Reviews for Plas-Y-Dderwen Care Home

"My mother-in-law had been a resident at Plas-y-Ddrewen for over two years before she sadly passed away on 24th March. I would like to commend the home for the outstanding care and love my mother-in-law was shown whilst there. Also, as a family, we too were treated exceptionally, nothing was ever too much, from the admin staff, carers and nursing staff. Also, the manager transforms the home."

Alison T
carehome.co.uk rating: 4.92 out of 5

"My mother has been a resident since January and suffers from Alzheimer's. The decision to place my mother in a care home was an extremely difficult one for my father and I. We initially met with the manager who instantly put our minds at ease with her kind, caring and outgoing nature. Over the last 3 months, my mother's care has been exemplary and I can see that she's safe, happy and well cared for. My mother had lost an unhealthy amount of weight over the last few years but since being at PYD, she's gained weight, thank you Chef! My mother has always been outgoing with a wicked sense of humour and it's plain to see that the staff have become fond of her and her of them. The activities team (in pink) are everyone's favourites. Their enthusiasm is infectious and it's wonderful to see them interacting with the residents. They quickly learned that my mother is a big Elvis fan and placed Elvis posters in her room, which she loves! They also include families in everything they do. Thanks!"

Melanie J
carehome.co.uk rating: 4.50 out of 5

"My father has been a resident for over a year, suffers from Parkinson's and dementia, and is heavily reliant on the staff for his day-to-day needs, including personal hygiene, etc. Last week, we took him to his dentist for his annual check-up and his first since being a resident of the home. One lady was already aware of the appointment and ensured he was ready and his teeth brushed in plenty of time. During his check-up, the dentist commented on how Dad's teeth were in excellent condition and was obviously being cared for extremely well by the care home staff and was probably the best he had ever seen from a care home resident. As a family who have trusted my father in the care of the home, this was again very reassuring and evidence of the good care Dad receives. Thanks to you to one particular lady and to all the carers who do their best in often difficult and under-resourced working conditions."

Dafydd B
carehome.co.uk rating: 4.17 out of 5

"My mother-in-law has been a resident for nearly two years at Plas-y-Dderwen, as a family we were so incredibly lucky to find such a caring, loving environment. My mother-in-law now suffers badly with vascular dementia. She is treated and cared for in the most compassionate and dignified way, which is all you could want for a loved one. Please just keep doing what you are doing!"

Alison T
carehome.co.uk rating: 5.00 out of 5

"This care home is an amazing place. Sadly, I lost Mum on Boxing Day but the care and friendship Mum was shown during the last twelve months was amazing. Mum said she would never live in a care home, unfortunately, dementia forced this but to Mum, she felt like she was part of the staff and was included with cards thanking her for being part of the team. The activities they did were amazing and Mum was constantly entertained and looked after so well. She loved her hair being done too. The activities coordinator is amazing, Mum classed her as her best friend and she went over and above and you can see she has so many wonderful ideas, she oozes love and enthusiasm. The head of unit is also a star and knew how everyone was and shows enormous care for all residents. These were just two staff members but all staff were lovely and couldn’t make you feel more welcome. The minute I walked in for the first time I was instantly impressed with the lovely environment and glad Mum spent her last days there."

Heather E
carehome.co.uk rating: 5.00 out of 5

"Mum and I had a lovely Christmas Day lunch with Dad, food was delicious, staff, as always, friendly and attentive. Dad received a gift from the home and we won some raffle prizes. Thank you all."

J D
carehome.co.uk rating: 5.00 out of 5

"An excellent standard of care. Staff are very welcoming. They have a wide range of activities daily. Meals are very good, also the setting is well heated with good parking areas, the new telephone service is very helpful too."

Tracey J
carehome.co.uk rating: 5.00 out of 5

"Our experience has been amazing. Staff are very supportive and friendly. My grandfather has been going here for some time for respite and is now a full-time resident after having a very bad experience with a different care home. The manager and staff have gone above and beyond to reassure my grandmother he is safe, well and very much loved and looked after. Highly recommend - keep doing what you are doing, Plas-y-Dderwen."

L J
carehome.co.uk rating: 4.83 out of 5

"Really happy with Dad's care. Staff really helpful and pleasant. Always entertainment on, which is really great!"

B H
carehome.co.uk rating: 5.00 out of 5

"Since the new manager has been in place, staffing seems to be improved. The entertainment staff seem to be settled and there's been a definite upbeat feel to the home. Great entertainment for residents leading up to Christmas. My cousin has lived here just over 4 years she's the happiest I've seen her there. Positively taking residents out also."

Lucy W
carehome.co.uk rating: 4.17 out of 5

"Both of my elderly parents became residents in Plas-y-dderwen in March 2023. Sadly my father passed away in November. The manager and all care staff in the home have been so kind and supportive to my parents and to us as a family. My dad was very disabled and blind. Moving to a care home was a very scary experience for them both but everything possible was done to help them settle in and overcome all the obstacles and worries that they had. When Dad's condition deteriorated, he was cared for with kindness and empathy. We could not have asked for more. The manager and activities coordinator even helped us by taking Mum to Dad's funeral and to the family get together afterwards. Since then, the staff have tried hard to help Mum to cope with her loss and they facilitated a lovely family celebration of her 101st birthday on Jan 1st. Mum has a very nice room, she is well cared for and is helped by the activities coordinator and another member of staff in particular to join in with activities within the home. Thank you to everyone at Plas-y-dderwen."

