Reviews for Mortain Place Care Home

I have done some work at mortain place, and all I can say is the staff and the residents are more than welcoming!
The residents are so happy, and seem so well cared for, the staff do an amazing job, they look after the home and any guests very well. All very polite, and forthcoming.
The management team are amazing, can't do enough for you, and certainly value everything you do for them.
The home itself is spotless, and very well kept. It's more of a hotel!!
I don't often leave reviews, but I couldn't not after being to such a lovely place. Thanks All Ollie

My mother originally entered Mortain place after a fall to recover, this she has done. However as time moved on her vascular dementia set in and as we were aware she would need further care we decided this was the perfect place. The care is second to none in the care home my mother is in..she is not an easy person never has been but all her needs have been met nothing is ever a problem..food is amazing..staff from cleaning catering and wonderful carers are incredible. Admission staff and receptionist all know who every person is and also everyone who comes in are welcomed personally. There is entertainment in and out of the care home with people who genuinely care and take time..everything in life is celebrated here. This was the right choice

Happy, kind and caring staff, who are always willing to go the extra mile, a warm, friendly and welcoming atmosphere, fabulous entertainment/ performers to entertain all, a variety of fun outings and activities available, a very professional, clean organised and a relaxing home.

I have a therapy dog called Hudson. I voluntary visit Mortain every week to bring smiles to all the residents that wish to see him. I have been doing this for 2 and a half years now. Really enjoy bringing smiles to everyone I visit. All the staff are brilliant, caring and always doing something exciting taking the residents to great places and especially Knock-hatch being interactive with the animals they are allowed to be with. If I ever need to be in a home this is definitely top of my list.

"My mum has been here in Mortain for 5years.i would not hesitate to recommend this care home ,although the costs are high the standard of care is overall excellent, and all the carers do a excellent job and go up and above ,to treat and care for my mum ,like they would there own family.they keep you informed on issues that come up on her care , and medication etc.If u see any when visiting they are happy to answer any questions on your relatives care.The cleaning team do a excellent job keeping the unit spotlessly clean.there is quiet a lot going on with activities and outings and the staff do a outstanding job.when I see one of the staff around she often updates me on what my mums done.The environment when you enter seems happy and relaxed.My mum is in the upstairs unit ,and again the environment is very relaxed and residents seem relaxed and happy. Many thanks to all staff at Mortain"

J D
carehome.co.uk rating: 5.00 out of 5

"We regularly visit Mortain Place and really love the atmosphere . It is just like a top class hotel. The staff are all welcoming and friendly -as are the residents . The activities team go over and above to give everyone a wonderful life! There is so much to do - encouraging old hobbies and taking up new ones, entertainment in the lounges, outings to the theatres,zoo, garden centres to buy plants for the gardening group and have a coffee and so much more! Well done everyone!"

Beverley H
carehome.co.uk rating: 5.00 out of 5

"I spent a week at Mortain Place after having a hip replacement. It was the best decision I could have made and the perfect way to build up my confidence and skills with crutches before going home. I felt safe, secure and looked after from the start. I cannot praise the staff highly enough for their friendliness and thoughtful care. It may sound like a small thing, but having them always use your name makes a difference. Visitors were made very welcome and there are plenty of informal places to sit and chat over coffee - and very good cake. I will certainly be recommending Mortain Place. Thank you to everyone for getting me on the road to recovery so quickly."

Annie D
carehome.co.uk rating: 5.00 out of 5

"My mother went into Mortain for respite post fall loves it so much she has decided to stay. There is such a lot going on and all the staff go out of their way to help her. I am so grateful to have her safe."

S M
carehome.co.uk rating: 5.00 out of 5

"Our relative was at Mortain for just over 1 year. His increasing vascular dimensia was well cared for by the staff and he was overall content. We were happy with the support he received until his recent death with efficiently, and staff were very friendly to us when we visited. Although the costs were considerable we are happy with the quality of the facility and the standard of care."

