Reviews for Woodhorn Park Care Home

Superb staff. Very friendly atmosphere and let’s not forget wee Nala the dog keeping the residents happy.

I visited Woodhorn Park today. The home was clean, tidy and had a lovely atmosphere.
Residents looked happy and well cared for. Some were having their hair done by the hairdresser.
The home manager and care staff were friendly, helpful and made me feel welcome.

"We were really nervous about leaving my mother in law for the first time but the manager and the team really made it easier. Nothing is too much trouble, all of the staff are brilliant and made her welcome. She's come back from a much needed respite happy and made some friends and we are so grateful."

Yvette T
carehome.co.uk rating: 5.00 out of 5

"My dad has Alzheimer's and mixed dementia. It was becoming increasingly difficult and unsafe for him to live independently in his own flat (even with a home care package). He loves it here. The staff are, without exception, very caring and understanding of his needs. The home is always immaculate, and very welcoming and inclusive. I am so happy in the knowledge that my dad is being looked after by the very best 'team'."

Brenda D
carehome.co.uk rating: 5.00 out of 5

"This is my grandad's first week at Woodhorn Park and the care and compassion that is shown here is fantastic! Everyone is so friendly and approachable and all of our questions have been answered. He has been involved in activities such as singing and dominoes and has sat in the garden! As a family we cannot thank you enough, you are all amazing!"

Beth G
carehome.co.uk rating: 5.00 out of 5

"Everyone always extremely supportive towards both me and mum. Mum enjoys all the staff chatting and laughing with her nothing is a bother to them. Wonderful care home."

S S
carehome.co.uk rating: 5.00 out of 5

"No complaints."

P P
carehome.co.uk rating: 5.00 out of 5

"The staff couldn't do enough for my dad. All the staff including management have all gone out of their way to make sure my dad's needs were met. There was an issue with my dad with another resident and was dealt with promptly. Couldn't thank them enough for everything they did to resolve the situation. Barchester should be over the moon to have staff like these."

Trish C
carehome.co.uk rating: 5.00 out of 5

"As a family, we could not be more pleased with the care my dad receives here, he has been in Barchester Woodhorn Park Care Home since last year and settled in straight away with the help from the staff and senior management with a dementia care plan in place. All the staff are very attentive, caring and involve my dad as well as all the other residents on a daily basis doing different activities and fun days. All our family are kept informed on how my dad is doing and make us feel welcome every time we visit, nothing seems to be too much trouble. Every time you go in everyone in the home is smiling, happy, clean and having fun, it's lovely to see especially to see my dad so happy, we would highly recommend Barchester Woodhorn park care home."

Julie S
carehome.co.uk rating: 5.00 out of 5

"The home is not in the best of repair. Some areas are damp. My relative is not always cleaned properly and often has other people's clothes on, even though they are labeled. Standards have slipped from when we first had to come to the home."

Vicki M
carehome.co.uk rating: 3.17 out of 5

"My mam has been in Woodhorn Park for three years. Our family are very satisfied with the care and support that Mam receives. The staff are very approachable and understanding of the care Mam needs. Having a debilitating disease, Mam needs 24-hour care. We have faith and confidence in the care Woodhorn Park provides."

Brenda D
carehome.co.uk rating: 4.33 out of 5

"The care home has been fantastic with our mother. Anything she needs or wants, they do; they have also rung myself if my father hasn't turned up to visit Mam (Dad is in poor health). They have also taken time to ask about my own health as it's a very stressful time with both parents."

Michelle C
carehome.co.uk rating: 4.83 out of 5

"My parents moved into Woodhorn Park in November last year and I can’t praise the home enough. From the manager to all the care staff and support staff have gone above and beyond to assist my parents to settle into their new home and care for them. My parents are happy which makes me very happy. I just want to say a very big thank you to you all."

Margaret W
carehome.co.uk rating: 4.58 out of 5

"My mum spent a week at Woodhorn Park before Christmas to allow me to have a break. I was worried as she had never been in a care home before. However I need not have worried, the home was outstanding. She loved every minute of it. The staff were amazing and made her feel very welcome. There were lots of activities to join in with and she loved the ‘ banter’ with the staff and other residents. She was very happy there which was a relief for me and has asked when will she be going again. I can only highly recommend Woodhorn Park."

Sue L
carehome.co.uk rating: 5.00 out of 5

"Wonderful facilities shown and demonstrated by the staff. Very kind staff. Fantastic activities for residents. Immaculately clean. Not the feeling of a residential home. Very much a happy home from home. All interests taken in account for the individuals. Absolutely fantastic atmosphere. We would both accept this place for ourselves as our final home."

L W
carehome.co.uk rating: 5.00 out of 5

"My mother-in-law has been a resident in the home for approximately 2 years. Our family has been happy with the care provided. Staff have been generally helpful and approachable. It feels that she is being cared for at a good level. Staff are quick to respond to any requests from family."

