'Outstanding' Result for Barchester's South Chowdene Care Home

Staff and residents at South Chowdene Care Home in Gateshead, Tyne and Wear are celebrating their recent Care Quality Commission inspection rating, where they scored an overall ‘Outstanding’ after being reviewed for a safe, effective, caring, responsive and well-led service.

Currently only 4.3% of England’s care homes, domiciliary care agencies and hospitals have an overall ‘Outstanding’ rating, and South Chowdene has been ranked among the best in the country for the quality of the services it provides during a routine inspection.

The CQC inspected the home on the 18th November 2019 (the report was released on 1st May 2020) and rated the home, run by Barchester Healthcare, as ‘Outstanding” in two key assessment areas (‘Responsive’, and ‘Well-Led’) and ‘Good’ in three areas (‘Caring’, ‘Effective’ and ‘Safe’).

The report stated that the home was rated outstanding because “The level of care is “Outstanding”, not just good. It's like a true family here.”

The report continued by stating, “The registered manager was enthusiastic and committed to foster an open and transparent culture. The provider and registered manger had developed especially strong links with the local community and went above and beyond to ensure the home was as accessible as possible. Quality assurance was robust, involved people living at the home and used to learn lessons and drive improvement.”

The report also went on to say “People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.”

In celebration of the rating, which is the 9th Outstanding rating for the company overall as of 29th May 2020, CEO of Barchester Healthcare Dr Pete Calveley has provided each member of the team with a £500 gift voucher in appreciation of their hard work.

Katie Searle, the General Manager of South Chowdene said: “We are delighted! Our team at South Chowdene work so hard to provide the highest possible standard of care for our residents and we are so delighted to be recognised for our work by the CQC, and to be rated ‘Outstanding’ overall.

“I’m very proud of the whole team who share the same values, and dedicate their lives to the people we care for to contribute for an overall better life for each and every one, especially during current times”

South Chowdene Care Home is run by Barchester Healthcare, one of the UK’s largest care providers, which is committed to delivering high-quality care across its care homes and hospitals. South Chowdene Care Home provides nursing care, intermediate care and palliative Care

We are currently still taking admissions into our care home for those that need care in the next 4 weeks, so please do give us a call on 0191 491 0861 if you are looking for care or need any further help.

The full CQC report can be read here: https://www.cqc.org.uk/location/1-125861945/reports