What our families say: Hugh Myddelton House Care Centre
02 February 2018View the report
"Currently in the process of rectifying issues caused by actions by the manager ignoring their own terms and conditions, which allowed the input of people that are not next of kin listed with themselves. This to me is a serious safeguarding issue, which will be followed up once a full investigation is completed. Because of this, and a number of smaller issues over the years, I would not recommend this care home to anyone."
Waynecarehome.co.uk rating: 2.25 out of 5
"I’m very happy with the care provided to my husband. The nursing staff look after him very well which is a comfort to my family and I. My husband seems very settled and happy. It has been hard for us all not being able to visit during the pandemic and he has coped quite well not seeing us, but we have seen him in the last couple of weeks and it was lovely to see him. Thank you again."
Joyce Scarehome.co.uk rating: 4.25 out of 5
"I am very pleased with the care given to my sister. The nurses and care staff are very friendly and are always available to talk to us and give feed back."
K Hcarehome.co.uk rating: 5 out of 5
"I feel the staff require training regarding being organised, especially as papers went missing in my father's folder. Staff should not make stories when they don't know the answers as I had some confused answers contradicting themselves. Also, some of his clothing went missing. I expected more professional service after paying private service which was expensive."
Helen K carehome.co.uk rating: 3.08 out of 5
"My Mum has been a resident here for over 4 months. During this time I have found the home to be very clean, well maintained and the food to be very good and nutritionally well balanced. The staff across all borders from reception, to carers and chefs etc. are all exceptionally good. They are accommodating, compassionate people. My Mum is very well looked after and we as a family are happy our Mum is in safe hands."
R P carehome.co.uk rating: 5 out of 5
"Very good. We used this home because of experience 18 years ago and impressions on the first visit. The manager is very professional and caring."
Mel Ccarehome.co.uk rating: 4.92 out of 5
"Good quality of care."
Govind Bcarehome.co.uk rating: 5 out of 5
"The staff here are extremely kind and caring. My husband is demanding and they treat him with respect, patience and kindness. I feel confident that my husband is well looked after."
E Scarehome.co.uk rating: 4.83 out of 5
"Hugh Myddleton House have done a fantastic job caring for my uncle. The staff always treat the patients with dignity and respect, even in difficult and distressing circumstances. My uncle always expressed how much he enjoyed the food and dining experience when well enough to visit the dining room."
Leigh Bcarehome.co.uk rating: 5 out of 5
"Welcoming, caring atmosphere. It's a great relief to be safe in the knowledge my uncle is well cared for at all times. I am especially happy with the nursing care he receives."
Ilene Ccarehome.co.uk rating: 5 out of 5
"Living at this care home has been a fundamental aspect of my recovery. It has been a quiet place where I've regained serenity and direction. I'm very grateful for everything I've received here."
Rodney Kcarehome.co.uk rating: 4.92 out of 5
"My dad was only resident at Hugh Myddelton for a very short while but I am so thankful that he spent his final days at a home so filled with love and care. From pre-admission until the end of his life my dad was treated with kindness and compassion, and the whole family were cared for and supported at the end of his life."
Annette Lcarehome.co.uk rating: 5 out of 5
"I have found my stay comfortable and friendly. The staff could not be more helpful. It would be bettered only by having more staff on duty each day. Medical care is 1st class. Hospitals and specialists are called in to assist when they feel the need the food is very good and varied, allowing for diets. Requests are met with if nothing on the menu is liked."
Phylis Jcarehome.co.uk rating: 4.18 out of 5
"After visiting my brother - I am very relieved and pleased that he is in the home. He is much less agitated and calmer. He is being catered for very well. Very friendly, helpful and caring staff."
S Acarehome.co.uk rating: 4.45 out of 5
"I would highly recommend this home. My sister was here and was treated in the most kind, sensitive way. I would say this is one of the best homes in North London."
Hope Bcarehome.co.uk rating: 4.91 out of 5
"My mother has been resident at Hugh Myddelton House Care Centre for almost three months. The staff are caring and attentive and the quality of nursing care is good. My mother is kept clean and the home is airy and has a garden which gives my mother access to the outdoors in warmer weather which she enjoys. Her room is pleasant and the quality of her meals are good and she has regained weight that had been previously lost."