T F
carehome.co.uk rating: 4.00 out of 5

"Care home is absolutely fabulous and all the staff are helpful, kind, nothing is a bother at all, my dad is very happy here and most importantly he feels safe. It's like a 5-star hotel rather than a care home. Thank you all for looking after my dad."

Caron N
carehome.co.uk rating: 5.00 out of 5

"The home itself is bright, fresh and looks welcoming. The staff are very helpful and friendly. They are taking good care of my dad putting in measures to let them know when he is on the move (fall risk, no dementia) as he is reluctant to use his call button. The food seems varied and balanced."

Lynn B
carehome.co.uk rating: 4.75 out of 5

"Woodhorn Park is a lovely bright cheery care home. Staff are extremely pleasant, supportive and helpful to residents and family members. Easy staff to talk to."

Colleen B
carehome.co.uk rating: 5.00 out of 5

"Happy with the care at the home."

R G
carehome.co.uk rating: 4.75 out of 5

"The home is bright, clean and very well decorated and designed for comfortable living. The staff are excellent they have an excellent understanding of my mothers needs and demonstrate their affection for her. The staff are happy and very attentive to my mother. They are welcoming and reassuring to the family. We feel so fortunate to have her in such a lovely home where she is catered for with such genuine care and affection."

O G
carehome.co.uk rating: 5.00 out of 5

"The staff are very caring and professional. The needs and wellbeing of the residents are their priority. Knowing our loved ones are treated with dignity, respect and love mean so much to us. The care shown during Covid has been exceptional. Communications is always good. Our aunt loved living at Woodhorn Park."

Margaret S
carehome.co.uk rating: 5.00 out of 5

"Since our dad came to Woodhorn Park, we believe that they have saved his life. We have found the home to be welcoming, a nice relaxed, welcoming atmosphere. The staff are welcoming and friendly. They all interact with my dad, and he loves living here. Nothing is too much bother for them. The staff engage and listen to all patients and relatives and relay all information to family. Dad enjoys his meals, saying that the food is 'top-notch' and enjoys taking part in the activities in the home."

T R
carehome.co.uk rating: 5.00 out of 5

"My mum recently had a six week respite stay at Barchester Woodhorn Park Care Home. This enabled Mum to recover from a long hospital stay in a safe, friendly, comfortable environment. When you first walk into the home, it has a lovely atmosphere, the residents look happy, the staff are helpful and friendly. The home is extremely clean, well-furnished and nothing is too much trouble should you need anything. I would like to thank the manager and all the staff at Woodhorn for taking such good care of my mum."

C R
carehome.co.uk rating: 4.42 out of 5

"My mother-in-law has been at Barchester Woodhorn Park Care Home for thirteen years and is very happy there. The staff are friendly and happy as is the manager and administrator and always happy to answer any questions. The home is spotlessly clean and there're always activities going on for the residents."

Rita W
carehome.co.uk rating: 4.50 out of 5

"I am always impressed with the level of care and friendliness of the staff, I am kept up to date with all aspects of Mam's care, this is very much appreciated. When I visit, I am always made to feel welcome, I never feel it is a chore for staff to chat."

Jason G
carehome.co.uk rating: 4.58 out of 5

"Our father has been in the care home for over a year now after initially trying it for two weeks of respite previously. As his health diminishes, it's fair to say that he has been a bit of a challenge for everyone, but you have to give credit to the manager and her team for the patience they have displayed throughout. My brother and I can rest knowing that he is in very safe hands getting looked after in every way. The communication from the home is excellent, and we are always advised if there is any issue to attend to which we appreciate. Thank you."

Terry C
carehome.co.uk rating: 4.08 out of 5

"My aunt moved to the home and has thrived since moving in she has gained weight and looks amazing. She joins in all activities, the staff are great and management are always on hand and they are very friendly and welcoming to the home. Would recommend this home if anyone is looking for a placement."

Brenda W
carehome.co.uk rating: 5.00 out of 5

"I was extremely concerned about my mam settling in a care home however she has settled in well in Barchester Woodhorn Park Care Home and says she feels safe and cared for. She has complex needs so this is a big thing for her and me! The staff are lovely, the manager is extremely caring and empathetic. I'm sure this is why she has settled in so well. Her room is bright, airy and spacious. She has sight problems but can get around just fine. She's sometimes a picky eater but her choices are accommodated by the catering team so she's eating well which is great to know. The atmosphere in Woodhorn Park is positive and happy. From the first time I went into Woodhorn Park, I had very positive vibes and it's still the case now Mam is settled there."

Lesley C
carehome.co.uk rating: 4.50 out of 5

"My dad came in October 2023 as a respite resident for a week, and we couldn’t get him to leave. He was a shell of a man until coming to Woodhorn, now he is back to the Dad and Grandad we all know and love. We can’t thank all the staff enough from the housekeepers to the kitchen staff, the carers and the office staff."

