What our families say on carehome.co.uk
"My parents seem very happy here since January 2025 although there has been numerous small issues, mostly resolved now. Sometimes things fall a bit flat when there are staff shortages (which is often) and for instance the bus on a Wednesday cannot go because there is no carer available to accompany the driver. This needs greater monitoring as my parents look forward to this. 2-3 members of the team stand out & are extremely attentive & understanding, another member is totally not suitable for the job & quite rude at times!"
Nicole A
carehome.co.uk rating: 4.18 out of 5
"Generally all good. Friendly staff but sometimes not enough of them. Food is generally fine but sometimes not hot enough. Rooms are basic but kept clean. There is often a "smell" in the corridor leading to ground floor rooms. Entertainment is regular and reliable."
J O
carehome.co.uk rating: 4.50 out of 5
"Lakeside has been a warm and attentive environment for my aunt, who has had a difficult time adapting to life since her brother died. Nursing staff and management have been very patient with her care and other complex needs, showing humanity and professionalism at all times. On a practical side, the location is beautiful, with her room overlooking the lake."
Louise S
carehome.co.uk rating: 4.42 out of 5
"My experience is very kind and capable staff. I have seen some of them been spoken to in a very rude and threatening manner from residents. They remain calm and in control. Surroundings are very pleasant, and furniture is chosen with care. Staff are the front line. I have no complaints."
A P
carehome.co.uk rating: 4.00 out of 5
"Dad has been at Lakeside since July 2023. The care that he gets is so good, he has settled in, the staff get on well with him and he likes them all. The whole atmosphere in Lakeside is really warm and friendly both towards Dad and us as family when we visit."
T L
carehome.co.uk rating: 5.00 out of 5
"The Lakeside Care Home I refer to has been amazing in regard to the care and well-being of my brother. He is always smiling and seems extremely happy whenever I see him. The staff are all lovely and know and look after him to a very high and professional standard. All the staff say they love him and this is evident when I am with him and they come in to talk to him. The cleanliness and environment of the care home is exemplary and I feel very happy that he is being looked after in such a wonderful place."
Denise B
carehome.co.uk rating: 4.17 out of 5
"I feel my mum is as comfortable and safe as possible. This helps me and my wife so so much."
Chris C
carehome.co.uk rating: 4.92 out of 5
"Totally happy with the care given to my mother and the way I am kept informed of any issues concerning her."
Philip O
carehome.co.uk rating: 4.17 out of 5
"The staff make a good effort to understand Dad's needs and to respond to these, providing a good level of understanding and respecting his wishes. Where he has been unwell or needs further care, this has been communicated well to ensure the appropriate adjustments are made. Where there have been changes in personnel, the necessary information has been shared so that new members of staff are aware of Dad's needs."
C F
carehome.co.uk rating: 3.50 out of 5
"My father has been a resident since late 2019. The staff are always very attentive and informative, making sure we are informed very quickly when there is any change in his health and liaising with his GP and the hospital. His room is always clean and tidy and they take good care of him. The family are very pleased he is at Lakeside as life was challenging for him living on his own."
H B
carehome.co.uk rating: 4.17 out of 5
"Lakeside Care Home is run so well and professional from the management down to the staff. The care for my resident is 100% and meets her needs. Since going there I have watched staff interact on a level that suits their needs. I have no worries about her safety or well-being."
Stephen S
carehome.co.uk rating: 5.00 out of 5
"I accompanied my mother for Sunday lunch last weekend. When I looked at the menu I found it quite tricky to read because of the colours used. I understand that the orange is part of Barchester colours but I don't think there is a need to use it on the menu. Both my mother and myself found it hard to read, I'm sure others do too."
P C
carehome.co.uk rating: 3.83 out of 5
"Very good, food very good, staff good and very good. Facilities good, care good (very good)."
