What our families say: Mortain Place Care Home

We score 9.8/10

33 Reviews


03 August 2021

View the report

"I have been a resident here since May 2021. The care in all respects has been excellent. This may sound like high praise putting a tick for excellence in every category but I really cannot think of any way I would or could ask for better care, food, company and staff interest. Of course, staff vary but none below any standard I would still call very good indeed. I came here following an accident and I really wasn't expecting anything so very good."

carehome.co.uk rating: 5 out of 5

"I have found everything all very well run and organised. The staff are so kind and helpful. I am very pleased with my room."

carehome.co.uk rating: 5 out of 5

"The staff are extremely friendly and helpful. Residents well cared for. Nutrition, hygiene, activities and communication."

carehome.co.uk rating: 5 out of 5

"We have been delighted with the acre that our dear mum has received. It was a difficult transition for her following a spell in hospital, however, every member of staff treated mum with such kindness, dignity and respect that she now feels part of a wonderful, loving family."

carehome.co.uk rating: 5 out of 5

"A beautiful place to go for respite care. The food was amazing, staff are very kind."

carehome.co.uk rating: 4.58 out of 5

"My sister started living here at the end of June and on my first visit, she was asked if she would like some tea, that didn't arrive. She continually pressed her call button to be helped to the toilet (as she can't walk) and after 1 and 1/4 hours she wet herself as no one came. I found this level of care totally unsatisfactory and distressing for my sister. There seemed to be a total shortage of staff. I reported my feelings to her daughter who took these complaints up with the person in charge who said she would look into it."

Betty B
carehome.co.uk rating: 4.08 out of 5

"The staff are all so friendly and care for the residents. The facilities are top class. It is great to know that our loved one is safe and comfortable."

carehome.co.uk rating: 5 out of 5

"Excellent service. Staff very attentive. Rooms very clean and bright."

carehome.co.uk rating: 4.42 out of 5

"I stayed at Morton Place for two weeks with my sister who has Alzheimer's Dementia in order to observe and familiarise myself with the care home. Visiting from Australia I needed to be sure that my sister would be in the best possible care available to her. Mortain Place exceeded all of my expectations. Apart from the superior decor, accommodation and 3-course meals I could not fault any aspect of the organisation. As a retired social worker, the most impressive aspect I noted was the care, respect and integrity displayed by all staff members to each and every resident. They all went above and beyond their calling to create a caring, safe and family atmosphere and where possible to help residents extend their physical/mental capacity and wellbeing."

carehome.co.uk rating: 5 out of 5

"It is difficult for me to assess a new experience and change of lifestyle. All new but coping with the difference. A lot to consider and future to think about. Being well coped with and mostly very good. Staff mostly good but a few lacking in experience. But constantly different as they work only a proportion of the week. I do not know who is responsible for overseeing and monitoring my progress."

carehome.co.uk rating: 3.33 out of 5

"My experience of Mortain Place is all positive, My aunt who is a resident and not in the best of health, always looks clean and well cared for. I am always advised of her day-to-day life. The communication between the staff and myself is excellent. I would certainly recommend your care home to anybody looking for somewhere for a loved one."

carehome.co.uk rating: 4.92 out of 5

"Wonderful care could not ask for more. Safety a the forefront of everyone's thinking."

carehome.co.uk rating: 4.58 out of 5

"The staff were very helpful from my first enquiry to the day my mother moved into the care home. This wasn't the easiest time as it was at the height of the 'second wave' of the Coronavirus pandemic, however, it was time to move mum, and the transition went very smoothly in the circumstances. The home is new and tastefully furnished. It has a lovely calm atmosphere. On my first visit, I thought it could easily be a hotel. My mother has dementia and I am confident that she is in absolutely the right place now. All the staff are very caring and helpful, and there is a range of stimulating and interesting activities offered to the residents which are very impressive and so important for someone who has dementia."

