Reviews for West Abbey Care Home

"I visited many Nursing Homes but West Abbey stood out. Mum has settled in well, thanks to all the wonderful staff. It has not been an easy journey for Mum as she suffers from advancing Alzheimer's. The Home is clean and well maintained both inside, and in the grounds, outside. The gardens are lovely to wander around in. Staff on the Lyde Unit are brilliant where there is such a lovely atmosphere. There is plenty of space to wander around. You feel part of a bigger family. Staff are polite and very welcoming and quick to resolve any problems or concerns. We love the café area where we can escape the world and have a coffee and one of the slices of the chef's cake of the day!! There are daily activities which include day trips, games, knit and natter, communion and of course, scrabble! I wouldn't hesitate to recommend West Abbey. All staff both medical and non-medical are amazing. Thank you so much. It means the world to me to know that Mum is safe, well cared for and loved."

F B
carehome.co.uk rating: 5.00 out of 5

"My parents have been in West Abbey Care Home for 5 months and the level of care, management and friendliness has been superb. There is always a friendly face around to support relatives and the residents."

Gill B
carehome.co.uk rating: 5.00 out of 5

"We used West Abbey for a respite week (my wife has Alzheimer's) for myself and my Son (also a carer for my wife). From my first contact with the home (by phone), I was most impressed with the attitude of the staff I spoke to. Our follow-up 'interview' with the Manager was very thorough and I was again impressed by her friendly and helpful attitude. In view of the current pandemic, we were relieved to be offered a place for a week, subject to a clear Covid test (which fortunately was negative). All my dealings with the Manager and her staff on reception I could not fault. One receptionist even recognised my voice when I made a call - very impressive. It was also impressive that all the staff we came into contact with always greeted us with a hello and a smile, which always gives you that welcoming feeling. On picking my wife up it was obvious that she had had a good experience and I would have no hesitation in having another respite week in the future. Thank you, West Abbey."

Robin L
carehome.co.uk rating: 4.42 out of 5

"My father who has Alzheimer's recently moved into West Abbey Care Home when my mother was suddenly hospitalised, 2 weeks later they managed to accommodate her too. Sadly this was only for 6 days. During that time the staff have dealt with them both with sensitivity and kindness, looking after them in any way possible to support them both. They're continuing to support Dad as he gives and tries to understand what has happened now. I'm so grateful to the whole team for their gentle professionalism and kindness."

Ruth P
carehome.co.uk rating: 4.75 out of 5

"My dad stayed at West Abbey for two weeks to allow hubby and I to have a holiday. Every single carer, cleaner and admin worker were fab, so patient! I emailed frequently and they always replied with updates on Dad and his daily activities. We were very happy with my dad's care."

Karen U
carehome.co.uk rating: 4.67 out of 5

"Mum and dad came to Barchester West Abbey Care Home in 2015. They were both in the Lyde unit which was always warm and welcoming from the moment you walked through the door in reception to the senior nurse and all the carers on the unit. West Abbey offered to make a double room for them. This was a huge factor in continuing to give them the best quality of life possible. Dad died two years later. They all knew us by name and they too were warm and compassionate with a touch on the arm, sometimes a hug. Dementia care is extremely demanding of the carers: our experience of them on Lyde was superb and we appreciated their skills and compassion increasingly as we got to know them over the months and years. Mum was moved upstairs to the main unit for her end-of-life care, which was warm and appropriate; she died in September 2022. The rooms and attached toilets were always clean and tidy. Communication has always been first-rate. The manager, receptionist and administrator have always been available. The food has always been good."

Laurence A
carehome.co.uk rating: 4.17 out of 5

"Dad has been made very comfortable in "memory lane" with an air mattress, and special attention paid to a necrotic patch on his heel. Developed at another care home, this is now responding to good nursing, and new skin is growing. Staff are wonderful, very accommodating, attentive etc."

Heather T
carehome.co.uk rating: 5.00 out of 5

"Excellent, friendly and cheerful staff to patients and visitors."

Majorie G
carehome.co.uk rating: 4.83 out of 5

"My stay was for respite purposes. The care and support I received from the team were excellent. Nothing was too much trouble, with a willingness to please. There were a few shortfalls regarding the accommodation, which took a while to put right. However, this did not spoil my stay. I would certainly return in the future."

J C
carehome.co.uk rating: 4.58 out of 5

"We came to the care home for a week's respite. From the moment we arrived to the moment we left, the care was exceptional. Nothing was too much trouble for any of the staff. They went above and beyond what was required of them. Although we didn't get involved in the activities, we could see there was plenty going on. We would definitely come back."