P Fcarehome.co.uk rating: 4.17 out of 5
"I have always found the staff to be very caring, compassionate and kind. They are extremely passionate about the care they provide and I am extremely happy in the knowledge that my mother is safe here and looked after by a team of dedicated and wonderful people. I hope I have given you an insight into the remarkable team working here, looking after my mother with dignity, respect and kindness. They are an asset to their profession."
Eleni Kcarehome.co.uk rating: 4.83 out of 5
"My husband has been at Hugh Myddelton one year. I have no complaints at all. The staff are so caring and have so much empathy. I cannot complain at all."
Gulbeden Ncarehome.co.uk rating: 5 out of 5
"Since my mother entered care I have seen care quality delivery of the poorest standards at one care home; good delivery with occasional catastrophic negligence at another, and a standard way below those at Hugh Myddelton at her last nursing home. She has now been at Hugh Myddelton for as long as her combined time at 3 previous establishments and her care quality remains exemplary in comparison, where she is content in spite of her slowly advancing dementia."
P Mcarehome.co.uk rating: 5 out of 5
"Our experience for our mother can be described only as "excellent" and hence answers as below. Please do not underestimate this! Following a most distressing time at hospital (hospital were as good as could be) - One staff member, in particular, has been a breath of fresh air subsequently in all respects and not just in her recovery. I repeat, a deserved 10 out of 10 for below on all counts and a massive thank you."
Viken Gcarehome.co.uk rating: 5 out of 5
"My mother has been in this home since 2004, she has received overall good care. I find the staff are friendly and always welcoming. My mother seems happy here. The rooms are clean and the food seems ok. My mother prefers mostly one to one activities and the activity co-coordinator really tries to meet her needs as she is still young and likes to do things that maybe the older generation doesn’t. Overall the home is good."
Danielle Bcarehome.co.uk rating: 4.08 out of 5
"My Father-in-law is staying in Hugh Myddelton for a couple of months whilst his wife is in hospital. The staff are very helpful, friendly and have helped him to settle in."
M Rcarehome.co.uk rating: 4.42 out of 5
"The home has been fantastic from our first point of contact. The manager had great empathy and understanding, immiediately making my Mother happy with the decision. On arrival, the senior nurse was very quickly ontop of my Father's requirements, despite his late arrival after a hospital discharge. Subsequently, another member of staff has been fantastic and provided a high degree of confidence within the medical nursing care. All carers genuinely live up to their name - Happy, professional and warm-natured. The home is immaculate and the quality of care is exactly as we wished."
Mark Hcarehome.co.uk rating: 4.92 out of 5
"Amazing place, very welcoming, calm, would recommend 100%. All the staff are very helpful."
M Icarehome.co.uk rating: 5 out of 5
"Very calm, pleasant atmosphere. The nurses, manager and staff were exceptionally kind and informative. The home was clean and very well kept."
S Bcarehome.co.uk rating: 5 out of 5
"Caring staff. Family always welcome. Friendly."
J Kcarehome.co.uk rating: 3.92 out of 5
"My husband has been admitted, but we visited twice. Good impression. Friendly welcome and positive vibes. Decided to go ahead with admission."
S Tcarehome.co.uk rating: 3.91 out of 5
"My overall conclusion of reviewing the home is very satisfying. Staff are friendly and evident that well staffed. Staff are passionate about the wellbeing of staff and residents. Very clean, excellent facilities."
F Mcarehome.co.uk rating: 4.83 out of 5
"Friendly and caring staff - very attentive. Tastefully decorated, clean accommodation - home from home. Lovely dining room, café, hairdressers and plenty of activities and outings. Gives you peace of mind that your loved one is in such a safe and friendly place and so well cared for."
Madeleine Dcarehome.co.uk rating: 5 out of 5
"Very good facilities and very good care."
S Hcarehome.co.uk rating: 4.5 out of 5
"My immediate reaction was how friendly and how caring the staff were when I first came to visit my mum and it has never changed. Excellent. The rooms and facilities are also excellent. Well done to all the management and staff."
Baser Acarehome.co.uk rating: 4.73 out of 5
"I visited today and the residents were treated with an Elvis impersonator. He was very entertaining and interacted well with everyone. Staff were friendly and helpful."