Jenny S
carehome.co.uk rating: 4.92 out of 5

"The Staff are so important to any business as there on the front line and they are what gives the client/visitor the first impression of the rest home that your family or friends are either staying or visiting. I have been visiting for over a year now and always ask the resident if everything is ok with not only the staff but the food, general cleaning and management of the home and they have always been happy with everything and when I do visit I am impressed with all aspects of the home"

Gordon B
carehome.co.uk rating: 4.75 out of 5

"Lovely place. Very helpful management and staff are always friendly and willing to help. Brilliant especially through these difficult times with Covid. Restrictions strictly adhered to. I feel my father is safe as he could be."

carehome.co.uk rating: 4.92 out of 5

"Mum was very lonely in her own home although she did have care. When I suggested that she should consider a care home she wasn't impressed as it created visions of the home her mum went into. After a period of respite in Barchester, she was impressed and open to a move. Since her time in Mortain Place, she looks a different woman and can't praise the care and place enough. I have the problem now that every time I speak to her she says how can I afford a 5-star hotel. Thank you to all at Mortain Place."

carehome.co.uk rating: 5 out of 5

"Our mum was the first resident at Mortain Place and has been very happy and well cared for here. Today it was our mum's 90th Birthday and the manager, the lifestyle enrichment co-ordinator and the whole team have made Mum's day so special. They have made very special memories for the family who are unable to actually be with Mum due to Covid. Amazing caring people and we are so glad our mum is a resident at Mortain Place."

Lorraine S
carehome.co.uk rating: 5 out of 5

"After visiting around 15 care homes I was pleased to find Mortain Place as I had been saddened by some of the others, feeling quite depressed to think that that was all on offer. When I entered Mortain Place the feeling changed. I hoped it was going to continue. After meeting the manager and several staff I knew it was the one and after several months I am very happy with my decision."

Gordon B
carehome.co.uk rating: 4.67 out of 5

"Dad has been at Mortain Place since February and whilst it took him a few weeks to fully settle in, he has received nothing but kindness, support, respect and care from all of the staff. It feels like one big family and that has been particularly important during the lockdown, where the staff have kept his spirits up, kept him active and made him feel safe and well cared for. Other family members have visited during the socially distanced visits that have now been introduced and have commented on the relaxed and happy atmosphere but with clear care and commitment of the staff. I cannot praise them highly enough for all they do each day for Dad. The home is very well run by a welcoming, approachable and capable hands-on manager and her team and I have no hesitation in recommending them to others as an excellent care home."

Diane A
carehome.co.uk rating: 5 out of 5

"I had a very pleasant visit and all precautions were taken due to COVID. My friend was very happy and said how well she was being taken care of. The staff at Mortain Place were very friendly and helpful. It seems to be a very well run care home with every consideration and respect for the residents."

carehome.co.uk rating: 4.67 out of 5

"The staff and management at Mortain Place are professional, kind, and caring. I take comfort from the fact that I know my father is well looked after and safe in new and pleasant surroundings."

Sophie B
carehome.co.uk rating: 4.88 out of 5

"My stay at Mortain Place was filled with care and support. The staff are lovely and happy to help. My room is wonderful, really cosy with my own outside area for small plant pots, ornaments and bird feeders. The food is good and the restaurant is beautifully decorated. In fact, the whole place is decorated and furnished to a high standard."

carehome.co.uk rating: 4.92 out of 5

"Mortain Place care home has a warm and friendly atmosphere, a real home from home. The staff are lovely and Mum always knew she had someone around if she needed anything. The food is outstanding, my husband and I enjoyed many meals with Mum. The head of activities does a great job of entertaining the residents and offers a variety of fun activities. Mum's room is lovely, always kept immaculate and Mum has her own garden area outside her room door, which she enjoys placing plants and ornaments in, plus a bird feeder."

Jane S
carehome.co.uk rating: 4.83 out of 5

"Stocktaking poor. Ran out of marmalade twice in the first six weeks of my stay. When someone asked for ice cream, they were told they hadn't any and the same with bananas. Chef worked very hard to please. I felt she needed help. Otherwise a lovely place. I was very happy there."

Margaret C
carehome.co.uk rating: 4.92 out of 5

"There is absolutely nothing bad I can say about the staff and facilities at Mortain Place. The staff are wonderful and will do anything for the residents and guests. The resident's room sare perfect. The grounds are immaculate. We ate in the guest restaurant for my Mother's Birthday and really enjoyed the food and brilliant service. I think all the residents love Mortain Place."

