What our families say

We score 9.8/10

33 Reviews

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"My mother was very poorly in the last 2 weeks. The care she received in Barchester Archview Lodge Care Home was second to none. The care and understanding shown to myself and my family was fantastic. In my view, they were all angels. Thankfully, my mum is on the mend and I could not wish for a better place for her to be."

Eleanor D
carehome.co.uk rating: 4.67 out of 5

"Since I moved in here, I am very well looked after. Plus my family know I am happy and safe and well fed. The staff are first class and very friendly."

Maurice T
carehome.co.uk rating: 4.92 out of 5

"My husband has been in Archview for 3 months. I have been very happy about the care and attention he receives. Initially, he found it a bit difficult but now he seems very happy. He enjoys the activities especially the entertainers. He joins in the singing. He also enjoys the food and I have had lunch with him a few times which I have enjoyed. The staff are all friendly and caring."

Sarah B
carehome.co.uk rating: 4.75 out of 5

"Overall during the last year have seen a decline in mum's health. She has times when she's hallucinating and does not feel quite right. On these occasions the staff deal with her and her wishes. It is very upsetting to me but staff are very caring and considerate and tell me they deal with occasions like this all the time. When not quite right the GP is called and I am informed (mum been there 3 years now)"

L H
carehome.co.uk rating: 4.92 out of 5

"Immediately felt comfortable on entering the premises. The staff are very friendly and helpful. Grounds outside were very pleasing to the eye. All the staff are very caring to residents and visitors. If I have to use the facilities myself anytime at a nursing home I would be pleased to enter Archview Lodge Care Home."

Florence E
carehome.co.uk rating: 5 out of 5

"Since arriving at Archview Lodge Care Home my mother has enjoyed daily activities which she enjoys. She loves to sing and watch films that I brought in for her and the staff regularly have film evenings which other residents enjoy. All of the staff are friendly and caring and has made my mother's stay here very happy."

M M
carehome.co.uk rating: 5 out of 5

"Our relative has been in Archview for nearly 2 years now and we are very happy with the care she is being given. She is treated as an individual rather than a number. She is always clean and attention given to her hair which is always nicely done. These little touches are important. Shows people care."

William S
carehome.co.uk rating: 4.58 out of 5

"I would like to thank all the staff for the care that they are giving my mother. They are all Angels."

Grace D
carehome.co.uk rating: 4.42 out of 5

"I like the appearance of the building and like the weather to sit in the garden, like having the entertainment. My health has improved with the good care. No more panic attacks. I've learned to crochet, knitted incubator covers, making scarves, made loads of friends from other residents to relatives kindly bringing me in wool. Like getting my hair done by the hairdresser."

Margaret S
carehome.co.uk rating: 4.58 out of 5

"I am so grateful for the warm, loving care my mother has received at Archview Lodge. The happy, positive attitude in the home along with the kind considerate and loving staff has made her time at Archview Lodge a very positive experience. I can highly recommend this home."

L D
carehome.co.uk rating: 5 out of 5

"Our overall experience at Archview is very good with the professional attitude of the staff form all areas of the home. If we have had any problems they have been resolved very quickly. My mother is very well looked after."

P B
carehome.co.uk rating: 4.42 out of 5

"Since I became a resident in Archview I have had a very positive experience. The staff can't do enough for me. There is a very happy atmosphere around the home. There are plenty of activities of all types. Entertainment as well, singers, links with schools, animal-friendly, I can enjoy my family visits with the dog. The manager here runs the home to a very high standard. The food is also excellent."

Margaret H
carehome.co.uk rating: 5 out of 5

"Archview Lodge is by far the best care home in the area with most excellent management and staff, excellent food and activities every day. The building is well maintained and staff keep me informed of any matter affecting my mother."

Thomas L
carehome.co.uk rating: 4.75 out of 5

"In the two and a half years since my sister has been in care, she and her visitors have been treated with respect and kindness. All staff, regardless of their position are very professional and caring. I would have no hesitation to recommend Archview Lodge to anyone who has a relative or friend needing care."

