Reviews for South Grange Care Home

"I just want to say a huge thank all the staff at Seven Archie's for taking care of my husband in a person-centred way. Recently, I came in and found two members of staff watching our wedding video online with him, this is what I call care. He seemed so settled and happy. The staff were in tears but that just showed how empathetic they are, it's not all about physical care but respecting the service user's image and personality prior to their current situation. My husband has been here for now nearly 4 years and I won't think of changing his care. This is the best team and they take time with their service users. To you all at South Grange Care Home, have a happy new year when it comes and thank you for caring for my husband without judging or limitations."

Christabel L
carehome.co.uk rating: 4.75 out of 5

"My worst experience of “care” ever. There were issues from day one. Lack of and miscommunication between and with staff. Lack of dignity for my mum. She went for up to 9 days without a bath or shower. On occasion her nails were dirty, her clothes stained and creased and hair a mess. She lost her ability to stand unaided and can no longer walk. Staff thought it would be quicker to put her in a wheelchair rather than take the time she needed to get up and walk. There was not enough room in her toilet so used a commode in her room. Money went missing from her purse. Staff lied to our face. A complaint was made to the care commission. All 10 points/complaints were upheld but still, there were issues. The last straw was when mum waited over 40 minutes for the toilet. She buzzed, four staff came in and switched it off and left. I heard “You will have to wait, there are more than you here”. I heard this as was on the phone to my mum. She was crying and wet herself. She said she wanted to die. Disgusting!"

Liz N
carehome.co.uk rating: 2.17 out of 5

"My mother has been in South Grange Nursing Home until she passed away peacefully a few days ago. The care love and attention that she has been given since entering the home in 2016 till a few days ago was exceptional by all of the staff. The length of time she was residing here certainly showed how much she was loved and cared for. I also have to say that my sister and I were with Mum 24/7 from 8th November until the night she passed away and we were comforted and cosseted by the staff providing meals and cups of tea, they explained every step of the way the end of care Mum would receive. I cannot recommend enough this Nursing Home. The staff are exceptional and very hard working ensuring a peaceful end to her life."

Sheelagh W
carehome.co.uk rating: 5.00 out of 5

"The care that my husband is receiving at South Grange is outstanding. The staff understand my husband's needs and always treat him with kindness, respect and encouragement. His nurses are highly competent and I have total confidence in the nursing and medical care they are providing. There is a happy atmosphere in the home and all staff- nurses, carers, activity coordinators, domestic, kitchen and maintenance staff are genuinely welcoming and friendly."

Susan T
carehome.co.uk rating: 4.83 out of 5

"I am very impressed with the frequency and variety of social activities available at the home. The entire staff excel when it comes to encouraging the residents to participate and have fun. My family member specifically enjoys the music and games indoors as well as getting outside in the garden."

G S
carehome.co.uk rating: 4.83 out of 5

"My mother has been a resident at South Grange for one year. I chose this care home for her as she prefers modern facilities, however, she does refer to it as a 'hotel' due to the design of the building and the rooms, which are satisfactory and comfortable, but not very homely. Despite this, my mother is well cared for by very competent staff, who are attentive, empathetic and friendly. They keep me updated with any incidents which occur and inform me of any new prescribed care and are happy to listen and act on any concerns I raise. We work together to solve any issues which may arise. In my view the daily activities are a priority, to maintain physical and mental wellbeing. South Grange has an excellent caring team, who treat their residents with respect and care for them as individuals, encouraging participation in their daily activity programme."

J L
carehome.co.uk rating: 3.83 out of 5

"My wife has spent respite breaks in many local care homes. When she required full time care I contacted South Grange and my reception was the most friendly, receptive and professional. When she took up residence she felt she was in a very caring atmosphere. My regular visits were greeted with friendly and professional staff, reassuring me that she was in the best possible environment for her welfare."

Alexander M
carehome.co.uk rating: 5.00 out of 5

"I can’t thank every staff member at South Grange Care Home enough for their kindness and support when we tragically lost my nana. My uncle is a resident at South Grange Care home, and the staff kindly took him to my nana's funeral and allowed us as a family to spend time supporting him at the care home after the funeral. The staff went out of their way to support us. My uncle was able to feel included as part of the family, and we can’t thank you all enough for enabling this."

R M
carehome.co.uk rating: 4.58 out of 5

"My husband and I have been overwhelmed by the care, compassion and support shown, not only to my mother-in-law but to us at this difficult time. My mother-in-law is in the late stages of bowel cancer, and her care has been amazing. We are kept updated with everything and always made to feel so welcome. This team are doing an exceptional job!"

Fiona W
carehome.co.uk rating: 5 out of 5

"My mother moved into South Grange 5-years ago. She continues to flourish with the high standard of care she receives and has a good rapport with everyone involved in supporting her day-to-day. I visit regularly and find both managers and staff to be most approachable, helpful and friendly."