D C
carehome.co.uk rating: 4.67 out of 5

"My mother is a recent resident of the home and whilst she is still not joining in as I would like, she is in her words "very content". For my part, she is clean, tidy, well-fed and in a comfortable environment. The staff without fail are kind and gentle. Her room looks out to the garden which pleases my mum a great deal. The precautions taken against covid are excellent and nothing has been too much trouble."

C V
carehome.co.uk rating: 4.55 out of 5

"Excellent care and support for my mother since she arrived in the home in December. Great attention to detail, all requests and small concerns addressed immediately and fed back. Good communication from the centre to myself. Friendly staff who all show great care and empathy from the moment you come through the door!"

K S
carehome.co.uk rating: 5.00 out of 5

"Very pleased with the overall care, the staff are amazing very welcoming. Mum absolutely loves it there for respite. She says the food is excellent."

Lisa S
carehome.co.uk rating: 4.92 out of 5

"I find the activities excellent. Staff are so caring and will do their level best to look after your needs. From my home I have been able to bring furniture and books, ornaments also plants from the garden. All in all a wonderful place to stay to end your life."

B A
carehome.co.uk rating: 4.67 out of 5

"Mum enjoys her life at West Abbey. She feels safe and well looked after. From the moment you meet the staff at the front desk, you feel welcome. The carers are very hardworking and friendly. The activities team are brilliant. The food is very good and the kitchen team are all very friendly and approachable."

L D
carehome.co.uk rating: 4.92 out of 5

"Friendly, professional staff who appear to respect the wishes and dignity of residents. Medical needs are upheld, however, some prompting needed regarding some personal care."

P Y
carehome.co.uk rating: 4.36 out of 5

"Sadly my mother passed away peacefully at West Abbey Care Home. I want to thank West Abbey (Barchester) for making the last 3 years of Mum's life the happiest. I am so comforted knowing that Mum was cared for with love, care and compassion all on a professional basis. Thank you to all on the first floor, all office staff, management, cooks, cleaners, laundry, maintenance and so many more. And the floor that Mum was on treated Mum as family, in my eyes, they are not just carers but heroes. Thanks to West Abbey my mum spent the last 3 years of her life full of laughter joy and unconditional care. Thank you all from the bottom of my heart. I will be forever grateful. Thanks all for bringing joy back into my mum's life."

Lorraine M
carehome.co.uk rating: 4.92 out of 5

"Very helpful and caring staff. I was kept informed of all things to do with mum. She was very anxious due to first time in a care home. She had got to the point she could no longer manage at home. Mum was only there on temp basis until a permanent place could be found close to home. She has now moved to a permanent place, and was upset to leave West Abbey. She was made so welcome and looked after by the staff. She did not want to leave."

Stephen N
carehome.co.uk rating: 4.75 out of 5

"I want to record that since my mother has been in West Abbey, since May 2018, firstly for respite care and then residential care, the service given by all staff has been positive and very caring. Recently, my mother fell in her room, and needed hospital care, following an operation, and since she returned, the service and care have been exemplary. In particular, I would praise the receptionists, who have helped me with queries re Skype calls, and now, this week, I have had a bedroom visit, the first time I have been able to touch my mum for over a year, taking in the visits behind glass etc. I cannot fault them at all. Helpful at all times, during these strange COVID restrictions. Well done."

Ann H
carehome.co.uk rating: 4.25 out of 5

"My mum went into West Abbey on 23.12.20 sadly she was only there 5 weeks when she passed away on 1.2.21. The care she received was excellent and I could not have wished for more. The short time she was there she was happy. I would recommend West Abbey to anyone looking for a care home."

J T
carehome.co.uk rating: 4.82 out of 5

"My father had been a resident for the past 18 months and throughout that time he was been continually well looked after by all staff. At times he would have been difficult to take care of but we were impressed by the patience and care shown towards him. He was always clean and appeared to be very happy in himself. The pandemic has been challenging and the care home did everything they realistically could have done to facilitate visits and at the same time maintaining safety. Overall we would have no reservation in recommending this care home to any prospective residents."

Jonathan B
carehome.co.uk rating: 4.50 out of 5

"My mother went to stay at West Abbey in September originally for respite and settled in really well. I was worried about her safety while living alone as she has dementia although she was supported by regular carers, so decided the time had come for her to remain at West Abbey permanently. I cannot fault the care she receives. She looks so much better being looked after 24/7 and I can relax knowing there is always someone available should she need anything. The staff are all very kind, caring and friendly and treat the residents with respect. Yesterday was Mum's 100th birthday and everyone at West Abbey made it very special for her. The chef made her a beautiful cake, she had huge balloons and a great day. I can't thank everyone at West Abbey enough and definitely feel we have found the best place for her to stay."

