Reviews for Sycamore Grove Care Home

We have been to visit a resident in sycamore Grove care Home and we’re so Impressed with the treatment we received. The staff were so friendly and kind . The settings were lovely and homely.The people staying there were happily doing jigsaws and sitting in groups playing dominoes.we were offered tea and cakes . The manager was really friendly and welcomed us . If I had to go in a home I would love to go in there . It is luxurious!!

A lovely new, spacious building with glorious far reaching views over the Sussex countryside. Wonderful friendly staff always very helpful, an absolute pleasure to visit

My Mum recently stayed at Sycamore Grove for respite care and we couldn't be happier with their service.

From the moment we arrived, the staff were welcoming, attentive, and professional. They made sure my Mum felt comfortable and at home, which was a great relief to us. The facility itself is clean, well-maintained, and has a warm, inviting atmosphere.

The care team at Sycamore Grove went above and beyond to ensure Mum's needs were met. They were compassionate and took the time to get to know her, making her feel valued and respected.

The activities and social interactions provided were excellent, keeping her engaged and happy throughout her stay.

Overall, our experience with Sycamore Grove was exceptional. The dedication and kindness of the staff made a significant difference, and we are incredibly grateful for the care and support they provided. We highly recommend Sycamore Grove to anyone in need of respite care for their loved ones.

Sycamore Grove is a stunning care home with staff who genuinely care about the residents in their care. The facilities are outstanding and the staff are all warm and welcoming. We are always greeted with a smile and the offer of tea, coffee and cake. The residents are very happy and are provided with lots of different activities. Our team regularly hold meetings in the care home and we are always made to feel welcome.

"Sycamore Grove, All care staff - many thanks for all your care towards me. All cheerful and helpful. When I request help - it was instant. No faults or complaints. Thank you night staff for cups of tea offered, and the quiet, peaceful nights, which, I believe is critical to good service. All of them work extremely hard here. Thank you again (include receptionists at the desk). Thanks again."

J M
carehome.co.uk rating: 5.00 out of 5

"I bring Hudson (therapy dog) in every week to see the residents. I am and Hudson are always greeted with a smile form staff and residents. I enjoy my visits and residents enjoy meeting Hudson."

Kim C
carehome.co.uk rating: 5.00 out of 5

"I am a regular visitor to a friend and take her out to regular events as well as occassional special outings and medical appointments. Staff are always very welcoming and I am always invited to join in events + activities. The only problem is if we return after office hours there is a long wait to be let in or for me to be let out after visiting."

M H
carehome.co.uk rating: 4.25 out of 5

"Every time I arrive I am given a cheerful welcome which comes through to all the members of staff I meet. The care and concern given to residents is excellent and the friend I visit has definitely benefitted from this cheerful + sociable environment. The management is efficient and smart, and keen to build a relationship with residents and visitors. There always seems to be something going on to involve and entertain residents, with excellent organised activities and events. The rooms are comfortable and attractive and my friend has definitely improved since he came in and is well nourished too thanks to the cook!"

P C
carehome.co.uk rating: 5.00 out of 5

"My mum is a resident at Sycamore Grove and at first we were apprehensive but I can honestly say this was quickly put to rest. The staff are wonderful, very caring + treat the residents with great respect & dignity. The home is clean & the food is great. Family & friends are always made to feel very welcome. I would recommend this home to anyone. The management team are also wonderful & need to be congratulated on a brilliant home & its staff."

T T
carehome.co.uk rating: 3.83 out of 5

"As a full-time care for my wife, I had to undergo major surgery and picked your care home to look after her. I could not have made a better choice to know she was looked after so well by the staff, was a huge weight off my mind. Will not hesitate to use your company again."

Phillip G
carehome.co.uk rating: 5.00 out of 5

"I enjoyed my recent respite stay and was impressed with the standard of care. All the staff were friendly and competent and I felt safe and confident in their hands. The food was excellent and I appreciated the menu options."

Roy W
carehome.co.uk rating: 4.75 out of 5

"My father has been a resident for just over one year. During this time, he has regained his zest for life. He has gained 4 stone in weight, from 10 to 14 stone, due to the wonderful food and care he has received. As a registered nurse myself, I feel that the care and the attitude of the staff are amazing. I would recommend this home to anyone who is looking for a safe and loving environment."

Diana S
carehome.co.uk rating: 4.92 out of 5

"My mum has been in Sycamore Grove since July 2024. I cannot fault any of the care she gets. All the staff go above and beyond and have helped her to settle very quickly. It's a wonderful environment and am always made very welcome when I visit my mum. It's a real home-from-home environment. Mum enjoys the singers that come in on a regular basis. Hoping she will start to join in with all the other many activities they have on a daily basis as she gets more familiar with other residents. As a family, we are very happy."