John B
carehome.co.uk rating: 4.75 out of 5

"Beautifully clean caring Care Home. All staff from the beginning to our ongoing time there is amazing, from reception to entertainment staff, carers to cooks and cleaning staff nothing is ever too much for everyone even when residents needs change often."

J A
carehome.co.uk rating: 5.00 out of 5

"I had a fall and fractured my pelvis and broke three rubs. As I had previously visited Barchester Mortain Place Care Home and was very impressed, on my release from hospital, I elected to come here. I have food allergies which are catered for beautifully. I am happy to be here and to be cared for by such caring friendly staff. My friends and family are welcome to visit whenever they wish."

Mary P
carehome.co.uk rating: 4.92 out of 5

"My mother has been in for respite care and was treated with kindness and dignity. We will be returning again and have found our forever home."

E A
carehome.co.uk rating: 4.75 out of 5

"All the carers are hardworking, friendly and extremely helpful for my sister's needs. Problems are dealt with promptly and my sister has made friends and is extremely happy in her home."

B B
carehome.co.uk rating: 4.92 out of 5

"My sister had a reunion party for twelve friends and the home could not have been more accommodating. From the manager down to the kitchen staff and all attending staff were extremely welcoming to her guests. We had coffee served in a separate room so we did not upset the other residents. The lunch was beautifully served, the table linen immaculate, with fresh flowers on the table. Absolute full marks to everyone for making all concerned, visitors and family feel they were special."

John P
carehome.co.uk rating: 4.67 out of 5

"I have just attended a lunch party given by my aunt, a resident, for 10 friends, and 3 associated carers. The event was excellent and very much appreciated by everyone there, and especially by my aunt. All of the staff involved participated in the organisation and running of the event with a high degree of enthusiasm and went out of their way to make the event very special, including the organisation of a visit from people they knew from outside who were relevant to the event. That was an incredibly thoughtful touch. Throughout the whole event, staff dropped in to say hello to the visitors and they managed very well and with very good humour last-minute changes in numbers and arrangements. The 'outside world' was brought into Barchester Mortain Place Care Homeand my aunt was able to host an event just as she would have previously in her own house. Thank you very much."

Nicholas P
carehome.co.uk rating: 5.00 out of 5

"I like the layout of the building. I have settled ibn well. The food is excellent and the staff are excellent. I like it here very much."

Margaret B
carehome.co.uk rating: 5.00 out of 5

"My husband and I have been well cared for after illness and a short time in hospital."

M R
carehome.co.uk rating: 5.00 out of 5

"My stay has been very good. No change is needed - excellent in every aspect. Thank you, Mortain. Five stars all-round."

George F
carehome.co.uk rating: 5.00 out of 5

"Our mother has been at Mortain Place for over 2 years now. We could not be happier with the care she has received. The staff are always kind, friendly and compassionate. Mum is treated with dignity and respect at all times. The entire team go out of their way to ensure her comfort. As a family we always feel listened to and any concerns we might have are acted on. Thank you."

Caroline P
carehome.co.uk rating: 4.83 out of 5

"The care home is friendly and welcoming and the decor and rooms are excellent, more like a hotel than a home. The photographs in the corridor make it seem welcoming, more like a home from home, this is helpful for residents who have had to leave their own homes and make the change to live somewhere different for whatever reason."

M S
carehome.co.uk rating: 4.92 out of 5

"From being unable to get in or out of bed when I arrived, thanks to the care and attention of the nurses, I can now get in and out of bed, walk around the room, sometimes without a Zimmer, clean my teeth, shave and change my clothes. I can now walk to the dining room to join my wife for lunch. Breakfast and dinner are always delivered to me and I am never rushed to finish my meals."

Brian R
carehome.co.uk rating: 5.00 out of 5

"I have lived here for a year now and I enjoy living here. The food is very good, comfortable bedroom and the staff are very good, helpful when needed. My main hobby is ballroom dancing and when possible I enjoy going to the theatre. We go out on trips in our minibus. It feels very homely."