M W
carehome.co.uk rating: 5 out of 5

"I have been so happy with the excellent care my mother has received at Archview. The staff are caring, understanding and compassionate. The many activities keep the residents entertained and engaged. Our family are so fortunate that this facility cares for our family member with love."

L D
carehome.co.uk rating: 5 out of 5

"Archview Lodge is the best home in Midlothian. Everyone is so helpful, friendly. The place is spotless. I am always kept in touch with any changes, it's like one big happy family. 100% perfect."

Jeanette D
carehome.co.uk rating: 5 out of 5

"We have found the staff in general really caring and kind, my dad has been in the home 1 1/2 years. All management are very helpful. Charge nurses are superb. I can only say a really good team, I visit my dad about 4 or 5 times a week, perhaps early in the day or later in the afternoon, just when I can go, they are always looking after him really well. I am very grateful for their kindness. Archview Lodge was the best choice for us and could not be happier. It's really the staff."

Christine H
carehome.co.uk rating: 4.33 out of 5

"My experience is very simple. In my view, it is one of the best care homes in the area. Very well trained staff in all areas of elderly people care. Very reassuring for family and relatives."

G W
carehome.co.uk rating: 4.58 out of 5

"Dad passed away in late April 2017 having enjoyed nearly 10 years of excellent compassionate friendly care. In his final few days the staff were fantastic in their loving, professional care of dad and me and they facilitated what was a very sad moment, making it calm and serene and peaceful. The home is run by loving attentive staff and managed with professional high standards ensuring residents have respect, dignity, safety and caring in a loving, friendly, pleasant home-from-home atmosphere. Highly recommended."

S M
carehome.co.uk rating: 4.58 out of 5

"Mum is extremely well cared for, staff attentive and caring, food superb and time is spent helping patients who need it. Rooms, home and laundry very well done and done quickly. All staff attentive to patients and families. Memory lane is highly recommended. Activity team work hard to keep patients active and bring a huge variety of entertainment and things of interest to the residents. Mum passed away early April, care was first class and staff worked closely with the GP."

Margaret B
carehome.co.uk rating: 5 out of 5

"Mum has been extremely well cared for as have the family. We have spent a lot of time over the past few months in Memory Lane visiting Mum and have been welcomed by all. You can't fail to notice time and care given to all and great patience shown. Sadly for us, Mum passed early April but again, palliative care (and care to us all) was second to none. Management were very proactive and all staff (reception/cleaners etc) were friendly and obviously take pride in their work."

Ann L
carehome.co.uk rating: 5 out of 5

"The standard of both physical and mental care my father receives is excellent. Care continues to be delivered to his individual needs in a gentle, friendly, yet respectful manner. All grades of staff endeavour to ensure the atmosphere is a happy one with lots of 'love' and laughter whilst maintaining a high level of professionalism. Meals are nutritious and well prepared with a varied choice. Relatives are always made to feel very welcome and are well informed about the health and well-being of their loved one. I am very reassured knowing that my father is living at Archview."

C M
carehome.co.uk rating: 5 out of 5

"My mother has now been a resident for nearly five years at Archview Lodge. I am very pleased with the care she gets as she gets progressively worse. The management team are very approachable, nursing team very dedicated, carers are young (most of them) but nice, caring girls and men. The kitchen staff make lovely meals and really try to please everyone and the cleaners do a good job and the laundry is always well done. Overall a very happy environment to leave an elderly relative."

I B
carehome.co.uk rating: 5 out of 5

"When my aunt first arrived at Archview, she took some time to settle. The staff were wonderfully patient, kind and understanding. As the team of staff were consistently the same for her 5-month stay we all got to know each other quickly. Throughout her stay, she was treated with dignity, kindness and as an individual. My aunt was continually offered choices (food, activities etc) and her decision was respected. I felt included in the care that she was given and never had to worry about my aunt. She was given a lovely quality of life."

S A
carehome.co.uk rating: 4.92 out of 5

"I think it is very good. I have kept better health coming to the home. I like the woman that is working alongside me and they are a very good help. I have met new friends being in the home."

