What our families say

We score 9.9/10

15 Reviews

"Very pleased with conditions. Always immaculately clean. All the staff courteous and polite at all times. I would not hesitate to recommend to anyone who asked."

Douglas K
carehome.co.uk rating: 5 out of 5

"This care home was fantastic, when my grandma was in they looked after her and on arrival, they would warmly welcome you and offer you a hot drink and a biscuit. When my grandma took bad and only had a few weeks left with us, the staff where fantastic, they never left my grandmas side and they helped us all the way through to my grandma last day."

Amy F
carehome.co.uk rating: 4.58 out of 5

"I visit the resident weekly on memory lane. Always made welcome by friendly staff, always offered refreshments. The home is very clean odour free. Staff are all for residents and give 100% care."

J W
carehome.co.uk rating: 5 out of 5

"The care, attention and patience the staff show with the residents is outstanding. My aunt is clearly comfortable and well cared for. I am always contacted if there are any decisions to make or there any concerns. I am confident that the welfare of my aunt is always a priority with the staff and that all her needs are met."

Susan A M
carehome.co.uk rating: 4.92 out of 5

"The care my dad is getting is first class and professional. His room, meals and activities also get an A plus. Always find the staff approachable and informative at all times."

John P
carehome.co.uk rating: 4.75 out of 5

"Barchester Station Court Care Home provided excellent support and care for my father who was a resident there for three years. All members of staff are very caring, friendly and work well together as a team. In particular, during my father's final illness the staff went above and beyond in both in the care provided to my father and the amazing support they gave to us all as family members. I highly recommend Barchester Station Court Care Home."

Celia M
carehome.co.uk rating: 5 out of 5

"I find the staff extremely helpful. Nothing is a bother with patients or visitors."

Joan E
carehome.co.uk rating: 4.92 out of 5

"My mother has been a resident at Station Court for a few years. She has dementia and is happy and settled. Her condition meant she was unable to attend my daughter's wedding on 25th August. The staff were more than willing to let the bridal party attend on the way to the wedding so she could be on some of the photos. She was dressed immaculately and very happy although she doesn't really know who we are now. This meant so much to me and my daughter. The recent CQC report does not reflect the standard of care given by the amazing staff. My sister and I would never even consider moving her from such a wonderful environment. Thank you all for making our day!"

Nicola D
carehome.co.uk rating: 5 out of 5

"All the staff were extremely helpful and supportive when we made the difficult decision that mam could no longer live on her own. The staff genuinely care for my mam and know her well, enabling them to act accordingly to her needs. They are quick to respond to any problems i.e calling out her Doctor when necessary. The carers always inform me of any health issues with mam and explain the management of care given to her. It is very reassuring to know that mam is well cared for. The staff are really lovely with my mam and treat her with kindness and respect. I am able to go on holiday and know that I don't have to worry about mam. I visit regularly and I am always welcomed by friendly carers and other staff."

A M
carehome.co.uk rating: 4.92 out of 5

"Excellent service in the home and all made to feel welcome. My mother settled in no problem and the views out of the windows and residents kept her busy and involved. She was always clean and tidy on our visits and really enjoyed the food."

J S
carehome.co.uk rating: 4.58 out of 5

"I am very pleased that my sister in law is in this care home. She has the best care and attention from all staff. This helps me to be stress-free."

Zena M
carehome.co.uk rating: 5 out of 5

"My mother was only here for a few weeks before she passed away but in the time she was there, I could not fault the home or the staff one little bit. Mum could be a stubborn so and so and with her dementia was not happy to be put in there in the first place. The staff's attitude, kindness and professionalism eventually started to win Mum over and she was just starting to settle down when things took a downward turn. Anytime anything happened with Mum, i.e. a fall, the home quickly informed me but the call was always started off with reassurances especially if the call was not about a serious incident. On the number of times we visited, the home was always clean, my mother was always clean and dressed. When you spoke to the staff they were always friendly and made time to speak to you and answer any questions you had. The manager attended my mother's funeral which my family thought was a very nice mark of respect. From my experience, I would not hesitate to recommend this home to anyone."

Leslie M
carehome.co.uk rating: 4.83 out of 5

"My mother has been in here just over a week. The first week has been a bit of a hassle as my mother seemed to have a stroke/TIA within 24 hours of arrival but this was dealt with speed and professionalism; this is a credit to the home and staff. A trip to the hospital lead to the discovery that it was not a stroke or a TIA but a sort of fainting fit or in other words a behavioural/attention protest at myself for putting mum in there. Having returned to the home, the staff have helped not only start and calm mum down with their care, patience, kindness and respect but have also given me the feeling that my mother is in very good hands and are going to take exceptional care of her. I have asked many questions to various staff members and have either had prompt answers or if they were unsure they would quickly get someone that could answer. Nothing seems too much for the staff and certainly listen to any concerns you have and have no hesitation in putting your mind at ease."

Leslie M
carehome.co.uk rating: 4.08 out of 5

"What a wonderful place! The staff are amazing, hard working, caring, patient, competent and positive. I was concerned about leaving my husband outside the home environment as I had always been with him. However, at Barchester Station Court the staff looked after him wonderfully. We felt immediately comfortable and safe. I witnessed how they often went above and beyond. They truly put "care" into care home."

S T
carehome.co.uk rating: 4.92 out of 5

"All questions and concerns were answered in a professional and open manner. My father is content and safe, and appears to be enjoying his time here so far. I have no concerns on any matters."

Stephen T
carehome.co.uk rating: 5 out of 5

"My mother and her family have always been treated with care and respect. Any queries we have had have been promptly looked into. Staff are caring and respectful. There is a friendly cheerful atmosphere in the home."

Coral S
carehome.co.uk rating: 4.25 out of 5

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Care Home Awards

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10-60-6 Enhancing dementia care

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