Reviews for Peony Court Care Home

We score 9.9/10

34 Reviews


19 August 2023

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What our families say on

"Mum was struggling at home. We knew we had to find a nursing home for her and we found Peony Court. Even before Mum moved they made us feel very welcome. Now Mum is there we can relax knowing she is taken care 24-7 and I have never seen her so happy. Peony Court feels like our second home every time we go we feel welcomed and there is no need to book just turn up make yourself a coffee. They also have entertainment for all the residents and take the residents out regularly in the minibus. I highly recommend Peony Court, I don't think you could find a better home. Thanks so much."

Jeffrey M rating: 5.00 out of 5

"A very pleasant atmosphere. Staff very welcoming and super helpful. My friend is well cared for and has settled, enjoying food, company, staff and a comfortable environment."

Rosemary B rating: 5.00 out of 5

"Care is very person-centred. Staff always lovely and friendly, my mum loves them! Food great, good activities, but most importantly my mum is really happy there. Thank you Manager and your team and keep up the great work!"

H D rating: 4.92 out of 5

"Having visited regularly over the past few months, I can honestly say it’s always been a pleasure. Peony is kept to a very high standard in decor and cleanliness. Staff are always kind, polite, thoughtful and welcoming, going above and beyond to help and assist. Nothing is too much trouble and the staff always have the time to talk through and implement ways for individuals if needed. On entering Peony it feels as though you are entering a 5 star boutique hotel with a warm, inviting atmosphere. Peony has definitely changed my opinion on how I perceive care homes to be, which is very refreshing. Feeling like a home from home, it made the transition so very seamless. On initially contacting the home, I was made to feel at ease and all my questions were answered with complete transparency. I cannot express my relief in finding such a diamond. As next of kin, it’s the peace of mind this care home affords you to feel, knowing your loved one is cared for in a safe and exceptional way."

Julie H rating: 5.00 out of 5

"A friend that my wife and I have cared for has now moved into Peony Court. The home is amazing, warm, and welcoming, best described as a 4 star hotel. Nothing is too much trouble from any of the staff, taking time to talk to us and remembering our names whenever we visit. Our friend originally went in for a period of respite care, but has now decided to stay. Rooms are clean and comfortable, food is great (we had lunch) with a varied menu."

Andy H rating: 5.00 out of 5

"My father originally went into Peony Court for a week's respite at the end of June. However, we ended up rolling the respite over for 3 months as Dad was quite happy to stay, despite the fact that he had never wanted to leave his own home. This was due to the fact that he enjoyed the company, loved the food and entertainment, and received excellent care from all the brilliant staff. We were very sad when Dad had to be transferred to another home after becoming ill and needing a higher level of care. We would recommend Peony Court to anyone considering a respite stay or permanent residency in a care home."

Sue B rating: 5.00 out of 5

"I find the home welcoming and friendly and the staff are attentive to my mum's needs and she has settled in well over the last six months. My girlfriend is a Community Sister and as a result visits many care homes and she was extremely impressed."

Steve H rating: 4.25 out of 5

"My dad stayed in Peony Court after he was unable to manage at home. Everyone there was so welcoming and the level of care he received was excellent. I was able to visit at any time and got to know all the staff very well. He always said the food was excellent and enjoyed the activities and trips out. Even when he was too unwell to leave the home on trips, the staff encouraged him to restart drawing and painting. All in all, it was a massive relief to have had him so well cared for the entire time he was there. I would recommend anyone take a look at Peony."

Alex M rating: 5.00 out of 5

"Lovely staff, looked after my grandad very well for the last few weeks of his life. He received top quality care and as a former care assistant, I was very impressed with their efforts. For my grandad's 95th birthday, we were able to use their lounge area to celebrate and all the staff were kind and the chef even made him a cake!"

Hayley S rating: 4.58 out of 5

"The home has done a brilliant job of looking after my mum and making sure she feels safe and comfortable. The food is excellent and a lot of her anxiety has gone since she moved in. She enjoys the activities that are arranged and has been kept busy which is so important for her well-being."