Margaret S
carehome.co.uk rating: 4 out of 5

"My aunt moved into the care home in May. The process was very easy. The general manager was extremely helpful and informative. All the other staff are lovely and caring. I have peace of mind she is being looked after. There is so many social activities she has attended and she is enjoying life. She said she is not going anywhere else from here and said she should've done it sooner."

Moira S
carehome.co.uk rating: 4.58 out of 5

"The care/respect and love that was shown/provided to my grandfather was almost as good as the care I had given him - in his own home. Given the parameters of the care sector, my grandfather was cared for in the highest standards possible. He felt safe/protected and loved. All staff across the board showed genuine affection for my grandfather, I would have no hesitation in recommending this care home. Thank you to the manager and her team."

Trish C
carehome.co.uk rating: 5 out of 5

"My grandfather always commented how he enjoyed the company/care/people that worked and lived in Archview. His physical/personal care needs were always met to the highest standard. I loved visiting him, the staff always ensured he sat pride of place right beside the window looking out for his daily visitors."

Lynne S
carehome.co.uk rating: 5 out of 5

"My father enjoyed his time at Archview. I felt a lot of comfort knowing that he was well looked after. He loved the genuine affection he received from all the staff."

Brian C
carehome.co.uk rating: 5 out of 5

"Our parents moved to Archview Lodge 8 months ago and very quickly settled in due to the professionalism and friendliness of ALL the staff and other residents. Our whole family are welcomed as participants in their new community, which we very much value. My sister and I both have POA and have been very much involved in their care and well being for several years. Archview Lodge consult our parents and us about their care needs and we are informed quickly and honestly of any incidents or concerns, so they are resolved as we would all prefer. Archview Lodge is a lovely, safe and happy place for mum and dad to remain together for as long as they can."

Shona T
carehome.co.uk rating: 4.91 out of 5

"Mum has stayed in Archview for almost a year now, from day one meeting the manager we knew we had made the correct choice. Mum is very happy and well cared for, she feels safe and has taken a new lease of life!! All the staff team from the manager down are very caring, professional, approachable and always friendly. They are very respectful to residents and their families alike. Residents are always treated with dignity and as individuals where their independence is provided. The staff go over and above the call of duty. There is always a fun, warm, homely atmosphere. A large part of the worry and stress has been lifted since mum has been starying in Archview. I feel our family has become a lot bigger, as not only has mum forged new friendships our family has as well. Hats off to all the staff of Archview Lodge"

Lorraine B
carehome.co.uk rating: 5 out of 5

"My mother has been at Archview Lodge for 4 years. I am extremely happy with her care. The staff are really caring and very friendly. My mother cannot communicate now and it very difficult for them and for me but they speak to me and it helps. The nursing staff are excellent as well and don't hesitate to get GP advice. They are all lead of course by an excellent manager. They also have an enthusiastic entertainment team, cleaners, laundry, gardener and DIY man, overall a very good team."

Isabella B
carehome.co.uk rating: 5 out of 5

"My father was previously cared for, for a short time in another care home (different company). Sadly standards of care and hygiene were unsatisfactory. Thankfully a bed became available at Archview. During a visit to discuss transfer I became upset due to concerns over his welfare, the manager was very understanding and took on board my concerns and behaved in a very professional manner in regard to these. I was very happy that he was accepted and transferred. Since then he has received a constantly high standard of individualised care. Staff are caring, gentle and supportive to my father. Overall standard are very good in hygiene, activities etc. I am very happy for my father to live there. (It's like night and day!)"

Catriona M
carehome.co.uk rating: 5 out of 5

"Two years ago I was searching for a care home for my very elderly parents. Of the eight homes we visited, Archview immediately became the preferred choice. It presented an image of a warm, friendly and caring environment, where all the staff truly respected the residents and their needs. My parents were fortunate to be eventually accepted as residents in Archview, where they were able to spend their final years together with care and attention of the highest quality. All of the staff … the general manager, the nursing staff, the carers and all the ancillary personnel showed a personal interest in the residents. Most noticeably, they all appeared to enjoy what they were doing and nothing, not even the occasional special request, was considered to be an obstacle. Considering I live overseas and was not able to be with my parents immediately in the case of illness or emergencies, it was comforting to have the confidence that they were being looked after so well."

