What our families say
03 June 2017View the report
"Modern, clean facilities in a very modern building. Staff are engaging and friendly. The activities team work very well giving great opportunities for service users to get involved. Very well situated to Grantham town centre."
Patrick P Wcarehome.co.uk rating: 4.92 out of 5
"A really warm and friendly place to be. The staff can't do enough to make you feel welcome and residents always seem really happy to be there."
L Hcarehome.co.uk rating: 5 out of 5
"Our mother was not initially well-disposed to going into a home and it was traumatic for her and us. She was initially on the dementia ward and was very well cared for but felt 'overwhelmed' by the 'busyness' there. We asked for her to be moved to the ground floor as soon as a room came up. This happened after a few months and she is now much more content. We really appreciate the kind, caring environment Avery Lodge provides."
Elizabeth Mcarehome.co.uk rating: 4.58 out of 5
"From start to finish, the experience of using Avery Lodge Care Home has been extremely positive. The care and dedication of all the staff provide a safe environment in which the highest standards of care are provided. My elderly mother was treated with dignity and respect by all staff and the facilities were always clean and well maintained. Additional entertainment was provided to further enhance the wellbeing of the service users and I would recommend Avery Lodge."
David Scarehome.co.uk rating: 5 out of 5
"Mum had two weeks respite after a hospital visit. She was well looked after, though not willing to join in activities. Staff were caring and cheerful, difficult with some residents. Avery Lodge Care Home is more welcoming than most residential homes I have visited. Thank you."
D Ncarehome.co.uk rating: 4.75 out of 5
"I found Avery Lodge to be a really friendly and welcoming place. The staff were really helpful. The food looked lovely and the residents seemed to love it. I was particularly pleased to see how well the staff care. They were really good and engaging the residents. A lovely place to have visited."
Niccarehome.co.uk rating: 4.5 out of 5
"The home is very welcoming, very clean and bright. All the areas are well kept. The staff are all very polite, helpful and caring and can not do enough for you. They are very attentive and are always organising lots of activities."
Emma Wcarehome.co.uk rating: 5 out of 5
"Great place to retire to, extremely nice staff and pleasant to talk to. Highly recommend."
James Ccarehome.co.uk rating: 4.92 out of 5
"My Mum has been at Avery Lodge for a couple of years and I am totally happy with my mums care. The friendly, kind staff who really care about the residents, have been so sensitive to my worries too. Mums room is lovely and I know she considers it her home now."
Sue Scarehome.co.uk rating: 4.92 out of 5
"I have visited a very dear friend who has recently been in the home for respite over the Christmas period and the staff are very helpful. I was greeted by happy staff on reception who offered me drinks and then showed me to my friend. My whole experience was wonderful and I would be wanting to stay there should I need some respite or retirement home. My dear friend is very happy and said everyone is very kind and helpful."
Jean Ccarehome.co.uk rating: 4.5 out of 5
"I have lived here for over 5 years and i have loved every minute of it. There's always so much going on and the staff always have time for me. Big and spacious rooms, very clean, lots of different choice of food and drink."
A Mcarehome.co.uk rating: 5 out of 5
"My mother has lived at a care home in the North East since July but checked into this care home in January on a trial basis in the hope that she would move in permanently and be closer to me. However, after a week I took her out as I found the home unsatisfactory. I experienced problems with: Failing to dispense medication correctly, Two members of staff being unpleasant towards me, and one towards my mother, A member of staff being verbally aggressive towards another resident, Failing to offer a choice of food and providing food which was unsuitable, Her juice jug and glass not being replaced – had not been done by 4.30pm on one day, Her bed not being made. This care home gives the impression of being a lovely care home and some members of staff are very pleasant and hardworking. However, due to the above problems I could not leave her there, and I returned her to her previous home where I know she is treated with respect and dignity, her medication is dispensed correctly and she is fed well."
B Tcarehome.co.uk rating: 2.33 out of 5
"We are very happy with the continuing care provided to my mother with advanced Alzheimer’s. The home and all staff have the greatest respect and dignity for her and other residents. A member of the family visits nearly every day and we are always greeted by kindness and knowledge of mums day."
Clare Scarehome.co.uk rating: 4.92 out of 5
"This is an excellent care home where staff are totally committed to delivering client centred care based on individual need. The care environment is clean and bright where each resident has an individual care plan suited to their lifestyle and activities to ensure the body and mind is kept challenged. May I take this opportunity to thank all the staff who work tirelessly every day to provide this home from care centre."
Seancarehome.co.uk rating: 4.83 out of 5
"My father moved into Avery Lodge in December 2015. He had always said he did not want to go into care, but after his latest heart attack, he was very frail and nervous and he realised he could no longer look after himself at home. From day one the care and support he has received has been excellent. The staff are always attentive and encouraging, nothing to is too much trouble and have even managing to get him to join in with some of the social activities, which he has never done before. He quickly settled and accepted Avery Lodge as his home. My father recently said himself that he could not get any better care, and that it is a lovely relaxing place to be. He is happy and treats Avery Lodge as his home. We visit several times a weeks and we are always made welcome and feel totally relaxed sharing the home environment. It is a great relief to us to know that he is safe and well cared for. This is an excellent care home and I would recommend to anyone."
Robert Mcarehome.co.uk rating: 4.92 out of 5
"Happy my mother is in a safe and comfortable place. Would like to see rooms a little better furnished. There is also a strange aroma which I would like to see addressed. Staff are fantastic and cheery and very helpful."
Timothy Ecarehome.co.uk rating: 4.25 out of 5
"Avery Care Home Staff and facilities are exceptional. My Uncle loves living at Avery Lodge and is truly hoping that it will be his forever home. The care home provides beautiful food, a clean and tidy environment and decorated beautifully. There are many activities for the residents both inside the care home and outside within the local area and beyond. A lovely place to retire or just to have a short respite. Having peace of mind my Uncle is in safe hands and is happy means the world to me and my family, thank you all!"
Sue Hcarehome.co.uk rating: 4.92 out of 5
"Lovely home and staff would recommend to all. Kept my relative entertained, well looked after and the environment clean every time I visited. Both myself and my parents never had any complaints at all!"
Paul Fcarehome.co.uk rating: 4.75 out of 5
"My grandmother fell and broke her hip, after two weeks in hospital she returned to the home where the staff welcomed her. They have been helping to rehabilitate my grandmother and have provided excellent care. Every staff member is bright and cheery and they genuinely care. I am so pleased my grandmother is here she receives 1st rate care"
F Bcarehome.co.uk rating: 5 out of 5
"My mother (91) was assessed as being suitable for this establishment, being high dependent. During her stay, she slipped as the staff were putting to bed. No doctor was called and it was 4 days later before we found out her leg was broken. We received no assistance from Avery Lodge management on this and as a result, she was admitted to NHS hospital and did not return. Due to the lack of responsible care during the above episode, I cannot recommend this establishment."
W Rcarehome.co.uk rating: 2.92 out of 5
"The Avery is the best care home in our area and has done everything possible to make both my Grandparents feel at home. Things have not always been perfect, but have always been rectified quickly. The staff are almost all kind and caring, all the time."
Lucy Mcarehome.co.uk rating: 4.17 out of 5
"Wonderful setting and environment, excellent quality of care and only positive experiences when I visit my friend. I Would not hesitate to recommend Avery Lodge to anyone needing to find a caring, warm home of the highest standards for their loved ones."
Jo Scarehome.co.uk rating: 5 out of 5
"Communication between management, care staff, residents and relatives could be improved regarding medication."
David Hcarehome.co.uk rating: 4.42 out of 5
"My wife entered Avery Lodge on 9/04/2018 and has settled in remarkably well. The staff show a high standard of professionalism in a very caring family environment. There is a warm, friendly atmosphere - calm and respectful. My wife has dementia and the staff, without exception, demonstrate patience and tolerance in trying circumstances. The whole family has been greatly impressed by the standards of Avery Lodge. I am happy that my wife is in such good hands."
