Reviews for Hazel Lodge Care Home

"Following a fall my wife spent two weeks of respite care in Hazel Lodge. Her experience far exceeded our expectations. Hazel Lodge is bright, modern and spotlessly clean. My wife's individual en suite room was spacious, comfortable and well-equipped. However, the outstanding feature was the support from individual members of staff: efficient, courteous, genuinely friendly and always ready to help. Indeed the respite experience was characterised by comfort, security and friendliness. My thanks to all at Hazel Lodge for helping us through a difficult time."

Robert C
carehome.co.uk rating: 4.83 out of 5

"Spent several weeks looking for a care home suited to my mother’s needs. (Alzheimer’s). Hazel Lodge is purpose-built with lovely rooms and facilities, which are decorated and presented to a high standard. The interior decor is bright and modern - presented like a high-class Hotel environment. There is one whole floor designated for residents with dementia. This is presented in the same way as the other floors and residents can mix with people on other floors as they choose. My mother has only been at Hazel Lodge for 6 weeks, but we are very pleased with the care she has received so far. All staff are friendly, patient and helpful and seem very aware of residents' needs. Numerous activities are available for residents daily, and my mother has received the interaction she needs to make her life as comfortable and enjoyable as possible. We are looking forward to better weather when hopefully she will enjoy the garden."

Richard A
carehome.co.uk rating: 4.50 out of 5

"Good and caring service, very helpful to me as a husband for short-term respite. The food is very good and varied, activities varied and inclusive and the staff helpful and caring. The facilities are excellent."

Allan H
carehome.co.uk rating: 4.25 out of 5

"My Mother needed respite care after a period of illness and I’m pleased to say she’s fully recovered and back in rude health. Her recovery is very much down to the care and attention she received from the marvelous staff at Hazel Lodge, their good humor and patience are infectious and very much set the tone for this home. My Mum received some truly excellent care, at 90 she’s already earmarked a return if she needs support in the future. Really faultless experience."

J S
carehome.co.uk rating: 5.00 out of 5

"My mother is so happy in Hazel Lodge. The staff are wonderful and very caring. Nothing is ever too much trouble. The activities are plentiful and well-planned. I would have to say that Hazel Lodge deserves an award for being the best In every aspect. It's a pleasure to visit also."

Jane G
carehome.co.uk rating: 5.00 out of 5

"We were welcomed and made to feel at home in a warm and extremely comfortable environment. The staff were polite and attentive. The room was large, bright and with a lovely garden view. All together the experience was made to feel like being cared for in a great place."

A P
carehome.co.uk rating: 4.08 out of 5

"I went to Hazel Lodge for a week's respite care, after having a rather traumatic year. I felt very well looked after and enjoyed meals with other residents and the entertainment and exercises laid on. My room was comfortable, though the lighting was not good for reading. I also feel that the wet room shower is a bit unnerving without a seat. I did find that waste bins were not emptied during the week. Overall, a very pleasant time."

S E
carehome.co.uk rating: 4.73 out of 5

"Hazel Lodge provided excellent care for my father. The home was beautifully furnished and spotless. All members of staff were so caring, friendly and respectful of my father and his needs. I would certainly recommend Hazel Lodge. My father is already booked in for more respite in the new year. Thank you to all the staff for making my father's stay a happy one."

S B
carehome.co.uk rating: 5.00 out of 5

"My father has been a resident at Hazel Lodge since September, following a respite stay earlier in the year. I have been impressed by the care and understanding shown by the staff, helping him come to terms with leaving his own home. I am on first-name terms with them myself as they are equally welcoming to me as a visitor. On several occasions, I have had a meal with him in the lovely dining room or coffee in the bistro where he meets with other residents to chat and form new relationships. He has a large, light room with a spacious bathroom and is able to participate in the varied forms of entertainment available every day. Hazel Lodge is modern and well-furnished but still manages to create a comfortable friendly atmosphere and I feel that my father couldn’t be in better hands."

Jane H
carehome.co.uk rating: 4.83 out of 5

"Having been my mother’s carer for nearly two years, it was a huge change for us both to adapt. For my mum to leave her home and belongings, knowing she couldn’t go back and for me to let go of a lot of responsibilities and leave the staff at the care home to look after her. Over the summer, we have both adapted well to our new lives, thanks to all the staff in the care home! I can highly recommend this home to anyone considering doing this. I have my life back, and I can see Mum anytime I like and join in with activities with her and enjoy meals together! I am so pleased I made such a difficult decision. Thanks to everyone for their care."