M B
carehome.co.uk rating: 5.00 out of 5

"The team at the home have been so kind and caring to my mum. There is always a lovely, friendly atmosphere and they go above and beyond to make us feel well when we visit. The transition of moving Mum from hospital into the home was dealt with in such a supportive way, the team around Mum has been wonderful."

Jo D
carehome.co.uk rating: 5.00 out of 5

"Expectional care from caring staff. Excellent activities and facilities all on one level so no stairs. Food quality is very good. As mum appears happy and content I would say it is good value and Peace of Mind for myself."

W C
carehome.co.uk rating: 4.92 out of 5

"I would like to congratulate Barchester Plas-y-Dderwen for their approach to Christmas this year, they have significantly invested in Christmas this year and the home sparkles. It really shows this year and the home feels more uplifted. My cousin has been in the home for 4 years and it's never felt this good before."

Lucy W
carehome.co.uk rating: 4.42 out of 5

"The staff are nice and very caring."

Katouch D
carehome.co.uk rating: 3.58 out of 5

"My father was a resident at Plas-y-Dderwen for 11 weeks. During that short time, he was cared for by the staff of the Teifi Unit with respect and dignity, especially during his final days. The staff also cared for his family with compassion and empathy during the time he was a resident. I cannot express enough our sincere thanks a gratitude to all the staff at Plas-y-Dderwen."

A J
carehome.co.uk rating: 5.00 out of 5

"My father had been a resident at Barchester Plas-y-Dderwen Care Home for ten weeks. During the time Dad was in the home, I found staff to be attentive and caring and they would immediately address any issues of concern identified. Dad was poorly and cared for by staff, led by an experienced lead nurse on Tywi ward. As a family, we visited a number of care homes prior to placing Dad at Plas-y-Dderwen. We found the Barchester Care Homes to be far superior to other local homes we visited in terms of cleanliness, retention of staff and approachability and openness to answer queries. Towards the end of Dad’s life, staff were so kind to myself and my immediate family as we expressed the wish to be with Dad and they ensured we were fed and offered refreshments. The nursing staff explained processes clearly and we witnessed how caring staff were to other residents during our many hours spent at the home. The overall manager was excellent and available and we thank all the staff for their kindness and care."

Geoff T
carehome.co.uk rating: 4.08 out of 5

"Wonderful care home. Clean and tidy. Food is great. Staff are excellent and do everything they can to keep residents happy. My dad is very well looked after. Staff are very experienced in dementia care."

H W
carehome.co.uk rating: 5.00 out of 5

"My mother receives excellent support from all the staff and management. The facilities in the home are first-class with lots going on every day. All in all, very happy with how my mother is looked after."

Ian B
carehome.co.uk rating: 4.75 out of 5

"My husband was only in the care home for three days. I was pleased with the way he was treated in his last few days."

Pauline W
carehome.co.uk rating: 5.00 out of 5

"12 months ago the place was a shambles-very, very poor. Now thanks to the new manager and activities coordinator the place has turned around. Morale seems good and much, much less of the 'us and them', more 'all us' now."

J R
carehome.co.uk rating: 3.83 out of 5

"My father has been a resident at Plas-y-Dderwen for almost three years. We as a family were very reluctant to put him into a care home but as he had vascular dementia there really was no alternative. He settled into the home very quickly and really liked the staff and the residents. He would often tell me how lovely the place was and how lovely the people there were. He really enjoyed the food and the activities he took part in. I know he could be difficult at times because of his dementia but the staff were always kind and respectful to him leaving him alone when he wanted to be left alone. Sadly my father passed away last week. Everything possible was done to make his passing as easy and pain-free as possible. I can not thank the staff enough."

Wendy B
carehome.co.uk rating: 5.00 out of 5

"My sister-in-law was very well-treated and comfortable. She spent two years in the home and although she had extreme mobility problems, she received the highest care. Thank you to all the staff."

Enid C
carehome.co.uk rating: 4.50 out of 5

"The care my sister received was exemplary, particularly in the last 6 months. Staff are caring, considerate and respectful of us as a family and of my sister as a resident. In my sister's final weeks the staff management, nursing and caring went above and beyond, being observant and watchful whilst being discreet."

Pat K
carehome.co.uk rating: 4.45 out of 5

"My wife was a resident at Plas-y-Dderwen Care Home for 2 years. She had a severe stroke and was transferred from the hospital to the home on the 15th of April 2021. I cannot speak too highly of the care and support my wife receives. The staff have been wonderful in every respect. I would recommend Plas-y-Dderwen Care Home to everyone."

A R
carehome.co.uk rating: 5.00 out of 5

"What a beautiful care home! Lovely staff, beautiful surroundings and excellent care. I feel confident my friend will be very, very happy here. Thank you everyone for looking after my friend."

M G
carehome.co.uk rating: 5.00 out of 5

"My mother was in Plas-y-Dderwen Care Home for five weeks (until her death). She was extremely frail and very difficult. They coped with her very well. She was happier when left alone and they intervened as little as possible only giving care when necessary. They dealt with her passing extremely professionally. We were completely happy with her care."

Peter J
carehome.co.uk rating: 5.00 out of 5

"My mother was transferred to Plas-y-Dderwen Care Home on the 20th of January, although it was sadly only for a short time I have nothing but admiration for the staff at the home who was an absolute credit to you. Nothing was too much trouble for them. The care and compassion for my mum and the family were second to none. We as a large family all agreed the staff went above and beyond for each of us and even when our mum sadly passed they conducted everything with dignity and were very supportive of the family. A few days after Mum's passing we felt we needed to go and personally thank them which we did. Thank you staff at Plas-y-Dderwen Care Home, you are forever in our thoughts."

