Reviews for Mortain Place Care Home

"When visiting I find that Mortain is very clean and inviting, friendly, and the staff are extremely kind. It is always beautifully looked after, a pleasure to visit"

"My aunt Margaret has been a resident at Mortain Place for several years and loves it there, the room is clean when we visit and she has put on weight. We occasionally join her for lunch which is well prepared with plenty of options, she enjoys going out for coffee with us accompanied by a carer."

"Initial requirement was for 2-4 weeks respite care for my mother, and made inquiries of several local homes. Chose Mortain Place as apart from excellent facilities, from the initial enquiry through to first visit and then agreement to place my mother there, I found the whole process to be efficient, informative, and most importantly, there was a genuine interest of what I was looking to achieve for the time that my mother was to spend there. My mother's stay has been extended and her condition has improved considerably. I have found the staff and management to be fully engaged, and most of all, my mother has had nothing to complain about......."

"My experience moving my mother to Mortain care home. I had good support organising the finances arrangements with the Administrator Manager all in good time. General Manager talked through all our options with myself and my mother, and all staff gave us excellent support in moving my mother into the care home. My Mother received incredible welcome on her first day moving into the home, and she was made to feel so welcomed. The maintenance team supported us in hanging up my mother painting on her walls, they were kind and supportive. And this helped my mother feel so settled in her room. All Mortain staff has made us feel as a family so welcomed and supportive. Mortain care is a very warm loving care home."

"Found care home first class. Staff very helpful. My aunt is applying to become a permanent resident Food and facilities are very good. Always made welcome when visiting.Would recommend to anyone Looking for a good care home for their relatives"

"My Mum Carol is very happy & very comfortable in the care home, her care from the staff is first class, they are extremely diligent. The care home is very clean & always well presented, the staff are very friendly & lovely to my elderly Mum. The food is of a very high standard & well presented & an excellent variety. The card home makes a huge effort to keep the residents active & entertained. I am extremely happy with the level of care & attention that my Mum is receiving. ."

"The most amazing staff and home. My dad has been here 2 years and he is treated like family! Medicine, food, cleaning, appointments and keeping the home warm are all excellent. Would recommend Mortain to everyone!"

"The care home is a very caring experience for my mother in law and she is happily settled. All of the staff are very accommodating and helpful and ensure she has a comfortable time. Nothing appears to be too much trouble when requests for baths etc are made. The care home is warm, airy and comfortable. My mother in law is happy with the food and eats well."

A Review after 15 Months. I visit my Mother at least 3 times a week and I can honestly say, if you have a loved one, this is the place to go. It is all about the people and they are truly amazing, caring, patient and professionial, genuinely nice people. And it rubs off on the residents, everyone is calm friendly and relaxed. It comes from the senior management and spreads right through Mortain Place. Every time I leave, I give a quiet prayer of thanks my Mother is there. Well done to everyone who works there.

Three weeks respite care in December, following a month in February. Very comfortable, reasuringly safe and with excellent staff. Initial fears about needing residential care were completely dispelled by the first visit so the second stay was undetaken without any trepidation. There was little change of staff and my wife was welcomed back as an old friend. Huge efforts were made by everyone to make Christmas an exciting and stimulating time. Neither of us have any concerns should permanent residence become desirable.

Such a lovely place in every way.
My Mum has been there for a year now, in Memory Lane and has been settled and happy right from the start. This was a really tough and difficult decision for us but as Mums dementia was progressing rapidly, we unfortunately knew it was needed. Mortain stood out straight away and it made such a difference to know she was safe and well looked after there. Staff go above and beyond, they really do care for the residents and it feels like family. They have also been a great support to us navigating this journey as well as to my Mum. They have great activities, (especially now at Christmas time we’re there is even more going on!) which help engage and stimulate and is open to all the dementia residents as well as others with everyone mixing together which is so important. There is always a lovely atmosphere there and it means more than I can express that my Mum is happy, safe and enjoying her time at Mortain.

Every time I have visited the beautiful Mortain Place I have been warmly welcomed by the staff offering me refreshments.
Everyone is so friendly and the residents are very well cared for.
Residents often tell me how they love their time here and they get to do the most amazing things.
I know the staff will go out of their way to give residents anything they desire from exciting trips out to fulfilling lifetime wishes. Nothing is too much trouble for the team at Mortain Place.
When my time comes to be looked after in this way I will be sure to book myself in. I know I'll never be lonely and will enjoy my best possible life here.

"If I ever have to moved into a care home again, Mortain Place would be my first choice. Everyone was so caring and kind and as I had to be away from home I couldn't have been happier. The room was comfortable and the food was good. Thank you very much!"

"My Mum had a nasty fall so we wanted her to have some respite so she could be properly looked after while she recovered. I chose Mortain Place as I absolutely loved it as soon as I walked in. The place is gorgeous, lovely soft comfortable furnishings, calming colours, very spacious room and beautifully clean. But more than that, are the staff. They are truly remarkable, nothing is too much and they go out of their way to ensure Mum is extremely well cared for, she is treated like the most important person. To us, it's invaluable she is happy, safe and comfortable and Mortain Place delivers that in spades!! Mum will be returning again next week for another respite stay and it will just be a matter of time before she is a permanent resident. It's a truly special place!"

"My great aunt is currently staying for respite and she is doing more than she has done for years at home. I have had lunch with her and was impressed with the food. Everyone is very friendly and helpful. Lovely atmosphere and lots of smiles."

At Mortain Place the residents have a very comfortable home away from home. We try to make them feel loved and cared for. They have plenty of opportunities to go out and enjoy life as best as possible. The food is top quality, with a great hairdresser who is in most days of the week. A chiropodist comes in every 6 weeks and our entertainers are fantastic. They are spoilt on their birthdays and Christmas meals are exceptional.

"The home is immaculately clean in all areas at all times. Facilities are excellent with many lounges and quiet corners, the ground floor bistro is always available with drinks and home made treats. The garden is small, but there's a patio for sitting, flower tubs, and in fine weather carer led walks. External services (hairdressing etc.) are brought in and well used. Food is excellent, although sometimes I've heard that a second helping is requested by a resident (it must be good!). I've always found the staff to be very friendly, knowledgeable and helpful. There's a dedicated activities organiser, who arranges a variety of activities, usually one each morning and afternoon. Mainly run by the carers, but often a school or animal organisation come to the home, and occasionally an outside entertainer. My resident participates in most of these activities. Mortain Place also organises trips to theatres, garden centres, etc.. A lovely place to live."