Lynne B
carehome.co.uk rating: 4.92 out of 5

"Mum has been a resident for 4 years. Staff are so caring in the Dementia unit not only to mum but to me, mum's sister and my husband. Nothing is too much of a problem where it's a phone call to speak to mum especially in these times or booking a visit. From the minute you arrive at the door are greeted with a smile, hello, how are you, which is genuine. The manager is amazing, she always has a minute for you. Where it's a concern about mum or a how are you today. The Lyde unit has a great team. A big thank you to them all, especially in these strange times. I know mum is in good hands as Dementia is such a nasty disease for mum and for us all to cope with. Love the new pod for visiting in these winter days. Well thought through. Thanks again."

Dawn M
carehome.co.uk rating: 4.58 out of 5

"I have always found the staff at West Abbey very helpful and caring with regards to my mother who has been at the home since April 2019. They always have her interests at heart, and the home is run by the very professional and caring manager. I must also praise the admin staff, hairdresser and activities organiser who always give above and beyond, which is especially appreciated during these difficult times. Unsung heroes one and all. The home is always clean and tidy, and modernisations make it very modern and stylish."

M G
carehome.co.uk rating: 4.83 out of 5

"Wow, where do I start? Recently had a relative stay on a short stay and from the moment I made contact with the team I felt at ease and knew I would be confident in the care that my mother needed. The management team were always available to answer any questions I had and added great reassurance throughout our stay. The manager and her team were absolutely wonderful as were all the staff really. From the kitchen staff to the care team everyone was friendly, smiley and happy to assist and made a huge impact on our family during our stay. A team who are an absolute credit to the care industry. Well done West Abbey, Mum will be back!"

Charlotte M
carehome.co.uk rating: 5.00 out of 5

"My first experience is very good. Everybody is very helpful."

Doreen W
carehome.co.uk rating: 4.73 out of 5

"Visited my nan. Home was always clean and lovely."

K H
carehome.co.uk rating: 5.00 out of 5

"My Mother spent her last six months at West Abbey. From walking in the first day until the last we as a family felt very welcome. Always a smile from the staff and very happy residents. Mum had full nursing care which was amazing. The staff were so kind and caring not only to Mum but to us as well. She very sadly passed away there. Couldn't wish for better treatment. A huge thanks to all the staff. We wouldn't hesitate to recommend West Abbey."

Celia D
carehome.co.uk rating: 4.58 out of 5

"Mum was very well looked after. Lovely rooms with good views of the garden. Food and facilities excellent. Mum could join in with the various activities when she felt like it but wasn't pressured to do so. There was good feedback on how she was coping with her fortnight respite care and she also made a couple of friends. I also found the whole experience very beneficial. Staff were all very professional and caring."

T T
carehome.co.uk rating: 5.00 out of 5

"I was looking for a residential home that could provide a range of care and nursing services. I attended an open day at Barchester West Abbey Care Home, Yeovil. I was given a guided tour of the facilities that are, to say the least, impressive. The whole place is clean with well-maintained, pleasant decor, nothing tired-looking. Individual rooms are of a reasonable size with en-suite WC, comfortable beds, furnishings and TV. The communal areas and dining rooms are spacious and well laid out with comfortable furnishings. Residents are encouraged to use these areas and the facilities they provide. The menus for the dining rooms offer superb choices. The garden areas are well-kept, very colourful and attractive. All the staff that I met were, without exception, affable, polite and knowledgeable about their roles and were able to answer my questions about care and accommodation. More importantly, from the reaction of the existing residents, staff were obviously well-liked, kind and caring and residents seemed happy."

Julie R
carehome.co.uk rating: 5.00 out of 5

"Can't thank everyone enough for taking care of two of my family/relatives they have settled in really well as you have made it feel like home for them both, it's lovely to see them both so very happy when we visit."

Tracy D
carehome.co.uk rating: 5.00 out of 5

"Cannot fault any aspect of this care home."

D B
carehome.co.uk rating: 5.00 out of 5

"During 12 weeks of respite, we have come to know West Abbet and its wonderful staff. It is the team that makes the home. I cannot praise the home highly enough. My brother is moving in permanently in August, and we are so pleased about his future. I would happily go there myself, but you don't do a BOGOF! Thank you all."

Barbara S
carehome.co.uk rating: 5.00 out of 5

"I cannot recommend this care home enough. From the moment we walked in, we were greeted warmly by the staff who showed genuine care and compassion for the residents. The facilities are brilliant, clean and beautifully maintained. The residents are all well taken care of and seem genuinely happy and content. The activities and programs offered are diverse and engaging, keeping everyone active and stimulated. The meals are delicious and nutritious and there are always options available for any dietary needs. Overall, this care home goes above and beyond in every aspect, providing a safe and nurturing environment for its residents. Five stars all the way!"

Y P
carehome.co.uk rating: 5.00 out of 5

"Our daughter has been a resident at Barchester West Abbey Care Home for twenty-five years. During that time, we have been more than happy with every aspect of the home. The staff (from cleaners, carers, nurses - everyone!) are friendly, caring and welcoming and make us feel like we are family. A wonderful home."