Fay Lcarehome.co.uk rating: 5 out of 5
"My care has been excellent. Keeping me out of hospital on many occasions by treating my problems early, and getting doctors to visit and prescribe medication."
Phyllis Jcarehome.co.uk rating: 4.33 out of 5
"The reception staff are very friendly and polite and welcoming. The residents seem very well looked after and content. My friend says all is well and I would recommend it without hesitation."
Suzanne Ncarehome.co.uk rating: 3.92 out of 5
"Excellent facilities very attentive staff."
Les Ccarehome.co.uk rating: 4.58 out of 5
"Very welcoming and polite. Staff are very helpful, friendly and attentive."
M Rcarehome.co.uk rating: 3.5 out of 5
"Overall the standard is good to very good, with a manager who works hard to maintain a high standard, as do the majority of the care staff who work very hard to complete the daily tasks. The dementia floor struggles to feed 19 residents with 4 care staff and 1 nurse and rely on help from other floors and managers. One to one for two residents is now helping the situation. The auxiliary staff are also helpful."
A Ccarehome.co.uk rating: 3.83 out of 5
"All the staff were welcoming and friendly. This was my first visit and it was encouraging. There seems to be a lot of activities and I would hope that everybody who is able to, participates. The only concern was the occasional and intense smell of cigarette smoke in the corridor, immediately next to his room."
J Scarehome.co.uk rating: 4 out of 5
"First impressions very good. The staff were very helpful and very well presented. The home has a very nice look and homely feel to it. It gives me a feeling of security and confidence to leave my mother in the capable hands of the home."
Soner Acarehome.co.uk rating: 4.83 out of 5
"There was an Elvis impersonator. It was very pleasant, made a positive atmosphere."
Lydia Lcarehome.co.uk rating: 5 out of 5
"All the staff at Hugh Myddleton are helpful friendly and welcoming. Nurses and care assistants were professional, experienced and attentive, nothing was too much trouble. The building is purpose built and access with a wheelchair is not a problem, the rooms are well equipped and well maintained."
Tracy Hcarehome.co.uk rating: 4.83 out of 5
"The staff are very caring - but seem to be short staffed at times. Residents food- all needs catered for and varied."
S Wcarehome.co.uk rating: 3.83 out of 5
"I am so pleased and happy to know my husband is in safe hands. I could not wish for a better place for him. Nurses and care staff are of very good standard and their knowledge of caring is just wonderful. The awareness of medical needs is 1st class. The manager is at hand at all times. The home is a very friendly place. Thank you, Hugh Myddelton House Care Centre and all who make it the best."
Ruth Mcarehome.co.uk rating: 4.58 out of 5
"Very friendly and well mannered. Everybody is very happy in this home."
Andrew Gcarehome.co.uk rating: 5 out of 5
"A wonderful home with kind, caring people. Nothing is too much trouble. I had lunch and the food was lovely."
Karen Dcarehome.co.uk rating: 5 out of 5
"The staff have been very welcoming and understanding of my mother's needs. The accommodation and facilities are well-maintained and I am reassured that my mother is well looked after."
O Fcarehome.co.uk rating: 4.42 out of 5
"My husband who has Alzheimer's and is confused to a wheelchair is happy at the Hugh Myddelton House Care Centre. The staff are very caring and the food is excellent. Occasionally things get lost e.g pyjamas, hearing aids, but overall I am very satisfied with the care his is getting and I would and have recommended the home."
Shirley Jcarehome.co.uk rating: 4.92 out of 5
"My brother in law has settled in the home very well and is very happy. He is being well looked after especially by the nurses on the day shift. He has found the food very nice and the chef has been very helpful making his meals easy to eat."
Dianecarehome.co.uk rating: 4.92 out of 5
"I find the nursing home friendly with good care and excellent staff. Home has been recently decorated with an excellent restaurant and café, both opening onto a pretty garden. The manager and his staff have worked hard in maintaining standards. The nurses and carers are well trained and compassionate, ably supported by our activities co-ordinator, and restaurant staff."
Tony Ccarehome.co.uk rating: 4.08 out of 5
"It is a huge relief for us to know that our father is "safe" 24/7 while we continue to work and care for our families. Staff are kind and caring and go the extra mile for dad and have become like family to him. The home has a community feel and although staff are extremely busy, they also have time for us. I have and will continue to recommend this home to friends and family."