Caroline P
carehome.co.uk rating: 5.00 out of 5

"Mum stayed for respite care following a hip replacement in March. Whilst looking for somewhere suitable, my main criteria was somewhere she didn't want to leave. Once I had visited Barchester Sycamore Grove Care Home, there was no debate at all. Sycamore Grove ticked all my boxes and more (I had a fair few!) Her room and facilities were wonderful. She was looked after incredibly well by all the staff. She loved engaging in conversation with them all, as did they, and having a few laughs together. And playing April Fool's tricks! The food was lovely. Well varied, with good choices and beautifully presented. The whole team engage with the residents. It is more a five-star hotel than a care home. The daily activities are amazing. This is so important for the well-being of the residents. Mum and I often chat about her time spent there. She has already booked (in her mind) her next stay for when she has the other hip done. Who knew that requiring respite could be so much fun? Thank you to all the staff involved in Mum's stay with you."

Suzie M
carehome.co.uk rating: 5.00 out of 5

"Excellent, five-star care at Barchester Sycamore Grove Care Home. My stay for respite care began 17th-24th May 2024. I tried, in my mind, to find fault but I could not find one issue to contend with. A welcoming and helpful receptionist, then the bistro, a communal space, with coffee and tea facilities, fresh fruit and also, an activities centre. All the care staff are attentive and truly care for elderly residents. A big tick for management - the peace and quiet throughout the night. No slamming of fire doors and flashing lights every two hours, distressing the residents. A carer sits throughout the night, listens at doors and offers a cup of tea if residents are awake. Well done everybody. So I do recommend Sycamore Grove to others. Not forgotten - thank you chef and your helpful staff."

J M
carehome.co.uk rating: 5.00 out of 5

"The treatment I received for my two-week stay was wonderful. Everyone was so very kind, caring and helpful. I would recommend anyone to stay there. The food was excellent also."

Ailsa G
carehome.co.uk rating: 5.00 out of 5

"I cannot praise Barchester Sycamore Grove Care Home highly enough. My mother stayed for 10 days respite care while I was on holiday abroad. The care was exemplary and all the staff extremely kind and friendly. The chef created menus tailored to her dietary needs which were delicious and beautifully presented. The environment is like a 5 star hotel, newly opened in April this year so still stunning. Interior designed, luxurious and graceful. The manager is fantastic. There’s a hairdresser on site, a spa Bath and activities every day run by a staff member who went the extra mile every day. Thank you so much."

Sue W
carehome.co.uk rating: 5.00 out of 5

"“Wow” sums up my first impression and experiences of Sycamore Grove Care Home, it is the first and only care we viewed for our 91-year-old mother and to be honest did not need to see anymore! 5-star hotel comes to mind. Everything has been carefully thought out with the residents in mind, including a spa bathroom, cinema room, lovely lounge, activity areas, big garden, lovely bedrooms with en-suite wet rooms and hairdressing /nail bar, cosy social dining rooms. All the staff are amazing and very professional in their varied roles especially the manager and home service advisor, activities lady, who have all gone above and beyond in answering any questions and reassuring us as this is all new to the family. Mum went for 2 weeks of respite and has since become a resident after living independently for many years and all the staff have treated her with dignity and respect, she is happy every day and she has made a best friend also 91. Chef/food is 5-star amazing!"

Tracy R
carehome.co.uk rating: 4.92 out of 5

"My 90-year-old mother is staying for a few weeks of respite care. In her own words “They can’t do enough for me, everyone is so friendly”. It's spotless with great facilities and the attractive decor feels homely. I have seen Mum's demeanour change to become brighter and more engaged with the wealth of personalised activities on offer. The welcome when we arrived was outstanding, there was attention to detail in settling her into her room. The food is wonderful and we celebrated her birthday with a delicious family meal and the chef made a special cake for her. As family visitors we are made welcome, it’s a lovely family atmosphere where she is being well cared for while retaining her dignity, making new friends and having fun. The staff have been professional, patient and reassuring in answering our numerous questions. Thank you."

Jac S
carehome.co.uk rating: 4.92 out of 5

"Everyone at Sycamore Grove was helpful and friendly from our first viewing, Mum went for 2 weeks of respite, her first stay in a home. She was well cared for and with slight dementia has come home with better faculties, and coordination and enjoyed numerous activities including painting, singing, Ascot and pizza making. She has eaten more than usual including a more varied diet which benefits her too. We all hope she will return for another stay soon."

A S
carehome.co.uk rating: 5.00 out of 5

"Couldn't recommend this facility enough. The staff are extremely friendly and attentive and have made my nan feel welcome and at home. I feel extremely grateful for the staff to myself and my family."

