Reviews for Silverbirch House Care Home

My mother is a resident at Sherwood Lodge having moved from a far inferior home in a very frail state. She is now settled having recovered beyond our expectations and this is due in no small part to the care and attention she receives from the dedicated staff at the home. There is a wide variety of activities and entertainment to keep the residents engaged and carers frequently go the extra mile to include my mother and take her out. I have often arrived to visit and been pleased to find that she has been taken out to a nearby coffee morning! I have no hesitation in recommending Sherwood Lodge as a safe and happy home; made so by the excellent team who are highly valued by me and my family.

I am the resident Foot Health care worker that attends to the residents on a 6 weekly basis. I've been consistently impressed by the wonderful care and attention provided at Sherwood Lodge. The staff go above and beyond to ensure the residents are comfortable, safe, and well-cared for. From the compassionate interactions to the meticulous attention to detail in every aspect of care, it's evident that the well-being of the residents is their top priority. I highly recommend Sherwood Lodge to anyone seeking a nurturing and supportive environment for their loved ones

DWR Foot Health Care

In January 2024 it became apparent that our loved one, at 95 years old, needed more support than we were able to provide and was no longer able to live independently. With no previous experience in the care sector we were bewildered and didn't know where to turn for guidance and advice. We called into Sherwood Lodge whilst driving past one day and it changed everything. From that very first encounter it was evident that this was the place for us. Sadly our loved one died recently but that loss is made more bearable by knowing that for the last four months of her life she was happy and well cared for. Without exception every member of staff demonstrated infinite patience, immense kindness and genuine care meeting her every need. We were welcomed as members of the Sherwood Family and nothing was too much trouble. The climate and ethos at Sherwood Lodge gave us everything we wanted and more. High professional standards, teamwork and positive attitudes make Sherwood Lodge a very special place. Thank you Team Sherwood!

"During our stay as service user the care recieved was first class. Good intertainment & activities. A super day out to a garden centre. Chef accomadated diat needs. The staff were warm and friendley looking after our needs. The grounds and surounding areas were lovely & well kept. Obersvations:- Bed was on the small size staff were able to resolve the issue. We would visit again - a great stay overall."

Michael B
carehome.co.uk rating: 4.92 out of 5

"We booked Mother in for respite care for 2 weeks, to gauge whether she was ready for full time care. We were so impressed with everything provided. It was like a holiday for Mum (and us) with lots of activities for her. The care provided was first class, the staff were so welcoming and thoughtful. It completely surpassed our expectations. A lovely experience for us all."

Sheila T
carehome.co.uk rating: 5.00 out of 5

"I believe my sister is receiving very good care. The atmosphere is friendly and happy. The home seem to be similar to a 5 star hotel. Staff are welcoming and attentive. I cannot comment on management, facilities etc. because I have no experience. The food is a little bland and portions very small, but I do understand you are catering for many people with different tastes so it probably has to be that way."

H H
carehome.co.uk rating: 4.38 out of 5

"We are glad we found Silverbirch House for my Aunt. First impressions are good with the reception area being light, open and welcoming, the communal rooms are well furnished and my Aunt's room is comfortable with a pleasant aspect and a modern en suite. The staff are friendly and helpful and the management professional and accessible. The other residents appear happy and content. We are impressed with Silverbirch House."

Judith C
carehome.co.uk rating: 5.00 out of 5

"Everything has been excellent. Care given to toiletry help, variety of activities especially exercises for me and individual dietry problems in my unforseen circumstances given. Hospitality to my visitors excellent."

Penelope L
carehome.co.uk rating: 5.00 out of 5

"Moving Mum into Silverbirch House was a good decision. She is safe and content and receives first class care. The staff are well trained, considerate and treat Mum with dignity. Visitors are greeted by name and offered assistance. The quality of the residents meals is clearly a priority. Excellent working arrangements with the local GP practice and district nurses deliver impressive standards of medical care. Mum says 'I am well looked after here' - I agree with her."