J W
carehome.co.uk rating: 4.42 out of 5

"Just enjoyed the first year celebration of this amazing care home. My mother has been here for 6 months and I can honestly say it is wonderful. The facilities are great - lovely room, great communal rooms with lots going on and she reports ‘great food’ but what really makes this place fantastic are the staff. The care, understanding and companionship she has goes way beyond anything I could have hoped for. Thank you everyone."

Lelly J
carehome.co.uk rating: 5.00 out of 5

"Mum came to Barchester Hazel Lodge Care Home for respite when her needs of help at home became too much for me to manage. We were all made very welcome and offered great support emotionally at a difficult time. The care staff were so kind and understanding when at times Mum didn’t show great enthusiasm at being there! We celebrated her 91st birthday with afternoon tea very kindly provided by Hazel Lodge which included saying cheers with a glass of preschool. A memorable time for us all. Thank you to Hazel Lodge and all the staff for everything you did for Mum and being so understanding to all her family."

Carol H
carehome.co.uk rating: 4.83 out of 5

"Hazel Lodge is a first-class care home and I could not fault the wonderful staff or luxurious facilities. From the moment I contacted the team to arrange respite care for my mum following her hip replacement until she left a couple of months later, everyone acted with care, courtesy and utmost professionalism. Nothing was too much trouble. I felt reassured knowing that she was in safe, caring hands. The spacious facilities are elegant, very clean, yet also warm and cosy - a perfect home from home. The wide range of social activities also helped Mum gain new friends and newfound confidence. She didn't want to leave! If I had to be picky, we felt that the quality of the food was a bit hit-and-miss. But many, many thanks to the whole team at Hazel Lodge. We were very lucky to have found you."

Harriet H
carehome.co.uk rating: 4.83 out of 5

"After three weeks of respite care, my mother was ready to go home. Both she and I felt quite sad as her stay at Barchester Hazel Lodge Care Home had been such a wonderful break for her. This is an inspiring care home; as a purpose-built facility, everything is laid out with residents and guests in mind. The rooms, lounges and dining areas are immaculate and the level of care is exceptional. If my lovely mum ever needs a care home again, this is the only place I would want her to be. Beautiful!"

J P
carehome.co.uk rating: 5.00 out of 5

"Dear manager, Thank you very much to you and your staff for looking after us so well last week although our needs are different both my husband and I felt comfortable. Please thank all the staff on our behalf for the personal care and consideration they showed during our stay. I particularly enjoyed the meals and the lovely garden in fact the whole ambiance of the home."

Maureen B
carehome.co.uk rating: 5.00 out of 5

"Excellent care. The staff are always cheerful and caring. The home is so beautiful. I am always so grateful that I heard about this home."

Margot S
carehome.co.uk rating: 5.00 out of 5

"My stay was for respite for one week. I was able to rest and relax whilst recovering from a cataract operation. I hope to stay again when my second eye is done. The care I received was appropriate to my needs, and the food was excellent."

Maureen B
carehome.co.uk rating: 5.00 out of 5

"I join others with my loved one with dementia once a month at this care home for singing. We are made very welcome, the staff are lovely accommodating fantastic, and the tea coffee and cakes afterwards are excellent. Definitely, my choice when the time comes for care."

Jackie W
carehome.co.uk rating: 4.58 out of 5

"My mother came into Hazel Lodge on short-term care at the beginning of May following a collapsed vertebrae. Once the family had all seen it and totally approved in every respect it didn't take much persuading for her to accept that this was the best place for her long term. It is like a 5-star hotel but with the total care and respect of an extended family. The staff on all levels go out of their way to accommodate whatever is needed, and to assure the residents are happy and healthy, nothing is too much trouble. Whereas she was spending her days on her own with only the TV as company she now has a full daily schedule with something going on every day, Mum tells us all that she is so busy with all the first-class entertainment and thoroughly enjoying it. A perfect home."

Fiona D
carehome.co.uk rating: 4.83 out of 5

"Barchester is like a home from home and is providing excellent care for my mum. Thank you."

N B
carehome.co.uk rating: 5.00 out of 5

"Just fabulous, the staff out of this world, just wonderful. The food was great. Absolutely lovely."

Susan H
carehome.co.uk rating: 5.00 out of 5

"Very pleased with my Mums and my first experience of a care home. All the staff are kind and helpful and nothing is too much trouble. I feel very comfortable leaving Mum in their care. The staff are all wanting to learn more about Mum so they can be more helpful and understanding. I am very impressed with everything and enjoy being able to see Mum anytime and also have meals with her. It's nice that she can have things from her home around her and that we appreciate. I am recommending the home to everyone I know! It's so nice! Thank you."

