'Outstanding' result for Barchester's Lucerne House Care Home

Lucerne House Care Centre in Exeter passed a recent Care Quality Commission inspection with an overall “Outstanding” rating after being praised for a safe, effective, caring, responsive and well-led service.

Currently only 1.1% of England’s care homes, domiciliary care agencies and hospitals have an overall “Outstanding” rating so Lucerne House has been ranked among the best in the country for the quality of the services it provides.

The CQC inspected the home on 21st November and 1st December (the report was released on 8th February) and rated the home, run by Barchester Healthcare, as “outstanding” in four key assessment areas and “good” in one key assessment area.

The report stated that:We found Lucerne House to be providing an excellent service.” Adding: “People were supported by very kind, caring and compassionate staff who often went the extra mile to provide people with good, high quality care. This high standard of care enhanced people's quality of life and wellbeing. The staff as a whole, supported by the activities team, were extremely passionate about providing people with support that was based on their individual needs, goals and aspirations.”

John Bayliss, General Manager at Lucerne House Care Centre said: “We are ecstatic! The team at Lucerne House work so hard to provide the best possible quality care for everyone who lives at the home and we are so delighted that CQC have rated us “Outstanding” overall.

“I’m very proud of the whole team. Everyone played their part and every person is equally important. I really believe that delivering this standard of care is all about having great people who are passionate about the job and strong leaders who lead with enthusiasm". 

The full CQC report can be read here: http://www.cqc.org.uk/location/1-125856395