Derek Lcarehome.co.uk rating: 4.42 out of 5
"Great care, staff are always friendly and helpful. My mum wouldn't live anywhere else and she is very happy here."
Jonathan Rcarehome.co.uk rating: 4.83 out of 5
"More like a HOME than care home, always a helpful and friendly welcome from reception staff. The staff always seem willing to help. Lounges and general residents areas clean well decorated with a calm and relax feel, with plenty of activities available, the large garden is also always well maintained."
Stephen Acarehome.co.uk rating: 4.58 out of 5
"The staff are extremely caring and provide excellent support to the residents. The plethora of activities for the residents to engage in and the collaboratively of the staff makes Avery Lodge Care Home an outstanding care home."
O Pcarehome.co.uk rating: 4.83 out of 5
"Very supportive staff and well run."
G Wcarehome.co.uk rating: 4.67 out of 5
"Both my parents were residents at Avery Lodge for a number of years. My father was given a new lease of life by all that Avery Lodge offered during the six-plus years he was a resident. My mother was given extremely supportive care during the nine years she resided there. My parents varied in their care needs during their time at Avery Lodge and staff regularly reviewed and adjusted care to support them. Relatives are always encouraged to be involved in the review of care and staff are always willing to listen and act on any concerns. The friendly, kind staff always show dignity and compassion. The food, accommodation, facilities, cleanliness and residents' activities are all of a high standard. All the team at Avery Lodge work hard to provide an exemplary residential home. I couldn't have wished for more from a residential home for my parents."
Lyn Ecarehome.co.uk rating: 4.92 out of 5
"My relative came to Avery lodge for some respite and when I visited I was amazed how much the home wasn't like a care home the decoration was tidy and clean it smelt fresh the care was phenomenal and the activity programme was fantastic it reminded me of a hotel hands down the best care home in Lincolnshire."
Leanne Hcarehome.co.uk rating: 5 out of 5
"The Avery Lodge Care Home is always bright, clean and cheerful, with lots of activities going on whenever I visit. The staff are extremely friendly and helpful. This is a very efficiently run care home and the best that I have visited."
Hillary Scarehome.co.uk rating: 4.83 out of 5
"My dad entered Avery Lodge in March 2018. He was collected and assisted by staff from the local hospital in Spalding. Since his arrival, he has been extremely well cared for. His skin problems evident in Spalding, with proper care by Avery, have disappeared. The staff on all levels are excellent and extremely caring and cheerful. My dad loves the food and playing table cricket and ball. He loves the garden and his walks and has told me he is very happy. I can't praise the staff highly enough for their care and attention. My heart sings. Thank you."
Julie Lcarehome.co.uk rating: 5 out of 5
"I have visited the Avery Care Home in Grantham to see a friend of mine who has been a resident for around three and a half years. During that time I have observed various members of staff performing their respective duties in a friendly, caring and professional manner. However, recently I have observed that there has been quite a number of staff changes which, I believe has impacted on the established members of staff. Who, appear to be undertaking additional tasks to supplement those newer members of staff gain an acceptable standard of professionalism. It would be very unfair to single out any individuals for praise, as I believe that ranging from the current management, reception, housekeeping, maintenance, activity coordinators, catering staff and of course, the care staff are all amazing in providing a safe, friendly and supportive place for my friend. Thank you. Overall, I believe that the Avery is a very good care home and it meets and fulfils my friends care requirements."
Danny Wcarehome.co.uk rating: 4 out of 5
"Very welcoming and the staff were great and vary caring. The residents seemed to love the food. Everybody is so friendly and the home is very clean. People at reception are very nice and willing to help with any questions you may have."
Amy Bcarehome.co.uk rating: 4.92 out of 5
"When visiting my father I could not wish for better care. They are well looked after, fed and entertained, nobody is ignored, they all join in. Lovely atmosphere."