Clive J
carehome.co.uk rating: 5.00 out of 5

"The Care Manager and her deputy couldn't have done more to put me at my ease and for me to see that this was a well run home where staff really cared for their residents and that my Dad would be well looked after. His hospital stay had left him in a poor state but right from our first discussions all the management have gone above and beyond. Now that my Dad is with them the kindness shown by everyone is wonderful My Dad's mobility has improved and the food is nutritious and tasty and my Dad has already put on weight. It was lovely to hear him say that everyone is very kind and that he enjoys the food. Having looked at other homes, this one stands out from the crowd."

Angela W
carehome.co.uk rating: 4.92 out of 5

"My grandmother has only been a resident for 2 weeks but in this short space of time, her family have been impressed with the professionalism and caring attitude of the staff. She has been made to feel very welcome, with a high level of support. The facilities are first class."

G J
carehome.co.uk rating: 5.00 out of 5

"I have been very impressed at the quiet, calm, professional and find way the team have assessed my 95-year-old mother over a period where she has been very unwell with a bladder infection, she is now very frail and also very poorly but the team are adapting to her needs and treating her with kindness and dignity. I am now beginning to feel more confident that her final weeks/months will be made as comfortable as possible and that together we can make her final journey more bearable. You have some very special people on the team!"

J S
carehome.co.uk rating: 4.18 out of 5

"A warm, polite welcome from all staff. Beautiful surroundings. We came for a meeting with the assistant manager to discus my father-in-law's health. It was a down to earth yet professional discussion."

Amanda N
carehome.co.uk rating: 5.00 out of 5

"I have been to this new care home quite often and most people seem to sit in the coffee shop which could be a bit bigger as it is small and it's nice and light with views over the gardens. It's a very friendly place, very nicely looked after. The staff are very helpful and friendly."

Pamela T
carehome.co.uk rating: 4.25 out of 5

"I visit my friend. I admit I was worried about him at first but the home is lovely and he seems well looked after. In fact, I wouldn't mind moving in myself! I am happy for him and I, myself, have peace of mind knowing that he is here and the staff are great!"

Jay F
carehome.co.uk rating: 4.92 out of 5

"We were extremely please with everything at Barchester Silverbirch House Care Home. All the team were very welcoming and easy to engage with. They took time to get to know what my father's interests were so they could ensure he felt comfortable from the start. We will definitely be returning to Silverbirch House. Thankyou."

Stuart M
carehome.co.uk rating: 4.50 out of 5

"The care home is beautifully decorated, clean, warm and inviting. The entrance coffee bar is a hub for everyone to meet and chat. Chilled water, coffee, tea and cake are always available. The staff are absolutely amazing. I feel like all the major stresses and strains of supporting my Mum in the community and helping to run her home have eased. I can now visit my Mum and be more present, spending quality time with her. I've played cards, played darts, had lunch in the restaurant, taught a chair Pilates class, done her hair in the salon, alongside their resident hairdresser (who is amazing with the residents), I've even danced with my Mum during a singsong. The only disappointing thing is that they lost their entertainments manager the same week as my Mum came to Barchester Silverbirch House Care Home and my Mum would like a more varied range of daily activities. Overall I wouldn't hesitate to recommend this care home to any one."

Lyane J
carehome.co.uk rating: 4.92 out of 5

"The manager and staff are so very caring and I'm always kept up to date with any issue. It is never a problem to talk to anyone if you have any concerns. Initially I was so worried about my partner going into a home and it was a very difficult start for him but the manager and staff persevered their control and management were exceptional. He is happy now has a lovely room and is safe which for dementia sufferers and their families is the main concern. It is well run and beautifully equipped."

J T
carehome.co.uk rating: 4.75 out of 5

"The staff are outstanding, friendly professional and encouraging. The facilities are very good indeed. Outstanding value for money. They have transformed my view of care homes. Most importantly they have improved my mother's quality of life. Nothing is too much for the staff and they are innovative in the way they care for my mother and ensure she is happy. Cannot rate the care home highly enough."