Paul H
carehome.co.uk rating: 5.00 out of 5

"I just wanted to say a personal thanks for all the efforts of the team in supporting the spouse during a recent bereavement and going the extra mile in putting a plan in place to facilitate her attendance at the funeral. Whilst she didn't understand all of the time due to her dementia diagnosis she did at times and it was fitting that she was there to sing Arglwydd Dyma Fi a hymn of her choice with tears in her eyes. The staff supporting her were professional and calm at all times. Other thanks to the home and chef for agreeing to host the afternoon tea so that she could attend and share many fond memories with people in a relaxed and supportive way in surroundings that were familiar to her."

C B
carehome.co.uk rating: 4.17 out of 5

"My wife and I wanted to take the opportunity to express our thanks to all of the staff at Plas y Dderwen. My father is 82 and, sadly, now in need of professional care. Every time we have visited, we have found the facility to be very clean and tidy - there is none of the odour often associated with nursing homes - it smells lovely in there! The staff are friendly and seem very happy to be working there - we always get a smile and a hello. More importantly, the residents are clearly well loved and cared for. I took the time to speak to one unsuspecting resident and asked him how things really are - without hesitation, he replied "I love it here - all the staff are wonderful" We have lived in the USA for 18 years now and have found it difficult to see how his condition has slowly taken its toll. It is however of huge comfort to us that he is being looked after by such a compassionate and caring group of professionals. We thank you from the bottom of our hearts."

Mike T
carehome.co.uk rating: 5.00 out of 5

"My dad sadly passed away on Thursday, November 17th. On behalf of my family, I couldn't find a thank you card big enough to express our sincere thanks and gratitude to the manager and her staff. They always showed dedication and enthusiasm in caring for Dad. The support and empathy given not only to Dad over the last few weeks but to us all as a family. It was always lovely to see staff smiling while carrying out their duties. It means so much to the residents and visitors who were always welcomed with a smile and greeting; it makes for a lovely, caring, homely atmosphere. Our sincere thanks and congratulations to the dedicated manager and her wonderful staff. Excellent manager."

Linda L
carehome.co.uk rating: 4.83 out of 5

"Very warm welcome on arrival, offered a beautiful cup of tea and made to feel right at home. All residents were happy and content throughout my visit. Such a lovely inviting environment, very homely. I look forward to returning in future."

A C
carehome.co.uk rating: 4.50 out of 5

"The family travelled for three hours to reach the home and were treated to tea/coffee, sandwiches and cake before travelling back. Cannot fault, the staff, go all out to make us comfortable. Exceptional, as usual. Thank you."

Helen P
carehome.co.uk rating: 4.42 out of 5

"After worrying about my mother going into care my fears disappeared very quickly. The staff were welcoming, dedicated and professional. They made time to discover the person behind the complex care needs and it was obvious that my mother became very fond of them. Her room and all other facilities were well-maintained and clean. The staff took pride in their work. They catered to her changing needs with regard to feeding and personal care, taking the time to ensure her comfort at all times. There was a feeling of well-being there and as visitors, we were also offered refreshments and counsel. When she came to the end of her life they supported us every step of the way. It was apparent that they too were preparing for a loss. I cannot speak highly enough about them and will be forever grateful for their friendship, care and support."

Cheryl J
carehome.co.uk rating: 4.58 out of 5

"On behalf of all my family who lives abroad, I want to thank wholeheartedly each and every one of the staff and management team at Plas-y-Dderwen Care Home for their kindest support. Unexpectedly, my mum became very ill last year and we were fortunate enough to find a placement for her at Plas-y-Dderwen Care Home. Just a few months later, my dad also got ill, and he was admitted to Plas-y-Dderwen Care Home. Both of my parents were able to be together until the end in the most comfortable and dignifying conditions thanks to the arrangements that everyone at Plas-y-Dderwen Care Home offered to them as residents and to us as their family. Mum passed away recently, and dad continues without her for a little longer. None of this could have been possible without Plas-y-Dderwen help. Our gratitude is infinite."

Roxana J
carehome.co.uk rating: 4.17 out of 5

"Good friendly staff went beyond allowing my friend to move rooms and providing special food. Would recommend for myself. All this during the pandemic lockdown provided an external safe room for isolation."

Jon S
carehome.co.uk rating: 4.17 out of 5

"My aunt has been a resident at Plas-y-Dderwen since August 2021. She was warmly welcomed, the staff are all very friendly and helpful not only to residents but also to visitors. The home is always clean and the procedures carried out during the Covid pandemic have been excellent."

Chris G
carehome.co.uk rating: 4.75 out of 5

"I can’t speak highly enough of Plas Y Dderwen. The care and love shown to my grandfather has been outstanding. He has been very happy here. The care staff and nurses know exactly how to handle his dementia and work with him so that he feels settled and supported. Two (nurses) in particular have been amazing with him but also with us as a family as well. My grandfather has been shown dignity and respect at all times and I couldn’t be happier with the care he has received here. We had an awful experience with a previous care home and as soon as my grandfather came here all challenging behaviours stopped which speaks for itself. I will always be grateful for the way they have treated him like family."

kirstin j
carehome.co.uk rating: 5 out of 5

"On my visits to Barchester Plas-y-Dderwen Care Home, I have found the staff most welcoming and helpful. They treat my father-in-law with the utmost respect and kindness. They will answer any questions I have regarding my father-in-law honestly and clearly. He is always clean and tidy in appearance and seems very happy within himself. He often says how nice it is there and how good the staff are."

