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Study reveals NHS patient satisfaction up

Study reveals NHS patient satisfaction up
29th October 2012

Data revealed by the Department of Health has shown that the vast majority of patients are satisfied with the level of care they receive from the NHS.

Research into the initial NHS 111 pilot sites found that 92 per cent of callers are satisfied or very satisfied with the service.

Health minister Lord Howe stated NHS 111 is benefiting patients by improving access to urgent care services, as well as ensuring they "get to the right service, first time, to meet their medical needs".

"Of course, it is early days for NHS 111 and this report is based on the first four pilot sites," he said, adding 13 sites are now up and running across the country.

Professor Matthew Cooke, national clinical director in emergency medicine, pointed out there is strong support for the scheme across the NHS.

Earlier in the month, the Department of Health confirmed that doctors working in the UK are to be subject to regular checks under new plans.

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