What our families say: Hundens Park Care Home

Barchester Hundens Park Care Home Recommended on carehome.co.uk
We score 9.6/10

8 Reviews

Barchester Hundens Park Care Home Recommended on carehome.co.uk

23 March 2021

View the report

"My mum has been a resident in Hundens Park's Swanton Suite for a small number of ladies with advanced dementia symptoms since August 2019. She is cared for with respect and understanding by the staff team. Sadly due to dementia she suffers with some challenging issues around her physical and mental health and as her daughter I just can't express how grateful I am for the specialist care Mum receives. Although Mum sadly no longer recognises us, and is unable to express her needs, it's a comfort to know that she is cared for with kindness, understanding and nursing skill. This level of care for vulnerable elderly people is difficult to find and I am so thankful that we found this brilliant home. During the pandemic, keeping Mum and the other ladies in her unit safe has been an exceptional achievement and I would like the staff team to know how much we appreciate their skill and dedication."

carehome.co.uk rating: 5 out of 5

"My dad resided here for about 18 months. From him arriving at Hundens Park Care Home he settled immediately which settled me, he suffered vascular dementia by the time he moved here he was quite bad. So to see him smile again was a great feeling for us as a family. Towards the end of his life, we were in the coronavirus pandemic so we couldn't visit him at all from March, we managed a garden visit at father's day, but through the three months I would get pictures from one of the carers of my dad and he was always smiling. When he took really poorly it was a great comfort for us to know that the staff really cared and he was never left alone through the tough days. Overall this home was a happy place for my dad as it was the only place he didn't try to escape! The staff are special people especially one carer, who travelled 1hr 30mins by bus and train to attend my dad's funeral. I would recommend this home."

Paula B
carehome.co.uk rating: 4.42 out of 5

"Dad moved into Hundens in Sept 20 where he immediately settled in. Whilst we have not been able to visit him in the home due to Covid-19, we are confident that Hundens is well maintained and the residents well looked after by all staff. It has been very difficult not being able to settle Dad in ourselves but the staff at Hundens have been wonderful in supporting him and the family every step of the way. They have answered our many questions and gone out of their way to help us have as much contact with Dad as possible. Garden visits in Aug/Sept and more recently we have been able to chat to dad via Video Call, organised by Dad's carer, from which we can see he appears to be happy and settled. The staff are genuinely fond of Dad and manage him very well. The family, especially our Mam, have been given peace of mind that Hundens is the home for him and we are very happy with his care. The answers are based on our garden visits and video chats as we have not been inside due to Covid restrictions."

Steph A
carehome.co.uk rating: 4.17 out of 5

"Sadly in the national lockdown, my husband was moved from his care home to Hundens Park, I say sadly because I couldn’t be with him through this transition and I was very concerned and upset for him, however, the staff have been amazing, I get so many FaceTime calls each week and phone calls when he wants to speak, all on one of the staff member's personal phones, and if the staff member is reading this, I really cannot find the right words to express the deep gratitude I feel for you, you have made this whole awful experience the best it could have been, with or without Covid. I know my husband is challenging but I honestly wouldn’t want him with anyone else, we love you even though we hardly know each other. Thank you for taking such great care of him and thank you to Hundens Park for the wonderful facility, I can see how happy being there has made him. For reference my husband has complex needs, he has Parkinson’s, dementia and mobility issues, he is a challenging character, to say the least!"

Janet B
carehome.co.uk rating: 5 out of 5

"I could not be happier with the care my father has been given by Hundens Park. The staff are outstanding and really care about the residents. I feel confident he is in good hands and can't thank the staff enough for the amazing job they have done, keeping him safe through this difficult time."

Lisa S
carehome.co.uk rating: 4.92 out of 5

"I cannot even begin to praise the staff of Hundens Park. Their commitment to the care of my husband has exceeded my expectation beyond my imagination and knighthoods would not even cover the support, care and consideration of all residents and families of residents they look after. Keep on doing what you are doing, you are all amazing."

