Reviews for Woodhorn Park Care Home

"Mum has only been in for twelve days and the change we have seen from her last home within your group is very noticeable. She is more engaged and brighter in herself and this has been very enlightening for us. Joining in and being sociable with other residents is nice to see. The management and team are a credit to your organisation."

M H
carehome.co.uk rating: 4.75 out of 5

"The accommodation (room respite) was a high standard. Staff very caring, approachable, and friendly. Cleanliness of the unit was very good. Meals were excellent, always a choice. Could not give anything negative about Woodhorn Park, everything is positive."

Anne S
carehome.co.uk rating: 5.00 out of 5

"My father is happy and safe. When he arrived he wasn't looking after himself, he was miserable and within a few weeks, we had our father back. Well done team."

Kirsty S
carehome.co.uk rating: 5.00 out of 5

"I have found both the staff and management very friendly and approachable. The home has a very cheery atmosphere. My sister-in-law loves where she is and would hate to go anywhere else. I would like to take this opportunity to thank everyone for looking after my sister-in-law and keep up the good work."

A S
carehome.co.uk rating: 4.67 out of 5

"Staff are always welcoming when entering the home. Happy to give updates and feedback for Mum. Mum has taken time to settle in but only to be expected with her dementia. She has good days and bad but the staff are always on hand to diffuse a situation and take her mind off being in a care home."

Helen S
carehome.co.uk rating: 4.83 out of 5

"Mam has received excellent care from day one. She's always treated like family and the staff are amazing with our mam."

K C
carehome.co.uk rating: 5.00 out of 5

"Mother has received excellent care since being in Woodhorn Park. I have no problems at all. The staff are so good with her. She is happy there."

J P
carehome.co.uk rating: 5.00 out of 5

"The staff is second to none, nothing is a problem or a bother. I never thought I would need my mum to live in a residential setting but my goodness she is in the best home ever. She loves the staff and the staff love her. The regular activities are fun and engaging for both residents and families."

Lynn W
carehome.co.uk rating: 5.00 out of 5

"Excellent music and afternoon entertaing residents and family. Great to see staff here helping out, making everyone welcome. watching residents smile and enjoy the company of others. Rolling back the years. The team are invaluable to us as family members knowing our family and are safe and well looked after. Thank you all."

Chris A
carehome.co.uk rating: 4.25 out of 5

"I am always welcomed by the staff and feel very comfortable visiting Mam, the staff do a difficult job but always seem upbeat, they are knowledgeable when I ask about Mam's care which of course for me is reassuring. One member of staff last week jokingly said your Mam has been great all week but it's bath day, and that might change, I had to smile knowing how stubborn Mam can be, thank you all so so much."

Jason G
carehome.co.uk rating: 4.58 out of 5

"Everyone always extremely supportive towards both me and mum. Mum enjoys all the staff chatting and laughing with her nothing is a bother to them. Wonderful care home."

S S
carehome.co.uk rating: 5.00 out of 5

"The staff couldn't do enough for my dad. All the staff including management have all gone out of their way to make sure my dad's needs were met. There was an issue with my dad with another resident and was dealt with promptly. Couldn't thank them enough for everything they did to resolve the situation. Barchester should be over the moon to have staff like these."

Trish C
carehome.co.uk rating: 5.00 out of 5

"As a family, we could not be more pleased with the care my dad receives here, he has been in Barchester Woodhorn Park Care Home since last year and settled in straight away with the help from the staff and senior management with a dementia care plan in place. All the staff are very attentive, caring and involve my dad as well as all the other residents on a daily basis doing different activities and fun days. All our family are kept informed on how my dad is doing and make us feel welcome every time we visit, nothing seems to be too much trouble. Every time you go in everyone in the home is smiling, happy, clean and having fun, it's lovely to see especially to see my dad so happy, we would highly recommend Barchester Woodhorn park care home."