Julia F
carehome.co.uk rating: 4.83 out of 5

"Mortain Place has been a godsend to myself and my brother for my mother's care. It is an extremely special place, with wonderful staff, gorgeous layout/rooms, lovely food and multiple activities. Never once in her entire time staying with Mortain have either my brother or myself been in any way worried or concerned with her care. I have visited the home at all times of the day and evening, from Monday through to Sunday and never seen anything other than happy and relaxed residents. The staff are always on hand and whenever there have been difficulties with my mother's mood, the higher level of close monitoring has been great. The staff go over and beyond, preempting any potential issues. There is also very close cooperation with the nearby doctor's surgery for medical issues. Thank you so so much to all the wonderful staff."

Tim B
carehome.co.uk rating: 4.83 out of 5

"It is with a sad heart that my sister and I have to move our father to nursing care, from Mortain Place. He has been there for the last 19 months and calls it 'home'. He has been extremely well looked after by all of the wonderful staff there. Myself as a constant visitor to the care home, I have always been made to feel welcome, and there is always someone there to talk to about Dad. A big warm thank you to everyone, especially the senior staff."

Liz R
carehome.co.uk rating: 5.00 out of 5

"My father has been in Mortain for 19 months and from the start was made to feel very welcome and at home. The staff all went out of their way to ease him into his new way of life in a care home. He had recently been bereaved. I’ve never had any cause for concern over his health or well-being. His room is nice, comfortable and spotlessly clean. His sometimes fussy meal requirements, and constant need for 'a cuppa’ are cheerfully fulfilled. The staff, in particular the senior carers, are all very kind and personable. They treat my father as an individual, not just as one of the collective residents. His wishes are respected, and his dignity is maintained. My queries have always been dealt with effectively and efficiently, and the manager is generally always available. It is with sadness that we’ve got to move my father to a nursing home. My sister and I, as well as our dad, are sorry to say goodbye to the care team at Mortain and I thank you all for taking such kind care of him."

Susan H
carehome.co.uk rating: 4.92 out of 5

"My dad had to enter a care home a few weeks ago and has found it fairly difficult to adjust. Any concerns or issues have been addressed and resolved very promptly and he is now settling in well. All the staff, management, admin, carers, housekeeping and entertainment etc have been wonderful. I'm glad to say that Dad is now enjoying life again after a few years of struggling on his own in his own home."

C H
carehome.co.uk rating: 5.00 out of 5

"My mum went to Mortain Place in early January for some respite following an illness over Christmas. Soon after her arrival, it became clearer that she was very unwell and in fact, had terminal cancer that was only diagnosed while she was there. We are a large family of medics and Mum was a retired nurse, so we recognise good care when we see it. We had not expected Mum to need end-of-life care there but faced with this diagnosis, the team at Mortain Place said they would look after her until she died. I cannot thank the team there enough for the support they gave Mum. Everyone was incredibly kind and Mum was looked after with dignity, laughter and kindness throughout. We are a large family and Mum had lots of friends, all of whom wanted to see her. This was all made possible by the team and nothing was too much bother. Thank you all for looking after Mum and us. We will never forget your kindness. Barchester, please look after those staff, as the home is nothing without them."

Natasha P
carehome.co.uk rating: 4.33 out of 5

"My aunt has been a resident at Mortain Place over the last 2 months, as respite following a fall at home. From my first phone call, the staff and management team have been very responsive and my aunt has received great care and attention, giving me complete peace of mind. Any queries or concerns I had were dealt with quickly. The staff have been excellent helping my aunt with personal care, while she had a broken wrist. She was always in great spirits whenever I visited and was always up and dressed. She has enjoyed the food and has had chiropody care and a haircut whilst being a resident. I'm very grateful indeed for the care and attention my aunt has received and would certainly recommend Mortain Place."

