FAQs

Where a resident has the capacity to manage their own finances, we can hold a small amount of money on their behalf in our safe, but often our families prefer to receive invoices for sundry items such as hairdressing, and chiropody. Where residents might have limited capacity, additional costs are paid for by the home (for example for a trip out) but then invoiced to the bill payer.

There is a continued charge should a resident go to hospital until the contract is terminated. Where a resident is absent from their home for a period of 28 days consecutively, the Weekly Fee will accordingly be reduced from such time onwards to 80% of the current Weekly Fee (i.e. a 20% reduction) until they return to us.

This will vary dependent on the resident and their care needs. Once we have conducted a pre-admission assessment specific details can be provided.  Please enquire at the home.

See our Brochure: Paying to live in a care home

We can explain the cost break down to you in close detail but essentially comes down to the care needs of the resident that makes up the weekly fee. Fees are billed in advance and payment is collected by direct debit.  We also take a two week refundable deposit on entry to the home, which subject to having no outstanding arrears on the account, is refunded when the resident moves out. An After Death Service Fee also applies.

Yes, a refundable deposit is required equivalent to 2 weeks’ Weekly Fee.

Yes, on 1st April each year the Weekly Fee will automatically increase. There is a 4 week notice period for this increase.

In regards to our nursing care services fees, the NHS offers a fee which they decide covers your healthcare needs in a standard care home setting; the NHS will not fully fund a resident’s decision to stay in a particularly attractive, comfortable or well-resourced home, which, to the extent that it exceeds the standard care provision, can be seen as a “lifestyle choice.” What the NHS pays is likely to be insufficient to cover the full service we offer in our well-appointed, comfortable and well-resourced home. If a resident wishes to stay or remain in our home, and we are able to provide the care you need, we will advise you of a “lifestyle choice” contribution. 

Where you were previously admitted to the Home on a Nursing or Residential placement, the Weekly Fee including the enhanced care element may increase; but the net amount you pay is likely to reduce as the NHS will pay a larger proportion of the Weekly Fee. In the event that there is a delay or a dispute with the NHS concerning these payments, you will remain liable for the full Weekly Fee amount (including any uplift as a result of your changing care requirements since your initial Nursing or Residential placement).

Yes, for example physiotherapy, chiropody, hairdressing, dental, staff escorts and taxi services are not included in the Weekly Fee. The costs of these services are supplementary and can be provided, they will be clearly identified on any invoices.

We have an After Death Service Fee which is equivalent to the Weekly Fee (for 7 days). If however (1) the room is cleared within the seven days and (2) we are able to place another resident in the same room within the 7 days we shall not charge you or shall refund to your account for any days in respect of which the new resident occupies the room.

Who pays for respite care depends on individual circumstances. The cost of care may be covered by the local council after a needs and financial assessment, or you may need to pay for respite care yourself.

The cost of respite care depends on a number of determining factors. From the level of care required to the home itself, and the quality of life it offers – the purpose-built facilities, the overall environment, nutritious and delicious food and the daily activities that provide opportunities, experiences and a sense of purpose.