Nicola G
carehome.co.uk rating: 5 out of 5

"Mum was a resident for 2 years, and during that time she was treated with respect and dignity, in a loving, caring, professional way. The surroundings were perfect for my mum's needs, and as Mum could at times be challenging, it never ceased to amaze me the patience showed towards her. During my mum's last weeks over this lockdown period, I have felt confident and reassured that Mum received the best possible care. I would just like to say a huge thank you to everyone."

Janice W
carehome.co.uk rating: 4.33 out of 5

"Hundens Park Barchester Care Home in Darlington looked after my nana for just over three years. All I can say is she was looked after so well by very caring staff who became like friends and looked after us as a family too when we visited her. We as a family miss Nana so much, but I have to say miss all the staff too. Highly recommended."

Julie D T
carehome.co.uk rating: 5 out of 5

"My mother and father were both residents needing 24 hour care. Myself and my brother cannot praise staff at Hundens highly enough. Not only was the medical care second to none, all aspects of Mam and Dad's wellbeing was considered. Empathy shone through in such a genuine manner. All staff were amazing, in the four weeks Mam and Dad were there, staff had really taken great care to understand and deal with their needs. Mam and Dad sadly passed away in less than 24 hours of each other, it was expected but we were kept informed throughout with enough information to be there when they passed away. The whole team were faultless in their work. Thank you one and all. Your care of our parents meant so much to us. We would recommend this compassionate and professional care home to anyone."

Lynne J
carehome.co.uk rating: 4.5 out of 5

"I was very impressed with the level of care my mother received. Unfortunately she was only in the home for 2 weeks before she died. She was great with kindness and respect. She received first rate care. Someone even sat with her all night before she passed. The gardens are beautiful, my Mam really enjoyed the gardens. I was not sure about a nursing home for Mam but once the decision was made we knew we had made the right choice. Thank you."

Colin H
carehome.co.uk rating: 4.17 out of 5

"My grandad has settled into the home really well. As a family, we feel that all of his care needs are being met effectively and efficiently by all care staff. The care home have been a great support for my nana and showed understanding and empathy when she comes to see my grandad on a daily basis. Overall we are happy as a family with the care that is being given."

Sarah J
carehome.co.uk rating: 5 out of 5

"My sister was admitted to the care home in December 2018. My sister passed away after only been a resident for 7 days. During those 7 days, my sister was treated with the utmost compassionate care by every single member of staff. The staff treated all the family with the same compassion, nothing was too much trouble for them and we are a big family, visitors were constant those 7 days. We were always made to feel at home, coffee and biscuits were constantly provided along with tissues and kind words when we cried, we cried a lot. All the family feel blessed that my sister passed away in such lovely surroundings and we would without hesitation recommend this lovely care home to anyone who asks. I wish to express my personal thanks to everyone single member of staff, it is a fabulous team, they should be very proud of themselves."

Melanie B
carehome.co.uk rating: 4.58 out of 5

"We were lucky enough to visit the care home with a small group of children from Darlington College Child Care Centre. We were made to feel very welcome, with the staff ensuring the children felt comfortable and informed regarding what happened at the home. We were given a guided tour explaining to the children the extensive activities some of the residents were able to enjoy. The home is beautiful with lovely gardens and an amazing team caring for the residents with compassion and dignity. Thank you for allowing us to visit and we are looking forward to coming back at Christmas time when we can hopefully sing some Christmas songs for you all."

Amanda D
carehome.co.uk rating: 4.58 out of 5

"Putting a parent into a care home is a very difficult decision, lots of guilt and sadness, so I am pleased to be able to say that the decision to choose Hundens Park was the right one. From the moment Mum arrived she has been treated with nothing but dignity and respect. Whilst the facilities are fine the biggest asset that the home has is its staff. They are kind, respectful and trustworthy. Nothing is too much trouble and their care and compassion extends to us as a family. Thank you."

Ruth B
carehome.co.uk rating: 4 out of 5

"Care is generally good. Car parking can often be a problem when training days are being held (frequently). There is space to extend the car park - currently, the staff probably occupy 80% of existing space. Sometimes it's difficult to find a member of staff on arrival. The recent new manager has made a big improvement to the home."

carehome.co.uk rating: 3.83 out of 5

"I have found that my husband has been very well looked after by all members of staff. The home has a very homely atmosphere and is very friendly when visiting, I have no complaints at all and would recommend this home to anyone."

carehome.co.uk rating: 5 out of 5

"Words cannot express the gratitude and appreciation l feel for the unquestionable loving care and support given to my mum in law at all times throughout her stay."

