What is Barchester Healthcare’s approach to visiting?
It is vital that we maintain the infection control we have in place in our homes and hospitals at present. Visiting is not as it was pre Covid-19 and all visits must be booked and planned and only permitted if the service is safe to receive visitors.
To see our visiting rules and procedures for all localities, please use the links below:
Who can come for a visit?
Anyone can visit a resident/patient living in our homes and hospitals and we have a range of visiting options to support this. We ask that only designated and named visitors visit indoors and that testing and meet & greet protocols take place before entry. Please contact the home/hospital and discuss with them what visiting options are available to you.
When is visiting permitted?
We are offering visiting 7 days a week in all of our services. Sadly, visiting can be postponed temporarily, for example if there is a new Covid-19 case or change in government or local public health guidance, and therefore may be subject to last minute change or cancellation. We will do our best to contact you in advance if this happens.
Which residents/patients will be permitted a visit?
All residents and patients in Barchester services should be supported to have a visit wherever possible.
How do we safely permit a visit for a resident/patient who cannot social distance?
For residents/patients who cannot observe social distancing we offer a range of visiting options including our comfortable visiting suite, window visits or indoor bedroom visiting with the protection of PPE and testing for designated named visitors. Please contact the care home/hospital for more information.
How do I book a visit?
Please click here book your visit. Alternatively, please use the drop down list at the bottom of this page or visit the homes website where you can book a visit by clicking 'Visit a Resident' button at the top of the page. We would appreciate your support to ensure that only one slot per resident is booked and that you support us in making the visiting approach fair for all.
How far in advance can I book my visit?
Bookings can be made 28 days in advance.
How do I know my booking is confirmed?
You will receive an email confirmation once you have selected your booking time. You will also receive a SMS text message as a reminder in advance of your visit.
How do I amend or cancel my booking?
You can cancel your booking by clicking the link in your email confirmation, or alternatively please contact the home for support.
What infection control measures do I need to follow on the day of visit?
Infection control remains to be incredibly important at this time. We will ask you to arrive in a face covering and follow our stringent meet & greet protocol on arrival, this includes having your temperature taken, washing your hands and confirming you are feeling well and haven’t experienced any symptoms at present or been exposed to another with Covid-19. If you are visiting inside the care home, we will also ask you to complete a Lateral Flow Device test in line with government guidance which can take up to 30 minutes to complete. Please comply with government guidance at all times including social distancing.
What should I do when I arrive for my visit?
Designated visitor – Indoor Bedroom Visit
When you arrive at the home, please let the home know. Someone from the home will then give you a Lateral flow device test so that you can test yourself, please note that can take up to 30 minutes to get the results of the test. If the test is negative, you will be able to enter the home following normal meet and greet and infection control protocols in place. If your result us positive, you will not be able to enter the home and will need to organise a PCR test for yourself.
Visiting Suite and Outdoor Visit
We would ask please that each visitor stays within their car until 5 minutes before their scheduled visit time. At 5 minutes before your visit time we would ask you to stand near the entrance to the visiting area at a safe social distance from any other visitors until you are escorted by a member of staff to your outdoor visitor area or visiting suite.
What are the Terms and Conditions of visiting?
The terms and conditions for visiting will be emailed to you upon confirming your visiting time and displayed in the home. The details we share with you form the conditions of our code of conduct and must be adhered to at all times. Any failure to comply with the measures listed may unfortunately result in your loved one having to isolate for their safety for 14 days in line with government guidance.
Why do you need all my contact details for the visit?
Each visitor must provide contact details in order to participate in the country specific testing and tracing programmes in place. If there are any cases of Covid-19 that may impact you we would then be able to provide your details to public health authorities in line with the guidance.
Book a 30 minute resident visit
Select the home you would like to visit from the dropdown list below:
Visiting a patient in our Independent Mental Health Hospitals and Complex Care Services
If you would like to book a visit to see a loved one at one of our Independent Mental Health Hospitals or complex care services, please click on the appropriate link below to take you through to the booking page for that hospital/service: