Reviews for Hazel Lodge Care Home

Went to a networking event at Hazel Lodge and really enjoyed it. The staff were friendly, the food was spot on, and the place had a relaxed and welcoming feel. Would definitely go again.

My husband and I recently retired from working at Hazel Lodge. The care staff are attentative and meet the needs of the residents they care for. Activities are provided daily and as housekeepers the home was kept clean to a high standard. The food always looked appetising. I would highly recommend Hazel Lodge if looking for a care home in Battle.

It was an absolute pleasure to visit Hazel Lodge Care Home as a guest attending a local business networking event held by the home. The staff were professional, welcoming and great hosts. The food was exceptional, and the facilities are excellent. I would not hesitate to arrange for a family loved one to stay there.

"My Mother has been at Hazel Lodge for 8 months now and she is receiving the type of care that we could not give her at home. Her days are now filled with companionship and activities in a safe and caring environment. She recently visited Beauport Park golf club with members of the Barchester team and played a few holes. Seeing the photos on Socials brought a tear to my eye, Mum looked so happy and it was good to see that she still has it. A big thank you to the team that arranged this and we look forward to the next time she gets to do something she has loved for many years."

Yvonne P
carehome.co.uk rating: 4.92 out of 5

"Every time we visit Hazel Lodge, the staff are consistently warm, friendly, and incredibly supportive. Their compassion for the residents truly stands out. The home itself is beautifully decorated and impeccably clean-more like a five-star hotel than a care facility. I would wholeheartedly recommend Hazel Lodge to anyone looking for a care home in or around Battle."

Scott E
carehome.co.uk rating: 4.33 out of 5

"Hazel Lodge has given my sister and I peace of mind after the emotional loss of our father and the huge upheaval of moving our mother out of her family home. It's such a difficult time when a loved one moves into care but the warm, attentive team at Hazel Lodge have put our minds at ease every step of the way. Mum's days are now filled with fun activities and companionship from the other residents and wonderful care team. We know she is safe and warm, and it's lovely to have her nearby again. Family members can visit whenever it suits and are always encouraged to join in when the home goes to great lengths to mark special occasions. Hazel Lodge stood out for us when it comes to the building itself - being purpose built it boasts spacious, light filled rooms and common areas, balconies off the dining areas and lounges, and a sunny, enclosed garden. Mum loves to spend time in the bistro on the ground floor watching people come and go whilst listening to the radio and drinking tea!"

S B
carehome.co.uk rating: 5.00 out of 5

"Arrived at Hazel Lodge just a few days before Xmas until the New Year 2025. The first thing to say is how welcome I was made, next, we were shown to my room, which was clean and tidy as it was when we (my sister and I visited). Had dinner sitting with just one other person. In the afternoon after sorting out my clothes, I spent sitting in the coffee lounge talking to the other residents. Upset a resident for the stupidest of reasons at supper time, and even so I enjoyed the meal. What I enjoyed about my stay was that there was something going on every single day, three times per day. Wonderful, because where I stayed last year there was Nothing. You only knew it was Xmas when your dinner arrived. All through my stay, I had good food. Good company. The staff, both carers and domestic were caring and friendly also willing to do anything (within reason) for me. The whole care home was clean, warm, and very friendly. And yes I would go back."

S W
carehome.co.uk rating: 4.08 out of 5

"After a sudden illness over Christmas I arranged for my dad to have a week long's respite at Hazel Lodge as he recovered. The hospital assessment was promptly arranged and the carer who came to see dad was reassuring and quashed any worries he had about going to a care home. The bedrooms and shared spaces are very well done. The food is fresh and there is a good variety of dishes (catering for low fat as well), whilst the dining area provides a nice space for social connection for the residents. The staff are both caring and professional, as they managed all his medication and physical obs when he first arrived and stayed proactive about checking in with him to make sure he had what he needed as the week progressed."

Catherine M
carehome.co.uk rating: 5.00 out of 5

"I went to Hazel Lodge for a week's respite care, after having a rather traumatic year. I felt very well looked after and enjoyed meals with other residents and the entertainment and exercises laid on. My room was comfortable, though the lighting was not good for reading. I also feel that the wet room shower is a bit unnerving without a seat. I did find that waste bins were not emptied during the week. Overall, a very pleasant time."

S E
carehome.co.uk rating: 4.73 out of 5

"Hazel Lodge provided excellent care for my father. The home was beautifully furnished and spotless. All members of staff were so caring, friendly and respectful of my father and his needs. I would certainly recommend Hazel Lodge. My father is already booked in for more respite in the new year. Thank you to all the staff for making my father's stay a happy one."

S B
carehome.co.uk rating: 5.00 out of 5

"My mother needed respite care after a period of illness and I’m pleased to say she’s fully recovered and back in rude health. Her recovery is very much down to the care and attention she received from the marvelous staff at Hazel Lodge, their good humor and patience are infectious and very much set the tone for this home. My mum received some truly excellent care, at 90 she’s already earmarked a return if she needs support in the future. Really faultless experience."

J S
carehome.co.uk rating: 5.00 out of 5

"We were welcomed and made to feel at home in a warm and extremely comfortable environment. The staff were polite and attentive. The room was large, bright and with a lovely garden view. All together the experience was made to feel like being cared for in a great place."

A P
carehome.co.uk rating: 4.08 out of 5

"Good and caring service, very helpful to me as a husband for short-term respite. The food is very good and varied, activities varied and inclusive and the staff helpful and caring. The facilities are excellent."

Allan H
carehome.co.uk rating: 4.25 out of 5

"Spent several weeks looking for a care home suited to my mother’s needs. (Alzheimer’s). Hazel Lodge is purpose-built with lovely rooms and facilities, which are decorated and presented to a high standard. The interior decor is bright and modern - presented like a high-class Hotel environment. There is one whole floor designated for residents with dementia. This is presented in the same way as the other floors and residents can mix with people on other floors as they choose. My mother has only been at Hazel Lodge for 6 weeks, but we are very pleased with the care she has received so far. All staff are friendly, patient and helpful and seem very aware of residents' needs. Numerous activities are available for residents daily, and my mother has received the interaction she needs to make her life as comfortable and enjoyable as possible. We are looking forward to better weather when hopefully she will enjoy the garden."

Richard A
carehome.co.uk rating: 4.50 out of 5

"Following a fall my wife spent two weeks of respite care in Hazel Lodge. Her experience far exceeded our expectations. Hazel Lodge is bright, modern and spotlessly clean. My wife's individual en suite room was spacious, comfortable and well-equipped. However, the outstanding feature was the support from individual members of staff: efficient, courteous, genuinely friendly and always ready to help. Indeed the respite experience was characterised by comfort, security and friendliness. My thanks to all at Hazel Lodge for helping us through a difficult time."

Robert C
carehome.co.uk rating: 4.83 out of 5

"It has been a great relief to see my stepmother so well looked after and cared for. Barchester Hazel Lodge Care Home provides a lovely warm, welcoming and comfortable environment and the staff could not be more helpful. We feel completely reassured that she is being well looked after and kept safe and comfortable."

Paul D
carehome.co.uk rating: 4.92 out of 5

"Comfortable accommodation. Staff are friendly and caring. Food fair. Activities are a bit childish (sticking coloured paper into books)."

Anne H
carehome.co.uk rating: 3.75 out of 5