David B
carehome.co.uk rating: 4.75 out of 5

"We visited a different care home when we were looking for somewhere for Mom and we left in tears as I couldn't imagine her there. When we went to view Barchester Plas-y-Dderwen Care Home we thought we had gone to the wrong address. It was more like entering a posh hotel and instantly we felt that Mom would be happy there. We have not been disappointed. It is always clean and tidy when we go and the staff are always very welcoming. Mom is very happy there and takes part in the activities, it is like she has a new lease of life. Can't fault the staff, they have so much respect for the residents."

Rebecca C
carehome.co.uk rating: 4.92 out of 5

"Although unfortunately, my father passed away in January this year the 18 months he was a resident at Barchester Plas-y-Dderwen Care Home were some of the happiest times for him and also the family. All the staff were so attentive to his needs I cannot praise them too much. They made him very comfortable in his final months despite the pandemic and all its problems."

Mary G
carehome.co.uk rating: 5 out of 5

"My mother became a resident in February 2017 and spent three happy years there. She suffered with severe memory problems and could not recognise her family members. During Covid-19 we were unable to visit very much and the care staff became her family. The staff cared for her throughout with kindness and compassion. In January 2021 she was able to celebrate her 100th birthday and due to lockdown, the whole family was able to see her using modern technology including the card from the Queen and a special cake organised by the Home. This turned out to be the last time most family actually saw her as she sadly died in January. We have lovely memories of her time at Plas-y-Dderwen and were always warmly welcomed when we visited."

Marion J
carehome.co.uk rating: 4 out of 5

"All the staff are very friendly and do everything they can for you. The staff are very good. The home is very clean, the food is good, and the management are very good. The biggest problem is the distance for my relatives to visit me."

Mike H
carehome.co.uk rating: 4.33 out of 5

"My father has settled really well his demeanour has improved in all aspects. Has really adapted well to the care home. Has a lot of new interests, activities and bonding with residents and staff. He speaks highly of the home and is cared for in all aspects."

Daniel P
carehome.co.uk rating: 4.67 out of 5

"Barchester Plas-y-Dderwen Care Home is lovely, the bedrooms with ensuite and immaculate, nice furniture. The staff are extremely helpful and were lovely with my aunt. Even going out of their way to ask if I needed a drink et cetera. Very keen and careful regards to COVID."

Gaynor O
carehome.co.uk rating: 4.17 out of 5

"My husband has advanced Mixed Dementia. He had been very unhappy and exhibiting aggressive behaviour in his previous care home. However, from the minute, he entered Barchester Plas-y-Dderwen Care Home, he was completely relaxed and gave no bother at All. That is not to say he has not had his moments, but, they have been handled in a manner consistent with staff who have an understanding of this condition. I believe I have a great relationship with the nursing staff. We can talk honestly to one another, and when I have mentioned something amiss regarding day to day regime, I have been listened to and action is taken. Equally, when they have a contrary opinion to mine, they can express that and give their reasoning. This is something I respect. I would like my husband to be included in more activities, but I understand the difficulties that this would give. Overall I am very grateful that I found this home, and for the care and respect given by all staff to my husband."

Grace H
carehome.co.uk rating: 4.5 out of 5

"My mother became a resident 1 year ago at the youngish age of 76 with dementia. We picked this home as we knew that she would have a good quality of life with plenty of stimulation and activities to keep her occupied. The staff have been brilliant and made her feel very happy and included. She has done much more in the last year, than she has done in a long time, like exercises, cooking, gardening, which can only be a good thing. I had a heavy heart at putting her into care, but I know it has been the best thing for her, emotionally and mentally. Nothing is too much trouble for the staff, and they are all very friendly and caring."

Alison H
carehome.co.uk rating: 4.58 out of 5

"When approached by a member of staff, my husband responds in a positive manner. This gives me the confidence that he is well treated in my absence. Members of staff also treat me with respect and I feel welcomed whenever I visit."

Anne E
carehome.co.uk rating: 4.17 out of 5

"My uncle (a resident) and aunt recently celebrated 70 years of marriage. On the day, the care staff 'went the extra mile' to ensure the day was memorable for them. A few family members were able to join them for coffee and cake, it was a lovely afternoon. It was so kind and thoughtful of the staff. On previous visits to Plas-y-dderwen, I have always found the staff friendly. The rooms are pleasant and the grounds neat and tidy."

H H
carehome.co.uk rating: 4.25 out of 5

"The staff were very accomodating and pleasant. The whole visit was made very enjoyable and comfortable."

Eirlys B
carehome.co.uk rating: 4.58 out of 5

"The manager and staff are very friendly, approachable and always keep you informed. Residents are always encouraged to join in activities which they enjoy and are done regularly. The care is outstanding."

Gillian B
carehome.co.uk rating: 4.58 out of 5

"Having previously visited a family friend at the home our family were delighted that there was space for our uncle. It made our day because we don’t think there is another home that can match Plas. When you walk into the home (Covid permitting of course) it looks and smells fresh and clean. We were unable to physically visit our uncle for some time during the pandemic but this didn’t stop us from communicating with him and we could see via our virtual calls that he was happy and well looked after. The staff have been amazing looking after everyone and it really feels a happy place for residents but staff as well. Our uncle doesn’t think he’s actually in a home, the last time I visited he remarked that he was enjoying living in this hotel and they even let him help with the gardening! What he was referring to was one of the activities that had been provided for residents. We cannot be happier and we would recommend Plas to anyone who’s considering it."