Denise H
carehome.co.uk rating: 5 out of 5

"The care shown by both the nursing staff and the carers is exceedingly good. The job is inevitably a stressful and emotional one, but the staff are highly dedicated in giving their best and put the residents first. A team that is very much appreciated. Thank you."

carehome.co.uk rating: 3.83 out of 5

"Met the Manager and Staff in February 2017 when my mum was first transferred to the home. Visiting from the USA, I was back home to make sure my mum was placed comfortably in a new care home. I cannot begin to speak more highly of the management and staff at this home. They have gone the extra mile to make sure my mum is cared for. Relatives and friends visit weekly and send me news on her care and it is the best I could hope for - being so far away I do rely on their reports, but to add to this I can contact my mum via Face time and I am so pleased that the manager has arranged this. This place is the best and everyone who works there should be proud!"

Sandra S
carehome.co.uk rating: 4.58 out of 5

"Couldn't fault the place, absolutely fantastic. The staff are all lovely."

carehome.co.uk rating: 4.58 out of 5

"Having already experienced dementia care elsewhere your service is superior in all activities associated to providing a dignified and caring service, also across the catering provided for residents. Every member of staff demonstrates a high quality and caring service, ever mindful of the individuals preferences and limitations. This is also extended to visitors with an open and friendly manner. Where incidents occur, information and action is taken directly, provided to the appropriate person. An area for improvement is to provide some interactive activities where residents are involved eg. armchair exercises."

carehome.co.uk rating: 4.67 out of 5

"Outstanding care, staff, management and home, I couldn't summarise our experience better. I have working knowledge of the care home industry and was so pleased Hundens Park could cater for our beloved friend and his wife during what would be their final journey together. The care, attention and dignity our friend received was outstanding. The manager and his team are a complete credit to the home and industry - I wish every provider could see the standard of care and attention that is provided at Hundens, and use this as the benchmark for all homes."

Dina C
carehome.co.uk rating: 5 out of 5

"My mam loves it here now, she has dementia so at first she wanted to go home, but the staff were so patient and helpful. We had all her things put in her room, even the internet, T.V on the wall. They helped her settle in, cut her nails and painted them, talked to her, gave her help even when she did not know she needed it, like changing her, washing her face, giving her lots of drinks. She loves the food."

Jane H
carehome.co.uk rating: 4.92 out of 5

"First class home and service."

Terry L
carehome.co.uk rating: 5 out of 5

"First and lasting impression of a home offering and providing honest care to clients and families. Staff approachable, friendly and caring, environment warm and welcoming. Very nice well done to the manager and staff. Thank you."

carehome.co.uk rating: 4.56 out of 5

"The staff are first class as nothing is a trouble to them. They are very caring and respect the privacy of patients. Whatever you want, they try their best to provide. All very caring people."

Kevin S
carehome.co.uk rating: 5 out of 5

Life at our homes booklet

Read our brochure ‘Life in our home. Providing care through coronavirus’ for more information on how we’re here to help you and your loved one.

Read brochure

Food & Nutrition

Food and nutrition

We offer a constantly evolving menu that caters to the tastes and dietary requirements of those we support.

Find out more

Activities & Events


Our activities programme is planned with individual tastes in mind, and residents always have the opportunity to try new and exciting things.

Find out more

Care & Facilities

Care and facilities

Our facilities are designed to the highest standards and the care we provide is delivered by passionate and highly-trained professionals.

Find out more

What happens now?

Are you ready to discuss your individual care requirements? Pick up the phone and talk to us, book a visit to our care home or come and take a look around our facilities.

Care enquiries

New care enquiry phone lines are open 8am - 8pm

01325 271 650

All other calls

01325 366 000

Our fees and contract

We want to be as transparent as possible about how we charge for the different services we provide as well as what’s included in our contract. Please click the links below to find out more about our fees and contract.

Useful downloads

Here to help you make the right decision about your care requirements.

Care Home and Company Awards