Martin H rating: 4.83 out of 5

"The elderly resident who selected me as her next of kin is a single lady and a very private person. She came into Barchester Peony Court Care Home just over a year ago on a temporary basis but is now a permanent resident. She is too frail to take part in many of the activities, but has been treated with the utmost kindness and consideration by the manager and staff. At her own home, she saw hardly anyone during and after Covid but since moving into Peony Court she has been happy to interact with some of the other residents and to sit with others at the lunch table on a regular basis. All the staff are very thoughtful and ready to think of ways to make her comfortable. We are so relieved and pleased to have found Peony Court for her."

Janet D rating: 4.58 out of 5

"The care and support for my mum (and me at times) from the team at Barchester Peony Court Care Home has been excellent and any minor issues that have arisen have been dealt with promptly. Being a small care home, I’ve got to know most of the team and I know my mum's welfare, both physical and mental, is at the forefront of what they do. The facilities at Peony Court are excellent and the staff have an enthusiastic and encouraging attitude to residents entertainment, offering a varied program of events."

L G rating: 4.58 out of 5

"My mum has been a resident at Peony Court since February 2023. She arrived at the home with no mobility, she is now walking (with a walker). She enjoys joining in with activities within the home and going out in the minibus. The carers look after all her needs. I can get on with my own life knowing she is being well cared for."

Rose J rating: 4.92 out of 5

"I brought my grandfather to Peony Court due to his declining health in November 2023. It’s safe to say he received the most passionate, person-centred care that he really wouldn’t have got anywhere else! Peony court looked after him until he sadly passed away a month later. Food and activities are exquisite, and the overall cleanliness of the home is very well-kept with beautiful furnishings. I would recommend Peony Court highly to anyone looking for great care."

Donna M rating: 5.00 out of 5

"I would like to sincerely thank the staff of Peony Court for their exemplary care of my dad. He was treated with the utmost kindness and dignity when he was so frail and in need of a lot of support. It was such a relief to know he was in such good hands, particularly as we had to move him from a previous care home which was not good. So it was a stressful time but I am very grateful that Peony was the right choice and we could have that peace of mind knowing he was in very good hands. After a stay in the hospital, my dad was greeted by staff on his return to Peony and welcomed him back, they showed such kindness and consideration, that I really think we could not have found anywhere better. It's also a lovely bright and clean place."

Fiona M rating: 5.00 out of 5

"I came to Barchester Peony Court Care Home after twelve days in hospital and with limited mobility. I completely lacked confidence in my ability to get around and was very tired and tearful. I have been treated with such kindness and after two weeks, I'm feeling so much better and confident to go home. The staff have all been amazing and I can't thank them enough for all they have done for me."

Jill M rating: 4.42 out of 5

"I was advised by phone in New Zealand from Peony Court in Croydon that my Uncle has been referred to Peony after being admitted to hospital and no longer unable to manage himself on his own. We left New Zealand immediately and visited Peony Court and my Uncle to check the facilities and his well-being. We were extremely impressed with all the facilities throughout, enjoying a first-class lunch with my Uncle, as well as meeting the warm welcoming staff. and enjoying some of the activities. We visited my Uncle daily who was so happy with the staff and facilities, he never wanted to leave, giving him a quality end of life. Unfortunately, my Uncle passed suddenly after a couple of months, we can't thank the staff enough for their professionalism and friendliness throughout his stay, from my Uncles initial introduction to the home, to his passing. We would highly recommend Peony to any individual requiring care."

Mark H rating: 5.00 out of 5

"My mum is a resident at Peony Court and our experience has been very good since she moved there at the end of March. The home is fairly small so we soon got to know most of the staff who could not be more attentive and caring towards Mum - especially since she is encountering some mobility and sight loss problems. The management team is always approachable and it's my experience that nothing (within reason) is too much trouble for them. The facilities at Peony Court are lovely, with a nice large bright dining room and comfortable lounges. There is also a large garden with nice seating areas. The home also benefits from its own mini-bus so resident outings can be arranged."

L G rating: 4.33 out of 5

"My husband and I spent a week at Peony Court while our house was being rewired. I am my husband's carer and as soon as we arrived I knew that I could safely hand him to the medical staff who could take this weight off my shoulders. They were wonderful. We both enjoyed both of the activities and I loved the spa bath and the freedom. It was truly a lovely respite week."