Julie S
carehome.co.uk rating: 5.00 out of 5

"It's never nice having to make a decision about a loved one being placed in a care home. But unfortunately, it had to be made. I looked at several care homes in the area and also the reviews - then took my mam to view it. Long story short, Mam has now been in Woodhorn Park Care Home since February 2022. Yes, at first, we were all apprehensive regarding her needs and settling in. And yes, it did take a short while to settle, but we knew it was the best, safest place for her to be. We were losing sleep in case she wondered off while living alone at her house. She now can't wait to return there and see staff and friends when we take her out for the day etc; all the staff are very pleasant and approachable, and it does feel like a family environment. Activities are planned and appropriate for the residents, and once you see the smiles on their faces, you realise although a tough decision, it was the best for everyone concerned."

Chris A
carehome.co.uk rating: 4.58 out of 5

"The home is not in the best of repair. Some areas are damp. My relative is not always cleaned properly and often has other people's clothes on, even though they are labeled. Standards have slipped from when we first had to come to the home."

Vicki M
carehome.co.uk rating: 3.17 out of 5

"My mam has been in Woodhorn Park for three years. Our family are very satisfied with the care and support that Mam receives. The staff are very approachable and understanding of the care Mam needs. Having a debilitating disease, Mam needs 24-hour care. We have faith and confidence in the care Woodhorn Park provides."

Brenda D
carehome.co.uk rating: 4.33 out of 5

"The care home has been fantastic with our mother. Anything she needs or wants, they do; they have also rung myself if my father hasn't turned up to visit Mam (Dad is in poor health). They have also taken time to ask about my own health as it's a very stressful time with both parents."

Michelle C
carehome.co.uk rating: 4.83 out of 5

"My parents moved into Woodhorn Park in November last year and I can’t praise the home enough. From the manager to all the care staff and support staff have gone above and beyond to assist my parents to settle into their new home and care for them. My parents are happy which makes me very happy. I just want to say a very big thank you to you all."

Margaret W
carehome.co.uk rating: 4.58 out of 5

"My mum spent a week at Woodhorn Park before Christmas to allow me to have a break. I was worried as she had never been in a care home before. However I need not have worried, the home was outstanding. She loved every minute of it. The staff were amazing and made her feel very welcome. There were lots of activities to join in with and she loved the ‘ banter’ with the staff and other residents. She was very happy there which was a relief for me and has asked when will she be going again. I can only highly recommend Woodhorn Park."

Sue L
carehome.co.uk rating: 5 out of 5

"Wonderful facilities shown and demonstrated by the staff. Very kind staff. Fantastic activities for residents. Immaculately clean. Not the feeling of a residential home. Very much a happy home from home. All interests taken in account for the individuals. Absolutely fantastic atmosphere. We would both accept this place for ourselves as our final home."

L W
carehome.co.uk rating: 5 out of 5

"My mother-in-law has been a resident in the home for approximately 2 years. Our family has been happy with the care provided. Staff have been generally helpful and approachable. It feels that she is being cared for at a good level. Staff are quick to respond to any requests from family."

T F
carehome.co.uk rating: 4 out of 5

"I couldn't be more grateful for what they do for my dad. I love seeing the videos on Facebook of the residents enjoying themselves. I wouldn't take my dad anywhere else. A wonderful team who do anything to help you."

P C
carehome.co.uk rating: 5 out of 5

"Care home is absolutely fabulous and all the staff are helpful, kind, nothing is a bother at all, my dad is very happy here and most importantly he feels safe. It's like a 5-star hotel rather than a care home. Thank you all for looking after my dad."

Caron N
carehome.co.uk rating: 5 out of 5

"The home itself is bright, fresh and looks welcoming. The staff are very helpful and friendly. They are taking good care of my dad putting in measures to let them know when he is on the move (fall risk, no dementia) as he is reluctant to use his call button. The food seems varied and balanced."

Lynn B
carehome.co.uk rating: 4.75 out of 5

"Woodhorn Park is a lovely bright cheery care home. Staff are extremely pleasant, supportive and helpful to residents and family members. Easy staff to talk to."