Paul C
carehome.co.uk rating: 5 out of 5

"Welcoming, friendly staff. A very nice atmosphere. Clean and airy feel to the rooms. Comfortable seating areas. Nice idea to let residents invite friends and family to join them for dinner. Good professional management team overall. Somewhere I would feel okay about staying."

carehome.co.uk rating: 4.75 out of 5

"I went into the care home for respite. The whole of my stay in Mortain, the staff were very friendly, helpful and caring and when I need respite care again I would hope Mortain will be able to accommodate this."

carehome.co.uk rating: 4.75 out of 5

"Kind, caring, clean, homely, relaxed, spacious, good food and a lovely atmosphere."

carehome.co.uk rating: 4.92 out of 5

"The family chose this residential care home for our Mum because it was very well done out with rooms of a good size. Very bright and airy and clean and of a good standard. Most important for us was an activity programme they have am, pm and some evenings. This was one of the main reasons we chose this as this was very important to our Mum to keep her mind stimulated and being kept occupied and joining in. Getting to know other residents and building a group of friends in a homely, caring environment after learning her home."

carehome.co.uk rating: 4.75 out of 5

"Mum came info respite care and has been very well cared for. We will be using Mortain Place again in the future for further respite care as and when the need arises."

carehome.co.uk rating: 4.67 out of 5

"The home is newly built. Decor and furnishing are first class. Staff are kind and attentive. The quality overall is very good. I am very happy at this time that my mother is in this home. All the residents are happy and well cared for. The food is excellent. Mum is very happy."

Danny B
carehome.co.uk rating: 5 out of 5

"I am a solicitor who advises clients on long term care issues and I am really impressed with Mortain Place, which is a newly commissioned home. The staff are friendly and attentive and there is strong, but kind leadership from the manager. From what I have seen of the residents and their families, it is a friendly, welcoming environment. There is a lot of emphasis on independence as well as inclusive activities for all. The conservatory seems to be a place for people to mingle and make friends over coffee and cake. The food is really high quality and the rooms are roomy and finished to a high standard. I would thoroughly recommend this as a place where one could feel a bit more secure, but not at the expense of your independence."

Rich B
carehome.co.uk rating: 5 out of 5

"My Mum had just had a hip operation after a fall and we needed somewhere that offered respite and support while she recovers her physical mobility and confidence. Mortain offers exactly what we were looking for in a culture of warmth, professionalism and exemplary customer service."

Jenny L
carehome.co.uk rating: 5 out of 5

"My Mum has been here for two weeks and I am delighted at the care and support she has received. Mum has grown in confidence and her anxiety has gone down. Her room is beautiful and the food is first class. Mortain Place gives me peace of mind that my Mum is safe and cared for. I wouldn't want her anywhere else."

Jane S
carehome.co.uk rating: 5 out of 5

"An amazing care home with things for residents to do. It is run so well with all the resident's needs met. Cleanliness of the home and security is second to none. There is always a warm welcome for the resident's family too, with lovely lounges to spend quality time with your loved one."

Chrissie H
carehome.co.uk rating: 5 out of 5

"I have a brother in Mortain Place and I am very pleased with the excellent care he receives. All the staff are friendly and very helpful."

Margaret H
carehome.co.uk rating: 4.75 out of 5

"When I visited Mortain Place on the first open day I was impressed by the sneeze of space and light, the decor and the staff. Since my friend has taken up residence I have had no cause to review those first impressions except that I have found the staff to be exceptional beyond the call of duty and care. Today I had lunch in the dining room. The food, its presentation and the care and courtesy of those serving were exceptional and could teach many a restaurant a lesson."

carehome.co.uk rating: 4.91 out of 5

Life at our homes booklet

Read our brochure ‘Life in our home. Providing care through coronavirus’ for more information on how we’re here to help you and your loved one.

Read brochure

Food & Nutrition

Food and nutrition

We offer a constantly evolving menu that caters to the tastes and dietary requirements of those we support.

Find out more

Activities & Events


Our activities programme is planned with individual tastes in mind, and residents always have the opportunity to try new and exciting things.

Find out more

Care & Facilities

Care and facilities

Our facilities are designed to the highest standards and the care we provide is delivered by passionate and highly-trained professionals.

Find out more

What happens now?

Are you ready to discuss your individual care requirements? Pick up the phone and talk to us, book a visit to our care home or come and take a look around our facilities.

Care enquiries

New care enquiry phone lines are open 8am - 8pm

01323 306 616

All other calls

01323 465150

Our fees and contract

We want to be as transparent as possible about how we charge for the different services we provide as well as what’s included in our contract. Please click the links below to find out more about our fees and contract.

Useful downloads

Here to help you make the right decision about your care requirements.

Care Home and Company Awards