Sue Ccarehome.co.uk rating: 4.33 out of 5
"I was extremely concerned when I was told that my mother was too immobile to be able to live in her own home again. I felt that she would never be happy elsewhere. All this concern has gone since my Mum moved into Hugh Myddelton House Care Centre. She is eating again and laughing again, the nurses and carers treat her with concern, dignity and love, I could ask for no more. The home feels truly like a home, and although we are real newcomers, we have been welcomed with open arms."
Ccarehome.co.uk rating: 3.83 out of 5
"My sister resided at Barchester Hugh Myddelton House since 2004 to 2017. The staff there have looked after her very well. We were all like a family. The current manager is excellent, as are his staff, from nurses, carers, house-keeping, domestic, excellent chefs and warm, friendly and helpful reception and office staff."
J Scarehome.co.uk rating: 4.25 out of 5
"Hugh Myddelton BBQ, very good atmosphere, well supported by the staff. Chef brilliant, great entertainment. Everyone made to feel very welcome. All worked so hard (especially the chef) but everyone pulled their weight to make it a wonderful day despite poor wet and windy weather."
Josiecarehome.co.uk rating: 3.83 out of 5
"I always feel welcome at Hugh Myddleton House Care Centre. The staff are always friendly and courteous and they seem to genuinely care about my father's well-being. He is treated with respect and dignity. My dad also feels he is well cared for."
N Scarehome.co.uk rating: 4.83 out of 5
"The nursing and care staff are professional in every way - kind, considerate and informative. My mother conveys positive feedback frequently. Although confined to her room mostly, we find that we are always made to feel welcome at all events. The overall standards of cleanliness and consistency of staff are a constant comfort to us."
J Wcarehome.co.uk rating: 5 out of 5
"This purpose built modern care home is well furnished, bright and clean. The staff are very caring. The food is good. There are activities for those who are able to participate. Like most care homes/hospitals, they don't always have enough staff, so the nurses and carers are very busy."
C Ncarehome.co.uk rating: 5 out of 5
"Carers and staff are dedicated to their job, unfortunately, the care home are unable to retain carers on a long term basis and continuity trying to employ staff to those who leave. Many carers leave after gaining experience and certain qualifications and apply to join employment in "national health service" for "better terms" of employment."
June Hcarehome.co.uk rating: 4 out of 5
"The home cared for my father from start on 7th July 2015 until has passing on Friday 12th August 2016. He was 102 and 10 months! He was in a poorly state on his arrival but if it wasn't for the excellent care and nursing he wouldn't have survived so long. All the staff loved my father, he was cared for, nursed and clean! Such a worry when you are leaving a loved one with strangers but we had total peace of mind with leaving him at Barchester Hugh Myddelton House. We can't thank them enough."
Janice Ccarehome.co.uk rating: 5 out of 5
"Dad had reached the great age of 101 when after having spent a month in hospital, it was decided he needed 24-hour care, and what wonderful care he got. The staff at Barchester Hugh Myddelton House Care Centre are the most kind, caring and professional bunch of people. From the nursing staff to the cleaners. Ou minds were at peace knowing he was in the care of such dedicated staff. Dad has just passed away the dedication shown to him and us went above and beyond the call of duty."
Susan Lcarehome.co.uk rating: 5 out of 5
"The home is always clean and tidy. Mum receives excellent care from all the staff. She always looks clean, well cared for and the clothes are always colour coordinated. The laundry service is excellent. There are always plenty of staff so I know she is always safe and always treated with dignity which is so very important."
Sandra Pcarehome.co.uk rating: 5 out of 5
"On Saturday 20th August, Barchester Hugh Myddelton House Care Centre organised a BBQ. In spite of rather changeable weather, the staff put up gazebos in the garden, the chef cooked chicken, salmon and sausages in a strong wind. The dining room was decorated and the cold buffet was laid there. Some residents went outside, but a lot (in wheelchairs) stayed in the dining room. Everyone seemed happy. After the meal, there was entertainment. All sections of the staff - from the management to carers and the entertainment staff worked so hard and made it a most enjoyable day."
Shirley Fcarehome.co.uk rating: 4.5 out of 5
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