Meet the Rhiwlas Care Home team

Our wonderful team comprises nurses, carers, activities coordinators, chefs, housekeepers and more. These people are here to ensure that residents enjoy their time at the home and are supported to live life to the fullest. Meet some of our staff below:

Farai Hanyane

General Manager

Hi, my name is Farai and I am the General Manager here at Rhiwlas. Welcome to our website!

Thank you for taking the time to look further into what the home has to offer to you or your loved one. Here is an opportunity to look at some of our staff team in the home, who all play a vital role in day-to-day life.

I am responsible for running this beautiful, purpose-built home and my passion is to provide an outstanding service for those that we support in a warm and pleasant environment. We look forward to you visiting us.

I have worked for Barchester for a number of years and supported in a number of homes.

Mandy Gates

Deputy Home Manager

Hi, my name is Mandy and I joined the team in April 2020 as the Deputy Manager here at Rhiwlas.

I am an experienced Registered Nurse B.A. (Hons) and my background is in District Nursing (Specialist Practitioner).

I also have a Post Graduate Diploma in Management Studies Health & Social Care and have held several leadership positions. This has been as a Team Leader for District Nursing in various locations such as Windsor & Ascot in Berkshire and in Jersey (Channel Islands).

More recently I have worked as a Deputy Manager and a Home Manager in Oxfordshire and thoroughly enjoy leading teams and promoting the health, wellbeing and quality of life for residents in my care.

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Deb Baughan

Home Administrator

Hello I am Deb Baughan, I have 20 years’ experience in the care sector during this time I have gained NVQ level 2 & 3 in Business Finance , customer service and communication. I support the General manager to ensure the smooth running of the Administrative and Financial systems within the home

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Nicola Bradley

Nicola Bradley

Clinical Lead Nurse

I have been a nurse since 2005 and I have previously worked on an acute medical ward as a Deputy Manager. I particularly enjoy caring for the elderly and I love hearing about their life experiences. My nursing career has given me the opportunity to care for people with a variety of conditions. In my free time, I enjoy spending time with my family and also love reading and gardening.

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Dawn Edwards

Senior Care Assistant

I started as a senior carer and held this position in both our residential and nursing communities within the home. In 2017, I transferred to become Activities Coordinator which was extremely enjoyable as I spent time with our Residents who have a lifetime of experience and memories and I am passionate that this continues when they come to live at Rhiwlas. In late 2019 I moved to manage our residential community and it is vital in my opinion, that our Residents continue to live well and full as they make new memories, share new experiences and I am passionate about the delivery of high quality care.

I am a Welsh speaker, originally from the little welsh village, Bethesda, on the edge of Snowdonia, before moving to Flint, where I have lived for over 30 years. Outside of work, I love walking, gardening and all craft work, and spending time with my 2 sons, Tom and Sam, and my little dog, Ollie.

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Jay Owen

Head Chef

I joined the team at Rhiwlas in April 2020, after having worked at its sister home for just over 12 months.

I have worked in care for 20+ years and I am passionate about ensuring the people in our care have as much independence, choice and quality of life as possible. I love cooking and my role within the team at Rhiwlas means I am lucky enough to do what I love and hopefully enhance the lives of everyone living here.

Food is so important for so many different reasons – from simple enjoyment and an opportunity to socialise to ensuring individual dietary and nutritional needs are met. I enjoy talking with our residents, getting to know them, learning about their lives and getting some recipe ideas! 

Outside of work, I am a member of the National Trust and enjoy visiting & learning about the histories of all the amazing properties in their care. I have two dogs—Toby & Mabel—and our favourite thing is walking at Talacre Beach when the tide is out and it’s windy & drizzly!

If there is anything you want to talk about, please get in touch. Feedback is extremely important to me; it’s not something I take as a personal critique, but more as an opportunity to learn and make life more enjoyable for everyone. It tells me not only what I get right, but also what I need to change or improve on.

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Lesley Johnson

Head Housekeeper

Hi, my name is Lesley and I am the Head Housekeeper here at Rhiwlas. I joined the team in 2019 after previously working at our sister home, Bod Hyfryd. Before joining Barchester I had a sewing and textile background of over 20 years in various settings. I really enjoy my role especially my chats with the residents. I have a fantastic team and we work hard to ensure our resident’s environment is kept clean and tidy, a relaxing space they can thrive in.

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Jessica Jones BA (Hons)

Activities Coordinator

Hello, my name is Jess, I joined the team in September 2020 after spending a year specialising in residential and dementia care. I understand the significance of having an activity leader build a strong and trusting relationship with the residents, their families and their friends, as this enables us to tailor activities based on their needs and personal preference to ensure a stimulating and sociable place to call home.

Given my studies in Fine Art and English Literature at degree level and Extended Qualification Project in Art Therapy I am able to offer a wide range of creative outlets, but also offer a wide variety of others activities to tend the mind, body and soul of the residents. After my time spent as Ward Activities at Aintree University Hospital under PARTIA (Promoting Art In Aintree), I have seen the wonderful atmosphere created with activities and events and the unequivocal effect they have on the service users wellbeing. I wish to continue that bright and productive atmosphere which will allow everyone to take many positives from their time with Barchester.

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Neil Cheetham

Maintenance Manager

Hi, I’m Neil, After 10 years spent working in male and female secure mental rehabilitation units, I found that it was a pleasant change to come and work at Rhiwlas Care Home as our new member of Maintenance under Barchester. I have always been inspired by the wealth of knowledge and stories that the residents I’ve worked with have shared with me and Rhiwlas’ most sprightly residents have ensured that’s ongoing. My prior experience working with individuals living with complex mental health needs only furthers my ability to support and enable others to live a good quality life with a strong sense of independence in a safe and nurturing environment through my consistent upkeep of the building.

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Catherine Hewitt

Reception Admin Assistant

Hi my name is Catherine, I really enjoy my role and the challenges it brings. I am based in the reception area of the home which gives me plenty of opportunity to chat with the residents. I have previous experience in the field, so I can tell you that no two days are the same, but I love being in a diverse environment and look forward to my future with Barchester

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Life at our homes booklet

Read our brochure ‘Life in our home. Providing care through coronavirus’ for more information on how we’re here to help you and your loved one.

Read brochure

Food & Nutrition

Food and nutrition

We offer a constantly evolving menu that caters to the tastes and dietary requirements of those we support.

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Activities & Events


Our activities programme is planned with individual tastes in mind, and residents always have the opportunity to try new and exciting things.

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Care & Facilities

Care and facilities

Our facilities are designed to the highest standards and the care we provide is delivered by passionate and highly-trained professionals.

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What happens now?

Are you ready to discuss your individual care requirements? Pick up the phone and talk to us, book a visit to our care home or come and take a look around our facilities.

Care enquiries

New care enquiry phone lines are open 8am - 8pm

01352 851 062

All other calls

01352 733 687

Our fees and contract

We want to be as transparent as possible about how we charge for the different services we provide as well as what’s included in our contract. Please click the links below to find out more about our fees and contract.

Useful downloads

Here to help you make the right decision about your care requirements.

Care Home and Company Awards