Christine W
carehome.co.uk rating: 5.00 out of 5

"I went to Barchester West Abbey Care Home for 2 weeks for respite care. From the time when my assessment took place through the two weeks of care, I was always treated with respect and very good care by all members of the staff. I am so grateful for what you did for me."

R H
carehome.co.uk rating: 4.58 out of 5

"The staff were so kind the minute my nan came through the doors of West Abbey and throughout her whole stay, we visited her often while my mum was away on holiday and she was always well looked after. Nan stayed for respite and we will definitely be back. Thank you to all the staff."

Nancy M
carehome.co.uk rating: 5.00 out of 5

"Mum has now been at West Abbeyy for four months. All staff - nursing, caring, activities team, cleaners, cooks, receptionists, laundry people - are all friendly, caring and amazing people. They have helped Mum settle in during a traumatic time regarding her Alzheimer's. There is a lovely community feel, especially in the Lyde Unit, and it is lovely that the residents can freely walk around and be safe. Thank you so much. It has given myself and my family peace of mind knowing that Mum is being well cared for."

F B
carehome.co.uk rating: 5.00 out of 5

"A well run home, good staff. Food good with a choice. Very helpful and considerate. Might get a care home nearer as it is too far to me to drive full, have to rely on lifts."

D S
carehome.co.uk rating: 4.50 out of 5

"I was worried about bringing in my husband, who has vascular dementia, to a home for the first time but my mind was soon put to rest when I watched him a few days later. Happily engaging with other staff members and residents and joining in the activity. There is such a wonderful, warm atmosphere there. I would have no hesitation in using this home again."

Honor B
carehome.co.uk rating: 4.67 out of 5

"Mum was admitted at short notice, so had no time to get used to the idea of moving into a care home. She was warmly welcomed on arrival nine weeks ago and has settled in really well. The staff are friendly, caring professionals and she is treated with respect at all times. Despite having dementia Mum has become more confident in herself and is engaging in a full range of activities. She has made friends and is much more like her old self. Smiling all the time. Thank you for making this difficult transition from home to care home, a smooth and stress-free process for both of us."

Sarah O
carehome.co.uk rating: 4.58 out of 5

"When I entered Barchester West Abbey Care Home for the first time I immediately had a good feeling about it. The home was spacious, clean and well presented. All the staff (including non-medical staff) were friendly and professional. My brother was a difficult resident to care for, partly because he had complex needs (some of which had arisen because of inadequate care in a previous home and from NHS hospitals in a different area, not connected with Barchester or Yeovil). He eventually needed palliative care. A huge thank you to West Abbey for admitting my brother who was in an appalling condition. During his final 2 months, West Abbey provided high quality care and kindness and very good food. We were also impressed by the range of weekly activities for those who chose to participate. We are also grateful to West Abbey for the way they maintained close communication with us, his family, and for the sensitivity they demonstrated in managing the whole experience."

Liz C
carehome.co.uk rating: 4.58 out of 5

"The unit is beautifully cleaned and everything looks well cared for. Dad is well-presented and looks happy. The staff are kind and professional. We are so grateful for Dad's care."

Juliet M
carehome.co.uk rating: 5.00 out of 5

"My father has been a resident of the dementia nursing care side of West Abbey Care Home for four months. Having been to two previous very good care homes, they had high standards to meet. I am very happy to report that we have been very impressed. The home is immaculately clean at all times. The staff are always patient, caring and personable, both with us visiting and the residents. My dad has very limited verbal communication now, but all the staff seem to have learnt a lot about my father's interests and his life prior. They genuinely know and care about him. He moved here due to his declining health/ advancing dementia, and they have kept up with his growing needs very well indeed. We visit regularly, and I confidently recommend the home."

Alex M
carehome.co.uk rating: 4.83 out of 5

"Both my Mum and Dad had their last days in West Abbey Care Home. I can't thank the staff enough for their kindness, love and care which was excellent. Not only is the facility so clean but everyone showed genuine heart and care in their work. I'm so grateful. Both my parents passed peacefully and comfortably into their eternal homes."

Fiona R
carehome.co.uk rating: 5.00 out of 5

"Very caring people and thank you very much."

J T
carehome.co.uk rating: 5.00 out of 5

"When I visit the home the staff are very friendly. My father thinks the standard of food could be better. Also, clothes go missing ie vests and nightwear etc. Usually, there are 3 items, all the same, in the wash at the same time. These are small things but it makes life difficult for my parents. All in all, we are pleased with the care home but we feel there could be a few improvements especially for the amount of money the family are paying for both parents."

D M
carehome.co.uk rating: 3.33 out of 5