S T
carehome.co.uk rating: 4.33 out of 5

"My mother has lived in South Grange and is now 101, thanks to the care and kindness shown to her. Resident for 18-months. The staff are friendly and informative in all aspects regarding my mother. She is always well presented, clean and appropriately dressed. Her room is always neat and tidy. I am beyond grateful for the care she receives."

Elizabeth S
carehome.co.uk rating: 5 out of 5

"I have always found the staff who look after my mother to be very professional, courteous and very caring in the way they look after her. During the pandemic, the Activities Co-Ordinator is our main contact when setting up FaceTime calls with Mum and nothing is too much trouble for her even to the extent of setting up FaceTime calls with other staff whilst she is off on rest days."

Marjory G
carehome.co.uk rating: 4.92 out of 5

"Our mother has been in South Grange for three years and very quickly told us that she regards it as her home. Mum is looked after by staff who obviously really do care for her and she regards many as her friends. Mum very much enjoys the activities each day, especially the bowling which she can't get enough of! During the pandemic there have been as many opportunities as possible to see mum, either by physical visit, when allowed, or by video call. We would recommend South Grange to anyone looking for a place for their loved one to call their new home."

Rebecca G
carehome.co.uk rating: 4.92 out of 5

<p>"My Mum was always very well looked after and it meant I did not have to worry about her which was a tremendous relief. She was always treated with care and dignity, especially around the time of her passing. I cannot speak highly enough of the staff."</p><p><strong>A B</strong><br />carehome.co.uk rating: 5 out of 5</p>

"My mother has lived at South Grange for over 4 years now. The level of care is consistently good and recent improvements to meals, together with renovations and redecoration, have made the appearance of the home much smarter and more professional. Care staff are generally kind and supportive."

Liz T
carehome.co.uk rating: 4.33 out of 5

"On the whole, I have no problem. Occasionally a lack of staff makes it difficult to pass things on. The new renovations are lovely but I have reservations re the new lounge next to the upper dining room. Residents can't be seen when left sitting, it's easy to forget they are there. The ladies still enjoy speaking to everyone who comes out of the lifts."

M P
carehome.co.uk rating: 4 out of 5

"My brother has been at South Grange for 14 months. He has been treated well by the staff, any incidents are looked into and are resolved quickly. The staff contact me if they have any concerns over his health and medical assistance is sought through the GP. The recent refurbishment has made a big difference to the look and feel of the home."

Ian M
carehome.co.uk rating: 4.92 out of 5

"Our mother entered the care home when she was no longer able to cope at home, due to her frailty. The care and environment has been a of a high standard and their high level of professionalism shines through in every interaction with residents, families and others. We would definitely recommend South Grange Care Home."

John D
carehome.co.uk rating: 5 out of 5

"I would like to express our gratitude to all the staff for the care given to my father in the 3 years he was a resident. The support given to us all as a family during those years has been exceptional. He was treated with respect and in the early days able to have a good relationship with the friendly staff. We know he was safe and well cared for which was very reassuring. He had a peaceful end in loving care for which we are all grateful."

Carol M
carehome.co.uk rating: 4 out of 5

"I would totally recommend South Grange Nursing Home for its professional care they provide to my mother. The staff are lovely and I can not praise them enough. Mum is very happy and has made lots of friends. The food is excellent. The home is extremely clean and comfortable. A big thank you to all of the staff for taking care of my Mum."

Peter H
carehome.co.uk rating: 5 out of 5

"I can't find the words to express how good this care home is and how grateful I am of the care given to my father. My father is completely paralysed and requires constant care and attention to meet his needs and at South Grange all the staff and management have gone 110% to ensure he is comfortable and happy. In all the time that my father has been ill, there has been no other organisation that has attended to him in this way and they all just do it naturally here. They are real trailblazers and my dad has been blessed to be in their care. Heartfelt thanks to everyone at South Grange and the Barchester group. What amazing standards - totally unbelievable."

Karen L
carehome.co.uk rating: 5 out of 5

"My Mother went into South Grange on the 21st December 2018. My last visit was at the beginning of May. The staff are always happy and cheerful and very welcoming. Mum has settled in wonderfully and partakes in all the activities, from watching Carpet Bowling, Baking and Arts and Crafts. The meals are nice and the home is very clean and tidy. A big thank you to all of the staff for taking care of Mum."

Peter H
carehome.co.uk rating: 5 out of 5

"Mum had been in South Grange for 22 months. During this time we could tell that she was well looked after. She was settled and had a lovely room, where she could have peace and quiet or venture out to join in with activities. The last three months, Mum's health deteriorated and it was during this time that the staff were even more caring and attentive. We felt that Mum was in safe hands. Can't thank them enough for looking after Mum with such kindness and on the saddest of days looking after us too. Nothing was too much trouble."

Lesley S
carehome.co.uk rating: 4.5 out of 5

"In my view, the care home, management and especially the caring staff were excellent during my wife's stay from March 2016 until her death in January 2018."

