Reviews for Lakeside Manor Care Home

"Mum has only been a resident since April 2024 but within a couple of weeks, every member of staff knew her name and knew my name too. Everyone is very attentive and welcoming. Any issues are immediately resolved."

Fiona S
carehome.co.uk rating: 4.50 out of 5

"The lady staying here is very happy and loves it here. I visit every day and everything here is excellent. The activities here are also excellent but I guess you can never have too many. We (friends/relatives) feel very assured that the lady is safe and well cared for in such a lovely place. Like a posh hotel."

Geraldine E
carehome.co.uk rating: 5.00 out of 5

"Three members of staff, in particular, are friendly, professional, caring and loving to residents. Very reassuring to me. Things do change a bit when the three aren't on the floor."

C M
carehome.co.uk rating: 4.92 out of 5

"Overall, Mum's time at Barchester Lakeside Manor has been a good experience. It took her a while to settle but we were assured this was all perfectly normal behaviour. The staff have been nothing but patient, caring and very understanding of both Mum and myself as we adjusted to her living at Lakeside. Mum thrives in this environment and the staff clearly love her."

A D
carehome.co.uk rating: 4.17 out of 5

"Mum is very well cared for at Barchester Lakeside Manor. The staff are so kind. The facility is bright, clean and welcoming. Mum's clothes are always clean, her hair is washed and sometimes styled. There are daily activities, including live music which Mum loves."

S T
carehome.co.uk rating: 5.00 out of 5

"My stepmother had been a resident for sixteen months, during which time she had the best care I could have hoped for. The staff are amazing and the senior manager was ever the caring professional when my stepmother passed away unexpectedly one morning. In the sad event that anyone needs to find a care home placement, if they can be accommodated at Barchester Lakeside Manor they will be in good hands."

Carol G
carehome.co.uk rating: 4.83 out of 5

"Very good, no problems."

Ray W
carehome.co.uk rating: 3.75 out of 5

"All the staff are friendly, caring and always helpful. There is always something for the residents to do and enjoy. There seems to be a lot of thought that goes into the activities. I like the fact that the staff know all the residents' names and they treat them with respect."

L M
carehome.co.uk rating: 4.17 out of 5

"My dad has dementia and moved into Lakeside after a really difficult time. He was confused and upset and struggling to communicate with other residents at his previous home. Within weeks of moving into Lakeside, his confidence started to grow and he started to go to activities again. He is clearly happy at Lakeside and the staff are wonderful with him, both caring for him and trying to find new activities to interest him. They have made him feel happy and comfortable and I am so grateful to them."

A T
carehome.co.uk rating: 5.00 out of 5

"Lakeside Manor is very welcoming to all new residents and continues to care for them well. The majority of the staff are excellent. The two ladies who organise the entertainment are very, very good. The first floor looks after the more demanding residents and I feel that the staff at times are pushed to the limit and perhaps more staff are required. The manager of that floor is excellent."

J C
carehome.co.uk rating: 3.75 out of 5

"Having had to make the difficult decision to place my husband in care I am so pleased to have chosen Barchester Lakeside Manor. I could not wish for better care for him. The staff take time to get to know the resident and how best to look after them. Always kind and patient. The facilities are light and spacious and daily activities are provided. Both residents and relatives are well supported."

Patricia B
carehome.co.uk rating: 4.5 out of 5

"My husband has been a resident in Lakeside Manor for 10 months now and I am delighted with his care there. He is happy and content and loves the staff. The staff work extremely hard but always have time for a smile and fun with residents. The staff always make me feel welcome when I visit and are approachable if I have any concerns or queries and nothing is ever too much trouble."

B S
carehome.co.uk rating: 4.33 out of 5

"My father is on the dementia floor and has been a resident since August 2021. I think that the staff are marvellous and deserve a gold medal as some of the residents here are extremely difficult at times, my dad is not one of those but I admire the carers and how they deal with some very difficult situations. I feel that maybe there should be more entertainment for them at times but what entertainment they do have is very good. The staff are lovely and I would think the residents are very happy here."

J S
carehome.co.uk rating: 4 out of 5

"My mum and dad came to Lakeside Manor in January 2017. Dad past away last March. The staff have been very caring to mum, now on her own and were exceptional during the coronavirus. We (family) are allowed to visit in the foyer."

P S
carehome.co.uk rating: 4.64 out of 5

"Moving Dad into a care home was a very difficult decision, but after viewing several homes, we decided that Lakeside Manor looked the most inviting. From the beautiful decor of the foyer with its comfy chairs and cheerful background music to the lovely light and airy cafe area with its constant supply of tea, coffee and freshly baked cake that makes you feel extremely welcome and is a great space for families to visit their loved ones. The dining area is laid out like a restaurant with a three-course menu on display for both lunch and dinner, and family members are even invited to have the occasional meal with their loved one. We can’t thank the staff enough for their care and dedication and in my Dads own words ‘the staff are superb’. Thank you, Lakeside Manor; you are amazing!"

Fiona S
carehome.co.uk rating: 4.92 out of 5

"The staff at Lakeside have been phenomenal, particularly during this pandemic, and especially one carer. She has gone above and beyond her daily duties, providing our family with regular phone and video updates of our father. She cares for him like she would her own family member. Nothing is too much trouble. We can’t thank her enough. She is a true angel in our eyes and during this difficult time, we know that he is in the best possible place and being cared for to the highest standards. Thank you so very much."

