Reviews for West Abbey Care Home

"My mother was a resident at West Abbey for 4 1/2 yrs. Although quite solitary she was content, enjoying the view of the garden. She was well cared for, both by amazing care staff + the medical team. I have to add, that any questions I asked, was always answered quickly, with Mum's welfare in mind. The care staff also made me welcome on every and frequent visit. I loved taking Mum up to the 'cafe' for a cuppa. Her end of life care was second to none. My heartfelt thanks to all."

I recently attended a bingo at West Abbey which I thoroughly enjoyed, I was greeted at the door by two lovely ladies and walked into a dining room where the bingo was being held. I was really impressed by the cleanliness of the home, everywhere was clean and tidy and felt really homely. The residents seemed really happy and I loved chatting to each of them.

"Our family has been deeply grateful for the support this care home has provided during what has been a very emotional and uncertain time for us. Mum entered the home on 11th March for a period of respite, with the hope that it might become a permanent arrangement if she felt settled. From the very first day, the staff showed genuine understanding of our situation, offering reassurance, patience, and kindness not only to Mum but to all of us as a family. What has stood out most is the way the team took the time to get to know Mum as a person - her routines, her worries, and the things that bring her comfort. Their thoughtful approach has helped her adjust far more smoothly than we expected. Communication has been excellent, with staff keeping us informed and involving us in decisions without ever making us feel rushed or pressured. The home itself feels calm, welcoming, well-organised, creating an environment where Mum can feel safe and supported. Knowing she is treated with dignity."

My family recently had the pleasure of visiting West Abbey Care Home, and I was genuinely impressed by the warm, welcoming atmosphere throughout. The staff were friendly, professional, and clearly passionate about providing the highest standard of care to residents.

A special mention must go to Beth, who was incredibly helpful from our very first enquiry. She was knowledgeable, approachable, and took the time to answer all of our questions without ever making us feel rushed. Her professionalism and genuine care made what can be a difficult decision much easier for our family.

The home itself was clean, well-maintained, and had a wonderful sense of community. It was clear to see that residents are treated with dignity and respect, and that their wellbeing is at the heart of everything the team does.

I would have no hesitation in recommending West Abbey Care Home to anyone looking for quality care and support for a loved one.

Lovely care home. Very warm welcoming staff. We are very happy with our choice.

"My experience has been good, and very happy. With outstanding staff who will do anything within their power to help you."

If you’re looking for a warm, comfortable and above all safe environment for your loved one then west abbey is your place. The team are wonderful and help with any situation or worries you will have. GF is approachable and very knowledgeable. Kind, care and compassion in 3 words.

"I have been fortunate to reside at West Abbey Care Home for 6 1/2 weeks, while recuperating after a hip operation. Throughout that time I have been continuously impressed by the professionalism, care, patience and kindness demonstrated every day. All staff, whatever their role, have ensured that every aspect of service was delivered to the highest standard - and always with a smile. The meals have all been imaginative and prepared to the highest standard. I would have no hesitation in recommending this very special care home"

Lovely home and really impressed with how welcoming the reception team were. I was visiting an old friend and impressed with the facilities and activities for the people staying.

West abbey is the most welcoming home I have been in to visit a relative. From the reception to management and all the team they showed care, compassion and kindness to all our family. Couldn’t recommend them enough.

"I had to do an emergency admission for my mother has advanced dementia, due to my father becoming suddenly ill. The lead administrator took charge of the situation with great professionalism and kindness, which helped defuse what wa an extremely stressful and emotional situation. The lead administrator along with the care home manager were able to take my mother in as a permanent resident within 48 hours, where she has remained ever since. For this I cannot thank them enough."

"My Mother lived at West Abbey Care Centre for her last 33 months of life. Throughout this time the staff, entertainments, food, physical & mental care, facilitation & access to NHS care; have been consistently excellent. No request was too much effort, and staff have always gone out of their way to give an outstanding service. The Centre is well run, and efficient. Crucially, staff morale is high: evidenced by their cheery and helpful approach at all times; and always being prepared to "go the extra mile" for the benefit of the resident or relative. The "end of life" care was sympathetic, appropriate, and totally attentive both as she died and afterwards, for my mother and to myself. Overall, I strongly recommend West Abbey for its excellent service and professionalism."

I have been entertaining residents at West Abbey for around 7 years now. On every visit I am always welcomed with very genuine happiness from residents and staff alike. This is a real home from home for me.
The care, love, friendship and dignity offered to all residents from staff is plain to see.

"Mum was very apprehensive going into the care home but soon settled in much to the family's surprise and delight. She was only there for 2 weeks but in that time had a couple of baths (which she thoroughly enjoyed) had a haircut which pleased her very much and made friends with a number of the other residents. When it was time for her to return home I think she almost regretted having to leave. She may return! Many thanks to all carers and staff."

I've had a consistent positive experience from West Abbey Care Centre over the last year. The staff are not only professional but genuingly caring - always taking the time to engage with my Mum in a way that feels personal but respectful. She has been living there since last Autumn, and the change in her wellbeing is remarkable. The facilities are clean and bright. There's a lovely garden space that residents can enjoy. And the communal areas feel like home! What makes this home stand out for me is the sense of community - my Mum has been on trips, listened to musicians, participated in craft session - she is always up to something!! No care home is pefect, but any problems have always been addressed quickly and profesionally by Amanda the manager. Overall, I'd highly recommend - thank you to the team who make this a safe, compassionate and engaging environment for my lovely Mum!

"Mum was only with you for two weeks before passing away but she received wonderful care during that time. The staff were also very supportive of the family and always were there to talk to and helped us through a difficult time. Thank you so much."

"My husband has been a resident at West Abbey for twelve months now. He settled in better than we could ever have hoped, and that is largely due to the wonderful care he is receiving. I know that if there were any problems the home would contact me straight away, although this hasn't been necessary as my husband is so happy and content. I cannot fault the care at West Abbey and the friendly, compassionate atmosphere; you are always greeted with a big smile from all the staff. The care home is immaculately clean and all the residents look well cared for. There is also a wide range of activities laid on for the residents, and the food looks delicious. I would not hesitate to recommend this care home, and we are grateful for the dedication and hard work of all the staff."