Reviews for Hazel Lodge Care Home

We have been fortunate to meet the amazing leadership and staff at Hazel lodge through the Battle Poppy appeal.

Hazel lodge is a delight to visit, has a warm inviting feeling from the moment you walk in the door. Residents look so happy. A real home from home feeling. Having had three parents in another home which was nothing like Hazel lodge I wish they had been here.

Sharon & team made hundreds of amazing Plastic poppy’s for the town. True community spirit.
We couldn’t recommend Hazel lodge more highly.

"From the very first phone call to Hazel Lodge to arrange a tour, I cannot fault the care, kindness and professionalism of all those concerned with the recent admission of my friend. I sense everyone is sincere and dedicated to ensuring as smooth a transition as possible for new residents in what can be unsettling times for them. It has a homely atmosphere with all the added extras to set it apart from other homes. As a friend I too have felt supported and have come away from visits with peace of mind, knowing that Hazel Lodge will be looking after my friend in every way that I would wish for myself in similar circumstances."

I spent this evening running a Paint and Wellbeing session at Hazel Lodge Care Home. This session was organised by Sharon for the community. There was nibbles and drinks provided by the court and we used one of the rooms provided for the session. What an amazing place. Such a friendly staff.

My friends and I visit the care home once a month, when they have a quiz night. We are made to feel very welcome and are supplied with drinks and cheeses and biscuits. The quiz is hosted by one of the residents and is attended by 4 or 5 other teams. The questions can be challenging, but are very fair.
The staff are very friendly and attentive. The lounge is always very clean and modern. Its a very pleasurable night out. Thank you.

"Garden of real joy to John. So enjoying the friendly attention! So reassured he is being so well cared for. 100% reassured. Room bright & airy - as John is visually impaired so important. Staff being so friendly & caring main asset."

"My visits to Hazel Lodge, regarding my mother moving in, have always been so positive. The staff are continually welcoming and understanding. They took great care in meeting my mother's needs and gave us time to consider our decision. The rooms are perfect with clean ensuite bathrooms and many activities and facilities to use. Mum is feeling safe, comfortable and well looked after. Everywhere is clean and easy to walk around with a walker or wheelchair. The gardens are neat and tidy and again easily accessed for visitors and residents to enjoy. The Bistro provides lovely cake and hot drinks all day, every day which is a kind gesture for us all to use and enjoy. Our family feel we have found a place where mum is treated very well by staff who always know what her day has been like and they communicate efficiently regarding her needs and desires. This happens whenever we visit or by a text or phone all if a little more urgent. This all helps us as a family."

"My aunt has been a resident at Hazel Lodge for around a year. We are extremely happy with the care she receives. She is treated with respect, kindness and friendship. Her health and mobility have improved under their care. The home is extremely well run, always immaculately clean and the staff are welcoming and accommodating. The food is of a very high standard, and residents and guests have the use of a communal ' cafe' to socialise. My aunt has benefited from the in house hairdressing, nail technician and activities. We would recommend Hazel Lodge unreservedly."

"My Mother has been at Hazel Lodge for 8 months now and she is receiving the type of care that we could not give her at home. Her days are now filled with companionship and activities in a safe and caring environment. She recently visited Beauport Park golf club with members of the Barchester team and played a few holes. Seeing the photos on Socials brought a tear to my eye, Mum looked so happy and it was good to see that she still has it. A big thank you to the team that arranged this and we look forward to the next time she gets to do something she has loved for many years."

"Every time we visit Hazel Lodge, the staff are consistently warm, friendly, and incredibly supportive. Their compassion for the residents truly stands out. The home itself is beautifully decorated and impeccably clean-more like a five-star hotel than a care facility. I would wholeheartedly recommend Hazel Lodge to anyone looking for a care home in or around Battle."

"After a sudden illness over Christmas I arranged for my dad to have a week long's respite at Hazel Lodge as he recovered. The hospital assessment was promptly arranged and the carer who came to see dad was reassuring and quashed any worries he had about going to a care home. The bedrooms and shared spaces are very well done. The food is fresh and there is a good variety of dishes (catering for low fat as well), whilst the dining area provides a nice space for social connection for the residents. The staff are both caring and professional, as they managed all his medication and physical obs when he first arrived and stayed proactive about checking in with him to make sure he had what he needed as the week progressed."

"Arrived at Hazel Lodge just a few days before Xmas until the New Year 2025. The first thing to say is how welcome I was made, next, we were shown to my room, which was clean and tidy as it was when we (my sister and I visited). Had dinner sitting with just one other person. In the afternoon after sorting out my clothes, I spent sitting in the coffee lounge talking to the other residents. Upset a resident for the stupidest of reasons at supper time, and even so I enjoyed the meal. What I enjoyed about my stay was that there was something going on every single day, three times per day. Wonderful, because where I stayed last year there was Nothing. You only knew it was Xmas when your dinner arrived. All through my stay, I had good food. Good company. The staff, both carers and domestic were caring and friendly also willing to do anything (within reason) for me. The whole care home was clean, warm, and very friendly. And yes I would go back."

"Comfortable accommodation. Staff are friendly and caring. Food fair. Activities are a bit childish (sticking coloured paper into books)."

"It has been a great relief to see my stepmother so well looked after and cared for. Barchester Hazel Lodge Care Home provides a lovely warm, welcoming and comfortable environment and the staff could not be more helpful. We feel completely reassured that she is being well looked after and kept safe and comfortable."

"Our mum has been treated with respect, care and dignity. The family (we) have been treated with kindness and care and Barchester Hazel Lodge Care Home staff have helped us enormously to navigate the world of elderly care and dementia, we had been very isolated in trying to work things out. They not only cared for our mum, they cared about us and things are ongoing. As things unfold, we feel they are supporting us on this journey."

"Atmosphere in the home is loving and friendly and reassuring when one is a hesitant newcomer. I feel one can both take and give and feel part of the "whole"."

"My mother came to Barchester Hazel Lodge Care Home a very lonely, unhappy lady. She is a different person now. All the care, attention and making her realise life is for living. Thank you so much to all the staff for their kindness."

"Following a fall my wife spent two weeks of respite care in Hazel Lodge. Her experience far exceeded our expectations. Hazel Lodge is bright, modern and spotlessly clean. My wife's individual en suite room was spacious, comfortable and well-equipped. However, the outstanding feature was the support from individual members of staff: efficient, courteous, genuinely friendly and always ready to help. Indeed the respite experience was characterised by comfort, security and friendliness. My thanks to all at Hazel Lodge for helping us through a difficult time."