Meet the Marriott House and Lodge Care Home Team

Hello, my name is Mark Anthony Serrano and I am the Deputy Manager here at Marriott and lodge. I was recently promoted from my senior nurse position and I am really proud of this achievement. I have over 16 years of nursing experience including working for the NHS.

Apart from the nursing profession, my passions are cooking and sports.

Working in a diverse and multifaceted medical industry have thought me how to value and appreciate collaborative and patient centered care. As the new nurse on the block, I am striving on learning new things, creating lasting memories and continuing my life goal of redefining patient centred care.

My name is Christina, I have worked at Marriott House and Lodge for many years! and I have many years of experience in the Care industry. I am responsible for the day to day running of Marriott Lodge.

 I take pride in looking after the resident's day to day requirements and well-being while also managing the care team. Quality of care is always my top priority, and I see my role as ensuring this is delivered in every single way.

In my spare time, I enjoy attending my local church, reading and helping and spending time with my friends and family

I have worked at Marriott House and Lodge for over 21 years in a variety of roles.

I began my Barchester journey as a Night Care Assistant in 2000. Through completing care qualifications, I progressed to Senior Care Assistant and, more recently, I have also adopted the responsibilities of a Care Practitioner as well. I have also been involved in activities within the home and have lead the Activities Team for many years. I have completed many training courses through the Barchester Healthcare Training Academy, which have further enhanced my skills in a range of areas, including, care, activities and providing training. I now share my time between being a Care Practitioner and the home administrator.

I am currently enjoying the role of Administrator.  A job role I have been involved with for many years. 

I am very much involved in the ‘whole home approach’ in regards to the care we provide as a care home; my hands-on approach allows me to work closely with all members of the team and help them to develop their skills.

Dignity in care is a particular area that I am always keen to promote within the home and I believe that we can all enhance the lives of residents.

My name is Jeff and I am the Head Chef here at Marriott House and Lodge. 

I am self-motivated with good knowledge and in-depth understanding in the preparation and presentation of meals with a focus on traditional favourites.

As the Head chef, I take pride in my work and diligent care to ensure daily meals are prepared as per the weekly menu’s requirements. I am a highly organised and have excelled at managing and working closely with the kitchen team and all the staff members to ensure the effective running of the kitchen. 

Hello, my name is Matt and I am the Head of Maintenance and Health and Safety Champion at Marriott House and Lodge. 

I have worked at the home since 2014, initially in the kitchen and housekeeping teams before moving to maintenance team. I have headed up the maintenance department since 2023

My aim is to provide our residents, staff and visitors with a comfortable building, and surroundings they can feel safe and happy in at all times.

Hello, my name is Tania. I am the Head Housekeeper at Marriot House and Lodge. After 20 years of working in children’s residential homes I made the move to adult’s homes and have not looked back. I really enjoy working at Marriot House and Lodge, chatting and singing with residents, and joining creative activities and quizzes. I take great pride in my team's work keeping both the House and Lodge clean and homely.

Hi. My name is Clara, I joined the Administration team at Marriott House and Lodge in October 2021. It’s a pleasure to support our residents and to greet their families and friends at the door when they arrive at Reception. I have worked in various administrative roles both in the UK and overseas for the last 8 years and I feel proud and fortunate to be a part of the team at Marriott House and Lodge. In my spare time I study English language at university and teach English as a second language online. I also enjoy netball.

Audrey has have lived within the Marriott House and Lodge community for a year and was voted in by fellow residents to take on the role of Resident Ambassador.

The role includes supporting other residents to have a voice within the home. They will meet regularly with the management team and help enhance life at Marriott House and Lodge for all. They will also be involved in the homes community engagement team to help find ways of maintaining and enhancing community involvement. 

Audrey said ‘she is privileged to take on the role and help individuals to enjoy life at Marriott House and Lodge’. 

Hi my name is Kate, I am a Care Practitioner here at Marriott House and Lodge. I have worked at Marriott House for over 20 years and in that time I have worked my way up from a carer to the care practitioner role.

The Barchester Training Academy has helped me further my career; I completed my NVQ Levels 2 and 3 in Health and Social Care with them and I am also a qualified NVQ assessor.

I support the nurses here to ensure that care is delivered with dignity and respect, putting our residents at the centre of the support that we provide, with a guarantee that they can continue to live their lives in the way they wish.

I am also the speak up champion for the home I act as a voice for colleagues to express their ideas, develop new ways of working and a pathway for them to report concerns. I regularly meet with the manager to discuss the running of the home from the colleagues perspective. 

I am proud to be a volunteer at Marriott House and Lodge. I was privileged to be nominated and went on to be crowned Barchester Healthcare's National Volunteer of the Year.

It is my greatest pleasure to be able to support the home regularly throughout the week. I visit individual residents and support the team at Marriott House where I can. I have also been providing a religious service on a Sunday morning.