What our families say

"My mother is 94 has dementia and is unable to walk or bear her own weight. I am my mother's unpaid carer. Without mum's 'Respite Rhallt Holidays', I would not be in the fortunate position of mum living at home with me after my husband died. Before his death, he had been the unpaid carer for my mother, his father and his aunt while I was out at work! Barchester The Rhallt Care Home is our lifeline, our support. Thank you to all the staff."

Jean C
carehome.co.uk rating: 4.42 out of 5

"My wife (who has Alzheimer's) was transferred from hospital and has been a resident at The Rhallt since the end of October 2017. I was very apprehensive as to whether she would settle into her new residence I need not have worried. The staff made her feel welcome and they treated her with respect. At first, her room seemed to be a bit soulless but it was soon made more cheerful with many family photographs adhering to the walls and with her Lifeboat teddy bear and Paddington Bear. The food at meal times has always been good and varied when I have visited, which I do every week. Activities are provided but my wife does not participate in them, but she walks miles up and down the corridors which seems to keep her fit. The Rhallt has recently undergone a refurbishment programme which has brightened up the home with new carpets and furniture. There has been a number of changes in staff and management during the last years but things seem to be OK."

David J
carehome.co.uk rating: 3.75 out of 5

"Mum moved in about 12 months ago. I find the staff excellent and very professional. Mum is always greeted with a smile and reassured when she is upset. The atmosphere is calm and peaceful. Lately, I have found staff shortages nearing an alarming level but hopefully, this will improve as more staff are recruited."

Kathleen M
carehome.co.uk rating: 4.73 out of 5

"My stay at The Rhallt has been great. It is like home from home. The food is very tasty and the kitchen is always willing to cook something I fancy. The activities staff are great fun. Very busy and always book my favourite singer. The carers are my friends all very kind and hard working. If I couldn't be at home The Rhallt is where I would choose to be."

Meryl A
carehome.co.uk rating: 4.58 out of 5

"My partner has been resident at The Rhallt for 4 1/2 years. In this time I have found the home and staff to be very caring. All of my partners' needs have been taken care of with dignity and care. The staff always make sure that my partner is presented nicely."

carehome.co.uk rating: 4.42 out of 5

"Activities / Entertainment. Recognition for the provision of entertainment is due. The difference it makes to residents could be underestimated but having observed their joy and participation, music definitely reaches through to even the most advanced cases of dementia. In addition to the special events, the team also provide a stimulating atmosphere, encouraging creativity. The activities coordinator has a good sense of fun and is kind."

Pauline D
carehome.co.uk rating: 5 out of 5

"The general level of care from the staff is very good. They are attentive and friendly. However, the level of housekeeping needs attention. Sometimes the ensuite toilet is not cleaned thoroughly as is the bedside table etc. The personal hygiene for my mother is not attended to - her nails are often dirty and need cutting and her 'clawed' hand has not been opened and cleaned. Food is very good."

carehome.co.uk rating: 3.5 out of 5

"My husband (aged 82) has been a resident in the Memory Lane Unit of the Rhallt for over 5 years. During that time, his physical and mental capacity have deteriorated but he has always been treated with dignity and respect and unfailing kindness by all carers, nurses and managers, who do not hesitate to call on expert help, when needed, - dieticians, opticians, dentists. The local GP provides excellent and respectful care and an out of hours locum service is used by staff at night and weekends. I am always greeted with unfailing courtesy and cheerfulness and as I am physically disabled, helped as well. Help is always available to feed my husband and enable him to drink, and to attend to his nursing care. I am phoned at home if any emergencies arise with him. It is certainly due to this care that I still have him. Thank you all."

Margaret L
carehome.co.uk rating: 5 out of 5

"My aunt who is 92 and has been at the Rhallt Care Home since August 2014 receives tremendous high quality care by all the staff. They are a very caring team and look after my aunt as though she was in her own home. They consider her as in individual and support her requests. If she prefers to set up later in the day they let her. They recognise if she needs medical attention and act quickly. Their quick response in December made the difference to her recovery for a Christmas day with her family. She is now well and enjoys her family visits in 2016."

David E
carehome.co.uk rating: 5 out of 5

"Over the past ten years my wife's care has been exemplary, all the staff (from the manager throughout all the others) cannot be commended too highly."

carehome.co.uk rating: 5 out of 5

"After dad had been in hospital for 11 days, his arrival back at home was just fabulous. Although he was sent home in a terrible state, everyone made a real big fuss, they cleaned him (hospital negligence) and snuggled him in bed. All staff treated him like he was their own family. Re-assurance, love, care and laughing. Just cannot say thank you to everyone enough. My father has gone from an old man to a very with-it person in the time he has been at The Rhallt. He now enjoys life and knows how to laugh and join in. Most of all, he is valued as a person. 11 out of 10 in all respects."

carehome.co.uk rating: 4.83 out of 5

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