Margaret V rating: 4.75 out of 5

"Mum stayed for a week whilst I went on holiday and I felt happy to leave her in such capable and friendly hands. It was like a 5-star hotel and a holiday for Mum. Would certainly recommend this care home."

Valerie D rating: 4.17 out of 5

"My father was the first resident to join Peony Court when it reopened in 2021. He was given the most wonderful, thoughtful care, support and individual attention from when he moved there in September 2021 until he died in August 2022. Nothing was ever too much trouble for the managers or the staff, who often went out of their way to help, sometimes even in their own time. Their unfailing support and kindness included myself and my brother, from the beginning right up until Dad died and afterwards. Peony Court is a beautifully appointed, very attractive home with very good facilities, including a light and airy conservatory restaurant and a lovely garden. We were very fortunate that our father spent his last months at Peony Court, where he was so well looked after."

Mary B rating: 4.75 out of 5

"An extremely friendly and caring home which has made my parents welcome, and then handled the passing of my mother with kindness and has done much to support my father through a difficult time. All the staff are interested and give care and support. There are activities which have taken my father’s interest. The food and general environment are of high quality. The management and organisation are very good and are communicative."

M L rating: 4.67 out of 5

"What a beautiful location with an excellent team led by the manager. It is certainly a wonderful place for people to stay; the care is exceptional, the food is remarkable, and residents are treated as individuals. I would add that it is more than a year since my aunt moved into the home, and all I can say is that her being has improved immensely to how she was with care at home. She engages with everything that she possibly can, and the variety of things to do is top-class. My aunt always tells me and her other relations that she wonders why she had not gone there earlier. Most of all, she is safe and secure and sees it as her home. I cannot recommend this care home enough; it is genuinely the best place we visited ahead of her becoming a resident, and the standards here have never slipped."

Eamonn B rating: 5.00 out of 5

"My mother has mild dementia as well as osteoarthritis in both her knees. I have been her live-in carer since October 2019, so the decision to have other people look after her is something that I'd resisted for years. However, I needed to go away for work for two months, so reluctantly looked into care homes. After much research and a recommendation, I had a 'phone conversation and then a visit with the lovely manager of Barchester Peony, where she and her wonderful team really put my concerns at rest and made me feel that it could be the right solution. And it was. I was "extremely" (perhaps annoyingly!) specific about her day-to-day needs and wants, and they catered to it all. Their day activies gave my mum much-needed additional stimulation, as I'd hoped. And their thoughtful care made them feel like a safe, trustworthy pair of hands. They've made my mum - and me - feel like part of their family. Even after she's left, continuing to extend invites to their events."

Janet A rating: 4.92 out of 5

"Our friend came into Peony Court initially for a fortnight over Christmas. She has been there ever since and is likely to become permanent. She is very comfortable, and the staff are very caring. She is very old and cannot take part in many of the activities, but they include her as much as they can. She enjoys the food, which is of a high standard."

J D rating: 4.50 out of 5

"Moving dad into Peony Court for 3 weeks of respite care so soon after losing Mum was emotionally challenging as I'd been caring for Mum and Dad for 2 years in their own home. The warmth and professionalism of all the staff are evident from the moment you arrive. This was the 3rd care home Dad had stayed in during the past year and it was by far the best. The decor is beautiful and homely. The choice of food is extensive and suitable for all. Sadly Dad's health unexpectedly deteriorated (through no fault of Peony) and the staff went above and beyond to care for him with dignity and compassion. Nothing was too much trouble for them. I couldn't have wished for a better place for Dad in his final days. The staff were also very supportive of me personally and if I lived nearer I would love to join the Peony family as a volunteer. I highly recommend Peony Court for respite or permanent care. It's even worth popping in for the delicious coffee and cake at the reception."

Carolyn R rating: 5.00 out of 5

"My father has lived in Peony Court since October. Every effort has been made to make him feel welcome. The staff have shown understanding of the huge change he has undertaken in entering a residential community. I feel that my dad is in a very caring and safe environment. He is very comfortable. Peony Court is spotlessly clean. I feel that the staff have become increasingly aware of his needs both physical and psychological. Everyone has been extremely welcoming to me and other members of our family."