G E
carehome.co.uk rating: 5 out of 5

"On behalf of all the family (and we are big!) I would like to express our sincere thanks and congratulations to the manageress and every single member of staff for their dedication, support, love and devotion shown to residents, families and friends, particularly through these very difficult times. We do appreciate e that it has been a very difficult, stressful and very sad time, our hearts go out to you. We are truly grateful to everyone. Thank you so much. Keep up the good work."

L L
carehome.co.uk rating: 4.67 out of 5

"My uncle has been a resident of Plas-Y-Dderwen for a long while now and I cannot speak highly enough about the staff's commitment to his and other residents wellbeing. It has been a while since we were able to visit due to Covid regulations but, the manager and her staff have been superb in keeping us updated on how our uncle is, plus we have been able to see him virtually on special calls arranged by the home. When I was allowed to visit again recently it was nice to see that the home was still as clean and welcoming as it always has been. In tough times the staff have obviously only had one thing on their minds and that is the resident's welfare and this was obvious from the stories my uncle told me of the activities he had been part of during the time we were not able to physically see him. I think his words were this is like home from home except I have plenty of friends and things to keep me occupied. High praise indeed from my uncle. We would highly recommend this home."

Richard J
carehome.co.uk rating: 5 out of 5

"The staff team have been very supportive keeping me in contact with my auntie during the covid pandemic, they’re always friendly and helpful. The manager is also very supportive and professional always putting the residents first. I am very thankful for you all going above and beyond."

Deborah D
carehome.co.uk rating: 5 out of 5

"It’s always a pleasure to visit Plas-y-Dderwen, the staff throughout the home are always very welcoming and the home is kept fresh and clean. Throughout this past year with covid-19 and such a drastic change in circumstances, the staff have been truly amazing. We’ve had regular updates with being unable to visit and have really felt involved. The support from the staff and management is impeccable."

Sally R
carehome.co.uk rating: 5 out of 5

"From the day my father went into Plas-y-Dderwen, I have nothing but praise for the staff. Within the initial first two weeks, my father settled in as if he had been there for years. The staff are all very kind and respectful to him. Dad is always spotlessly clean and well-groomed. He is also well-fed and hydrated at all times. To see him as happy and contented as he is makes us as a family feel he is in the right place."

Wendy B
carehome.co.uk rating: 4.83 out of 5

"Very happy with his care and appearance. All is good."

Daniel P
carehome.co.uk rating: 4.83 out of 5

"Mother has improved greatly. She always appears in the photos on the website. The visiting pod is an excellent facility. We are always informed of any problems immediately. Would highly recommend."

Helen P
carehome.co.uk rating: 4.33 out of 5

"Very impressed given the current climate."

Guy D
carehome.co.uk rating: 4.33 out of 5

"Fantastic support at all times to all members of our family. The carer is very attentive towards Mum and always ensures she is content and warm in the pod. Staff on the unit are very professional and extremely caring and supportive."

Sharon D
carehome.co.uk rating: 5 out of 5

"Staff friendly and helpful. Resident well turned out. Staff with a caring attitude, and seemed to have a genuine interest in the resident's background and interests, using the knowledge to try and encourage conversation."

Rhian
carehome.co.uk rating: 4 out of 5

"My husband was admitted to Plas y Dderwen from the hospital during the lockdown and consequently, I was unable to visit him in his new surroundings, which proved extremely stressful for me. The video link provided by an enthusiastic entertainment personnel, therefore, became my lifeline. I could see that my husband was well presented at all times, was gradually putting on weight and this reassured me that he was being well looked after. Admin and nursing staff were always most accommodating when I troubled them with frequent enquires and it was extremely pleasing to be able to build up a rapport with many staff members during garden visits. I very much look forward to the time when visits will again become possible."

E E
carehome.co.uk rating: 4.92 out of 5

"Given the obvious challenges of the past few months the staff of Plas-Y-Dderwen have been nothing short of amazing. Their commitment and compassion has been such that we've felt there's actually been an improvement in my mother's mood and wellbeing. Thank you all."

James K
carehome.co.uk rating: 5 out of 5

"My husband, having had a torrid experience in a previous care home, has been happy and contented in Plas-y-Dderwen since the moment he crossed the door. I cannot speak highly enough of all the staff. They are caring, professional, funny, innovative, enterprising and obviously take great pride in their work. A truly unique place of safety and care my precious husband who has dementia."

Grace H
carehome.co.uk rating: 4.83 out of 5

"Amazing home, clean and fresh. Staff are always willing to help and friendly. The manager is full of life, very helpful and knowledgeable. They have a variety of activities and always put residents care and welfare first. A first-class home, which is highly recommended."

Rhys D
carehome.co.uk rating: 5 out of 5

"The overall cost is very high. The number of "Extras" charged is annoying and unnecessary considering how high the overall fee is. Not always very good at keeping us informed about any problems or decisions. The staff and management are friendly. The activities for the residents is very good and creates a community feel, however, Mum is not able to take part."

Paul R
carehome.co.uk rating: 3.33 out of 5

"In our experience, we can not praise the staff at the home enough. They all have been wonderful to our father. From the moment he entered the home in October, he was treated with great care. We have a great rapport with all the staff, management and carers as well as the nursing staff. The entertainment they provide in the home has made such a difference to our father; great stimulation to his mind."

Rob G
carehome.co.uk rating: 5 out of 5

"The activities coordinator went above and beyond, lending my mother in law his own phone for us to be able to video call her. It was particularly nice during the lockdown, but actually will be useful going forward too as we live 6 hours away so visiting isn’t easy. Sometimes we would be on the phone for nearly an hour so it was really very kind and thoughtful."

