Stoneham GroveBarchester Healthcare

Reviews for Stoneham Grove Care Home

carehome.co.uk Review Score for Stoneham Grove Care Home

16 reviews of the settings belonging to Barchester Healthcare Ltd

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CQC
Stoneham Grove Care Home in West Berkshire
CQC Overall Rating
Not Rated
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Google Review

4.9 out of 5

14 reviews
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What our families say

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Google Review

Generally, I am very disappointed with the level of service that my mother received whilst staying at Stoneham Grove for a period of two weeks. The actual building and furnishings are of high standard and my mother was comfortable in the home however there were many things that were frustrating and they were clearly short of staff.
Breakfast was very slow and she was left waiting for sometimes up to an hour for it to be delivered to her room.Portions at lunchtime we’re okay but not really to the high standard that we were expecting. Supper was served at 5 o’clock quite early on in the evening and the portion sizes were ridiculously small which left my mother quite hungry overnight.
The turnaround time of the laundry service was so slow and clothes were never returned to my mother‘s room in good time. We are still waiting for her clothing to be found & returned.
More concerning was the medication system whilst nurses failed to provide the medication at the accurate times my mother was used to and she was left frustrated and alarmed when medication was not administered at the expected times.

We provided a wheelchair for my mother and I had hoped that she would have been taken out to the garden to enjoy some fresh air while she was there but she was never taken.

In summary, I am very disappointed especially as this was an expensive care home. I would have hoped the care home managers to have been more responsive and dedicated to the care for my mother while she was there.

Kathleen Rexhepi

Google Review

I came into the care home today to give a talk with the residents . I was extremely impressed with the surroundings…. More like a fancy hotel than a carehome. All the staff were very welcoming and friendly especially Sonja. How lovely for the residents to also have speakers come in and talk to them about interesting topics. Would give 5 stars 🌟

Hayley Scott

Google Review

It was a great pleasure to attend the opening of Stoneham Grove Care Home! The attention to detail of this truly magnificent facility was very inspiring! If I ever needed the peace of mind of one of my loved ones needing proper and detailed in a care home in Reading – my unhesitating choice would be Stoneham Grove!

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Care & Facilities

Care & Facilities

Our facilities are designed to the highest standards and the care we provide is delivered by passionate and highly-trained professionals.

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Food & Nutrition

Food & Nutrition

We offer a constantly evolving menu that caters to the tastes and dietary requirements of those we support.

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When you join the Barchester family, we don’t just want you to feel valued, we want you to truly love what you do. This is your chance to make a difference every day.

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Frequently Asked Questions

Stoneham Grove Care Home offers Residential care, Dementia care, Respite / Short stay.

Stoneham GroveBarchester Healthcare

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