Reviews for Pinetree Care Home

Visiting Pinetree Care Home, I genuinely felt the warmth and care from every member of staff. The atmosphere, the residents, and the strong sense of community were all so heartening.

It’s such a beautiful place, surrounded by equally beautiful people. Ellie’s initiatives to connect the care home with the wider community such as the knitting projects that give back to the community are special. This is not just a care home. It’s a place full of life, purpose, and genuine connection.

The facilities and furnishings at Pinetree Care Home are top-notch but it's 'secret sauce' are the people who make Pinetree so very special. Every interaction with staff has been professional, compassionate, and genuinely caring. They've created an environment where Dad doesn't just receive care—he thrives.

Under Damien's excellent management, the team creates a truly positive and encouraging environment. Among others, staff members Becky, Ellie, Loretta, and Lorraine go above and beyond every single day. They don't just provide care; they build meaningful relationships with residents and treat everyone like family. The difference in Dad has been remarkable. His walking has improved significantly, he's discovered a love for painting that we never knew he had and he is truly relaxed and happy. As an outdoors man, he loves pottering in the garden, which has given him a real sense of purpose. The organized visits and celebrations are wonderful—the VE Day celebrations were particularly moving. He thoroughly enjoys the delicious food, loves the singing activities, and even the hairdresser has given him his best haircut in years! The staff have clearly taken time to understand his interests and abilities, providing tailored activities and support that have brought out the best in him.

We were so worried about Dad staying in a care home but could not be happier with Pinetree, it feels more like a family run 5* luxury hotel and spa, and we would recommend it without hesitation to any family looking for exceptional care for their loved one.

"As a family we couldn't be more pleased with how the staff at Pinetree look after my nan. The staff are personable and caring, ensuring nan is looked after to the highest standard. We love the facilities and know that nan until be very happy here for a long time to come."

Zoe N
carehome.co.uk rating: 5.00 out of 5

"After shortlisting five different care facilities, Pinetree was unquestionably the clear choice for Dad. The staff demonstrate exceptional warmth, professionalism, and genuine care that creates a truly positive and encouraging environment for all residents. Dad's walking has improved significantly, he's discovered a love of painting, and enjoys the beautiful garden. The organized visits and special celebrations are wonderfully planned-the VE Day commemorations were particularly moving. We couldn't be happier with our choice of Pinetree, the combination of excellent facilities, great management, compassionate staff, engaging activities, quality food, and individualized care creates an environment where residents don't just receive care-they truly thrive and live fulfilling lives. We would wholeheartedly recommend Pinetree to any family seeking exceptional care for their loved one. The peace of mind we have knowing Dad is in such capable, caring hands is invaluable."

Katy M
carehome.co.uk rating: 5.00 out of 5

"Perfection does NOT need a review in my opinion."

J L
carehome.co.uk rating: 5.00 out of 5

"Found all the staff to be friendly, welcoming and supportive of my elderly dad and his medical conditions. Very understanding of my questions as his daughter and supportive of me also. Dad found his room and the food excellent, pleasant stay and enjoyed chatting with staff and residents staff diligent regarding dad's medication administration, also going above and beyond to ensure his comfort. Dad did worry about his laundry but was reassured when it arrived back clean the following day, would recommend Pinetree for excellent 24 hour care."

P B
carehome.co.uk rating: 4.92 out of 5

"This care home has been a great experience for mum and I. Mum moved in this January, we've seen a remarkable improvement in her quality of life. Her ensuite room is beautiful with the bonus of direct access to a furnished garden. The personal care received is thoughtful and kind, with a genuine concern for her well-being. The cleanliness of the home is excellent, its a bright and welcoming environment. Food is another highlight. It's excellent in its variety and quality, the chef is accommodating, happily fulfilling Mum's personal requests, like her beloved cheese on toast. What sets Pinetree apart is the staff. They are amazing. They not only provide care for Mum, but also care for the family. They are aware of the stress families go through during this transition and give invaluable support. Overall the decor is beautiful, but more importantly, the staff always have time for interaction. Pinetree has improved both our lives, I am grateful for the care and compassion they provide."

Jillian S
carehome.co.uk rating: 4.92 out of 5

"Dad is always kept occupied, treated with love and respect. This is more important than facilities but they are excellent as well. Everyone is trying so hard, thats all you can ask for. Thank you."

Gary D
carehome.co.uk rating: 5.00 out of 5

"The patience and kindness of all the staff shines through."

Gary D
carehome.co.uk rating: 5.00 out of 5

"My father-in-law was at the home for two weeks after being discharged from hospital. His confidence in walking and self caring started to improve immediately. The staff are wonderful, nothing is too much trouble and there is always someone available to answer any queries. I would like to thank all the staff on behalf of my father-in-law, my husband and myself for all the care he received whilst at the home."

T L
carehome.co.uk rating: 4.58 out of 5

"My mother entered Pinetree Care Home after a long period of me living full time with her at home with Alzheimer's disease. I had visited several other homes in the area. On entering Pinetree the warm welcome and superb facilities immediately stood out. My mother has been resident there for 3 months and I can say that the level of care, kindness and patience has been excellent. She has settled very well and is eating well and enjoying the activities on offer."

W S
carehome.co.uk rating: 4.67 out of 5

"The support received from Pinetree Rawreth has been exceptional. Allowing dad to join in their daily activities months before moving in was amazing creating familiarity with carers ,residents and environment ahead of moving in. A welcoming home with staff who go that extra mile to allay any fears or anxious feelings that residents or their families may have. All staff take an interest and nothing is too much trouble . Exceptional amenities and cleanliness with a friendly atmosphere that tries very hard to ensure everyone's needs are catered for. They take time to get to know residents on an individual basis offering understanding and encouragement organising group activities around their interests making it fun I feel very confident with this amazing team that 'care' about their residents to recommend Pinetree to anyone contemplating respite or permanent care for a loved one."