Cathy G
carehome.co.uk rating: 3.83 out of 5

"My mother has been a resident for several years and I have nothing but praise for the care my mother has received in the home. Any changes in care are discussed with me first and the staff have always been considerate, open and honest. I have no reservations in recommending Plas y Dderwen and I have recommended Barchester to my extended family who have also been very happy with the care their parents have received."

Alan S
carehome.co.uk rating: 3.58 out of 5

"Well done, fantastic care home run by fully trained and enthusiastic staff. The management are full of energy and enthusiasm. They are always willing to help and offer the best advice available. They offer great activities and kind, caring staff. I can’t fault the care received at the home. It’s a very pleasant atmosphere and a clean, well run organised home. Fantastic value for money from the care provided. I highly recommend this home and it’s a credit to the organisation. Five-star service."

Glenn D
carehome.co.uk rating: 5 out of 5

"My mother has been a resident at Plas Y Dderwen, Towy unit, for several years and all of the staff have made both my mother and the family feel most welcome from the outset. The staff have cared for my mother with dignity and respect, have taken the time to be more than just her carers and have often gone beyond the call of duty. The resident's garden and the recent refurbishment provide a wonderful environment for both residents and their families alike and the activities staff also maintain the vital link between the residents and the local community which is so important. The staff should also be applauded for doing such an amazing job during the current pandemic. They have worked tirelessly to not only keep the home clear of the virus but also ensure that my mother and the family can keep in touch whilst the home is closed to visitors. I personally cannot thank the staff enough and consider ourselves very lucky to have found my mother a place at such a caring home."

Simon C
carehome.co.uk rating: 5 out of 5

"We'd just like to thank all the dedicated staff and volunteers who are doing a fantastic job looking after the residents to keep them safe, happy and occupied during this very difficult time. Wishing everybody at Plas y Dderwen a continued safe and successful lockdown."

E J
carehome.co.uk rating: 3.92 out of 5

"The staff go above and beyond in their care for residents. My father has been a resident for 18 months and in his own words, he is content and it is his home. He suffers from dementia and gets confused but even during this difficult time, with staff having to wear PPE at all times, he has never been distressed, which shows how well the staff are managing to keep everything as normal as possible with internal activities and events. We thank you so much knowing that you care for your residents as though they were members of your own families. Bless you all."

Judi S
carehome.co.uk rating: 5 out of 5

"My mother was a resident for a short while. During which she was cared for in a sensitive and professional manner. Communication between the home and family was excellent during these difficult days of lockdown. I appreciated the facility of video calls. It made all the difference to me, to see my mother as there was no visiting. The death of my mother was handled well and empathetically. My thanks to the staff involved."

Enid E
carehome.co.uk rating: 4.25 out of 5

"I am really happy with the care my mother is receiving. All of the staff are doing a wonderful job keeping residents safe at this difficult time. Being able to have face to face contact through WhatsApp has been wonderful. Thank you so much!"

Shan J
carehome.co.uk rating: 4 out of 5

"The staff at Plas-y-Ddweren always go above and beyond to support their residents. I have nothing but praise for the home and the care my grandfather receives. Since moving there he has gained a new lease of life and is back to the same character he was many years ago. We are very lucky to have found Plas-y-Ddweren. From the well thought out activities offered daily to the amazing food on offer alongside care and compassion from all of the staff makes the home a fantastic place for it’s residents and those who visit. I can’t praise it enough"

Rebecca G
carehome.co.uk rating: 5 out of 5

"My father became a resident at Plas-y-Dderwen in September 2020. He had progressive Alzheimer's disease and is currently in the home. From the very first day of his acceptance into the home, my mother and I witnessed incredible professionalism, care, support and empathy from the staff and the manager. This extremely high level of care has continued, under the care of the current manager, her team and the staff. Particular immense thanks also need to be highlighted for the incredible care my father has received from the Gwili staff care team; my mother and I are overwhelmed by the level of care provided and also their treatment of us when we visit. Staff ensure at all times that my father is supported and well cared for; his condition is well managed at all times. They also listen to us and our views and show incredible respect for our feelings, especially during challenging times, they treat us so well. We receive such a welcome when we arrive and they work incredibly hard."

Lisa P
carehome.co.uk rating: 5 out of 5

"My mother is a resident at Plas-y-Dderwen in Carmarthen. Whilst the last few weeks have been difficult I must praise the staff for the care and love they have shown towards my mother. Regular video links clearly show that she is comfortable and well looked after. I really can not thank them enough. They are all heroes. Da iawn pawb."

Neville
carehome.co.uk rating: 5 out of 5

"At this difficult time we as a family want to thank Plas-y-Dderwen for all their amazing hard work and support. They not only take care of our most treasured possessions as their own family they also support families at difficult times. We are so blessed to have this fantastic centre as our extended family. They have gone above and beyond arranging video calls regularly so we can see our loved ones. Thank you for all your hard work. We are truly grateful to all the staff."

Tracy A
carehome.co.uk rating: 5 out of 5

"My Auntie has been at Plas-y-Dderwen for a number of years. Previously she was living on her own in a flat, and her health and general well being deteriorated and she needed to find a residential care home. It wasn’t long after moving into at Plas-y-Dderwen that everything about her improved, she put on weight, felt happy and really enjoyed the interaction with staff and fellow residents. This has continued, and I am very happy with everything Plas-y-Dderwen has provided for her."

