Contact us FAQs

We hope that some of the questions below will help answer some of your queries. If not, our team are always happy to help.

There is a continued charge should a resident go to hospital until the contract is terminated. Where a resident is absent from their home for a period of 28 days consecutively, the Weekly Fee will accordingly be reduced from such time onwards to 80% of the current Weekly Fee (i.e. a 20% reduction) until they return to us.