care and support they've offered my husband since he became a resident in Awel-y-Mor in December 2017. Nothing is too much trouble and, in fact, the staff go out of their way to do their very best for him. This includes accompanying him to London for a charity event, sorting out an afternoon's respite in a care home in Twickenham, to ensure he was as safe and comfortable as possible. I have, in fact, recommended Awel-y-Mor to a friend whose Father is now a resident here. Thank you to you all for everything."

Rhian C rating: 5 out of 5

"I was impressed with the meeting we had as far as I am concerned there was nothing I could complain about. I am quite happy with the care my son is having, I would not like him to go elsewhere."

Sonia S rating: 4.75 out of 5

"My brother has been a resident for 2 years. During that time, he has been well cared for. The staff are very kind, friendly, some are exceptional. They bother to get to know the person in their care and accommodate their needs/interests and build confidence. The activities team organise events and take residents out as much as they are able - from rugby to theatre to picnics, meals etc. The home occasionally has "restaurant evenings" where families join the residents for a lovely meal and entertainment. Overall, he is well cared for and I don't worry that he is safe."

J H rating: 4.18 out of 5

"My wife has received wonderful care here for 15 years."

Ian D rating: 5 out of 5

"Good care and friendly staff. My son is happy here."

A L rating: 4 out of 5

"I think it's always clean, very welcoming place. They are very well looked after. The staff are very good at what they are doing."

Kirsty P rating: 4.08 out of 5

"My brother is well looked after."

Tyron E rating: 5 out of 5

"My brother has been in Awel-y-Mor Care Centre for about 4 years. His main carer (our mother) passed away in 2011, but he had been in other care establishments prior to arriving in Gorseinon. With Down syndrome and unable to communicate, he went through a harrowing grieving period. He needed good nursing care, which he has always received in Awel-y-Mor. My sister and I have been very pleased with the overall care. The staff are friendly every time I visit."

C J rating: 4 out of 5

"Awel-y-Mor provides a home from home environment for its clients and excellent support for their families. The staff are caring and the standards of both medical and emotional support are high. I would recommend the facility to anyone who is or has a family member in the same situation. My husband has been here 15 years now. I think that says a lot about the place. It's his home."

J R rating: 4.08 out of 5

"The meeting was very good, all aspects were spoken about. There were no complaints, everybody was happy with the home and the care their relatives were having."

Sonia S rating: 4.83 out of 5

"It's brilliant. It is very well run and my son really enjoys his time there."

Sonia S rating: 4.92 out of 5

"My wife became a resident in Awel-y-Mor Care Centre in April 2016, prior to this date she enjoyed respite care there starting in 2002. I have nothing but praise for the standard of care my wife has received over many years. My wife is very happy and settled here. It is a great weight off my shoulders knowing that she is very well cared for."

Ian D rating: 5 out of 5

"Except for the lack of Occupational therapist and the opportunities to use all the rehabilitation equipment I would rate it as excellent Caring staff: Excellent Therapy staff: Excellent except for the lack of Occupational Therapist Catering staff and food: Excellent Nursing staff: Excellent Cleaning staff: Excellent The way we get treated is of the highest standard"

Don O rating: 4.83 out of 5

"No comment. Everything is fine."

D J rating: 4.17 out of 5

"My experience is very good from the time I moved in, I was welcomed by all staff and all the staff are all very helpful to me. As a visitor to the home several times a week I can say I have always been welcomed when entering and always been kind and friendly."

Emma L rating: 4.64 out of 5

"My son appears well cared for and has improved in many ways since being in the care of Awel-y-Mor Care Centre. Thank you to everyone."

Pamela H rating: 4.18 out of 5

"Dad is very happy and requires a lot of attention. All his needs are fulfilled."

Leanne W rating: 5 out of 5

"My experience of Awel-y-Mor has always been very positive, from our relatives point of view. Care home has a pleasant ambience, fresh and welcoming. Staff appear to try their best to meet the needs of residents, management very approachable. Management very approachable. Having stayed myself as a client - my experience of this was also very positive. Home was safe and welcoming approach. Lately shortness of staff have been noticed."

Pamela H rating: 5 out of 5

"We as a family have had an excellent experience here. The management and carers are professional, knowledgably and very caring to residents and visitors alike. The facilities and activities are excellent, plentiful and well run and there are many communal areas to suit individual needs. A care home is never going to be quite like a private home (living in your own home) but I'd say this is as close as it gets."

Ann B rating: 4.91 out of 5

"It was very good. Relatives put their point of views forward and issues were dealt with. My son has been at the home for eight years and I would not like him to go anywhere else as he is looked after well."

Sonia S rating: 4.83 out of 5

Useful Guides and Information

Care and Facilities

Care & Facilities

Our facilities are designed to the highest standards and the care we provide is delivered by passionate and highly-trained professionals.

Find out more about our care and facilities

Activities & Events

Our activities programme is planned with individual tastes in mind, and residents always have the opportunity to try new and exciting things.

Find out more about our activities
Food and nutrition

Food & Nutrition

We offer a constantly evolving menu that caters to the tastes and dietary requirements of those we support.

Find out more about our food & nutrition

Your next steps to finding care

Our team are here to help you when you are ready to talk about the care and support you need. Please call our team to arrange a visit and come and take a look around our home.

Call our team

Call our team for more information about our care home and to arrange a visit. Phone lines are open Monday to Friday from 9am – 6pm and on Saturday from 9am-5pm.

Send a message

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Download a brochure

Download our brochure to find out more about life in our care home

Our fees and contract

We want to be as transparent as possible about how we charge for the different services we provide as well as what's included in our contract.

Care Home and Company Awards

Frequently Asked Questions

  • What types of care does Awel-Y-Mor Care Home offer?

    Awel-Y-Mor Care Home offers Nursing care, Services for under 65.