J W
carehome.co.uk rating: 4.58 out of 5

"The staff are very caring, helping in all matters and comforting when depressed."

Katie D
carehome.co.uk rating: 4.50 out of 5

"I went into Hazel Lodge for two weeks of respite care having recently lost my wife. The staff were very sympathetic to my position and offered care and comfort whenever I required it. The home has only recently opened (November 2022) and although it will happily cater for more residents, everything looks promising as time goes by. If I were looking for further respite or full-time care in the future I wouldn't hesitate to return to Hazel Lodge Care Home."

S S
carehome.co.uk rating: 4.17 out of 5

"I looked at other options before deciding on Hazel Lodge Care Home for my mother. In my opinion, she is very well looked after and I am kept well informed of how things are going. Staff, at all levels and in all professions, are friendly and helpful and I feel that she is in very good hands."

Alexandra S
carehome.co.uk rating: 4.50 out of 5

"Gold standard in every respect!"

G D
carehome.co.uk rating: 5.00 out of 5

"I have been physically and psychologically looked after for 2 weeks. I have found the care staff outstandingly kind and patient, always helpful and reassuring. The place is clean and comfortable. The only criticism I have is that the lighting is not very convenient for a bedbound patient."

P B
carehome.co.uk rating: 4.11 out of 5

"My mum went to Hazel Lodge for two weeks of respite care following a fall and short stay in hospital. It was a very difficult time for all of us but Hazel Lodge really helped her get on the road to recovery. The whole process was amazingly easy to set up, I went to see the care home an hour after my initial enquiry and all the liaison in the logistics of getting my mum there was very smooth. The facilities are fantastic, it is more like a five-star hotel than a care home. But most importantly the staff were wonderful. Every single person was really kind and took such good care of my mum who was in a lot of pain and very anxious. They really helped her gain confidence so she was ready to come home and continue recovering. They were also brilliant at keeping me informed and always had a cup of tea ready for me when I visited! My mum is already talking about going back for some more respite care when we go on holiday since she felt so well cared for."

C B
carehome.co.uk rating: 4.58 out of 5

"What an incredible home on every level. The facilities are exceptional, from the rooms to the communal areas it has the feel of a luxurious, immaculate home. It offers residents a beautiful environment where they can retain independence whilst having the certainty of the caring staff at hand if needed. They can visit the hairdresser, the cinema, and the dining room and participate in the many activities if they so wish. My aunt has flourished since moving to Hazel Lodge Care Home she has stimulation and her every need is catered for, including even her favourite tipple which she can enjoy at both lunch and dinner. I can honestly say that she is extremely happy and looking forward to enjoying the gardens in the warmer months. The attention to detail here is exceptional, the staff are incredibly caring and friendly, and nothing is too much trouble. If you are looking for a fabulous home for your loved one I would absolutely recommend Hazel Lodge."

Suzanne McAdie
carehome.co.uk rating: 5.00 out of 5

"Since my friend has been in the home he has been much happier and healthier. The home is just like a five-star hotel."

Peter B
carehome.co.uk rating: 5.00 out of 5

"We are delighted that we have found Hazel Lodge Care Home for our dad. Everything is of the highest possible standard and the quality of care is exceptional. The staff are outstanding for their personal interest, kindness and compassion shown to Dad, which enabled him to settle in straight away. The friendliness has been extended to us as family members and we enjoy joining Dad in the beautiful dining room occasionally for lunch, which is always superbly presented and delicious-compliments to the chef! A wonderful team of staff in a first-class care home!"

Lorraine J
carehome.co.uk rating: 5.00 out of 5

"All good-happy with everyone."

Norman D
carehome.co.uk rating: 5.00 out of 5

"My experience bringing Mum into Hazel Lodge, to say I was overwhelmed on the day would, to be frank, be a total understatement, we were greeted by an array of staff who were so welcoming and kind it allayed or at least reduced my fears at the initial settling in period. Two members of staff in particular were kind, attentive and respectful of how difficult this was. Although since this point I have met other members of the team who clearly embody this ethos. The chef was so kind talking to Mum about what she liked to eat, to ensure it met her desires but at the same time listening to my concerns about her recent weight gain. He was so welcoming to us as a family. I want to also say about the run-up to the day, it was supportive, efficient and kind. I do need to specifically mention the homes service advisor, whose unfailing availability and cheerfulness made the decision so much easier."

Margot S
carehome.co.uk rating: 5.00 out of 5