N W
carehome.co.uk rating: 5.00 out of 5

"Very welcoming and friendly staff and care home. Very good environment and facilities. Appears to be a good range and amount of activities for residents. Appears to be good standard of care for residents. Mother-in-law seems happy at the home."

J C
carehome.co.uk rating: 4.56 out of 5

"We are very pleased indeed with the care the staff are taking with Mum. The staff are all very friendly and cheerful. Also, staff have gone out of their way to make Mum feel welcome. Excellent care home, I would recommend. 2 minor points for attention, 1, Smart TVs with elderly confused people? Mum just wanted to press a button and see a particular channel. 2, visitors come and don't sign in, we didn't know who they were. Please ask everyone to identify themselves."

K C
carehome.co.uk rating: 4.33 out of 5

"Beautiful place and caring staff. Always welcome you and look after my husband well. Hopefully, there will soon be more activities but everyone makes an effort to keep residents happy."

P B
carehome.co.uk rating: 4.50 out of 5

"I cannot praise the staff and facilities at Barchester Silverbirch House Care Home enough. Ever since my mother took up residence in February 2024, the staff have always been not only professional and helpful but also friendly and approachable. Staff are keen and obviously love their work caring for people. Together with the excellent facilities and setting, Silverbirch is homely, restful and welcoming with a range of activities available to partake in or not as my mother wishes. My family and I are grateful for all the wonderful assistance that staff have provided. It is reassuring to know that Mother is in the right place to ensure that the 24-hour care she now needs is provided. Thank you."

Graeme W
carehome.co.uk rating: 5.00 out of 5

"I spent two weeks here for respite and was made to feel very welcome by all staff and other residents. I settled very well in the most comfortable surroundings and would not hesitate to recommend Barchester Silverbirch House Care Home."

D E
carehome.co.uk rating: 4.33 out of 5

"My Grandma has recently moved into this new Barchester home around Feb 2024. She was reluctant at first as she has lived independently for so long (she is 98Yrs). However, she is now so happy with her decision to move and the home's staff have been very supportive of this new chapter of her life. She now loves her new home, the staff are warm and understanding. I honestly can't fault the care she receives and the facilities. The staff are welcoming, knowledgeable and vigilant. The home has state-of-the-art facilities, which are kept very clean. The property feels very homely and has lovely décor. Every time I go to visit it feels like one big family home. The food and activities are engaging for their residents. Nice to see a care home ran so well and really taking care of their residents. Each resident is treated with respect and dignity. The care they provide is completely person-centred and all of the residents' wishes are always respected. I couldn't recommend it enough! Thank you!"

Kathryn B
carehome.co.uk rating: 5.00 out of 5

"All staff are courteous and attentive to both residents and their families. The reason I only gave four stars instead of five for facilities is that perhaps, as more residents come, satellite TV could be installed. And regarding the food and drink category, perhaps a little more could be offered at the entrance cafe, for those who might be a bit hungry outside of meal times. To always have someone on reception/host would take extra responsibility away from the carers. The lovely receptionist has been caring too."

C V
carehome.co.uk rating: 3.92 out of 5

"My friend has a lovely, bright room overlooking the garden. All the carers are very friendly and kind. A lovely home altogether. Excellent food."

S S
carehome.co.uk rating: 4.75 out of 5

"My friend seems very well looked after by friendly and very caring, patient staff. All her needs are catered for and any anxiety she feels is swiftly dealt with, leaving her feeling reassured and safe."

A S
carehome.co.uk rating: 4.83 out of 5

"Silverbirch House Care Home has a luxurious hotel feel, and the staff are friendly and professional, ensuring the residents feel well taken care of and comfortable. The facilities are modern and well-maintained, with spacious rooms and common areas for socialising and relaxation. There are a range of activities and amenities to keep residents engaged and entertained."

