What our families say

We score 8.9/10

24 Reviews


26 April 2017

View the report

"Having visited for a look round before booking my mother in law in for 2 weeks respite after spinal fusion surgery we were continually chasing for a promised assessment of her needs after discharge from the hospital. Finally it happened and she was taken from the hospital in Salisbury to this care home. She stayed for one night! The call system bells were going all night and staff were very hard to find. We were sold a peaceful, stress-free recovery time for my mother in law after major surgery. This is not what she got. The room seemed pleasant enough when we looked around. Sadly the floors were sticky and the bedding smelt very unpleasant when she eventually went to bed. She hardly slept and her stay did not even last 24 hours. Considering how much she was to be charged for her two-week stay I definitely think that this home could do so much better."

Wendy H
carehome.co.uk rating: 2.17 out of 5

"Since my father has been released from the hospital he has improved tremendously whilst in Gorseway Lodge's care. The staff are kind and compassionate and are working with dad to implement the physio's exercise plan to improve his mobility. We lost his wife recently too and the staff followed our lead keeping quiet about mums death until dad was ready and then supporting him through the following days. They far exceeded our expectations by laying on a mini bus to take us all to the funeral allowing a small wake in their lounge and even giving dad condolences flowers. We are delighted with their service and feel the staff care for him, as we would do. Superb"

Jane D
carehome.co.uk rating: 4.83 out of 5

"This is my first experience of a care/nursing home and I am pleasantly surprised. My room has all home comforts - TV with Freeview, en-suite, armchair etc. A very nice view out onto gardens. I am a 'fussy' eater but all my likes and dislikes were catered for, while all the staff are very friendly and helpful. There are several activities, podiatrist and hairdresser available and there are two communal lounges. All very pleasant."

Barbara W
carehome.co.uk rating: 4.33 out of 5

"The staff are all very good to me. Nothing is any bother. Food is always hot. They wash my clothes as well."

carehome.co.uk rating: 4.58 out of 5

"My dad moved to Gorseway after nearly 3 months in the hospital. He has settled there really well and the staff are efficient, welcoming and lovely. The manager and team have been great at all the paperwork side but the stars are the team leaders. Amazingly hard working and problem-solving geniuses. The food is appetising and nutritious and my dad has his appetite back. His clothes get washed daily and he is clean too. His wishes are respected and he seems happy here."

Sarah T
carehome.co.uk rating: 4.64 out of 5

"My dad is really happy here. He settled in quickly, likes the open spaces and different seating areas. Dad loves to wander and talk to everyone. I love the fact he is safe as well."

Colleen B
carehome.co.uk rating: 5 out of 5

"I can't recommend Gorseway highly enough. My mother has been on the Dementia ward for 5 months now, and all the staff have been consistently friendly, helpful and patient with her. There is always a choice of 2 meals and puddings every mealtime and the meals look very good. The rooms are spacious, clean and bright, with ensuite bathrooms. It is such a relief to know that she is in good hands and I don't need to worry on her behalf."

Ian B
carehome.co.uk rating: 4.92 out of 5

"I was very well looked after. Thank you."

carehome.co.uk rating: 4 out of 5

"Nice location - helpful and friendly staff. Good choice of food - lots of events and activities. Nice comfortable lounges and dining area. 24-hour medical staff."

carehome.co.uk rating: 4.83 out of 5

"Lovely surroundings and nice views. Good, friendly and helpful staff. Food is very nice. Comfortable lounges and dining room. I enjoy the activities during the day and mixing with other residents."

carehome.co.uk rating: 5 out of 5

"Since the new manager has been working at Gorseway in the last few months you certainly see a marked improvement in the running of the home. The atmosphere feels much better amongst the staff, but it would be good to see more permanent staff, than using agency workers. When you arrive in reception you are always welcomed by the lovely receptionist. My friend always looks clean, comfortable and well looked after. Her meals are always hot and fed to her with care and attention. Iw ould be happy to recommend Gorseway Care. Also, the nurses are always happy to discuss any queries you may have. Also, they contact me at home if they think necessary."

carehome.co.uk rating: 4.42 out of 5

"I am very happy with the home everyone is so caring and lovely."

