"My mum is a resident in Memory Lane, Barchester Kirkburn Court. I visit my mum as often as I can and sometimes this is in the afternoon, later in the evenings or quite early in the morning. Recently when I went to visit my mum it was quite late on in the evening. She was not in the lounge or wandering about and when I went into her room, I heard voices from the toilet. I remained very quiet and did not call out. I sat on the bed and listened to the conversation between the carer and my mum. I must say my heart filled as I heard the carer talk to my mum whilst helping her, calling her "sweetheart" and being very patient and kind. If I had any doubts about my mum's care (which I didn't and don't have) these would have vanished on the spot. It is so comforting to know that my mum is looked after in such a loving and caring way. One evening recently I popped in around 7pm. A good few of the residents were in the dining area with song sheets and two of the carers were singing away encouraging the residents to join in. Everyone singing and having a great time. I had a few tears as a few of the songs were songs that my mum and dad used to sing. We all has a laugh about that. It was great. The staff at Barchester Kirkburn Court are amazing and it is such a comfort knowing that my mum is so well looked after and loved in Memory Lane. It has taken such a worry off my shoulders. I know that although he was heartbroken at mum having to go into care, my dad was so glad that she would be looked after properly and told me before he died that he could go in peace knowing mum was looked after. All the staff are lovely, kind and caring and I have recommended Barchester Kirkburn Court to many people. Prior to my mum moving into Kirkburn Court I visited all the care homes in the area to check them out and I can honestly say Barchester Kirkburn Court were the only home that allowed me full access when I just "popped in." I didn't have to make any appointments and was allowed to look around whenever and wherever I wanted. I know I can honestly and truly say that I made the right choice in arranging for my mum to be in the care of Barchester Kirkburn Court and I will be forever grateful for them making my mum feel safe, secure and loved."

Aileen S
carehome.co.uk rating: 5 out of 5