What our families say: Station Court Care Home

We score 9.8/10

16 Reviews

Good

22 November 2018

View the report

"Today I received a postcard with a photo of my aunt on and with it a small heart on saying A little hug from me to you. It was a lovely surprise and to see her looking so well. I cannot praise the staff enough on how they have managed to keep the coronavirus out of the home. To know my aunt is safe and well gives all her family peace of mind. She has only been there since January but the staff has helped her to settle in and the care she receives is amazing. Thank you."

Linda Jcarehome.co.uk rating: 5 out of 5

"The Manager at Station Court fosters a very open and compassionate culture within the home which he models to all members of his team. Consequently, the care and compassion shown to all who live in Station Court is excellent. Every member of staff is approachable, responsive to contact and shows awareness of the best approach required for each individual resident. My 98-year-old father who has always been highly independent made his own decision to seek a residential home. We undertook a lot of research before he moved into the home. He has spontaneously said that he feels safe and well cared for, " I feel like a member of a family here at Station Court". The excellent commitment at all times of the whole staff team is apparent for all to see, but within the very challenging context of Covid 19 it has proved to be superb. We may not be able to visit at the moment but we have peace of mind that my father is safe and very much cared for by those who support his daily life. Excellent."

Christine Scarehome.co.uk rating: 5 out of 5

"My mother has lived in Station Court Care Home for well over a year now. It was very difficult to hand over her care when she was no longer able to live at home. I looked at many homes, but I feel very sure that Station Court was the right choice for her. She has a very nice bedroom and bathroom, the decor throughout the home is lovely, but more importantly, the care, consideration and respect she is given; is outstanding. She has dementia, and the carers and staff are professional, caring and knowledgeable. Trusting her care to Station Court has taken a great deal of stress away from me as I know my mother is safe and cared for in a very friendly and compassionate environment and I never believed I could be happy to leave her to be cared for by others."

S Ocarehome.co.uk rating: 5 out of 5

"What an amazing care home. Love, care and compassion from all members of staff."

B Hcarehome.co.uk rating: 4.92 out of 5

"Can only describe staff from top to bottom as excellent, their care and genuine concerns about residents is second to none and more like friends than staff. Always treat residents with dignity and respect. Top marks to them all."

Valerie Gcarehome.co.uk rating: 5 out of 5

"There's a lovely welcoming feeling as you enter Station Court. The staff are always welcoming and caring to visitors and residents. The resident's facilities and rooms are bright and welcoming."

S Acarehome.co.uk rating: 4.67 out of 5

"We have no problem with Station Court and all seems well with food and cleanliness. The home is warm and welcoming. The only problems we may have had are normally sorted out with no fuss."

Jeff Scarehome.co.uk rating: 4.25 out of 5

"I visit my uncle, who is on the dementia unit, every week. I always feel welcome and the staff are very good with the residents. There are always activities going on. Also, seen recently, residents having a one-to-one with carers, which residents loved. Station Court is always kept to a clean, high standard."

Jacqueline Wcarehome.co.uk rating: 5 out of 5

"From management through to domestic staff, everyone is very professional but in a caring way. The home, whilst being very airy and spotlessly clean, has a homely feel. The carers interact with residents. I have seen them dancing with my husband while he plays his music. They handle his difficult behaviour very well indeed. My husband has been in Station Court for five months and I am more than happy with my choice."

M A carehome.co.uk rating: 4.17 out of 5

"My Mother in Law went into the home for a week of respite care. The staff were very welcoming and friendly as she was very nervous. They bent over backwards to make her feel comfortable e.g. helping set up a TV for her. She was very happy with her stay and said when she was leaving that she would be happy to live there! Oh, and she won't stop raving about the food."

Jade M carehome.co.uk rating: 3.67 out of 5

"The home was clean, tidy and nicely decorated. The staff are pleasant, efficient and hard working. The food was good and plentiful. Overall a nice place to stay."

M F carehome.co.uk rating: 4.92 out of 5

"My mother-in-law was a little nervous on arrival but staff were very friendly towards her. She fell in love with this home. She met some old friends from her day centre. The manager was fantastic, cannot praise this man enough. He so easy to talk to, he made us feel very welcome. The lovely secretary was very helpful to me about her needs for care and documentation. Thank you to all the staff at Station Court."

Sharon Ccarehome.co.uk rating: 5 out of 5

"I highly recommend Station Court. My Mum was in Station Court for 4 years before we had to take the difficult decision to move her to full-time nursing care. The care she received at Station Court was fantastic, she was treated with the utmost respect and dignity at all times. I was kept fully informed of all aspects of her care. The management and staff are amazing. They always knew where my Mum was - even though it is a relatively large home over 2 floors. My family and I have always been made to feel like we are part of the Station Court family. The staff always consider the needs of the residents, for example, when I was advised to move her to the upstairs specialist dementia facility of Memory Lane, I choose a room overlooking the garden, but it was pointed out that she would be better in a room which was the same position as downstairs so she was less confused when walking to the dining hall. I only hope my mum receives the same level of love at her new place."

Gillian Wcarehome.co.uk rating: 5 out of 5

"My mother went into Station Court just before Christmas and has been consistently well cared for ever since. All the staff I have met are caring and professional. The home is clearly well managed with a friendly atmosphere whenever we visit."

Stephen Rcarehome.co.uk rating: 4.58 out of 5

"Very pleased with conditions. Always immaculately clean. All the staff courteous and polite at all times. I would not hesitate to recommend to anyone who asked."