Rochelle R
carehome.co.uk rating: 5.00 out of 5

"We visited our friend who has just moved into Barchester Sycamore Grove Care Home. We thought the decor and layout of the rooms, which we saw, are very stylish and well laid out. The staff who we met were very welcoming and friendly."

V B
carehome.co.uk rating: 5.00 out of 5

"Very happy and satisfied with my time here - I am staying."

J M
carehome.co.uk rating: 5.00 out of 5

"I visit every week and find staff all excellent and friendly, such a lovely place to come into."

T F
carehome.co.uk rating: 5.00 out of 5

"To be faced with a huge change in life at any time is daunting, even more so when you are elderly, confused and trying to come to terms with the prospect of leaving your home and all the memories that have been made over the years. Barchester Sycamore Grove Care Home has been everything it has promised to be. To see my ma-in-law settled, so happy, relaxed and actually enjoying herself is amazing and a new lease of time for her. She feels safe and well cared for by the fabulous friendly staff. As a family who love her deeply, this means so much to us. Well done everyone and a huge thank you!"

E M
carehome.co.uk rating: 5.00 out of 5

"My mother who is 100 years old moved into Sycamore Grove today. The manager, assistant manager and all staff made her feel so welcome. They all put Mum at ease on what could have been a very stressful day. The chef spent a lot of time with her to find out her food likes and dislikes. The housekeeper made sure all her clothes were labelled and fresh to wear. The handyman put up pictures on the walls to make her room home from home. The activities coordinator spent a lot of time chatting with her to assess her preferences. The care staff were extremely friendly and efficient. Overall, without a doubt, this is the best care home my mother has experienced."

Maurice C
carehome.co.uk rating: 5.00 out of 5

"This must be the best care home in the UK. Nothing was too much trouble for all members of staff and everyone was treated with great kindness and dignity. No task was ever too much for the most caring staff, regardless of their position, be they managers, carers or domestic staff. I was extremely happy there and would certainly return if I need further respite care at Sycamore Grove Care Home and would recommend it to anyone who needs to be cared for temporarily or full-time. An excellently run facility, impossible to find any faults."

Barbara C
carehome.co.uk rating: 5.00 out of 5

"You are made very welcome. Everything has been lovely, caring and I talked to everyone from day one. You wouldn't be more welcome."

A B
carehome.co.uk rating: 4.92 out of 5

"I love living in Barchester Sycamore Grove Care Home. The staff are so friendly and helpful in every way. The place is just like living in a five-star hotel, I could not have wished for a better place to spend my remaining years than here It would be a job to find fault in any way and my wife and I love living here. The admin staff go out of their way to help overcome any problems. The meals are adequate and if you want more you only have to ask. The place is a perfect place to retire to."

Ronald J
carehome.co.uk rating: 5.00 out of 5

"My husband and I could not have come to a better care home. Our stay is very happy, the carers are helpful and the love we get is excellent. Love them dearly. Would give 20 out of 10 any day."

J J
carehome.co.uk rating: 5.00 out of 5

"I feel all my needs are met, my room is very comfortable, everywhere is exceptionally clean and tidy, all the staff are very friendly and helpful and everything I ask for is provided."

Kenneth P
carehome.co.uk rating: 5.00 out of 5

"I can't speak highly enough of all the staff and the facilities. My father has first-class care and attention and anything he asks for is provided. Everyone is so friendly and helpful. It is always a pleasure to visit."

C B
carehome.co.uk rating: 5.00 out of 5

"It's always a pleasure to visit my mum. The staff/carers are friendly and knowledgeable and any health issues have been dealt with promptly and efficiently. The general atmosphere is cheerful and there are plenty of activities to keep the residents amused. Having had lunch there, I can recommend the quality of the food - a very good chef! My only criticism is that the bistro area, although like everywhere is beautifully furnished, there are not enough tables and chairs - the sofas could go."

Debbie J
carehome.co.uk rating: 4.92 out of 5

"This is a marvellous place. It is beautifully furnished and equipped and the staff are all so very warm, friendly and helpful. One of the best things about it is the range of activities you provide for the residents - my mum loved bread making, the magician, tea parties, the card evenings, Christmas Fayre, theatre and shopping trips, arts and crafts to name just a few. We love the fabulous bistro/ coffee lounge where residents, relatives and guests can meet, enjoy delicious homemade cakes and fresh coffee together. It’s more like a first-class hotel than a care home, except you also provide a very well-trained and willing staff who are always on hand to support and care for everyone’s every need. I can’t recommend you highly enough. For us, your place is simply the best in Eastbourne."

V P
carehome.co.uk rating: 5.00 out of 5