Meet the team

Our staff are what hold the home together. Each one of these team members are dedicated to providing high quality care and services to those we support, and ensuring that residents enjoy all aspects of life at our home. See below to meet some of our friendly faces:

Care homes and elderly care from Barchester Healthcare

Felicity Motcho

General Manager

Hi, my name is Felicity and I am the General Manager here at Thackeray House. Welcome to our website!

I have over 20 years’ experience in the care and housing sector. I am passionate about leading care and housing within the industry and I take pride in all I have implemented and achieved in my 20 years plus working in this area.

Furthermore, I worked as Head of Care and Housing for over 10 years in my last role and I was part of the senior executive management team. Ultimately, I was the Registered Manager for the Nursing Home and Domiciliary Home Care Services and I managed all of the sheltered housing stock and lease-hold properties. I also managed senior level staff, from managers to nurses. 

My main focuses here at Thackeray House are to put residents first, raise staff morale and ensure that the home is well lead.

Care homes and elderly care from Barchester Healthcare

Tracy Robertson


I have worked in an administration since leaving school at age 16 and have been at Barchester since 2009, originally as a Receptionist/Admin Assistant at Westwood House, and from there to the Administrator at Thackeray House on.

Care homes and elderly care from Barchester Healthcare

Natalie Popa

Activities Coordinator

I began working for Barchester in 2015 as a Carer at Orchard House in Newport. It was a very exciting and enjoyable experience. 

In September 2016, I moved to Bromley and learned that there was an activities vacancy at Thackeray House in Croydon, so I requested to be transferred to this home. I began my new job in January 2017 and love working here and making a difference to residents' lives.

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Care homes and elderly care from Barchester Healthcare

Moses Chanakira

Head Chef

I was born in England, but went to Zambia as a child and returned to England in 1988, when I started training to be Chef at Lewisham College and I worked at the student union as a catering assistant while studying.

I initially started working with Barchester Healthcare at a home in Wimbledon as a 2nd Chef and moved to Thackeray House 4 years ago, having been promoted to Head Chef.

I am aware mealtimes are a hugely important event in the day for our residents, so I endeavor to prepare, cook and present food from seasonal menu that residents enjoy. I lead a team of kitchen staff comprising of, a 2nd Chef, Kitchen assistants and hostesses whom I support in their roles and encourage to professionally develop. I work closely with the General Manager, Deputy and Registered Nurses to ensure we provide meals suitable for residents differing requirements, for example, Diabetic, Pureed, Soft, Halal, Gluten free and Lactose free diets.

Thackeray House, holds events for residents, relatives and local community throughout the year which always involves catering. This is jointly organised with the General Manager, Activity Coordinator and myself and relies on effective team work by all the kitchen team to make a success of the event. I communicate daily with the General Manager and visit residents in their own rooms regularly or chat with them in the dining room, to ensure we are meeting their individualised needs and they are satisfied.

I am always happy to prepare catering for special occasions for residents and their families and we have previously catered for a wedding, birthday parties and funeral teas. Visitors to the home will find they have access to tea, coffee and my home baking and many make use of this facility. 

I enjoy working at Thackeray House, as there is excellent communication between all departments and I there is a great team spirit where everyone helps when required.

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Care homes and elderly care from Barchester Healthcare

Sandra Hamilton

Head Housekeeper

Sandra joined the team in January 2018 and has wealth of experience from working in hospitals and hotels.

What happens now?

Are you ready to discuss your individual care requirements? Pick up the phone and talk to us, book a visit to our care home or come and take a look around our facilities.

New care enquiries 020 3811 1325

New care enquiry phone lines are open 8am-8pm

All other calls 020 8649 8800

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58 Addiscombe Road Croydon CR0 5PH Get directions