‘Outstanding’ Result For Barchester’s Billingham Grange Independent Hospital

Billingham Grange staff with CQC banner

Staff and patients at The Billingham Grange Independent Hospital in Billingham, Durham, are celebrating their recent Care Quality Commission inspection rating, where they scored an overall ‘Outstanding’ after being reviewed for a safe, effective, caring, responsive and well-led service.

Currently only 3.2% of England’s care hospitals, domiciliary care agencies and hospitals have an overall ‘Outstanding’ rating, and Billingham Grange has been ranked among the best in the country for the quality of the services it provides.

The CQC inspected the hospital on 23rd and 24th April 2018 (the report was released on 10th January 2019) and rated the hospital, run by Barchester Healthcare, as ‘Outstanding” in two key assessment areas (‘Caring’ & ‘Well-Led’) and ‘Good’ in three (‘Safe’, ‘Effective’ & ‘Responsive’).

The report stated that the hospital was rated outstanding because “Staff displayed a caring and compassionate approach to patients. Staff knew patients they cared for well and ensured that the support they gave was in line with their personal preferences.”

The report continued by stating “There was a strong governance structure in place, which displayed joined up working from ward to board level. The service was very well-led at ward and regional level. Staff and patients told us the hospital director was approachable and supportive. The company had clear vision and values which were clearly embedded in the running of the service. Values were demonstrated by staff who cared for patients in a kind and compassionate manner. Staff went the extra mile to ensure that patients were involved in decisions about their care and treatment. Staff made multiple attempts to engage patients and used different methods to help patients make choices. Where appropriate there was evidence of families being involved in decisions about care.”

In celebration of the rating, CEO of Barchester Healthcare Dr Pete Calveley visited the hospital to thank each member of the team personally, and presented each one with a £500 gift voucher in appreciation of their hard work.

On the day of the visit, Stella Bolger, the Hospital Director at Billingham Grange said: “We are ecstatic! Our team at Billingham work so hard to provide the highest possible standard of care for our patients and we are so delighted to be recognised for our work by the CQC, and to be rated ‘Outstanding’ overall.

“I’m very proud of the whole team who share the same values, and dedicate their lives to the people we care for to contribute for an overall better life for our patients.”

The Billingham Grange Independent Hospital is run by Barchester Healthcare, one of the UK’s largest care providers, which is committed to delivering high-quality care across its care homes and hospitals. The Billingham Grange provides long stay or rehabilitation mental health wards for working age adults, wards for older people with enduring mental health problems. The multi-disciplinary team works in collaboration with patients, families and community agencies to develop effective treatment programmes for improving quality of life and maximising independence.

The full CQC report can be read here.