Meet the Awel-Y-Mor Care Home Team

Our trained team of professionals work together to create the best possible experience for those living in the home, striving to deliver excellent care services in a warm, homely environment. You can find out more about some of our wonderful staff members below:

Lynda Hamilton-Shaw

General Manager

Hi, I'm Lynda, the General Manager here at Awel-Y-Mor, and I would like to welcome you to our home.

I started at Awel-Y-Mor in January 2013 and became General Manager in October 2015. I am responsible for the day-to-day running of the home, ensuring all staff provide excellent care to residents, and promoting a happy and friendly atmosphere in which family and friends can feel welcome and know their loved one is cared for and supported.

I take my responsibilities very seriously, and the residents are at the heart and are the driving force behind all the decisions I make. I am proud to work for Barchester and lead such a caring and compassionate team, and my individual successes are down to each and every member of staff that work at Awel Y Mor. I was nominated for and was awarded Welsh Nurse of the Year in the Wales care Awards in 2022, and I was awarded Divisional General Manager of the Year in the Barchester Care Awards in 2023, and I certainly wouldn’t have those accolades without the support of my wonderful team, who are all dedicated to the residents, and we encourage a friendly and warm environment for them and for their loved ones.

Michael O'Reilly

Responsible Individual (RI)

Michael O Reilly joined Barchester Healthcare in April 2017 and is the Responsible Individual (RI) for all of our Welsh services. As RI, Michael visits all Welsh services at least every three months and works closely with the home management team and regulators to ensure that the highest quality of care is offered. Michael is very proud to be part of the team.

Michael holds the position as General Counsel and Director of Quality, Risk and Compliance as well as the Company Secretary for Barchester.

Rachael Walters

Rachael Thomas

Deputy Manager

I re- joined the team in 2017 as Deputy Manager, after previously working at Awel Y Mor for 8 years. I have worked in Neuro for 18 years, and been in management for 10 years.  I am caring and passionate about caring for residents who have suffered life changing events. As a team we promote independence and seek to improve quality of life for our residents and to maximise quality time with their family and friends. I am proud to work for Barchester and Awel Y Mor, and lead a caring and motivated team.

Nicola Rees

Head of Unit

I have been with Awel Y Mor for 6 years.  I started working here as a carer and have since completed my professional training and qualified as an RGN.  I have been fortunate to be able to continue my career progression and I am now proud to be a Head of Unit.  

Rebekah Thomas

Head of Unit

Jo & Julie

Activities Coordinators

Awel-Y-Mor's activities team consists of three Activities Coordinators, each having a specialist unique role within the group, including work in the multi-sensory concept, as well as organising days out, trips to sporting events and pop concerts, and arranging themed days. Jo has been with us for over ten years, beginning her Barchester career as a Carer, and Julie joined us in 2018.

Paul John

Paul John

Head Chef

Paul John has been working at Awel-Y-Mor since 2003 and he has been Head Chef here since September 2017. He leads a team who always go above and beyond to ensure that residents get choice and the food is always of a high standard.

Dave John

Head of Maintenance

David has worked for the home for over 25 years, mainly as the Head Chef – and is now the Head of Maintenance.

It is his job to ensure that equipment in the home is maintained to a high standard and kept in full working order

Tracey Protheroe

Head of Housekeeping

Tracey has worked at Awel Y Mor since November 2005, and has completed NVQ level 3 in Customer Service. Nothing is too much trouble for her, and she is a very much liked and respected member of the team.

Jayne Satterley

Multi Sensory Therapist

I am a qualified Laughter Yoga Therapist and also assist with Music Therapy within the home.  My role is lots of fun and it is truly rewarding to see our residents' quality of life improved through the services I provide. 

Natalie John

Natalie John


I provide physiotherapy treatment for residents at Awel-Y-Mor with the help of our therapy assistant, Marlene. We work with residents to help them achieve their goals and reach their full potential. I qualified as a physiotherapist in 2012 and gained my master's in 2017. I have worked previously in the NHS.