Reviews for Hazel Lodge Care Home

I recently attended a business networking lunch at Hazel Lodge and all of the staff were very welcoming. The venue was modern and very well decorated and the chef put out a delicious buffet for all of the guests to enjoy.

"Mum has been living at Hazel Lodge for 18 months now. She was very anxious when she first arrived but soon settled in. She has lost all her anxiety and is now very content. The care and attention by all the staff is exceptional and there is always a calm, happy atmosphere. The the lovely bistro and garden are very relaxing areas to spend time with family and friends. I would recommend Hazel Lodge to anyone looking for care for a loved one."

"Always friendly, helpful, considerate and compassionate. Love the care home You all care for my mum is such a lovely way , I can't express what this means to me and my partner . All the staff and I mean every single person who works at Hazel lodge is an inspiration and I admire their dedication, work ethic and commitment. Thank you to you all for making us feel part of your family here at Hazel lodge."

Such a wonderful place! The staff are always so welcoming and helpful. The place is spotless, the cakes and coffee are fab!

What a lovely place! I've been to many community events at Hazel Lodge over the last few years & always receive a warm welcome from Sharon & the staff. They go out of their way to look after everyone, with residents & guests. It is well kept & has a beautiful garden. I always look forward to attending events there. 😀

"I have visited my friend Ann a few times without appointment & found the staff most caring to whoever they were looking after. The whole place was clean & tidy. They talked, gentle to the patient spent time with them. Made them feel special. I would give them 10 out of 10"

"My mother has been residing at Hazel Lodge for 18 months now and celebrated her 100th birthday this month (March). She had a wonderful day with family, friends and carers. Everything went smoothly and well, from setting up the room for the champagne tea party, the carers making Mum look special in her birthday glad rags and the delicious food provided by Chef and his kitchen. Thank you all at Hazel Lodge for making sure this was a very special day to remember."

The care staff at Hazel Lodge Care Home are excellent and truly dedicated to what they do. They are consistently kind, patient, and respectful, always taking the time to make residents feel comfortable, valued, and well cared for. It’s clear they build genuine relationships with those they support, which makes a real difference to daily life.
They also communicate well with families, offering reassurance and keeping everyone informed. Their professionalism, combined with a warm and compassionate approach, creates a welcoming and supportive environment. Overall, the staff go above and beyond, and their commitment really stands out.

"My mum stayed at Hazel Lodge for a couple of weeks for a respite following an operation. The facilities are excellent and it's a lovely environment with plenty of social interactions in the dining room and lounge area. The staff were fantastic but a bit stretched at times. She would happily return to Hazel Lodge should she need care support in the future."

"Having made the difficult decision to move Mum into residential care, I was so impressed with the care offered at Hazel Lodge. 6 months on, I cannot fault it. The staff are unfailingly kind, empathetic and caring. There is always something on each day, with a clear focus on "use it or lose it." This has kept Mum mobile and using her mind. Scheduled Dr's rounds give me reassurance that Mums medical needs are taken of. The food is freshly cooked and varied. Due to the onsite kitchen and chef, there is always something that Mum will eat. The grounds are lovely and everything is well kept. I cannot recommend this home enough."

"Hazel Lodge was my Mothers first stay in a care home and she was very apprehensive but she enjoyed her stay for respite, especially the food and an outing to Bexhill on the mini-bus. She said all the staff were very nice and very kind."

Hazel Lodge is an impressive Care home. The staff are very welcoming and the views from the home are stunning. I would be very happy if a family member of mine was cared for in this amazing facility. Keep up the great work!

"Dad moved to Hazel Lodge October 2025 and settled in quickly. All staff are polite, caring and very helpful and the atmosphere is friendly and welcoming. Hazel Lodge is beautifully decorated throughout and has a lovely garden. Dad is looking forward to the spring/summer when he can read his newspaper outside. Refreshments are always available in the bistro/cafe area, including home made cake available to all. The food is excellent and the restaurant area is clean and very smart. Bedrooms are comfortable having TV and an en-suite bathroom with walk-in shower. Hazel Lodge prepares a weekly activity sheet informing residents of activities during the coming week. They also have a mini bus to use for trips in and around the Battle area. I was so pleased, if not a little surprised, that Dad decided to join in right from the start! Feedback from management and staff on Dad's progress was most welcome. I would recommend Hazel Lodge to anyone considering a care home for their loved one."

"Bright and attractive. As comfortable as a top-class hotel! Such friendliness and compassion is shown by all staff, the chef, reception, managers and the 'all important' carers. The garden is designed for ease of access for a regular walk and fresh air. Colourful plants, even in late Autumn. The lounge is a lovely area to chat over cake and coffee. I go home totally reassured that John is being left in a place where he is so well cared for. His dementia needs are being met, and he is calmer and happier being in Hazel Lodge. 100% respect and care beyond the basics. I recommend HL. Very comfortable bedrooms, 'like home'."

"I am so pleased mum spent the last year and a half at Hazel Lodge. It is smart, clean and a welcoming Home, with lovely decor and a very nice garden. Mum was on Memory Lane on the first floor and I like the fact that there are also balconies to sit on so you don't feel cooped up . Mum's room was very comfortable with a lovely ensuite shower room. The most important thing though is having the reassurance your loved one is being looked after properly. All the staff at Hazel Lodge are fantastic. They were patient and kind with mum and It was always possible to find out how mum's day was if not possible to visit.There are great activities organised and although she didn't get involved all the time, she was reminded and encouraged to take part when there was live music or dancing which she loved. We will always be very grateful Hazel Lodge was recommended to us and I would also not hesitate in recommending it!"

We have been fortunate to meet the amazing leadership and staff at Hazel lodge through the Battle Poppy appeal.

Hazel lodge is a delight to visit, has a warm inviting feeling from the moment you walk in the door. Residents look so happy. A real home from home feeling. Having had three parents in another home which was nothing like Hazel lodge I wish they had been here.

Sharon & team made hundreds of amazing Plastic poppy’s for the town. True community spirit.
We couldn’t recommend Hazel lodge more highly.

"From the very first phone call to Hazel Lodge to arrange a tour, I cannot fault the care, kindness and professionalism of all those concerned with the recent admission of my friend. I sense everyone is sincere and dedicated to ensuring as smooth a transition as possible for new residents in what can be unsettling times for them. It has a homely atmosphere with all the added extras to set it apart from other homes. As a friend I too have felt supported and have come away from visits with peace of mind, knowing that Hazel Lodge will be looking after my friend in every way that I would wish for myself in similar circumstances."