Colleen B
carehome.co.uk rating: 5 out of 5

"The home is bright, clean and very well decorated and designed for comfortable living. The staff are excellent they have an excellent understanding of my mothers needs and demonstrate their affection for her. The staff are happy and very attentive to my mother. They are welcoming and reassuring to the family. We feel so fortunate to have her in such a lovely home where she is catered for with such genuine care and affection."

O G
carehome.co.uk rating: 5 out of 5

"Happy with the care at the home."

R G
carehome.co.uk rating: 4.75 out of 5

"No complaints."

P P
carehome.co.uk rating: 5 out of 5

"The staff are very caring and professional. The needs and wellbeing of the residents are their priority. Knowing our loved ones are treated with dignity, respect and love mean so much to us. The care shown during Covid has been exceptional. Communications is always good. Our aunt loved living at Woodhorn Park."

Margaret S
carehome.co.uk rating: 5 out of 5

"My mother, who will be 97 in January has been in the home for 9-years. Although getting on in years, she is always cheerful when we visit. The staff at the home are very caring and could not do enough for you. The new covid designated visitor suite is very comfortable, under the circumstances, but it does allow us to see our loved ones. Hopefully, things will get back to normal in 2021."

Peter W
carehome.co.uk rating: 4.92 out of 5

"The staff are lovely and caring. How they have managed to keep Covid-19 out of the home is amazing. My aunt was, and is, being very well looked after. I have no worries about her."

Linda J
carehome.co.uk rating: 5 out of 5

"This is my second family member to be here and I am very happy indeed with everything. Both of them were happy, well cared for and it was always a pleasure to visit. Thank you."

M B
carehome.co.uk rating: 5 out of 5

"During the lockdown period, the staff of this care home have been excellent in contacting me and keeping me updated with photos and a lovely card with my husband's photo on it. The visit today has been very rewarding for us to see him in a friendly and relaxed atmosphere in the lovely garden."

P P
carehome.co.uk rating: 4.92 out of 5

"When my mam was living at the home and deteriorating with her dementia the whole family were under extreme stress and worry. My mam is always underweight and we tried everything we could to make sure she had her meals and maintained her weight with help from all professionals. We couldn't cope and now she is happy, eating and gaining weight. The pressure is off the family."

D M
carehome.co.uk rating: 5 out of 5

"Many thanks to all the wonderful caring staff at Woodhorn Park who are going above and beyond to look after my Mam (and all the residents) at this difficult time. The support, updates, and reassurance they have given us when we have been unable to visit are much appreciated by the family and we will be forever grateful knowing that Mam who has been happily residing here for over 10 years is continuing to receive excellent care in a safe environment with dignity, compassion and kindness."

Karen
carehome.co.uk rating: 5 out of 5

"My father was a resident at Woodhorn Park Care Home from 7th October 2019 to 20th January 2020. The care he received from all the staff was exemplary. They all showed patience, kindness and compassion throughout his stay. The service and care they provide are amazing and I would highly recommend their facility."

Coral-Marie R
carehome.co.uk rating: 5 out of 5

"My Dad has been a resident at Woodhorn Park since February 2019. I have nothing but praise for this lovely, caring and supportive home. My Dad has stayed in several homes for respite over the last few years, including some very costly ones, but this home knocks the socks off all of them all. The main difference is the staff, they really do care! They got to know and understand my Dad very quickly. They know what he likes and what he doesn’t and will always try to accommodate him. He loves them and knows he can ask for help or even a chat at any time. We regularly hear or observe the staff helping other residents when they are unaware we are there, they show nothing but respect and kindness to everyone. The care, guidance and support they have offered my Mam and I has been exceptional and we are truly grateful to them. The home is very clean, in fact always being cleaned when I visit. The food is all freshly cooked from fresh ingredients and always plentiful. Overall a great home."

Anne Marie C
carehome.co.uk rating: 4.83 out of 5

"Very caring, lovely staff, very clean. Residents made to feel very happy and welcome and kept occupied. I would highly recommend Woodhorn Park. A safe, caring environment. Lovely."