Graeme L
carehome.co.uk rating: 4.83 out of 5

"Mum settled in well in the last six months. Broke hip in fall and care, attention and physio given by home when she went back excellent. Staff always willing to answer any questions or go out of way to help."

Loraine H
carehome.co.uk rating: 4.42 out of 5

"Archview, I saw many care homes before coming to a decision that this home is the very best. Lovely staff, well cared for residents, my father is very happy here. Lovely environment for the elderly people. More stimulus than most places. Excellent management team. Thank you."

Christine H
carehome.co.uk rating: 4.25 out of 5

"Mum went into the home on August 19th, 2016. From day one, staff made her and us very welcome. Very supportive with all our questions which needed answering but most importantly to us, spent a lot of time with mum helping her settle. As mum has Alzheimers they also checked out everything with family and took the time to ask us questions about mum e.g. health and what would help her settle and her memories. A very relaxed, caring and on the ball staff. From our welcome at the front desk each and every visit to all staff (cleaners/handyman/auxiliaries), we bump into. As mum is in memory lane unit all the staff in there most of all. Definitely a great place for mum - meeting all her needs."

Ann L
carehome.co.uk rating: 5 out of 5

"My mother in law became a resident in the home in August 2016. From the start, the staff have been very friendly to all visitors and are very caring to the residents. In the first few weeks, the staff spent time finding my mother in law's needs and getting to know her as an individual which was a great help in getting her to 'settle in'."

Robert L
carehome.co.uk rating: 4.83 out of 5

"My Mother was admitted to Archview Lodge Care Home in June 2016 with a chronic ulceration to one leg in particular. This condition had been ongoing from 2015. Prior to her recent move, Mother received occasional treatment as an inpatient for five weeks in hospital in January 2016 when a nurse was available or the ulcers were leaking and Mother would ring for help. From Hospital she was transferred to an interim Care Home in February 2016 where she remained until June. The condition of the ulcers deteriorated significantly between February and June. After only three months in Archview Lodge Care Home, my Mother's leg is healed due entirely to the dedication of the Nursing staff. As a family, we have seen the photographic evidence. It was staggering. Need I say more ?"

Eleanor B
carehome.co.uk rating: 4.75 out of 5

"We have found a caring home for our mother at this nursing home. She is well looked after. Meals are prepared and the staff go all out to see she is comfortable and well. Any queries you have are answered straight away. Entertainment for residents is first class. Nothing is any trouble. Rooms are lovely and well kept, and residents washing is always kept up-to-date. We are very happy indeed to have found a place in here. Mum also settled in very quickly and loves the singing and activities organised for her. she has a better social life than us."

Margaret B
carehome.co.uk rating: 5 out of 5

"All staff are very kind and helpful towards my parents and the other residents. There are regular meetings for both residents and relatives where information is disseminated and suggestions and opinions are welcomed, including input into the menus. My parents are very happy with the quality, quantity and choice of food provided. There are regular activities and entertainment involving friends and families of the residents as well as the wider community, which provide funding for ongoing residents entertainment. We were lucky to find anywhere that provided the care required and allowed my parents to remain together in the same room, after 60 years together it was not an option to split them up. We are all so grateful that not only do they remain together but that they managed to find a wonderful care facility in which to do so in Archview Lodge."

Morag N
carehome.co.uk rating: 5 out of 5

"The Archview team provides professional care and friendship to residents and their relatives in a way that creates a true family and homely feeling. They take time to understand the personality and character of their residents and help them to forge friendships. The constant worry and concern for mum's welfare and security has been unbelievably eased by the high quality care provided, and she has a happy and contented home environment."

Jean C
carehome.co.uk rating: 4.83 out of 5

Archview Lodge Barchester Healthcare

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