Reviews for West Abbey Care Home

Going into the home as a visitor you are struck immediately, by how welcoming and friendly the staff are, the excellent decor and how wonderfully clean the home looks and smells. Residents were encouraged to join in activities by a vibrant, enthusiastic and caring team, nothing was too much trouble for them. I was very, very impressed and when someone asked me yesterday if I knew of a care home suitable for her father who is living with dementia, I didn't hesitate in recommending West Abbey.

I was made to feel very welcome as a new performer to the Home.
The Deputy Manager personally introduced himself to me and thanked me for my performance, which made me feel very appreciated. I am planning to return again to sing for the residents and very much look forward to re-visiting West Abbey

"Mum was only with you for two weeks before passing away but she received wonderful care during that time. The staff were also very supportive of the family and always were there to talk to and helped us through a difficult time. Thank you so much."

J B
carehome.co.uk rating: 5.00 out of 5

"We are delighted to have found such an amazing care home for our mother. From the moment she arrived nearly 18 months ago she has always been treated with endless kindness and respect by all the staff, regardless of role or seniority. The care home itself provides everything she needs from a light airy home looking onto a beautiful internal garden, with plenty of activities that she is encouraged to participate in with much enthusiasm from the staff.The staff themselves are amazing, often going out of their way to cheer her along when she is struggling with her alzheimers. I am very happy we have found West Abbey Care Home and would like to say a huge thank you to all the staff for taking such good care of our mum."

O J
carehome.co.uk rating: 5.00 out of 5

"My husband has been a resident at West Abbey for twelve months now. He settled in better than we could ever have hoped, and that is largely due to the wonderful care he is receiving. I know that if there were any problems the home would contact me straight away, although this hasn't been necessary as my husband is so happy and content. I cannot fault the care at West Abbey and the friendly, compassionate atmosphere; you are always greeted with a big smile from all the staff. The care home is immaculately clean and all the residents look well cared for. There is also a wide range of activities laid on for the residents, and the food looks delicious. I would not hesitate to recommend this care home, and we are grateful for the dedication and hard work of all the staff."

Sue A
carehome.co.uk rating: 5.00 out of 5

"I visited many Nursing Homes but West Abbey stood out. Mum has settled in well, thanks to all the wonderful staff. It has not been an easy journey for Mum as she suffers from advancing Alzheimer's. The Home is clean and well maintained both inside, and in the grounds, outside. The gardens are lovely to wander around in. Staff on the Lyde Unit are brilliant where there is such a lovely atmosphere. There is plenty of space to wander around. You feel part of a bigger family. Staff are polite and very welcoming and quick to resolve any problems or concerns. We love the café area where we can escape the world and have a coffee and one of the slices of the chef's cake of the day!! There are daily activities which include day trips, games, knit and natter, communion and of course, scrabble! I wouldn't hesitate to recommend West Abbey. All staff both medical and non-medical are amazing. Thank you so much. It means the world to me to know that Mum is safe, well cared for and loved."

F B
carehome.co.uk rating: 5.00 out of 5

"My mother is a recent resident of the home and whilst she is still not joining in as I would like, she is in her words "very content". For my part, she is clean, tidy, well-fed and in a comfortable environment. The staff without fail are kind and gentle. Her room looks out to the garden which pleases my mum a great deal. The precautions taken against covid are excellent and nothing has been too much trouble."

C V
carehome.co.uk rating: 4.55 out of 5

"I went to Barchester West Abbey Care Home for 2 weeks for respite care. From the time when my assessment took place through the two weeks of care, I was always treated with respect and very good care by all members of the staff. I am so grateful for what you did for me."

R H
carehome.co.uk rating: 4.58 out of 5

"We came to the care home for a week's respite. From the moment we arrived to the moment we left, the care was exceptional. Nothing was too much trouble for any of the staff. They went above and beyond what was required of them. Although we didn't get involved in the activities, we could see there was plenty going on. We would definitely come back."

D C
carehome.co.uk rating: 4.67 out of 5

"My stay was for respite purposes. The care and support I received from the team were excellent. Nothing was too much trouble, with a willingness to please. There were a few shortfalls regarding the accommodation, which took a while to put right. However, this did not spoil my stay. I would certainly return in the future."

J C
carehome.co.uk rating: 4.58 out of 5

"Excellent, friendly and cheerful staff to patients and visitors."

Majorie G
carehome.co.uk rating: 4.83 out of 5

"Dad has been made very comfortable in "memory lane" with an air mattress, and special attention paid to a necrotic patch on his heel. Developed at another care home, this is now responding to good nursing, and new skin is growing. Staff are wonderful, very accommodating, attentive etc."

Heather T
carehome.co.uk rating: 5.00 out of 5

"My father who has Alzheimer's recently moved into West Abbey Care Home when my mother was suddenly hospitalised, 2 weeks later they managed to accommodate her too. Sadly this was only for 6 days. During that time the staff have dealt with them both with sensitivity and kindness, looking after them in any way possible to support them both. They're continuing to support Dad as he gives and tries to understand what has happened now. I'm so grateful to the whole team for their gentle professionalism and kindness."

Ruth P
carehome.co.uk rating: 4.75 out of 5

"My mother went to stay at West Abbey in September originally for respite and settled in really well. I was worried about her safety while living alone as she has dementia although she was supported by regular carers, so decided the time had come for her to remain at West Abbey permanently. I cannot fault the care she receives. She looks so much better being looked after 24/7 and I can relax knowing there is always someone available should she need anything. The staff are all very kind, caring and friendly and treat the residents with respect. Yesterday was Mum's 100th birthday and everyone at West Abbey made it very special for her. The chef made her a beautiful cake, she had huge balloons and a great day. I can't thank everyone at West Abbey enough and definitely feel we have found the best place for her to stay."

Lynne B
carehome.co.uk rating: 4.92 out of 5

"My parents have been in West Abbey Care Home for 5 months and the level of care, management and friendliness has been superb. There is always a friendly face around to support relatives and the residents."

Gill B
carehome.co.uk rating: 5.00 out of 5

"Mum and dad came to Barchester West Abbey Care Home in 2015. They were both in the Lyde unit which was always warm and welcoming from the moment you walked through the door in reception to the senior nurse and all the carers on the unit. West Abbey offered to make a double room for them. This was a huge factor in continuing to give them the best quality of life possible. Dad died two years later. They all knew us by name and they too were warm and compassionate with a touch on the arm, sometimes a hug. Dementia care is extremely demanding of the carers: our experience of them on Lyde was superb and we appreciated their skills and compassion increasingly as we got to know them over the months and years. Mum was moved upstairs to the main unit for her end-of-life care, which was warm and appropriate; she died in September 2022. The rooms and attached toilets were always clean and tidy. Communication has always been first-rate. The manager, receptionist and administrator have always been available. The food has always been good."

Laurence A
carehome.co.uk rating: 4.17 out of 5

"My dad stayed at West Abbey for two weeks to allow hubby and I to have a holiday. Every single carer, cleaner and admin worker were fab, so patient! I emailed frequently and they always replied with updates on Dad and his daily activities. We were very happy with my dad's care."

Karen U
carehome.co.uk rating: 4.67 out of 5