Jane H rating: 5.00 out of 5

"Caring staff and facilities were most important in our search for a home for my mother. Peony Court certainly met these requirements. We are made to feel very welcome and encouraged to participate in mum's care."

A D rating: 4.33 out of 5

"My mother has been a resident for about 10 months. Mum is very happy at Peony Court. Her room is a reasonable size with an en-suite shower room. The home is spotlessly clean and well-kept. Staff are always friendly, caring and helpful. There are regular activities both inside and with trips out. These include music, singing, cards, scrabble, films, and trips to gardens, garden centres and shops."

C A rating: 4.92 out of 5

"Wonderful staff, couldn't be more helpful, attentive and obliging. Cannot fault any of them. Really lovely facilities. My wife and I booked in because she had had a nervous breakdown and I had fallen over and broken my leg. They were able to put us in adjacent rooms and care for our quite different needs."

Peter A rating: 5.00 out of 5

"Everyone is very friendly, caring and lovely. We had a warm welcome and were shown around to see the rooms and facilities. I had my dad staying for just over a week for respite and can happily say they took good care of him! Highly recommend this place!"

Edward H rating: 4.58 out of 5

"I have visited the care home as a friend and have found it to be a friendly and caring place. Residents are treated with dignity and attention to their individual needs. There is an obvious rapport between staff and residents, whose comfort and well-being are uppermost. The restaurant facilities are excellent, with menus and choices available. And the homemade mince pies were excellent!"

Sharon M rating: 4.58 out of 5

"My dad stayed for a short term respite stay at Peony court. The experience for him, and for us was fantastic. The home is well equipped and the team here were so accommodating as well as friendly. My dad is a bit grumpy but he was very happy here and would be fine to come again in the future! Big thanks to all the staff!"

Matthew H rating: 5.00 out of 5

"My aunt has now been a Peony Court Care Home resident for over a year. The home remains a beautiful location and continues with an excellent team led by the manager. Indeed, a wonderful place for people to stay, enjoy companionship, engage in first-class activities, and receive care that is both given with empathy and delivered in a manner that maintains the utmost dignity of those in their care. Our experiences with care homes certainly bring us to the conclusion that Peony Court is exceptional in the care that it delivers."

Eamonn B rating: 5.00 out of 5

"A great home I would recommend it. With very friendly staff that are always willing to help with any little tasks that turn up. When you arrive there is always a smile and a lovely greeting and an offer of a drink."

N B rating: 4.83 out of 5

"Dad staying for long-term respite care. Peony Court, is a lovely, homely, calm environment and all the staff are wonderfully caring. It is immediately obvious how professional and high the standards of care are here. You are met by the enthusiastic and professional staff and of course the wonderful Labrador Painter, such a calm and soulful dog. The care my father has received has been individualised to his needs, his health has improved, and the staff have supported him with his health needs and through minor surgery, with ease. His health has picked up and he is back socialising, especially watching football with the boys, gaining weight and enjoying his time again, which is such a relief for his family. The environment is clean and bright, with an inviting garden, regular social events and organised trips out, that residents can opt-in and out of at their leisure."

J R rating: 4.83 out of 5

"Very pleasant. Staff were very helpful, nothing was too much trouble for them. Always there when needed."

Pat F rating: 4.58 out of 5

"Bright modern building with very caring staff. Lovely dog greets visitors on arrival. Nothing is too much trouble. Staff are very flexible and willing to help out whatever the task. Lovely fresh food - good variety Mum is very happy to be there."

Chris L rating: 4.58 out of 5

"Very beautiful home with a peaceful atmosphere Staff were friendly and easy to talk to and well informed about their residents. I have no complaints or anything negative to say about the home it really was a great first visit and grandmother seemed at ease there."

