What our families say

We score 9.1/10

11 Reviews

"My father has been a resident for the last year. The staff are warm and friendly and he loves it. He informed me he has never met an unkind member. Dad is of sound mind and would let me know if it wasn't so. They only failing is the food. It is a dreadful and lukewarm by the time it gets to his room. Same menu week on week and the chef needs to learn to cook fish and stew. I take meals to my father at times because I wouldn't eat it. With so many not being of sound mind could be the reason of few complaints. Food being taken to rooms is not hot and very dry."

Kim N
carehome.co.uk rating: 4.25 out of 5

"1 or 2 carers can now be off hand or abrupt. Most are very kind and caring. Nurses very good."

Judy P
carehome.co.uk rating: 4.27 out of 5

"My stay here has only been for 2 months and I am being well looked after. The room is very clean. Staff are top rate, very kind. Food is OK."

J A C
carehome.co.uk rating: 3.67 out of 5

"My husband has been at Lakeside Care Home for 2.5years. We are very happy with the care he is receiving and he appears to be in better form this year than when he first arrived. This, I am sure is due to the excellent food and the kind care he is given."

Vicky O
carehome.co.uk rating: 4.17 out of 5

"I am very satisfied with the care my mother receives at Lakeside Care Home. She is cared for with dignity and respect, the staff are very helpful and friendly."

Linda N
carehome.co.uk rating: 3.83 out of 5

"I have only been a resident for a short time. I am very happy in Lakeside, so lucky to have been taken into such a lovely home. Lakeside is full of wonderful caring people, from staff to management. Nothing is a problem. Stress-free and chilled-out. The grounds that surround Lakeside are amazing, as is the wildlife. Thank you."

Kenneth L
carehome.co.uk rating: 4.83 out of 5

"Overall I can say that I am satisfied with my mother's care however, I do feel that there is a shortage of staff as on several occasions my mother has had to wait 15 minutes to be taken to the bathroom and during this time lapse several accidents have occurred. The ensuite bathrooms are outdated and need to be modernised with walk in/wheelchair shower access as a necessity. Considering the amount that is charged per week, I would have expected the rooms to be more modern and well decorated and more staff on hand. But the staff are very helpful and the food and activities are very good."

Linda N
carehome.co.uk rating: 3.33 out of 5

"Delighted by my wife's care and would highly recommend."

J S
carehome.co.uk rating: 5 out of 5

"The premises are very well kept, with wonderful grounds. The staff on the Lavender ward where my father stayed are attentive and have the knowledge and understanding to deal with all their clients. The food served is of a very good standard. We enjoyed our family meal and was better than we expected. My father has now passed away, and the attention and care we were provided in his last hours were fantastic. The team treated my father and my family with dignity and kindness we could not have asked for more. Thank you and kind regards."

E H
carehome.co.uk rating: 4.25 out of 5

"I have been well looked after since I became a resident at the home in April 2016. The food is good, the assistance I have received is good. Help if I need it is good. The staff are helpful."

M L
carehome.co.uk rating: 3.82 out of 5

"We have found the staff at Lakeside to be very co-operative and available whenever you need to speak with them. Our aunt is very happy in their care and often says how kind the staff are to her. We are happy with the activities provided for her."

William V
carehome.co.uk rating: 4 out of 5

"Absolutely gorgeous food. Could not be more accommodating to our needs and although our father was unwell (UTI) we were all content during our special time together - Easter meal. Dad is much happier and the care he receives is second to none."

Bradley P
carehome.co.uk rating: 5 out of 5

"My father was transferred to Lakeside after having been placed at a non-specific residential home, after a prolonged period in hospital, following a nasty and recurring UTI. It was found that although my dad had been diagnosed with vascular dementia, that he would require more specific care. The staff at Lakeside not only facilitated a smooth transition, they also reassured my family with their knowledge and understanding of the condition, and candid and honest duel working approach that fits with our family values."

Kathryn J
carehome.co.uk rating: 4.36 out of 5

To all the team, just a quick note to say thank you for all your hard work and dedication to providing such a great, caring home for our residents. It’s an absolute pleasure to visit you all!

Dear all

I would like to thank everyone for the care you gave my mother while she was staying with at Lakeside, the doctors, nurses and all the carers, you were all so kind & Understanding and showed great patience with her. Sadly she cant thank you herself but I know she is eternally grateful to all of you for looking after her so well, you really are a credit to your profession

Lakeside Barchester Healthcare

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