David W
carehome.co.uk rating: 4.58 out of 5
"We simply cannot fault or thank the manager and his team at Barchester Lakeside Care Home. My husband has Star 4 Dementia and can be somewhat complicated to help care for, however the team at Lakeside went over and above - in particular the manager to ensure that my husband's care was the top priority - as well as ensuring that he still did things that he enjoyed. The manager would regularly take my husband to golf, which he really enjoyed and also allowed my husband to join him in the office, which would remind my husband of past times. The staff interact with my husband at his level, which is always appreciated and that gives me great comfort that I know he is being treated so well. When there were incidents, the staff were always very attentive and informative, and were quick to inform the family of the situation and the outcomes. Whilst my husbands stay there was only short due to his needs, we are so incredibly grateful for the support that the manager and the wider team gave to not only my husband, but the wider family."
K E
carehome.co.uk rating: 4.33 out of 5
"I am fairly happy with Barchester Lakeside Care Home and am very new to home services. The manager is exceptional, very caring and tries his hardest to keep my mum comfortable. The staff are very friendly, it has taken some time for Mum to adjust but she's doing better now. Overall, I feel my mum has good care, she's in a safe place, so far, so good."
Kelly K
carehome.co.uk rating: 3.67 out of 5
"My mum is being very well cared for at Barchester Lakeside Care Home. The staff are all very kind and patient with Mum. She has a lovely room with a view over the lake and she is happy, content and well looked after. They always communicate with us and let us know if there is anything we need to be informed about. The manager is fantastic. He took so much time to help, advise and reassure us with Mum's move. It is very obvious that he cares very much about the residents and their well-being. Mum enjoys the meals in the lovely dining room and there is always some kind of activity for her to join in with if she wants company. We really appreciate that we can visit Mum at any time and that we are able to take our little dog, Betty, in to see her too. Mum is so much better since she has been at Lakeside and we have no worries about her care or well-being."
Michelle B
carehome.co.uk rating: 5.00 out of 5
"Mam is very well looked after and all the staff are loving and considerate towards Mum. Mum has dementia and the staff are able to interact with her and to get responses from her in ways that I cannot. I know that Mum is in a safe, caring and friendly environment which is of great comfort to me and my family. Mum is unable to join in most activities but when she is able to I am sure she appreciates them."
Susan E
carehome.co.uk rating: 4.92 out of 5
"My sister has been at Barchester Lakeside Care Home for about five years and is very happy."
P O
carehome.co.uk rating: 4.67 out of 5
"I find all staff friendly, professional and informative. Even though they are very busy they will always acknowledge you and have a brief chat. My father is not always keen on the entertainment but staff encourage him to join in. I have no serious concerns with the treatment or well-being of my dad in Lakeside Care Home."
Trevor B
carehome.co.uk rating: 4.42 out of 5
"My gran has been with Barchester Lakeside Care Home for nearly two years now and we love it here. She is so much happier in herself and everyone here is so friendly and really makes us feel part of the family."
Natalie S
carehome.co.uk rating: 4.92 out of 5
"Friendly and kind people."
David O
carehome.co.uk rating: 4.00 out of 5
"My father was transferred to Lakeside after having been placed at a non-specific residential home, after a prolonged period in hospital, following a nasty and recurring UTI. It was found that although my dad had been diagnosed with vascular dementia, that he would require more specific care. The staff at Lakeside not only facilitated a smooth transition, they also reassured my family with their knowledge and understanding of the condition, and candid and honest duel working approach that fits with our family values."
Kathryn J
carehome.co.uk rating: 4.36 out of 5
"We have found the staff at Lakeside to be very co-operative and available whenever you need to speak with them. Our aunt is very happy in their care and often says how kind the staff are to her. We are happy with the activities provided for her."
William V
carehome.co.uk rating: 4.00 out of 5
"I have been well looked after since I became a resident at the home in April 2016. The food is good, the assistance I have received is good. Help if I need it is good. The staff are helpful."
M L
carehome.co.uk rating: 3.82 out of 5
"The premises are very well kept, with wonderful grounds. The staff on the Lavender ward where my father stayed are attentive and have the knowledge and understanding to deal with all their clients. The food served is of a very good standard. We enjoyed our family meal and was better than we expected. My father has now passed away, and the attention and care we were provided in his last hours were fantastic. The team treated my father and my family with dignity and kindness we could not have asked for more. Thank you and kind regards."