Leah G rating: 4.17 out of 5

"It took a while to find the right care home for our lovely 96-year-old mum, but I can honestly say we have made the right choice with Peony Court. Mum first visited Peony for a week's respite in late 2021 and returned in March 2022 for a further two weeks, which turned into 4-weeks, and eventually, she became a permanent resident. The manager and her staff are absolutely amazing, and nothing is too much trouble, whether it is dealing with her medical needs, taking her to the park on regular outings or just sitting with her and keeping her company. As we can visit regularly, we have got to know the residents and now feel part of the “Peony family”. The home is decorated to a very high standard indeed, especially the restaurant where we have joined Mum for lunch on a couple of occasions. I would highly recommend Peony Court."

J F rating: 5 out of 5

"The staff are very caring, very quick to help if I need it. Always responsive and proactive. Peony Court is exceptionally clean; they come round every day and take care of the laundry. I think my room looks very nice."

J E rating: 5 out of 5

"Mum was really very happy with her stay at Peony Court. She'd visited for respite care when it was previously under different management and called Thackeray Court. She didn't enjoy her stay then and found the staff cold and unfriendly. She was therefore a little reluctant to go back. On this occasion though, she had a wonderful time. Great new team and a totally revamped building. We started off looking at a 2-week stay which then had to be extended to 4-weeks when family members came down with COVID. The team were very quick to accommodate the extended stay and couldn't have been more helpful. They've made a real effort to create a proper little community which is inclusive, warm and caring. Mum has already been back for afternoon tea and will no doubt be looking at regular respite visits in the future. Many thanks to the manager, deputy manager and the rest of the team and residents"

Martin F rating: 5 out of 5

"My mum initially went into Peony Court for two weeks' respite, but this turned into four weeks and she couldn't have been happier! The building is immaculate, the food amazing, but most importantly the staff are wonderful. Every member of staff I met was genuinely warm and caring and the place has a real family vibe. Nothing is too much trouble, for family members as well as the residents. There are trips to places of interest laid on every week and there is also entertainment and on-site activities. Mum had a bash at painting and produced something that would have given a famous American painter a run for his money. She had a great time (the spa bath is a big favourite) and I am more than happy for her to return in future. Highly recommended."

Clare H rating: 5 out of 5

"The caring aspect of Peony Court is of the highest standard I've ever come across. All the staff are so helpful and caring that it would be hard to single one out. The ambience is so good as well. The decor and furnishings are very tasteful."

D P rating: 5 out of 5

"The care given to my mother before and during her stay was amazing, all the staff were very caring and mum felt very at home there from the start. Food was of a very high standard even though mum only had a small appetite, they were happy to offer different meals and made every effort to keep to her dietary needs due to allergies. Peony Court has a lovely atmosphere and is spotlessly clean and the decor enhances the overall homely feeling. Everyone working there from the chef, cleaners, administration staff, activities staff, carers and volunteers do a wonderful job. From my experience as a person who entrusted my mum's care to them, it was well managed and I could not have chosen a better place. I would not hesitate to recommend Peony Court to anyone looking for residential care. Thank you very much"

Susan D rating: 5 out of 5

"I'm so so glad that I was told about Peony Court when looking for respite care for my mum. It was very short notice after new year and I was getting a bit desperate, but from the initial meeting I saw how warm, caring and passionate the management and team were, and I knew that my mum was going to be well looked after. My mum also felt the warm vibes and new that she was going to be comfortable. My mum was initially going to stay for three weeks, but ended up staying an extra week, and she would tell me who good the meals were each day, how friendly everyone was and just how everyone made her feel. The home is so clean and looks beautiful and the support from all the staff is first rate. I couldn't recommend Peony Court highly enough and will definitely be looking there for further respite care. Thank you xxx."

Damian D rating: 5 out of 5

"All the staff are friendly, courteous but above all caring. My mother was in for a short period for respite following a knee operation, the staff welcomed her from day one and could not do enough for her. Whilst there, mum had a birthday, the manager arranged for a cake and a bottle of prosecco for mum to celebrate, a nice touch showing the attentive caring ethic from all the team. The quality of food was always remarked upon by my mother and if nothing appealed on the menu, the chef and catering staff were only too happy to "rustle up" an omelette at short notice. A varied selection of activities is available, including Thai Chi, which we did not find available anywhere else. We would happily let mum stay here again."