Daniel D
carehome.co.uk rating: 5 out of 5

"The full time staff are very helpful and caring, however when agency staff are used, they are not aware of the history of the particular resident, and not as caring, can be abrupt. There also appears to be not a very good handover from agency staff and when staff return from leave. Also when the staff have a strong foreign accent, the older age people this can cause a problem with communication."

Vanessa J
carehome.co.uk rating: 3.5 out of 5

"My Aunt always appears to be relaxed in her room. The room is clean and tidy. My Aunt always appears clean and well cared for and reports to me that the staff are all nice. I have always been able to speak to the staff easily and have found them to be very friendly and appear to know my Aunt and understand her very well. My Aunt does not eat much but this is her own choice."

carehome.co.uk rating: 4.55 out of 5

"I have a very pleasant, comfortable room, and am very well looked after by excellent staff. The recent (last two years) management upheaval causes me a level of uncertainty and worry. The meals are repetitious and the preparation can be unimaginative. If the management could be stabilised and the cuisine improved, this could be the ideal care home."

Eric B
carehome.co.uk rating: 4.08 out of 5

"I live in one of the individual living independent flats in Gorseway. I use the facilities and enjoy the lunches. The entertainments are varied and very enjoyable and the arranger of these is kind and she is loved by all well respected for her care."

Pamela R
carehome.co.uk rating: 4.33 out of 5

"I attend activities in the lodge on a regular basis. Excellent activities. The staff are very caring and considerate and treat us with dignity. They are constantly checking on us to make sure we are comfortable and have every thing we need. Always pleasant and patient too."

Anne F
carehome.co.uk rating: 4.17 out of 5

"The staff at Gorseway Lodge are amazing people, we could not have asked for better care for our Mother. She was treated with kindness, respect and dignity by everyone - the nursing staff, carers, domestic staff and the managers. Our family were made to feel welcome at all times and they were as concerned for our welfare as hers. We felt that our mum was the only person they had to think about. I can't recommend them highly enough."

Lynn B
carehome.co.uk rating: 5 out of 5

"I would like to start by thanking all the wonderful staff at the Lodge who looked after my mother during the last week of her life. Not only was she treated with kindness, dignity, care and respect, we her family were also shown the same consideration. Nothing was ever too much trouble. I would not hesitate to recommend the Lodge to anyone looking for nursing care for a relative. All the staff gave care which went far beyond their duty. Thank you."

Sheila C
carehome.co.uk rating: 5 out of 5

"My grandmother received wonderful care at the Lodge by the lovely staff at Gorseway. It made a difficult time for her family easier, to see her treated so respectfully and with such dignity. I would recommend the Lodge to anyone looking for a loving and caring home."

Kristie F
carehome.co.uk rating: 4.92 out of 5

"Good care home. Less staff changes would be better. Always a pleasure to visit."

carehome.co.uk rating: 4.5 out of 5

"Gorseway I feel could be even better if they did not have so many staff changes. The staff that do stay are a pleasure to talk to and always very helpful. The housekeeping team are always very helpful."

carehome.co.uk rating: 4.58 out of 5

"Staff are very professional, approachable and kind. Overall very satisfied with the care."

Susan C
carehome.co.uk rating: 4 out of 5

"Good food, kind carers, warm. There is a hairdresser. Polite. There is a tv in my room.Very good care day and night. I have had a nice rest but I am looking forward to going home."

carehome.co.uk rating: 5 out of 5

"My husband went to Gorseway 8 years ago and I have to say the care and attention he is getting has improved immensely since Barchester care took over the Gorseway. The staff are all very good. The leisure and entertainment department and the young lady in care also very good. Of course there are times when I have to mention something is not as it should be, but it is always put right and the problem is solved. So I am very happy to have my husband being cared for at Gorseway Hayling Island."

Rita D
carehome.co.uk rating: 4.67 out of 5

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