James S
carehome.co.uk rating: 4.17 out of 5

"The care home was always spotless. All staff were friendly and welcoming. My mother was treated with the utmost respect and dignity at all times. In her last few weeks, the staff could not have done more to ensure she was comfortable and clean and made sure they looked after my father, my sister and myself. We could not have been happier with the care received."

Alison S
carehome.co.uk rating: 5 out of 5

"I have just spent this past week visiting my mum on a daily basis and was always given a lovely warm welcome from all of the staff I met this past week. You are always assured of a cheery smile and hello, we were always very well looked after during the visits with lovely lunches in the 'snug', to coffee/tea at breaktimes. The staff are delightful and most importantly my mum is very happy and settled."

E B
carehome.co.uk rating: 4.83 out of 5

"My mother was resident at Barchester South Grange for 4 years and received care and attention always. Staff were always friendly and aware of her needs and preferences. She died April 24th, 2017. End of life care was exceptional and Mum was cherished until the end. The staff were always friendly with family too."

Anne B
carehome.co.uk rating: 3.92 out of 5

"I cannot praise the staff of South Grange Care Home enough for the love, care and attention given to my aunt over the last 11 months of her life. Everyone is enthusiastic about their jobs and go the extra mile to make the residents happy and comfortable."

Midge B
carehome.co.uk rating: 4.5 out of 5

"I have been a resident here since 2017 and have nothing but praise for the level of care I have received. There is a wide range of activities on offer that are stimulating and engaging. The food is good and there is a good variety of choice. The staff are always ready to help and look after my health needs when they arise and always seek solutions when issues develop."

L B
carehome.co.uk rating: 5 out of 5

"Overall the home is very good. The staff are very friendly and appear to pop in to see Mum and check she is OK at frequent intervals (this is when staffing levels and time permits)."

Marjorie P
carehome.co.uk rating: 3.92 out of 5

"I can't rate Seven Arches highly enough. My daughter is very well cared for by the staff, who are all lovely. They continue to try and aid her progression, which gives me a lot of comfort."

June C
carehome.co.uk rating: 4.67 out of 5

"My mum has been at the residence for nearly 3years now and I have been pleased with every aspect of the care home. The home is in a nice setting and is always kept extremely clean. The standard of food is very high and there is an excellent variety of dishes throughout the week. My mum is well looked after and the staff have been excellent with her. They are professional, caring and friendly. I have seen this when I have just arrived and they are not aware I am there. My sister and I are delighted with the home and we are lucky that we can relax in the full knowledge that our mum is in the most capable of hands."

Andy B
carehome.co.uk rating: 5 out of 5

"This is a first class care home in every respect. My dear mother has had superb care in this wonderful home for nearly 9 years. I have been able to visit her freely and enjoy the occasional meal with her in a well-appointed private dining room. The setting of this care home in the Angus Hills is idyllic and it would be hard to find more helpful and friendly staff. I enjoy visiting South Grange and always feel extremely welcome and at home. I could not have found a better care home for my dear mother. South Grange is absolutely first class on all parts!"

Ian M
carehome.co.uk rating: 5 out of 5

"A very welcoming and homely care home. Management are very approachable and very prompt in resolving any issues we had as a family. They seem a great team and all work together. The only problem we had as a family was the room not having any shower facilities which if they did have, would make showering residents so much easier."

K S
carehome.co.uk rating: 4 out of 5

"We feel lucky that our relative was in South Grange, where the wonderful staff did all they could do, for her and us. The care she received was a comfort to us. Ultimately, nobody wants to place a dear relative in a nursing home. But South Grange made us relax somewhat about having to. We had every impression that our relative was their priority and friend. Everything that could be done, was done by a dedicated and loving team of staff. I would and have recommended it to others, in fact, I'd go there myself as a resident if I needed care. A fabulous home run by dedicated, beautiful and caring staff. They made everything easier than it might have been and we are proud to tell everyone exactly where she was living."

C P
carehome.co.uk rating: 4.75 out of 5

"Always a warm welcome. The staff are so nice. The manager always has time for everyone. My father is well cared for and is very happy staying in the Seven Arches. Excellent communication from all staff."

Lynn M
carehome.co.uk rating: 4.33 out of 5

"My father has lived in South Grange for the past eighteen months. He was slow to settle in after living independently. He is 95 years old and is mentally very astute. The care staff have always been very caring and supportive to all his needs. They encourage him to participate in the many activities on offer. His favourite is carpet bowls which is a daily event. My father speaks highly of the menu and the variety on offer. He also enjoys being resident of the day and being spoiled. The whole care team offer everything he requires."

K K
carehome.co.uk rating: 4.42 out of 5

"All the team and the manager do a wonderful job they are very caring and understand my Mothers needs. Dementia is a difficult disease but the staff are so patient. Everyone is very helpful and I am always kept up to date on her status"

S H
carehome.co.uk rating: 5 out of 5

Mum now in her fifth year of residence at South Grange Care Centre, it gives me great happiness to write again to let you know that I continue to be deeply impressed, indeed delighted, with the high quality of care which she continues to receive