Mike G
carehome.co.uk rating: 4.92 out of 5

"From the very first visit we loved this home. Mum has been looked after so well and the staff are all like family. If and when the time comes I would have no hesitation to book a room for myself. Thank you all so very much."

Debbie A
carehome.co.uk rating: 5 out of 5

"All staff are looking after our loved ones at this difficult time just as they always do. They are so caring and loving we cannot praise or thank them highly enough. Stay safe and well. I am clapping for you!"

Judi
carehome.co.uk rating: 4.75 out of 5

"I am writing to thank the nurses, care assistants, cleaners and all support staff at Plas-Y-Dderwen, Towy unit, for caring so well for my dear wife. She has been suffering from MND (Motor Neurone Disease) for many years and now needs around the clock nursing care. I cannot speak more highly of the compassion, understanding and kindness they all show towards my wife and fellow residents. We as a family are all so very grateful for their kindness and dedication, especially in these challenging and strange times we find ourselves in now. Without your wonderful care and attention you are delivering to my wife, she simply would not be able to get through each day as she does, with a big smile and a thumbs-up signal. Stay safe, Stay Strong, look forward to the day we all meet again."

Geoffrey T
carehome.co.uk rating: 4.5 out of 5

"The care and love shown to Dad by all staff members is wonderful. He couldn't be in a better place. Thank you."

Judi F
carehome.co.uk rating: 4.58 out of 5

"We are very pleased with the care my father receives. The carers and staff are very professional and compassionate and treat residents with respect and good humour and as individuals. They are always friendly and communicative. We are kept up to date as my father's care needs develop. The communal areas and individual rooms being kept to a high standard of repair and cleanliness makes for a pleasant welcoming environment for residents and visitors."

Clive M
carehome.co.uk rating: 4.67 out of 5

"Dad is very happy here, the staff are very caring and could not do more to make him feel at home and secure. Thank you."

Judi F
carehome.co.uk rating: 5 out of 5

"Excellent care home. Staff are outstanding and go above and beyond for residents. My mother-in-law arrived in a very distressed state and thanks to the wonderful care provided she made significant progress. Highly recommended. A big thank you to all the staff on the Teifi unit."

Carol
carehome.co.uk rating: 4.58 out of 5

"We have to be thankful and hope that there will always be enough of you (the staff) to care for the aged and needy. The staff are doing for us all such an important job. What can be more important than caring for the old and infirm? Please tell this to the politicians!!! Thank you."

Rodney T
carehome.co.uk rating: 4.75 out of 5

"The home is always very clean and tidy and all the staff are very friendly and helpful. They all seem to enjoy their work and really care for the patients. The food is very good and there are many activities arranged for the residents."

E B J
carehome.co.uk rating: 4.75 out of 5

"The aspect of the home is very light, open and friendly. The staff are very helpful and answer all questions fully and honestly."

Elizabeth R
carehome.co.uk rating: 4.42 out of 5

"Very pleased with Plas-Y-Dderwen Care Home. Would like to see more day trips for residents that are well enough to travel. Thanks"

C W
carehome.co.uk rating: 4.75 out of 5

"I find the home very friendly and staff lovely. Viewed many homes and this one felt friendly on first impression."

Tina A
carehome.co.uk rating: 4.5 out of 5

"I thought you had to die before you went to heaven."

Eric J
carehome.co.uk rating: 5 out of 5

"Very friendly and caring staff. Management always available to talk to. Unable to compare value for money as I am fully covered by the local health board."

Anthony Dehyer A
carehome.co.uk rating: 3.91 out of 5

"My Father is very happy in Plas-y-Dderwen. He is well cared for and always happy and content. The staff, without exception, are wonderful. They are very caring and professional at all times. The establishment is always clean and tidy. Everyone is treated with respect and dignity. The management is excellent and very hands-on. Well done Plas-y-Dderwen."

Sian L
carehome.co.uk rating: 5 out of 5

"My 95-year-old Mother was placed in the care of Plas-y-Dderwen following a fall at her home and subsequent treatment in hospital. The care she received at the care home was more than adequate for her needs. All the staff took great pleasure in making sure her medical and physical needs were met until her passing at the end of May 2018."

J H
carehome.co.uk rating: 4.42 out of 5

"My mother has been a resident in the home for nearly 7 years. Whilst there have been numerous changes and issues with management and support staff over this period, I am now very happy that with the current management, a different culture has evolved. I am extremely impressed with the open door policy and level of engagement that is now in place. When issues have been raised there has been an immediate response. This is impressive and very welcomed. I can not praise the staff any higher. I spend many hours at the home and can see for myself how much care and support is given to residents."

Neville D
carehome.co.uk rating: 4.92 out of 5

"During my eight week stay in Plas-y-Dderwen I have been very well cared for by a friendly, polite team of carers, both day and night in Gwili Unit. Without exception, they have gone out of their way to provide me with a home from home. I will miss them all. The ethos for this caring, professional attitude, starts with the leadership from the manager who has been friendly and helpful from the outset. Our first meeting was in the hospital in April. I thank them all for what they have done."

M T
carehome.co.uk rating: 4.64 out of 5

"Plas-y-Dderwen is home from home. It has a lovely homely atmosphere. The overall standard is excellent. The care and support to both residents and family and friends is carried out with kindness, dignity and empathy. There is always some form of activity going on and outings to go on. The residents are encouraged to take part, as are family and friends. The management side of things has always run smoothly and efficiently. Plas-y-Dderwen is our extended family. We have no hesitation to recommend it."