A D
carehome.co.uk rating: 5.00 out of 5

"My mum moved in a week ago and we can't believe the difference in her. She is laughing for the first time in about 2 years. Every member of staff has gone above and beyond to make Mum feel 'part of the family '. Her room is beautiful and she is very happy. Thank you!"

Deborah O
carehome.co.uk rating: 4.50 out of 5

"My husband was in respite for eighteen days to give me a break. He was up every night so I never got a night's rest - I was very happy to put him in Barchester Pinetree Care Home, Rayleigh. It took him a day or so to settle down. Mainly, he was convinced he had to go to work, he is 87 years old. I was very impressed with the care he received. The Pinetree is like a five-star hotel, beautiful. I would certainly use it again for respite if I need it. Unfortunately, having dementia, I don't think he realised how well he was looked after but I did."

Josephine S
carehome.co.uk rating: 5.00 out of 5

"We moved my aunt into the care home in the beginning of December and we have found that all the staff are amazing, warm, caring, helpful, gentle and really made my aunt feel at home from the minute she came into the home. We feel that she has settled well and is very happy."

Sheneene J
carehome.co.uk rating: 4.83 out of 5

"My mum came to stay at Barchester Pinetree Care Home over the Christmas period for one week of respite care. The room was beautiful and well cared for and every member of staff was very friendly and caring. The food was wonderful and plenty of it. She was a bit worried as she didn't know anybody but all the other full-time residents were very friendly and welcoming. I can't wait until I'm over 65 so I can come here myself!"

Sue M
carehome.co.uk rating: 5.00 out of 5

"The Barchester Pinetree Care Home is like a five star hotel. The home is decorated to a high standard. It's got everything onsite, i.e a hair salon, a cinema room, private dining and being able to help yourself to refreshments. There's entertainment and activities to keep the residents active on a regular basis. All the staff are lovely and welcoming to the residents and families that visit, its like one big happy family. The only problem I had, was I arranged private dining for my mum and had to get in contact with them three times, due to them not contacting me back. In the end it was all sorted and the room was done out lovely and we enjoyed the food. The lady staff member couldn't do enough."

D B
carehome.co.uk rating: 5.00 out of 5

"My aunt stayed at the care home for a couple of weeks. The place is beautifuland all the staff from the cleaners to nurses and management have a fantastic work ethic. They kept my aunt cheery from the moment she came to stay and she would stay again. Once again, I would like to thank you for the care she was given."

D H
carehome.co.uk rating: 5.00 out of 5

"Although only being here on day five, nothing other to say than very impressed with accommodation, service at all levels... and the staff are outstanding! Importantly, we can now relax and start to get our life back as we can relax knowing that our brother/brother-in-law, the resident, is looked after so well and he is happy and delighted with his care and having positive, happy staff looking after him."

Kenneth O
carehome.co.uk rating: 5.00 out of 5

"Mum had a three-week stay here and it was so impressive. It feels like a home from home. Staff are incredible and nothing is too much trouble. Food was superb. Plenty of activities laid on for residents to join in or not each day. I felt Mum was very well cared for and she loved her little holiday. She was able to help out with small tasks, which she enjoyed. The decor is incredible, comfy bedrooms, definitely on par with a five-star hotel. I would highly recommend Barchester Pinetree Care Home - a very caring home."

Suzanne C
carehome.co.uk rating: 5.00 out of 5

"Mum moved into Barchester Pinetree Care Home about five weeks ago after a few health concerns left her feeling unable to manage on her own anymore. The home itself is beautiful, from elegant dining rooms to cafe areas and smart lounges, cosy corners to sit and chat or just watch the world go by. The smart ensuite bedrooms are spacious and comfortable. The food is excellent. Above all, the staff are amazing, without exception, and have ensured that Mum feels safe, loved and very happy in her new home. She's got her old spark back and it makes me so happy to see her joining in with everything on offer and making new friends. She has no regrets whatsoever, thank you to everyone at Pinetree."

Rachel H
carehome.co.uk rating: 5.00 out of 5

"I have had a recent fifteen-day respite care stay at Barchester Pinetree Care Home. Mindful of the fact that Pinetree has only recently opened, my overall experience was excellent with the exception of several of the meals."

A M
carehome.co.uk rating: 4.67 out of 5

"Fantastic experience so far. Our mother has lived independently for fifty years so the move into residential care was a big decision. The staff at Barchester Pinetree Care Home are excellent as are the facilities. Mum has settled extremely well and seems to be having a great time. Really cannot find any fault."

Paul D
carehome.co.uk rating: 5.00 out of 5

"An amazing and beautiful place. My 84-year-old mother was the first resident to move in, she's been there nearly three weeks. Absolutely lovely manager, admin staff and carers, nothing at all is too much trouble. They all go over and above to make sure everyone is happy. She feels safe and happy and loves all the carers. I feel reassured that she's being well looked after. Lovely restaurants with delicious food, she was quite frail when she arrived and has already gained some weight which is what we wanted. The staff do their best to make sure everyone is included in activities if they wish and as more residents arrive, the home has a lovely, bustling but calm atmosphere. There are lounges, restaurants and bars on each floor and a cinema and activities room, along with a lovely outside area. I'm confident Mum will be very happy there."

N S
carehome.co.uk rating: 5.00 out of 5