Claire H
carehome.co.uk rating: 4.50 out of 5

"Very friendly caring staff and I enjoy visiting. Recently we were invited to join in with the entertainment which was enjoyed by residents and staff. We previously had lunch, the service was like a good restaurant with waitress-style service from the hostess, there is always something going on to entertain."

G E
carehome.co.uk rating: 4.58 out of 5

"Mum went into Barchester Mortain Place Care Home for respite care and didn't want to leave at the end of the month. She is now there on a permanent basis. The carers are wonderful with her, look after her really well and encourage her to join in with activities. Now she is in Mortain Place, she moves around more, eats healthier food and watches less TV. She no longer needs to worry about shopping, preparing meals or doing the laundry. Visitors are welcome and can sit in the bistro area or go to one of the lounges, which are like being in a hotel and much better than having to sit in her room. There is a nice outdoor area for when the weather is accommodating. It's very reassuring for me to know that she is being looked after, eating well, taking her medication and never on her own."

Stephen T
carehome.co.uk rating: 4.83 out of 5

"As soon as we arrived to be shown round Barchester Mortain Place Care Home, we knew it was the place for Mum. All the staff go up and above to meet Mum's needs. As for Mum, she has settled quickly and is so happy. Your brochure does not do it justice, you need to actually visit to understand the welcome you get each time you visit and see the facilities. Each member of staff knows each resident, treating each as an individual, which gives it a lovely personal touch."

A W
carehome.co.uk rating: 5.00 out of 5

"We looked at this home a year and a half ago knowing my mum would eventually have to go into full-time care, so decided to look again at this home and we're still impressed. My mum has now settled in and fully adjusted, she calls it a hotel. The care she receives is brilliant and talking to the staff fills you with confidence for your loved one, the food is exceptional here as well. I wouldn't hesitate to recommend this home."

S W
carehome.co.uk rating: 5.00 out of 5

"I felt my relative was treated with care, dignity and genuine affection. Staff were always polite and cheery and had time to answer any queries. There seemed to be a good range of activities. Food was plentiful with good quality and choice. We were always informed of any falls or medical issues. We have never regretted choosing Barchester Mortain Place Care Home."

V H
carehome.co.uk rating: 4.50 out of 5

"I came in for respite after a hip replacement and wanted to be as independent as possible in order to get home. The staff supported me and kept a firm eye on me to make sure I was coping, taking instant and appropriate action when my blood pressure became too high. Everything about the service I received was excellent."

C C
carehome.co.uk rating: 5.00 out of 5

"Mum has been a resident for over two and a half years and as a family, we feel she is kept safe at all times."

C A
carehome.co.uk rating: 4.58 out of 5

"My stay has given me confidence to go home. I needed this two-week stay - my broken arm has improved the swelling has gone down and I am using it even writing. With good food and incredible care, I am now in a better place. Thank you."

Ena W
carehome.co.uk rating: 5.00 out of 5

"I enjoyed my stay, the food and the activities are very good. The staff are kind and helpful. I have been very pleased with my stay."

C Y
carehome.co.uk rating: 5.00 out of 5

"We have been residents of Barchester Mortain Place Care Home for three months. The kindness and care we have received is above and beyond anything we expected from the whole staff."

J W
carehome.co.uk rating: 5.00 out of 5

"I was pleasantly surprised by Barchester Mortain Place Care Home. I came to visit my aunt from Lincolnshire and was offered lunch, which was delicious. Three courses, fantastic. The home was clean and jolly with word games being played in the bistro area."

H J
carehome.co.uk rating: 5.00 out of 5

"My nan came to stay at Barchester Mortain Place Care Home after breaking her hip at home. After being pulled from pillar to post to hospitals and rehab hospitals, the doctors said she was finally able to go home although our family didn't feel that she should be alone. I found Mortain Place after a neighbour had recommended it and thought it was absolutely fantastic. Nothing was too much trouble, if my nan didn't like anything on the menu they would make her something special, they had spa baths which was a treat as Nan could only use a shower and they had lots of things for her to do, her favourite was the word games in the bistro as a lot of the residents would get together with the drinks and cake. I would highly recommend and Nan would happily go back if need be."