Robert M
carehome.co.uk rating: 5 out of 5

"My Aunt's family thought everything was excellent, based on her time in the home and the way she was when she came home. She was very happy and contented."

Catherine D
carehome.co.uk rating: 5 out of 5

"Everything is 100%. I've had the best company and help of all the staff which means everything to me. I'd love to come back maybe next time with my wife. I've had the best week and couldn't wish for anything more."

George C
carehome.co.uk rating: 4.92 out of 5

"My Mother has been a resident at Woodhorn Park Care Home, Ashington since Sept 21 2018. My brother and I visited nine homes in our area, and there was only one we unanimously agreed would be a good fit for our Mother: Woodhorn Park. I visit three times a week and I watch and I listen. I’m incredibly impressed with the quality of care. Their dementia expertise, kindness and respectfulness are a pleasure to observe. Meals are prepared fresh by a chef - not processed/microwaved. The home is typically immaculate and well-maintained. There’s even a hair salon. There are lots of activities too including holiday celebrations (Remembrance Day window displays prepared by a member of staff, were a real tribute to residents), musicians, arts and crafts, sing-a-longs, and tea dances. Any (minor) issues are addressed through our wonderful care manager. If you are looking at care homes, I recommend you do your research - then come to Woodhorn Park to see the difference."

Elaine F
carehome.co.uk rating: 4.75 out of 5

"It's just the feeling of being welcome and the next thing of being at home."

Ken W
carehome.co.uk rating: 4.75 out of 5

"It was like a 5-star hotel, food was brilliant with plenty to choose from. Very clean and the staff were very attentive and caring."

F N
carehome.co.uk rating: 5 out of 5

"Very good care home. Good care taken. Plenty of activities. Rooms always clean and tidy. Good selection of meals. Staff very friendly and knowledgeable."

Stuart D
carehome.co.uk rating: 3.92 out of 5

"Barchester Woodhorn Park Care Home is a very friendly and caring place to stay and visit with caring staff who do a wonderful job."

Jean T
carehome.co.uk rating: 4.5 out of 5

"I have been treated well."

Diane W
carehome.co.uk rating: 3.75 out of 5

"The staff at Woodhorn Park have made my mothers stay an easy transition from hospital to the care home. I have found all the staff very approachable, friendly and caring but also very professional in the job they are doing. I have never had any worries or concerns whilst my mother has been here as I know she is safe and well looked after. I would have no hesitation in recommending Woodhorn Park Care Home to others."

Melanie G
carehome.co.uk rating: 4.83 out of 5

"Very friendly staff. Good, clean and safe environment."

Dale R
carehome.co.uk rating: 5 out of 5

"The family are happy to know that our relative is being well looked after."

Linda A
carehome.co.uk rating: 4 out of 5

"I find the home a refuge and a place of care with support from staff, both mental care and physical care. Also friendship from other clients."

Diane W
carehome.co.uk rating: 4 out of 5

"The care my Gran receives from Woodhorn Park Care Home is 10 out of 10 and all the staff and management are fantastic with us, one big happy family."

J W
carehome.co.uk rating: 5 out of 5

"The staff at Woodhorn Park are fabulous as is the care they provide, the management are always available and the food is first class. Woodhorn Park is home from home."

C S
carehome.co.uk rating: 5 out of 5

"Excellent care, great staff and food. Loads of entertainment and trips out."

S S
carehome.co.uk rating: 5 out of 5

"My mother will have been in the home for 6 years in May. The care and dignity shown to my mother has been first class. My mother is jolly every time I visit her."

P W
carehome.co.uk rating: 4.92 out of 5

"I visit my friend twice a week and I am always made welcome by all the staff who work very hard and treat all the residents with respect and dignity and all their needs are catered for."

M T
carehome.co.uk rating: 4.75 out of 5

"My mum has only been in Woodhorn Park for 6 weeks. What a brilliant place. All the staff are so caring and helpful. All my mum's needs are quickly identified and addressed. She was registered quickly with doctors and a dentist, assessed for Parkinson's and the falls clinic was contacted for an assessment. She has a bed sensor now. Nothing is too much trouble for the team of dedicated staff. They are always aware and all information is passed on. It's a longer travel than the last care home but what an improvement. I am glad my mum is somewhere she is being well looked after and cared for properly. Such a relief to find a suitable care home. I can't thank the staff enough, they are brilliant."

