"My mum and dad lived in one of the self-contained apartments attached to Lakeside Manor up until years ago when extra care and help was needed they moved into Lakeside Manor. My dad passed away in March aged 95, so my mum is there on her own now. The staff have really gone out of their way to help Mum which is so comforting, especially during this difficult time when we cannot visit her. They have set up Skype and Facetime and will wheel her outside so we can see each other and chat. All the staff show dedication, are professional and are very caring and friendly. Cleanliness, decor and food are all excellent."
Pat Scarehome.co.uk rating: 4.25 out of 5
"The staff at Lakeside have been phenomenal, particularly during this pandemic, and especially one carer. She has gone above and beyond her daily duties, providing our family with regular phone and video updates of our father. She cares for him like she would her own family member. Nothing is too much trouble. We can’t thank her enough. She is a true angel in our eyes and during this difficult time, we know that he is in the best possible place and being cared for to the highest standards. Thank you so very much."
J Bcarehome.co.uk rating: 5 out of 5
"My Mum was living alone and her dementia was worsening. She had been very resistant to moving into any kind of care facility. We had Meals on Wheels, and a caregiver coming twice a week to help her bathe and to do some light housework. Then she fell. And we realized she needed a lot more care than we had in place. We were so fortunate that there was a place available at Lakeside, not just for Mum, but also for her beloved dog. We were able to move Mum in within three days; then COVID-19 lockdown began. The staff at Lakeside have been amazing, We haven't been able to visit Mum but every time we call, the staff are happy to chat and give us updates on Mum. The manager responds to any email inquiries. One member of staff has done an amazing job in setting up and running a Facebook page so that we can see photos of Mum and the other residents, and the activities they are enjoying, The Liberation Day party looked amazing! The staff have also done a great job in taking care of Mum's dog. Thank you."
Sarah Tcarehome.co.uk rating: 4 out of 5
"My 92 year old Mum has been in Lakeside previously for respite and now residing in Lakeside Manor. As a family, we had visited and researched many homes prior to choosing Lakeside. The overwhelming factor on entry is the cleanliness and decor. It felt as though Mum would be in her own little flat, surrounded by trained, friendly staff who would care for her and we have found this to be the case:- from reception/admin/nursing/care/activities staff and management are a credit to Barchester and as a family we thank you."
Janet Hcarehome.co.uk rating: 4.42 out of 5
"We can't recommend and thank Lakeside care home enough. Everything you all did for our dad at the end of his life was just amazing. We will be forever grateful for the care he received. Thank you."
L Dcarehome.co.uk rating: 5 out of 5
"We used a room to have a wake after the passing of my stepfather, the management were very helpful. The buffet was superb. The room was spotless, the staff made a difficult time as enjoyable as these events can be. Thanks to all the staff."
D Tcarehome.co.uk rating: 4.44 out of 5
"I have always found the staff of Lakeside Manor to be very caring and supportive of mum. They are always very efficient at attending to her needs and encouraging her to take part in various activities."
Christine Vcarehome.co.uk rating: 4.83 out of 5
"The physical make up of Lakeside Manor is very attractive to the residents and visitors alike. The food is very well put together and very attractive and enjoyable. But really the staff are very engaging, helpful, friendly and professional."
C Kcarehome.co.uk rating: 4.67 out of 5
"My father-in-law entered Lakeside Manor having stopped all his medication and refusing to eat. This was on 28th May. By the Saturday, he was up and dressed and eating breakfast in the dining room. He has had some ups and downs over the last few weeks but the staff have been extremely patient and kind with him as well as encouraging. Nothing seems to be too much trouble for him."
Fiona Kcarehome.co.uk rating: 4.27 out of 5
"Would just like to say a massive thank you to all the staff at Lakeside Care Home for looking after my Nan. I haven't seen her look this well in months and I even heard her speak for the first time in way too long. She hasn't even been there a month and her progress already is amazing. Would also like to thank the staff from Lakeside Manor who have taken time out of their day to go and visit her. She really is being treated like 'The Queen' that she is. Can't thank you guys enough."
Rachel Ccarehome.co.uk rating: 4.92 out of 5
"My father will, this year, have been resident for three years. We are of the opinion that the overall standards were higher than compared to now."
M Kcarehome.co.uk rating: 3.25 out of 5
"Exceeded all expectations. All aspects of Dad's care were met with an empathy tailored to his particular needs. Therefore I had complete peace of mind knowing that both his physical and emotional needs were met with compassion and expertise. A wonderful environment for him to have lived his final years. Endless patience and understanding in sometimes challenging times. Thank you so much from all who loved him."
Jennifer Tcarehome.co.uk rating: 5 out of 5
"Having moved from another good standard care home recently to the above my husband is much happier and his health and personality has improved beyond belief because of the well trained staff and efficient management who all seem to create a calm and relaxed atmosphere for the residents and guests alike."
Maureen Pcarehome.co.uk rating: 4.67 out of 5
"The duty of care has been second to none from dealing with our Father (the resident) to dealing with us in a very friendly, professional manner. My father has settled in so well in such a short space of time, which has been very comforting to our whole family. For Easter we booked to have a family lunch with our Dad, the food and service was fantastic, so courteous, friendly and so very relaxing for us all, very delightful. We are very happy, overwhelmed etc."
S Ccarehome.co.uk rating: 4.92 out of 5
We would like to say a big thank you to you and all of your wonderful team at Lakeside Manor for all the love and care that you gave dad in his final weeks.
It made things much more bearable to have your support and professionalism, once again thank you for everything.
To the staff of Lakeside Manor,We are so grateful that you were there supporting our Nanny and Mother in her final days. You went above and beyond the call of duty. Thank you for seeing her as an individual and caring for her as if she were your own. Please know how important that was for us. You are all stars.
With out sincere thanks and best wishes for 2016.