A Sincere thank you to West Abbey
Dear Stanley and all the staff,
it is hard to know where to start so maybe at the beginning. When my husbands father became ill we did not really realise what was happening, it was a very confusing time for the whole family. it is fair to say that my husband and myself had the biggest shock when we experienced the system and how it deals with elderly vulnerable patients. Much of the time we felt like we were at war with social workers, hospital staff and care providers. not to visit old ground but lets just say we seen it all.
When dad came to West Abbey we were both feeling pretty jaded. the poor old chap was living his very worse nightmare being away from home and his wife, and so far had not been looked after ,or cared for to an acceptable standard. i was very cynical by then, my husband not so much, but it wasn't long before we both realised that West Abbey set the benchmark for anything we had seen . Dementia, along with any sort of mental illness, is still an uncomfortable thing for many people to cope with . it certainly can isolate a patient for his friends and family. that is why the care you provided was so special. Not only do you provide the highest standard of care, both nursing and personal, you also provide a family. Dad was happy for the first time since he was forced to leave his home. We saw how his face would light up when any off the staff would interact with him and once again he had a quality of life.
Saying thank you for everything you have done seems pretty inadequate, but we cannot express in words how much we appreciate what you did for dad while he was with you.