Michael B
carehome.co.uk rating: 5 out of 5

"I had my mother, aunty, uncle and now husband in the home and all have been very happy with the service at Barchester Woodhorn Park Care Home."

Pat J
carehome.co.uk rating: 5 out of 5

"My father has been in Barchester Woodhorn Park Care Home for three weeks respite. He has been treated with respect and dignity, always full of praise for the staff. When the family have been visiting, they are always offered a drink. Very clean, cheerful and respected."

Avril S
carehome.co.uk rating: 5 out of 5

"My husband is only 58 with rapid Alzheimers. I looked around probably 20 homes in my local area - I live 8 miles away (there are a lot of others closer) but as soon as I walked into here I got a happy, relaxed feeling and knew this was the right place. Since he arrived, the staff have been outstanding and made both him and myself feel relaxed. I couldn't have asked for any better - the staff have gone above and beyond to help him settle in. I have told everyone about this home. Thanks."

Dawn A
carehome.co.uk rating: 5 out of 5

"We find the facilities and staff first class and it is exactly what we hoped for. My mother is 101 and all her needs are being catered for. We could not have wished for a better place for her to have settled."

Kenneth M
carehome.co.uk rating: 5 out of 5

"My mam has had very good treatment and care as a resident in the care home."

M I
carehome.co.uk rating: 4.42 out of 5

"My mother became a resident in Barchester Woodhorn Park Care Home after a stay in the hospital and she realised she could no longer manage at home even with 4 carer visits per day. She needed someone to be there 24 hours a day. She is so happy as she can be - she is eating better and she gets on well with just about everyone who works there. She has told me the carers are all 'lovely'. It is less worrying for the family. If my mother is unwell, we receive a call and the GP is contacted. Overall, my mother and the rest of the family are happy with the care she is receiving and we would recommend Barchester Woodhorn Park Care Home to others."

S C
carehome.co.uk rating: 4.36 out of 5

"My uncle stayed over Christmas and New Year as he was lonely at home after the death of his wife. I must say this transformed him into a new man and was much happier in himself and this is all due to care and management."

Marlene W
carehome.co.uk rating: 5 out of 5

"Staff on the whole are good and willing. Home environment good, could be presented better. Atmosphere among residents and staff excellent."

M C
carehome.co.uk rating: 4 out of 5

"I am very happy living here at the home, the staff are very polite and I get along with everyone. I have a poor appetite but I am also provided with something I like to eat. I find the entertainment accurate to myself."

Elizabeth P
carehome.co.uk rating: 4.5 out of 5

"Being in this care home has made a huge difference to mams life. She now has a smile on her face and likes having the company around her. She has the hairdresser each week and has taken pride in her appearance. Her overall personality has greatly improved as she had lost some of her social skills and is enjoying life once more."

Jennifer G
carehome.co.uk rating: 5 out of 5

"Staff are very friendly and helpful. I do feel that the home should employ more staff on shift to spend time with residents."

F M
carehome.co.uk rating: 4.25 out of 5

"Overall satisfactory care home provided for my mother."

Yvonne G
carehome.co.uk rating: 3.75 out of 5

"Helpful and pleasant."

J R
carehome.co.uk rating: 4.5 out of 5

"Excellent care. Pleasant willing staff. My mother is well cared for in clean pleasant surroundings. A good choice of well prepared food is provided on a daily basis. There is a good choice of activities for my mother to participate in if she wishes. Any appointments for hospitals etc are taken care of at no extra cost."

Mike B
carehome.co.uk rating: 4.75 out of 5

"I enjoy living here until I go home."

C G
carehome.co.uk rating: 4.33 out of 5

"I have enjoyed my respite stay here."

Audrey C
carehome.co.uk rating: 4.83 out of 5