J B
carehome.co.uk rating: 5 out of 5

"My mum and dad lived in one of the self-contained apartments attached to Lakeside Manor up until years ago when extra care and help was needed they moved into Lakeside Manor. My dad passed away in March aged 95, so my mum is there on her own now. The staff have really gone out of their way to help Mum which is so comforting, especially during this difficult time when we cannot visit her. They have set up Skype and Facetime and will wheel her outside so we can see each other and chat. All the staff show dedication, are professional and are very caring and friendly. Cleanliness, decor and food are all excellent."

Pat S
carehome.co.uk rating: 4.25 out of 5

"My Mum was living alone and her dementia was worsening. She had been very resistant to moving into any kind of care facility. We had Meals on Wheels, and a caregiver coming twice a week to help her bathe and to do some light housework. Then she fell. And we realized she needed a lot more care than we had in place. We were so fortunate that there was a place available at Lakeside, not just for Mum, but also for her beloved dog. We were able to move Mum in within three days; then COVID-19 lockdown began. The staff at Lakeside have been amazing, We haven't been able to visit Mum but every time we call, the staff are happy to chat and give us updates on Mum. The manager responds to any email inquiries. One member of staff has done an amazing job in setting up and running a Facebook page so that we can see photos of Mum and the other residents, and the activities they are enjoying, The Liberation Day party looked amazing! The staff have also done a great job in taking care of Mum's dog. Thank you."

Sarah T
carehome.co.uk rating: 4 out of 5

"My 92 year old Mum has been in Lakeside previously for respite and now residing in Lakeside Manor. As a family, we had visited and researched many homes prior to choosing Lakeside. The overwhelming factor on entry is the cleanliness and decor. It felt as though Mum would be in her own little flat, surrounded by trained, friendly staff who would care for her and we have found this to be the case:- from reception/admin/nursing/care/activities staff and management are a credit to Barchester and as a family we thank you."

Janet H
carehome.co.uk rating: 4.42 out of 5

"We can't recommend and thank Lakeside care home enough. Everything you all did for our dad at the end of his life was just amazing. We will be forever grateful for the care he received. Thank you."

L D
carehome.co.uk rating: 5 out of 5

"We used a room to have a wake after the passing of my stepfather, the management were very helpful. The buffet was superb. The room was spotless, the staff made a difficult time as enjoyable as these events can be. Thanks to all the staff."

D T
carehome.co.uk rating: 4.44 out of 5

"I have always found the staff of Lakeside Manor to be very caring and supportive of mum. They are always very efficient at attending to her needs and encouraging her to take part in various activities."

Christine V
carehome.co.uk rating: 4.83 out of 5

"My father-in-law entered Lakeside Manor having stopped all his medication and refusing to eat. This was on 28th May. By the Saturday, he was up and dressed and eating breakfast in the dining room. He has had some ups and downs over the last few weeks but the staff have been extremely patient and kind with him as well as encouraging. Nothing seems to be too much trouble for him."

Fiona K
carehome.co.uk rating: 4.27 out of 5

"The physical make up of Lakeside Manor is very attractive to the residents and visitors alike. The food is very well put together and very attractive and enjoyable. But really the staff are very engaging, helpful, friendly and professional."

C K
carehome.co.uk rating: 4.67 out of 5

"Would just like to say a massive thank you to all the staff at Lakeside Care Home for looking after my Nan. I haven't seen her look this well in months and I even heard her speak for the first time in way too long. She hasn't even been there a month and her progress already is amazing. Would also like to thank the staff from Lakeside Manor who have taken time out of their day to go and visit her. She really is being treated like 'The Queen' that she is. Can't thank you guys enough."

Rachel C
carehome.co.uk rating: 4.92 out of 5

"My father will, this year, have been resident for three years. We are of the opinion that the overall standards were higher than compared to now."

M K
carehome.co.uk rating: 3.25 out of 5

"Exceeded all expectations. All aspects of Dad's care were met with an empathy tailored to his particular needs. Therefore I had complete peace of mind knowing that both his physical and emotional needs were met with compassion and expertise. A wonderful environment for him to have lived his final years. Endless patience and understanding in sometimes challenging times. Thank you so much from all who loved him."

Jennifer T
carehome.co.uk rating: 5 out of 5

"Having moved from another good standard care home recently to the above my husband is much happier and his health and personality has improved beyond belief because of the well trained staff and efficient management who all seem to create a calm and relaxed atmosphere for the residents and guests alike."

Maureen P
carehome.co.uk rating: 4.67 out of 5

"The duty of care has been second to none from dealing with our Father (the resident) to dealing with us in a very friendly, professional manner. My father has settled in so well in such a short space of time, which has been very comforting to our whole family. For Easter we booked to have a family lunch with our Dad, the food and service was fantastic, so courteous, friendly and so very relaxing for us all, very delightful. We are very happy, overwhelmed etc."

S C
carehome.co.uk rating: 4.92 out of 5

We would like to say a big thank you to you and all of your wonderful team at Lakeside Manor for all the love and care that you gave dad in his final weeks.

It made things much more bearable to have your support and professionalism, once again thank you for everything.

To the staff of Lakeside Manor,
We are so grateful that you were there supporting our Nanny and Mother in her final days. You went above and beyond the call of duty. Thank you for seeing her as an individual and caring for her as if she were your own. Please know how important that was for us. You are all stars.

With out sincere thanks and best wishes for 2016.