What our families say: Woodhorn Park Care Home

We score 9.9/10

17 Reviews

Good

05 December 2019

View the report

"My mother-in-law has been a resident in the home for approximately 2 years. Our family has been happy with the care provided. Staff have been generally helpful and approachable. It feels that she is being cared for at a good level. Staff are quick to respond to any requests from family."

T Fcarehome.co.uk rating: 4 out of 5

"I couldn't be more grateful for what they do for my dad. I love seeing the videos on Facebook of the residents enjoying themselves. I wouldn't take my dad anywhere else. A wonderful team who do anything to help you."

P Ccarehome.co.uk rating: 5 out of 5

"Care home is absolutely fabulous and all the staff are helpful, kind, nothing is a bother at all, my dad is very happy here and most importantly he feels safe. It's like a 5-star hotel rather than a care home. Thank you all for looking after my dad."

Caron Ncarehome.co.uk rating: 5 out of 5

"The home itself is bright, fresh and looks welcoming. The staff are very helpful and friendly. They are taking good care of my dad putting in measures to let them know when he is on the move (fall risk, no dementia) as he is reluctant to use his call button. The food seems varied and balanced."

Lynn Bcarehome.co.uk rating: 4.75 out of 5

"Woodhorn Park is a lovely bright cheery care home. Staff are extremely pleasant, supportive and helpful to residents and family members. Easy staff to talk to."

Colleen Bcarehome.co.uk rating: 5 out of 5

"The home is bright, clean and very well decorated and designed for comfortable living. The staff are excellent they have an excellent understanding of my mothers needs and demonstrate their affection for her. The staff are happy and very attentive to my mother. They are welcoming and reassuring to the family. We feel so fortunate to have her in such a lovely home where she is catered for with such genuine care and affection."

O Gcarehome.co.uk rating: 5 out of 5

"No complaints."

P Pcarehome.co.uk rating: 5 out of 5

"Happy with the care at the home."

R Gcarehome.co.uk rating: 4.75 out of 5

"The staff are very caring and professional. The needs and wellbeing of the residents are their priority. Knowing our loved ones are treated with dignity, respect and love mean so much to us. The care shown during Covid has been exceptional. Communications is always good. Our aunt loved living at Woodhorn Park."

Margaret Scarehome.co.uk rating: 5 out of 5

"My mother, who will be 97 in January has been in the home for 9-years. Although getting on in years, she is always cheerful when we visit. The staff at the home are very caring and could not do enough for you. The new covid designated visitor suite is very comfortable, under the circumstances, but it does allow us to see our loved ones. Hopefully, things will get back to normal in 2021."

Peter Wcarehome.co.uk rating: 4.92 out of 5

"The staff are lovely and caring. How they have managed to keep Covid-19 out of the home is amazing. My aunt was, and is, being very well looked after. I have no worries about her."

Linda Jcarehome.co.uk rating: 5 out of 5

"This is my second family member to be here and I am very happy indeed with everything. Both of them were happy, well cared for and it was always a pleasure to visit. Thank you."

M Bcarehome.co.uk rating: 5 out of 5

"During the lockdown period, the staff of this care home have been excellent in contacting me and keeping me updated with photos and a lovely card with my husband's photo on it. The visit today has been very rewarding for us to see him in a friendly and relaxed atmosphere in the lovely garden."

P Pcarehome.co.uk rating: 4.92 out of 5

"When my mam was living at the home and deteriorating with her dementia the whole family were under extreme stress and worry. My mam is always underweight and we tried everything we could to make sure she had her meals and maintained her weight with help from all professionals. We couldn't cope and now she is happy, eating and gaining weight. The pressure is off the family."

D Mcarehome.co.uk rating: 5 out of 5

"Many thanks to all the wonderful caring staff at Woodhorn Park who are going above and beyond to look after my Mam (and all the residents) at this difficult time. The support, updates, and reassurance they have given us when we have been unable to visit are much appreciated by the family and we will be forever grateful knowing that Mam who has been happily residing here for over 10 years is continuing to receive excellent care in a safe environment with dignity, compassion and kindness."

Karencarehome.co.uk rating: 5 out of 5

"My father was a resident at Woodhorn Park Care Home from 7th October 2019 to 20th January 2020. The care he received from all the staff was exemplary. They all showed patience, kindness and compassion throughout his stay. The service and care they provide are amazing and I would highly recommend their facility."

Coral-Marie Rcarehome.co.uk rating: 5 out of 5

"My Dad has been a resident at Woodhorn Park since February 2019. I have nothing but praise for this lovely, caring and supportive home. My Dad has stayed in several homes for respite over the last few years, including some very costly ones, but this home knocks the socks off all of them all. The main difference is the staff, they really do care! They got to know and understand my Dad very quickly. They know what he likes and what he doesn’t and will always try to accommodate him. He loves them and knows he can ask for help or even a chat at any time. We regularly hear or observe the staff helping other residents when they are unaware we are there, they show nothing but respect and kindness to everyone. The care, guidance and support they have offered my Mam and I has been exceptional and we are truly grateful to them. The home is very clean, in fact always being cleaned when I visit. The food is all freshly cooked from fresh ingredients and always plentiful. Overall a great home."