Jennifer T
carehome.co.uk rating: 5.00 out of 5

"Mortain is amazing. My sister-in-law is staying here for respite. She loves everything about it and is contemplating becoming a resident. It is kept very clean and the entire staff are helpful and can’t do enough for her, nothing is too much trouble. I would recommend this establishment to anyone. Thank you to everyone at Mortain."

Tina T
carehome.co.uk rating: 5.00 out of 5

"I've been here three years, badly disabled after falling down stairs. I have no close relations. As you see I have selected excellent ratings for every category because that really is how I have found Barchester Mortain Place Care Home. I put on weight with all the good food - I outgrew the top part of my dresses. A laundry lady offered to adapt my dresses in her own time, free of charge. Over three years, I have had ten such dresses. She's a lovely lady and excellent seamstress. All dresses look so neat and professional and now comfortable. She won't take any money and always shares chocolates I buy instead. I have other examples from carers, activity staff and others too, numerous to describe here. I'm never bored or lonely, I only have to ask for help and it's promptly given. The staff are warm and friendly and very professional as well. I will say though that I think your own (residents) mindset is important. I'm very glad and happy to be here."

Mary E
carehome.co.uk rating: 5.00 out of 5

"After falling and given the deterioration of her physical (and slight mental) health meant living in a warden-controlled property with no on-site care was proving impractical. After an initial 30 days respite here following 2 weeks in the local hospital, she asked to remain and her physical health has improved tremendously. After 18 months of restricted mobility due to wheelchair use, now 3 months later, she is using a walker and is much more active. She has a greatly improved social life, new interests and there has been no decline in her mental faculties."

Martin L S
carehome.co.uk rating: 4.92 out of 5

"My mum came for a respite break and is now staying on as a permanent resident. All the way through the process of choosing a home to settling in all the staff were very helpful, kind and professional. She likes her room with a view of birds and squirrels in the gardens and seems to have taken to 'armchair tennis'."

M R
carehome.co.uk rating: 4.17 out of 5

"My mother moved into Barchester Mortain Place in October of 2023. When we first walked into the home to view it, I was amazed at how the atmosphere felt. It had a great feeling of warmth and love. All the carers and staff are first class, they always have a smile and a friendly greeting. I feel that my mum is in a safe place where she is looked after but more than that she is genuinely cared for. There is always something going on and the entertainment team is second to none. I cannot speak highly enough of the team, the food, the quality of the care and the cleanliness of all public and private rooms Whenever I bring anyone to visit Mum, they are all of the same opinion. Over Christmas, there was so much fun and laughter. The presents that all the residents received were picked with care and suitability. I believe that we are very fortunate in our decision with Mortain Place and I love to see the smile on my mum's face when I come to visit."

T P
carehome.co.uk rating: 5.00 out of 5

"Helping a client get settled into Mortain Place. Staff were friendly, accommodating, patient and understanding. I spoke to a resident's daughter who visited regularly, she had nothing but praise for everyone who worked there. The enrichment staff actually brought in a bouncy castle, which I couldn't believe! They loved it, then invited some of the staff's small relatives to make the most of it, which I thought was a lovely touch."

Alison C
carehome.co.uk rating: 5.00 out of 5

"Mortain Place care home has a warm and friendly atmosphere, a real home from home. The staff are lovely and Mum always knew she had someone around if she needed anything. The food is outstanding, my husband and I enjoyed many meals with Mum. The head of activities does a great job of entertaining the residents and offers a variety of fun activities. Mum's room is lovely, always kept immaculate and Mum has her own garden area outside her room door, which she enjoys placing plants and ornaments in, plus a bird feeder."

Jane S
carehome.co.uk rating: 4.83 out of 5