K S
carehome.co.uk rating: 5.00 out of 5

"Team are so helpful. Mum is thriving in this home, and is always cheerful, and that is all down to the attitude of all the team, who are a credit to the general manager. Can't praise them enough. The home and Mum's room are always clean and tidy, and Mum is always immaculately groomed. Nothing is too much trouble for the staff and I would always recommend this home to anyone looking for somewhere to put a relative."

J S
carehome.co.uk rating: 5.00 out of 5

"The staff is second to none, nothing is a problem or a bother. I never thought I would need my mum to live in a residential setting but my goodness she is in the best home ever. She loves the staff and the staff love her. The regular activities are fun and engaging for both residents and families."

Lynn W
carehome.co.uk rating: 5.00 out of 5

"The accommodation (room respite) was a high standard. Staff very caring, approachable, and friendly. Cleanliness of the unit was very good. Meals were excellent, always a choice. Could not give anything negative about Woodhorn Park, everything is positive."

Anne S
carehome.co.uk rating: 5.00 out of 5

"Mum has only been in for twelve days and the change we have seen from her last home within your group is very noticeable. She is more engaged and brighter in herself and this has been very enlightening for us. Joining in and being sociable with other residents is nice to see. The management and team are a credit to your organisation."

M H
carehome.co.uk rating: 4.75 out of 5

"I have found both the staff and management very friendly and approachable. The home has a very cheery atmosphere. My sister-in-law loves where she is and would hate to go anywhere else. I would like to take this opportunity to thank everyone for looking after my sister-in-law and keep up the good work."

A S
carehome.co.uk rating: 4.67 out of 5

"Staff are always welcoming when entering the home. Happy to give updates and feedback for Mum. Mum has taken time to settle in but only to be expected with her dementia. She has good days and bad but the staff are always on hand to diffuse a situation and take her mind off being in a care home."

Helen S
carehome.co.uk rating: 4.83 out of 5

"Mother has received excellent care since being in Woodhorn Park. I have no problems at all. The staff are so good with her. She is happy there."

J P
carehome.co.uk rating: 5.00 out of 5

"Mam has received excellent care from day one. She's always treated like family and the staff are amazing with our mam."

K C
carehome.co.uk rating: 5.00 out of 5

"Excellent music and afternoon entertaing residents and family. Great to see staff here helping out, making everyone welcome. watching residents smile and enjoy the company of others. Rolling back the years. The team are invaluable to us as family members knowing our family and are safe and well looked after. Thank you all."

Chris A
carehome.co.uk rating: 4.25 out of 5

"Staff on the whole are good and willing. Home environment good, could be presented better. Atmosphere among residents and staff excellent."

M C
carehome.co.uk rating: 4.00 out of 5

"I visit my friend twice a week and I am always made welcome by all the staff who work very hard and treat all the residents with respect and dignity and all their needs are catered for."

M T
carehome.co.uk rating: 4.75 out of 5

"My mum has only been in Woodhorn Park for 6 weeks. What a brilliant place. All the staff are so caring and helpful. All my mum's needs are quickly identified and addressed. She was registered quickly with doctors and a dentist, assessed for Parkinson's and the falls clinic was contacted for an assessment. She has a bed sensor now. Nothing is too much trouble for the team of dedicated staff. They are always aware and all information is passed on. It's a longer travel than the last care home but what an improvement. I am glad my mum is somewhere she is being well looked after and cared for properly. Such a relief to find a suitable care home. I can't thank the staff enough, they are brilliant."

Michael B
carehome.co.uk rating: 5.00 out of 5

"My father has been in Barchester Woodhorn Park Care Home for three weeks respite. He has been treated with respect and dignity, always full of praise for the staff. When the family have been visiting, they are always offered a drink. Very clean, cheerful and respected."

Avril S
carehome.co.uk rating: 5.00 out of 5

"I had my mother, aunty, uncle and now husband in the home and all have been very happy with the service at Barchester Woodhorn Park Care Home."

Pat J
carehome.co.uk rating: 4.75 out of 5

"My husband is only 58 with rapid Alzheimers. I looked around probably 20 homes in my local area - I live 8 miles away (there are a lot of others closer) but as soon as I walked into here I got a happy, relaxed feeling and knew this was the right place. Since he arrived, the staff have been outstanding and made both him and myself feel relaxed. I couldn't have asked for any better - the staff have gone above and beyond to help him settle in. I have told everyone about this home. Thanks."

Dawn A
carehome.co.uk rating: 5.00 out of 5

"The care my Gran receives from Woodhorn Park Care Home is 10 out of 10 and all the staff and management are fantastic with us, one big happy family."

J W
carehome.co.uk rating: 5.00 out of 5

"We find the facilities and staff first class and it is exactly what we hoped for. My mother is 101 and all her needs are being catered for. We could not have wished for a better place for her to have settled."

Kenneth M
carehome.co.uk rating: 5.00 out of 5