Liz A
carehome.co.uk rating: 4.91 out of 5

"Such an amazing establishment. The staff are all so very kind and caring - above and beyond expectations. Mum has been treated with dignity and respect throughout her stay. I would definitely recommend Silverbirch to anyone. We cannot thank you enough for all that you have done for Mum. Many thanks."

Jo C
carehome.co.uk rating: 5.00 out of 5

"The staff are helpful and friendly. Room is comfortable and spacious. Food is most acceptable. Cinema most acceptable. It is great staying here. The home is lovely."

Rosemary H
carehome.co.uk rating: 5.00 out of 5

"My mother stayed for 2 weeks at Silverbirch House for respite care. In her own words, "The food was excellent as were the staff who served it. The staff couldn't do enough to help and were wonderful. I felt safe and very well looked after" From a daughter's perspective the home is very well presented giving a hotel feel. The activities are arranged throughout the day and the residents are made to feel welcome and engaged at all times. The phone is always answered swiftly and any issues are attended to immediately. We are both very impressed."

E D
carehome.co.uk rating: 5.00 out of 5

"I am an ex-carer of the resident who has now lived here for three weeks. I come to visit three times a week. Very impressed so far."

Pauline D
carehome.co.uk rating: 4.90 out of 5

"A family member is currently using Barchester Silverbirch House Care Home for respite care and is feeling safe and well supported there. Facilities are very well presented and staff incredibly kind and attentive whilst remaining professional. The entertainment programme is comprehensive, providing both mental and physical stimulation. The food is of good quality and variety with several meals spread throughout the day and residents are able to eat in the dining room or in their rooms if they wish to. Visitors are truly welcomed at any time."

R M
carehome.co.uk rating: 4.83 out of 5

"The staff at Barchester Silverbirch House Care Home provide an outstanding, caring experience; they genuinely care about my mother's welfare and well-being, and always go the extra mile to make her feel safe, welcome and cared for. The facilities and environment are excellent. Likewise, staff provide a very good range of activities to ensure residents are entertained, stimulated and involved. An excellent care home!"

John H
carehome.co.uk rating: 4.75 out of 5

"My elderly dad came for respite care at Barchester Silverbirch House Care Home in May 2024. He settled in perfectly and quickly decided that he'd like to stay. The staff couldn't be kinder and are always on hand to help. After being in hospital for a week, Dad's walking had declined but as soon as he was in Silverbirch House, I could see him growing gradually stronger again. His life has been enriched with group activities, such as exercise classes, music, flower arranging, cooking, gardening and even outings. The meals are well-prepared and there is always a choice. I know the excellent, homecooked food was a factor in Dad's decision to stay. The beautiful interiors are bright and spacious and the accessible garden is a huge bonus. Dad has a ground-floor room and he can look out over the garden and see what's going on and step out into the fresh air whenever he wants. Thank you to everyone at Silverbirch House, we can't imagine we could have found a better or nicer place."

Sarah B
carehome.co.uk rating: 5.00 out of 5

"Very pleasant, roomy rooms. Friendly atmosphere. Food good. Good friends made."

Marion B
carehome.co.uk rating: 5.00 out of 5

"Excellent staff attention - great support. Food very good, a lot of choice, all well presented. Comfortable rooms, quiet and friendly. Very contented to be here, may the time go past slowly so I may stay longer!"

Ann S
carehome.co.uk rating: 5.00 out of 5

"Only a short stay. Fantastic care home, great staff but more care needed than available in a care home environment. Wish he could have stayed longer as the home is fabulous."

Maggie S
carehome.co.uk rating: 4.82 out of 5

"Wonderful place, feels like a posh hotel, luxury grandeur but so friendly and homely. Wonderful staff, helpful, friendly, efficient. Always a pleasure to see the smiles, and hear the laughter. Charming."

Cheri I
carehome.co.uk rating: 4.17 out of 5

"All the staff are very good and helpful. The room is very good. Happy here. It would be nice if there was more to do."

Sandra W
carehome.co.uk rating: 4.92 out of 5