Anne Marie C carehome.co.uk rating: 4.83 out of 5

"Very caring, lovely staff, very clean. Residents made to feel very happy and welcome and kept occupied. I would highly recommend Woodhorn Park. A safe, caring environment. Lovely."

Robert Mcarehome.co.uk rating: 5 out of 5

"My Aunt's family thought everything was excellent, based on her time in the home and the way she was when she came home. She was very happy and contented."

Catherine Dcarehome.co.uk rating: 5 out of 5

"Everything is 100%. I've had the best company and help of all the staff which means everything to me. I'd love to come back maybe next time with my wife. I've had the best week and couldn't wish for anything more."

George Ccarehome.co.uk rating: 4.92 out of 5

"My Mother has been a resident at Woodhorn Park Care Home, Ashington since Sept 21 2018. My brother and I visited nine homes in our area, and there was only one we unanimously agreed would be a good fit for our Mother: Woodhorn Park. I visit three times a week and I watch and I listen. I’m incredibly impressed with the quality of care. Their dementia expertise, kindness and respectfulness are a pleasure to observe. Meals are prepared fresh by a chef - not processed/microwaved. The home is typically immaculate and well-maintained. There’s even a hair salon. There are lots of activities too including holiday celebrations (Remembrance Day window displays prepared by a member of staff, were a real tribute to residents), musicians, arts and crafts, sing-a-longs, and tea dances. Any (minor) issues are addressed through our wonderful care manager. If you are looking at care homes, I recommend you do your research - then come to Woodhorn Park to see the difference."

Elaine Fcarehome.co.uk rating: 4.75 out of 5

"It's just the feeling of being welcome and the next thing of being at home."

Ken Wcarehome.co.uk rating: 4.75 out of 5

"It was like a 5-star hotel, food was brilliant with plenty to choose from. Very clean and the staff were very attentive and caring."

F Ncarehome.co.uk rating: 5 out of 5

"Very good care home. Good care taken. Plenty of activities. Rooms always clean and tidy. Good selection of meals. Staff very friendly and knowledgeable."

Stuart Dcarehome.co.uk rating: 3.92 out of 5

"I have been treated well."

Diane Wcarehome.co.uk rating: 3.75 out of 5

"Barchester Woodhorn Park Care Home is a very friendly and caring place to stay and visit with caring staff who do a wonderful job."

Jean Tcarehome.co.uk rating: 4.5 out of 5

"The staff at Woodhorn Park have made my mothers stay an easy transition from hospital to the care home. I have found all the staff very approachable, friendly and caring but also very professional in the job they are doing. I have never had any worries or concerns whilst my mother has been here as I know she is safe and well looked after. I would have no hesitation in recommending Woodhorn Park Care Home to others."

Melanie Gcarehome.co.uk rating: 4.83 out of 5

"The family are happy to know that our relative is being well looked after."

Linda Acarehome.co.uk rating: 4 out of 5

"Very friendly staff. Good, clean and safe environment."

Dale Rcarehome.co.uk rating: 5 out of 5

"I find the home a refuge and a place of care with support from staff, both mental care and physical care. Also friendship from other clients."

Diane Wcarehome.co.uk rating: 4 out of 5

"The care my Gran receives from Woodhorn Park Care Home is 10 out of 10 and all the staff and management are fantastic with us, one big happy family."

J Wcarehome.co.uk rating: 5 out of 5

"The staff at Woodhorn Park are fabulous as is the care they provide, the management are always available and the food is first class. Woodhorn Park is home from home."

C Scarehome.co.uk rating: 5 out of 5

"Excellent care, great staff and food. Loads of entertainment and trips out."

S Scarehome.co.uk rating: 5 out of 5

"My mother will have been in the home for 6 years in May. The care and dignity shown to my mother has been first class. My mother is jolly every time I visit her."

P Wcarehome.co.uk rating: 4.92 out of 5

"I visit my friend twice a week and I am always made welcome by all the staff who work very hard and treat all the residents with respect and dignity and all their needs are catered for."

M Tcarehome.co.uk rating: 4.75 out of 5

"My mum has only been in Woodhorn Park for 6 weeks. What a brilliant place. All the staff are so caring and helpful. All my mum's needs are quickly identified and addressed. She was registered quickly with doctors and a dentist, assessed for Parkinson's and the falls clinic was contacted for an assessment. She has a bed sensor now. Nothing is too much trouble for the team of dedicated staff. They are always aware and all information is passed on. It's a longer travel than the last care home but what an improvement. I am glad my mum is somewhere she is being well looked after and cared for properly. Such a relief to find a suitable care home. I can't thank the staff enough, they are brilliant."