Linda L
carehome.co.uk rating: 5 out of 5

"In reception there is filter coffee and homemade cakes that make for a warm welcome. My mother's unit was nicely decorated with an open plan kitchen/living room, large bedroom and en-suite bathroom always clean and well presented. The staff are very caring and nothing is too much trouble. They are patient and treat residents with dignity as if their lives really matter. They genuinely care about their jobs. The food always looks appealing."

David M
carehome.co.uk rating: 5 out of 5

"I cannot put into words how impressed we were with the staff at Barchester Plas-y-Dderwen Care Home. They worked very hard to help us in a sad situation, they showed compassion, empathy and genuine care day and night to both the patient and family. The home is clean, bright, cheerful. Attention was paid to little details like ensuring the patient can see cards and flowers that have been sent. Rooms are clean, accessible and can be filled with personal belongings. Pets are also allowed to visit. Great dignity was given during end of life care and I honestly cannot thank the staff and the manager enough for the help they gave us. Thank you."

Nikki
carehome.co.uk rating: 4.58 out of 5

"My niece has been a resident of Plas-y-Dderwen for nearly 2 years and all I can do is praise every member of staff. The manager and all her team have been brilliant and my niece passed away last Friday in a caring environment."

Mary J
carehome.co.uk rating: 5 out of 5

"Although my mother was only in the home for five months she thought of it as her home. The staff are all amazing all showing a high standard of care. Nothing was too much trouble for them. All the staff were pleasant and helpful and mum saw the manager or deputy on a daily basis. The home had high standards of care and cleanliness which were maintained each day. Mum didn't have a very good appetite. The staff all tried to encourage her with different foods and drinks. I would thoroughly recommend Plas Y Dderwen Care Home."

Anne A
carehome.co.uk rating: 4.92 out of 5

"My mother has been a resident at Barchester Plas-y-Dderwen Care Home for very nearly ten years, suffering from Alzheimer's. During this time, I have seen many changes in personnel but one thing that has been consistent has been the care and kindness shown to her by staff. She has always been treated with respect with regards to her dignity at all times. Nurses, carers, housekeeping staff all spare the time for a friendly chat. Although she is now unable to communicate verbally, every effort is made to understand her needs. All staff have always been friendly and welcoming to us as a family, always ready to listen to any concerns we may have and to give us support when needed. Many staff are welsh speaking."

H K
carehome.co.uk rating: 4.5 out of 5

"All staff extremely helpful and attentive to my mother's needs and always available to explain and discuss my mother's condition. All areas are very clean and plenty of well tended outdoor space."

P J
carehome.co.uk rating: 4.75 out of 5

"My mother has now been living at Plas-y-Dderwen for a year, within this time she has been treated with the utmost respect, treated with dignity at all times. The staff team do their utmost to meet my mother's needs in order to live a life she can enjoy. My mother is very happy and content at the home. Staff are very friendly in their approach not only to my mother but to us as a family, keeping me up to date with my mother's health. It's a well led and transparent home."

Kay M
carehome.co.uk rating: 4.83 out of 5

"Mum was a resident at this care home for nearly four years. She was treated with respect and compassion by all members of staff. It is a well kept and well-resourced home with very competent, well qualified and experienced staff. The public areas are welcoming and homely with modern furniture and tea and coffee making facilities. This makes visiting a pleasant experience when coupled with the fact that all members of staff greet you warmly whenever you visit. The food is very good and the kitchen and dining areas are excellently maintained. The laundry facility is excellent with resident's clothes are being very well looked after. Rooms are light and airy and well kept. I do not have a single negative comment about this care home and the decision to have it as my mum's home for the last years of her life was one that this family will never regret."

Gwyneth A
carehome.co.uk rating: 5 out of 5

"This home delivers a high standard of care with exceptional professionalism whilst maintaining a homely environment. All staff are knowledgable and the manager has a presence and is accessible for a chat if needed. Lovely home and would highly recommend"

S Davies
carehome.co.uk rating: 5 out of 5

"I always consider it important to commend people on good service so on returning from my visit to Plas Y Dderwen where I was arranging the admittance of an elderly friend on behalf of her family I wanted to thank all the staff publicly for their sincere and professional reception. It is also important to note that I have been an independent financial adviser for over 35 years helping clients with Long Term Care needs on behalf of their families so I have visited many homes across the country covering all aspects of care needs so I hope this helps to qualify this review for anyone considering Plas Y Dderwen for their elderly loved ones. To further qualify my review I also spoke to the family of a resident who has been there for five years and they confirmed the home was now under the best management of that period so I hope they are all encouraged by my review and the comments of the family I met today."

David F
carehome.co.uk rating: 5 out of 5

"My husband was admitted to Plas-y-Dderwen following a near-fatal stroke complicated by Parkinson's Disease, and needed a high level of care. At Plas-y-Dderwen we have found a level of care and genuine concern that we had not dreamed of :- the staff are respectful and genuinely compassionate, and very attentive to my husband's needs, and provide a very professional service. However, it is the personal touch which has meant so much : every member of staff seems to have a genuine interest in, and concern for, the residents, and my husband has been treated with the utmost respect and compassion by everyone. He now has his own Key Worker, which enhances the personal connection, and has begun to make some progress towards recovering his speech, and some mobility. I have also experienced a high level of concern and support for myself, and I do nit know how I would have coped without the help I received from everyone there. I cannot recommend Plas-y-Dderwen as highly as it deserves."

Jeannette R
carehome.co.uk rating: 4.25 out of 5