Paul R rating: 5 out of 5

"My dad stayed at the Barchester in January for a month's respite following a long stay in hospital. From my initial meeting until he left nothing was any trouble and everything was taken care of which made it stress-free. The Barchester is spotlessly clean, with lovely decor and every single member of staff were so friendly and accommodating which makes it such a lovely atmosphere with a family, homely feel. The choice of food and dining area was amazing, with the option to eat in your room if you wished. My dad also thoroughly enjoyed the spa bath while he was there, so relaxing and therapeutic for all his aches and pains. I could visit daily at any time with his dog Mollie which was lovely and again nothing was any trouble at the Barchester. There were also activities every day and trips out in the minibus. We will definitely be back for more respite in the future!"

Inga D rating: 5 out of 5

"We have so appreciated the wonderful way that the team at Peony Court have taken care of our Mum during her recent respite stay. Every member of staff have been kind, keen to help and attentive to Mum's needs. We had hit a crisis point in our parents' care needs around Christmas and the New Year and we will always be grateful for the lovely way that we were reassured and helped by the Peony Court team. The home is really beautifully laid out and wonderfully equipped but it is the quality of care and support of families that is most striking. I would happily recommend this home."

David E rating: 5 out of 5

"The dedicated manager’s all-star team at Peony Court provided my 102-year old Aunt with discerning care and genuine affection during her recent five-week stay. We agree that in future Peony Court will be our first choice for respite care. The pick-up service and daily visit of the friendly service dog, Painter, also greatly eased worries about my aunt being away from home."

Cornelius O rating: 5 out of 5

"Peony Court is a real find. All the staff, whatever their role, are sensitively attuned to residents' individual needs and preferences whilst encouraging maximum autonomy. It's impossible to describe the excellent facilities and comfort throughout the home and without sounding like an over-excited estate agent, but it is the quality and expertise of the staff which makes this a wonderful care home. My aunt enjoys a variety of delicious home-cooked meals and stimulating programmes of activities including outings in the minibus. She particularly loves her turn in the luxurious spa bathroom! I can truly say her quality of life has been transformed since living here. Yesterday my aunt told me "I'm glad I came here" What better endorsement?"

P B rating: 5 out of 5

"This is a fantastic Care home. We were looking for respite for my mother and was recommended Peony Court. This care home is just amazing I don't know where to start. The whole process of welcoming Mum in was just so wonderful and she settled in no time. The staff are so caring and attentive, nothing is too much for them, they work so hard and always have a smile on their face! The actual home is just beautiful, spotlessly clean and welcoming. The food is first class and so are the beverages! There are all sorts of great entertainment catering for everyone, even a Gin tasting afternoon! The manager was so kind and knowledgeable she helped us through a tricky time and we will be forever grateful for mum's time spent at Peony Court. We would 100% recommend this fantastic Care home for respite or long-term care."

A C rating: 5 out of 5

"What a beautiful location with an excellent team led by the manager. Certainly, a wonderful place for people to stay, enjoy companionship, engage in first-class activities and receive care that is both given with empathy and delivered in a manner to maintain the utmost dignity of those in their care. This is exceptional."

Eamonn B rating: 5 out of 5

Useful Guides and Information

Care and Facilities

Care & Facilities

Our facilities are designed to the highest standards and the care we provide is delivered by passionate and highly-trained professionals.

Find out more about our care and facilities

Activities & Events

Our activities programme is planned with individual tastes in mind, and residents always have the opportunity to try new and exciting things.

Find out more about our activities
Food and nutrition

Food & Nutrition

We offer a constantly evolving menu that caters to the tastes and dietary requirements of those we support.

Find out more about our food & nutrition

Your next steps to finding care

Our team are here to help you when you are ready to talk about the care and support you need. Please call our team to arrange a visit and come and take a look around our home.

Call our team

Call our team for more information about our care home and to arrange a visit. Phone lines are open Monday to Friday from 9am – 6pm and on Saturday from 9am-5pm.

Send a message

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Download a brochure

Download our brochure to find out more about life in our care home

Our fees and contract

We want to be as transparent as possible about how we charge for the different services we provide as well as what's included in our contract.

Care Home and Company Awards

Frequently Asked Questions

  • What types of care does Peony Court Care Home offer?

    Peony Court Care Home offers Residential care, Respite / Short stay.