Douglas Kcarehome.co.uk rating: 5 out of 5

"This care home was fantastic, when my grandma was in they looked after her and on arrival, they would warmly welcome you and offer you a hot drink and a biscuit. When my grandma took bad and only had a few weeks left with us, the staff where fantastic, they never left my grandmas side and they helped us all the way through to my grandma last day."

Amy Fcarehome.co.uk rating: 4.58 out of 5

"I visit the resident weekly on memory lane. Always made welcome by friendly staff, always offered refreshments. The home is very clean odour free. Staff are all for residents and give 100% care."

J Wcarehome.co.uk rating: 5 out of 5

"The care, attention and patience the staff show with the residents is outstanding. My aunt is clearly comfortable and well cared for. I am always contacted if there are any decisions to make or there any concerns. I am confident that the welfare of my aunt is always a priority with the staff and that all her needs are met."

Susan A Mcarehome.co.uk rating: 4.92 out of 5

"The care my dad is getting is first class and professional. His room, meals and activities also get an A plus. Always find the staff approachable and informative at all times."

John Pcarehome.co.uk rating: 4.75 out of 5

"Barchester Station Court Care Home provided excellent support and care for my father who was a resident there for three years. All members of staff are very caring, friendly and work well together as a team. In particular, during my father's final illness the staff went above and beyond in both in the care provided to my father and the amazing support they gave to us all as family members. I highly recommend Barchester Station Court Care Home."

Celia Mcarehome.co.uk rating: 5 out of 5

"I find the staff extremely helpful. Nothing is a bother with patients or visitors."

Joan Ecarehome.co.uk rating: 4.92 out of 5

"My mother has been a resident at Station Court for a few years. She has dementia and is happy and settled. Her condition meant she was unable to attend my daughter's wedding on 25th August. The staff were more than willing to let the bridal party attend on the way to the wedding so she could be on some of the photos. She was dressed immaculately and very happy although she doesn't really know who we are now. This meant so much to me and my daughter. The recent CQC report does not reflect the standard of care given by the amazing staff. My sister and I would never even consider moving her from such a wonderful environment. Thank you all for making our day!"

Nicola Dcarehome.co.uk rating: 5 out of 5

"All the staff were extremely helpful and supportive when we made the difficult decision that mam could no longer live on her own. The staff genuinely care for my mam and know her well, enabling them to act accordingly to her needs. They are quick to respond to any problems i.e calling out her Doctor when necessary. The carers always inform me of any health issues with mam and explain the management of care given to her. It is very reassuring to know that mam is well cared for. The staff are really lovely with my mam and treat her with kindness and respect. I am able to go on holiday and know that I don't have to worry about mam. I visit regularly and I am always welcomed by friendly carers and other staff."

A Mcarehome.co.uk rating: 4.92 out of 5

"Excellent service in the home and all made to feel welcome. My mother settled in no problem and the views out of the windows and residents kept her busy and involved. She was always clean and tidy on our visits and really enjoyed the food."

J Scarehome.co.uk rating: 4.58 out of 5

"I am very pleased that my sister in law is in this care home. She has the best care and attention from all staff. This helps me to be stress-free."

Zena Mcarehome.co.uk rating: 5 out of 5

"My mother was only here for a few weeks before she passed away but in the time she was there, I could not fault the home or the staff one little bit. Mum could be a stubborn so and so and with her dementia was not happy to be put in there in the first place. The staff's attitude, kindness and professionalism eventually started to win Mum over and she was just starting to settle down when things took a downward turn. Anytime anything happened with Mum, i.e. a fall, the home quickly informed me but the call was always started off with reassurances especially if the call was not about a serious incident. On the number of times we visited, the home was always clean, my mother was always clean and dressed. When you spoke to the staff they were always friendly and made time to speak to you and answer any questions you had. The manager attended my mother's funeral which my family thought was a very nice mark of respect. From my experience, I would not hesitate to recommend this home to anyone."

Leslie Mcarehome.co.uk rating: 4.83 out of 5

"My mother has been in here just over a week. The first week has been a bit of a hassle as my mother seemed to have a stroke/TIA within 24 hours of arrival but this was dealt with speed and professionalism; this is a credit to the home and staff. A trip to the hospital lead to the discovery that it was not a stroke or a TIA but a sort of fainting fit or in other words a behavioural/attention protest at myself for putting mum in there. Having returned to the home, the staff have helped not only start and calm mum down with their care, patience, kindness and respect but have also given me the feeling that my mother is in very good hands and are going to take exceptional care of her. I have asked many questions to various staff members and have either had prompt answers or if they were unsure they would quickly get someone that could answer. Nothing seems too much for the staff and certainly listen to any concerns you have and have no hesitation in putting your mind at ease."

Leslie Mcarehome.co.uk rating: 4.08 out of 5

"What a wonderful place! The staff are amazing, hard working, caring, patient, competent and positive. I was concerned about leaving my husband outside the home environment as I had always been with him. However, at Barchester Station Court the staff looked after him wonderfully. We felt immediately comfortable and safe. I witnessed how they often went above and beyond. They truly put "care" into care home."

S Tcarehome.co.uk rating: 4.92 out of 5

"All questions and concerns were answered in a professional and open manner. My father is content and safe, and appears to be enjoying his time here so far. I have no concerns on any matters."

Stephen Tcarehome.co.uk rating: 5 out of 5

"My mother and her family have always been treated with care and respect. Any queries we have had have been promptly looked into. Staff are caring and respectful. There is a friendly cheerful atmosphere in the home."

Coral Scarehome.co.uk rating: 4.25 out of 5

What happens now?

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