What our families say

We score 9.4/10

21 Reviews

"The care and attention my husband was given was excellent, the food was very good, the management was excellent and the staff were all very caring. I would hope to stay there when I need to. The staff are very professional too."

Shirley R
carehome.co.uk rating: 4.42 out of 5

"Sadly mum was in The Rhallt for a shorter period than we anticipated after fighting a long battle with cancer. The manager and all the staff went way above and beyond what was expected, treated mum with so much love, care and dignity and dealt with intrusive relatives with great tact and diplomacy. We are so grateful they made her last few days comfortable."

carehome.co.uk rating: 5 out of 5

"Since our mother has been in The Rhallt, I can only say how caring, loving and helpful everyone has been. It is a pleasure to come in and visit. Good atmosphere."

Sivadhara S
carehome.co.uk rating: 4.17 out of 5

"Although my Dad was only in The Rhallt for a short time. The care he received was excellent in all stages. He thought it was a 5-star hotel and the staff were all wonderful. The atmosphere in there is great and I would highly recommend this home to anyone who asks me in the future."

Jen J
carehome.co.uk rating: 5 out of 5

"The care home has a lovely, caring, homely atmosphere. Staff are very caring towards the residents and also ensure relatives are treated the same whilst visiting. The home is very well presented inside and out (the gardens). A varied menu at meal times is always presented at the dining table looking appetising, on the whole, I think I will reserve myself a place here."

carehome.co.uk rating: 4.92 out of 5

"My mum has been here for over one month, she was in a care home previously but the care she is having here is fantastic. The staff are all very kind and caring, always telephone with any changes that are happening in mum's health plan, and also have rung me as I was upset leaving one night. Tremendous care for all concerned."

Ann J
carehome.co.uk rating: 4.64 out of 5

"Excellent care, excellent communication. Nothing was ever too much trouble and treated mom with respect and dignity right to the end of her life. Although her stay was short was loved by all members of staff. The manager is excellent!! The manager and staff made us feel part of one big family and we were all caring for Mom as if she was in her own home."

Christine H
carehome.co.uk rating: 5 out of 5

"Very professional on the initial look at the home. All the staff are friendly and informative, the manager explained everything during the assessment. During the stay was always kept informed and able to have private conversations if needed. Any problems during days or nights we were always kept informed."

carehome.co.uk rating: 4.42 out of 5

"The staff all treat Mum with great respect at all times. They are friendly and cheerful and always seem to coax a smile from her, even when she gets anxious. She is always well monitored as she is at risk of falls and feels safe and comfortable here."

Kathy M
carehome.co.uk rating: 4.82 out of 5

"My mother has been resident at The Rhallt for over 5 years and the care and love she has received during that time has been wonderful. Also, the support and professionalism shown by the staff towards me and my family has been much appreciated."

Rhian D
carehome.co.uk rating: 4.25 out of 5

"My mother is 94 has dementia and is unable to walk or bear her own weight. I am my mother's unpaid carer. Without mum's 'Respite Rhallt Holidays', I would not be in the fortunate position of mum living at home with me after my husband died. Before his death, he had been the unpaid carer for my mother, his father and his aunt while I was out at work! Barchester The Rhallt Care Home is our lifeline, our support. Thank you to all the staff."

Jean C
carehome.co.uk rating: 4.42 out of 5

"My wife (who has Alzheimer's) was transferred from hospital and has been a resident at The Rhallt since the end of October 2017. I was very apprehensive as to whether she would settle into her new residence I need not have worried. The staff made her feel welcome and they treated her with respect. At first, her room seemed to be a bit soulless but it was soon made more cheerful with many family photographs adhering to the walls and with her Lifeboat teddy bear and Paddington Bear. The food at meal times has always been good and varied when I have visited, which I do every week. Activities are provided but my wife does not participate in them, but she walks miles up and down the corridors which seems to keep her fit. The Rhallt has recently undergone a refurbishment programme which has brightened up the home with new carpets and furniture. There has been a number of changes in staff and management during the last years but things seem to be OK."

David J
carehome.co.uk rating: 3.75 out of 5

"Mum moved in about 12 months ago. I find the staff excellent and very professional. Mum is always greeted with a smile and reassured when she is upset. The atmosphere is calm and peaceful. Lately, I have found staff shortages nearing an alarming level but hopefully, this will improve as more staff are recruited."

Kathleen M
carehome.co.uk rating: 4.73 out of 5

"My stay at The Rhallt has been great. It is like home from home. The food is very tasty and the kitchen is always willing to cook something I fancy. The activities staff are great fun. Very busy and always book my favourite singer. The carers are my friends all very kind and hard working. If I couldn't be at home The Rhallt is where I would choose to be."

Meryl A
carehome.co.uk rating: 4.58 out of 5

"My partner has been resident at The Rhallt for 4 1/2 years. In this time I have found the home and staff to be very caring. All of my partners' needs have been taken care of with dignity and care. The staff always make sure that my partner is presented nicely."

carehome.co.uk rating: 4.42 out of 5

"Activities / Entertainment. Recognition for the provision of entertainment is due. The difference it makes to residents could be underestimated but having observed their joy and participation, music definitely reaches through to even the most advanced cases of dementia. In addition to the special events, the team also provide a stimulating atmosphere, encouraging creativity. The activities coordinator has a good sense of fun and is kind."

Pauline D
carehome.co.uk rating: 5 out of 5

"The general level of care from the staff is very good. They are attentive and friendly. However, the level of housekeeping needs attention. Sometimes the ensuite toilet is not cleaned thoroughly as is the bedside table etc. The personal hygiene for my mother is not attended to - her nails are often dirty and need cutting and her 'clawed' hand has not been opened and cleaned. Food is very good."

carehome.co.uk rating: 3.5 out of 5

"My husband (aged 82) has been a resident in the Memory Lane Unit of the Rhallt for over 5 years. During that time, his physical and mental capacity have deteriorated but he has always been treated with dignity and respect and unfailing kindness by all carers, nurses and managers, who do not hesitate to call on expert help, when needed, - dieticians, opticians, dentists. The local GP provides excellent and respectful care and an out of hours locum service is used by staff at night and weekends. I am always greeted with unfailing courtesy and cheerfulness and as I am physically disabled, helped as well. Help is always available to feed my husband and enable him to drink, and to attend to his nursing care. I am phoned at home if any emergencies arise with him. It is certainly due to this care that I still have him. Thank you all."

Margaret L
carehome.co.uk rating: 5 out of 5

"My aunt who is 92 and has been at the Rhallt Care Home since August 2014 receives tremendous high quality care by all the staff. They are a very caring team and look after my aunt as though she was in her own home. They consider her as in individual and support her requests. If she prefers to set up later in the day they let her. They recognise if she needs medical attention and act quickly. Their quick response in December made the difference to her recovery for a Christmas day with her family. She is now well and enjoys her family visits in 2016."

David E
carehome.co.uk rating: 5 out of 5

"Over the past ten years my wife's care has been exemplary, all the staff (from the manager throughout all the others) cannot be commended too highly."

carehome.co.uk rating: 5 out of 5

"After dad had been in hospital for 11 days, his arrival back at home was just fabulous. Although he was sent home in a terrible state, everyone made a real big fuss, they cleaned him (hospital negligence) and snuggled him in bed. All staff treated him like he was their own family. Re-assurance, love, care and laughing. Just cannot say thank you to everyone enough. My father has gone from an old man to a very with-it person in the time he has been at The Rhallt. He now enjoys life and knows how to laugh and join in. Most of all, he is valued as a person. 11 out of 10 in all respects."

carehome.co.uk rating: 4.83 out of 5

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