E H
carehome.co.uk rating: 4.25 out of 5
"Delighted by my wife's care and would highly recommend."
J S
carehome.co.uk rating: 5.00 out of 5
"I am very satisfied with the care my mother receives at Lakeside Care Home. She is cared for with dignity and respect, the staff are very helpful and friendly."
Linda N
carehome.co.uk rating: 3.83 out of 5
"My husband has been at Lakeside Care Home for 2.5years. We are very happy with the care he is receiving and he appears to be in better form this year than when he first arrived. This, I am sure is due to the excellent food and the kind care he is given."
Vicky O
carehome.co.uk rating: 4.17 out of 5
"My stay here has only been for 2 months and I am being well looked after. The room is very clean. Staff are top rate, very kind. Food is OK."
J A C
carehome.co.uk rating: 3.67 out of 5
"1 or 2 carers can now be off hand or abrupt. Most are very kind and caring. Nurses very good."
Judy P
carehome.co.uk rating: 4.25 out of 5
"Absolutely gorgeous food. Could not be more accommodating to our needs and although our father was unwell (UTI) we were all content during our special time together - Easter meal. Dad is much happier and the care he receives is second to none."
Bradley P
carehome.co.uk rating: 5.00 out of 5
"I am very happy and well treated. 'The best' staff are very caring people as is the manager 100%"
Kenneth L
carehome.co.uk rating: 4.64 out of 5
"Everyone is very helpful. The staff are very good and always ready to help. Lovely setting and gardens balcony are very welcome."
Margaret A
carehome.co.uk rating: 4.25 out of 5
"Our mum is a resident at Lakeside. She took a while to settle down but every member of staff that have been looking after her have shown endless patience, gentleness and above all, kindness to both her and our family. Mum is now happily settled and all the family can’t begin to thank the amazing nurses and carers for all they do. We live in England and so the frequent phone calls from lakeside to keep us up to date with mum's health, both physical and mental, are a huge comfort to us."
Nikki D
carehome.co.uk rating: 4.58 out of 5
"I went to Lakeside to convalesce after a hip operation, but they do not cater for that so I would not recommend it for a post-op stay. They are more of a care home. I could not fault the staff they were all excellent, friendly and caring. The building itself is very tired and needs a facelift in the rooms, particularly the bathrooms and the bed was uncomfortable. I was not impressed with the food. The main courses and desserts were not very appetising."
P H
carehome.co.uk rating: 3.60 out of 5
"My aunt has been a resident since the end of 2020 until she died at the end of June 2023. I have witnessed nothing but professional care, kindness and compassion from the staff who have looked after her extremely well. I have visited as often as I can, but not being a Jersey resident this has been less often than I would like. Auntie's main carers rang me with great regularity and I was kept fully informed of her condition and what was being done to address her physical and mental welfare. I think the staff are what makes the care home and that is why I have given a five-star review and on behalf of all the family, I would like to say a very big thank you to them. There are aspects of the building that could be refreshed but on balance, I'd rather the money was spent to give the staff a pay rise!"
Christine F
carehome.co.uk rating: 4.25 out of 5
"Both my mum and dad have been residents in 2023. My mum has had respite care and it has been wonderful! They accommodated her very quickly to get her out of hospital quickly. My dad remains in nursing care - he has had wonderful attention. Fabulous team - every one of them."
Carol D
carehome.co.uk rating: 5.00 out of 5
"Staff are excellent, very helpful. I enjoyed my short stay to recover my strength after I was in hospital full stop my husband is also being cared for here."
D W
carehome.co.uk rating: 4.67 out of 5
"Staff are friendly and helpful e.g. they asked us to complete a form about my Mum's food and drink preferences. The home is clean, light and airy. My mum looks well. Staff have arranged for me to talk to Mum on the home's mobile phone, which I really appreciate, as I don't live on the island."
I S
carehome.co.uk rating: 4.17 out of 5