Michael Bcarehome.co.uk rating: 5 out of 5

"My father has been in Barchester Woodhorn Park Care Home for three weeks respite. He has been treated with respect and dignity, always full of praise for the staff. When the family have been visiting, they are always offered a drink. Very clean, cheerful and respected."

Avril Scarehome.co.uk rating: 5 out of 5

"I had my mother, aunty, uncle and now husband in the home and all have been very happy with the service at Barchester Woodhorn Park Care Home."

Pat Jcarehome.co.uk rating: 5 out of 5

"My husband is only 58 with rapid Alzheimers. I looked around probably 20 homes in my local area - I live 8 miles away (there are a lot of others closer) but as soon as I walked into here I got a happy, relaxed feeling and knew this was the right place. Since he arrived, the staff have been outstanding and made both him and myself feel relaxed. I couldn't have asked for any better - the staff have gone above and beyond to help him settle in. I have told everyone about this home. Thanks."

Dawn Acarehome.co.uk rating: 5 out of 5

"We find the facilities and staff first class and it is exactly what we hoped for. My mother is 101 and all her needs are being catered for. We could not have wished for a better place for her to have settled."

Kenneth Mcarehome.co.uk rating: 5 out of 5

"My mam has had very good treatment and care as a resident in the care home."

M Icarehome.co.uk rating: 4.42 out of 5

"My mother became a resident in Barchester Woodhorn Park Care Home after a stay in the hospital and she realised she could no longer manage at home even with 4 carer visits per day. She needed someone to be there 24 hours a day. She is so happy as she can be - she is eating better and she gets on well with just about everyone who works there. She has told me the carers are all 'lovely'. It is less worrying for the family. If my mother is unwell, we receive a call and the GP is contacted. Overall, my mother and the rest of the family are happy with the care she is receiving and we would recommend Barchester Woodhorn Park Care Home to others."

S Ccarehome.co.uk rating: 4.36 out of 5

"My uncle stayed over Christmas and New Year as he was lonely at home after the death of his wife. I must say this transformed him into a new man and was much happier in himself and this is all due to care and management."

Marlene Wcarehome.co.uk rating: 5 out of 5

"Staff on the whole are good and willing. Home environment good, could be presented better. Atmosphere among residents and staff excellent."

M Ccarehome.co.uk rating: 4 out of 5

"I am very happy living here at the home, the staff are very polite and I get along with everyone. I have a poor appetite but I am also provided with something I like to eat. I find the entertainment accurate to myself."

Elizabeth Pcarehome.co.uk rating: 4.5 out of 5

"Being in this care home has made a huge difference to mams life. She now has a smile on her face and likes having the company around her. She has the hairdresser each week and has taken pride in her appearance. Her overall personality has greatly improved as she had lost some of her social skills and is enjoying life once more."

Jennifer Gcarehome.co.uk rating: 5 out of 5

"Staff are very friendly and helpful. I do feel that the home should employ more staff on shift to spend time with residents."

F Mcarehome.co.uk rating: 4.25 out of 5

"Overall satisfactory care home provided for my mother."

Yvonne Gcarehome.co.uk rating: 3.75 out of 5

"Excellent care. Pleasant willing staff. My mother is well cared for in clean pleasant surroundings. A good choice of well prepared food is provided on a daily basis. There is a good choice of activities for my mother to participate in if she wishes. Any appointments for hospitals etc are taken care of at no extra cost."

Mike Bcarehome.co.uk rating: 4.75 out of 5

"Helpful and pleasant."

J Rcarehome.co.uk rating: 4.5 out of 5

"I have enjoyed my respite stay here."

Audrey Ccarehome.co.uk rating: 4.83 out of 5

"I enjoy living here until I go home."

C Gcarehome.co.uk rating: 4.33 out of 5

Life at our homes booklet

Read our brochure ‘Life in our home. Providing care through coronavirus’ for more information on how we’re here to help you and your loved one.

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Food & Nutrition

Food and nutrition

We offer a constantly evolving menu that caters to the tastes and dietary requirements of those we support.

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Activities & Events

Activities

Our activities programme is planned with individual tastes in mind, and residents always have the opportunity to try new and exciting things.

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Care & Facilities

Care and facilities

Our facilities are designed to the highest standards and the care we provide is delivered by passionate and highly-trained professionals.

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What happens now?

Are you ready to discuss your individual care requirements? Pick up the phone and talk to us, book a visit to our care home or come and take a look around our facilities.

Care enquiries

New care enquiry phone lines are open 8am - 8pm

01670 751 476

All other calls

01670 812 333

Our fees and contract

We want to be as transparent as possible about how we charge for the different services we provide as well as what’s included in our contract. Please click the links below to find out more about our fees and contract.

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