Beryl Bcarehome.co.uk rating: 4.92 out of 5
"Fabulous staff, great to see familiar faces. Staff don't change much which says a great deal. Always cheerful and friendly to us and to mum. Great communication with me too. Only takes a few mins but I usually have to get rid of old newspapers and dead flowers or plants and tidy bathroom. All their help and support is greatly appreciated."
Julie Dcarehome.co.uk rating: 4.92 out of 5
"The home has a new manager and I have noticed how the atmosphere and the general running of the home has improved leaps and bounds. My brother is a long term resident and has always been very well cared for at Avery Lodge but his care has been wonderful over the past 2/3 months and I feel the new Home Manager has had a big influence on this improvement. There are a number of new members of staff and the recruitment has been spot on as they seem to have fitted into the care home environment so well."
Nicholas Mcarehome.co.uk rating: 4.42 out of 5
"My grandma is well looked after, the staff are both helpful and friendly and the entertainment that is provided is enjoyable for the residents. The food looked lovely my grandma thoroughly enjoys the food."
Bethanycarehome.co.uk rating: 4.58 out of 5
"Christmas carol evening. Wonderful evening! Great atmosphere. Lovely food. Enjoyed by everyone. Thank you :)"
Sarah Mcarehome.co.uk rating: 5 out of 5
"Excellent staff care, pleasant and patient with a strong character. Small turnover of staff ensures continuity of care. Food- plentiful and available when residents request it. Avery Lodge has given the family reassurance that they do not need to get stressed about resident's care."
H Wcarehome.co.uk rating: 4.75 out of 5
"As a frequent visitor this month, I have been extremely satisfied with the welcome received by the Home Manager and team and how well run the home is. The team are always very courteous, cheerful and nothing appears too much trouble for them. The home always appears very clean and tidy and I feel so much at ease that my son is being looked after and cared for in such a wonderful environment."
Ray Mcarehome.co.uk rating: 4.67 out of 5
"The home is always clean friendly an very welcoming when I visit. All staff are a credit to the home who seem to take real pride in where they work an jobs they do. Well done to all associated with Avery."
James Acarehome.co.uk rating: 3.92 out of 5
"A wonderful evening full of carols that every resident knew. Sung by a talented local choir. A lovely opportunity for my father to join in with familiar carols and for our family to join in too. This brought back memories of Xmas carols singing together as a family- lovely!"
J Acarehome.co.uk rating: 4.17 out of 5
"Most impressed with the tremendous backup support in helping mum settle. A very turbulent time in mum adjusting but the carers have so helped us all. Bless you, all."
Elizabeth Tcarehome.co.uk rating: 4.75 out of 5
"Lovely, helpful staff and very happy to leave my mum in their care. Everything she could possibly need and home from home."
Lesley Bcarehome.co.uk rating: 4.83 out of 5
"Staff are friendly and very kind. Always activities going on. Management are all very helpful and can talk to them about anything. Overall standard is excellent and lovely."
Andrew Tcarehome.co.uk rating: 4.58 out of 5
"Lovely care home. Residents appear to be happy and relaxed. staff are very attentive and genuinely care for the residents. The home is well looked after and always kept well and presentable. Staff can never do enough for residents."
Gareth Rcarehome.co.uk rating: 4.42 out of 5
"My Aunty is a resident of Avery Lodge and I couldn't wish for a better place for her. She loves it there. The staff are amazing and the activities they hold are the best. When I visit her she has always got something to tell me and the places she has been, it's lovely to hear."
Emma Acarehome.co.uk rating: 5 out of 5
"On arrival, six months ago received a very warm welcome from staff/management. Have received very good service. The meals are 85% excellent and taste. The other 15% are sometimes very basic. The home is kept clean, light and airy. The staff are very attentive to our needs."
Bernard Acarehome.co.uk rating: 4 out of 5
"Excellent, caring staff, willing to go the extra mile."
S Ccarehome.co.uk rating: 4.58 out of 5
"Staff are always polite, cleanliness is very good and you're always made welcome. Reception are very good and friendly housekeepers."
Jill Mcarehome.co.uk rating: 5 out of 5
"I find the staff very caring and very helpful in everything. A lot of activities are always happening to keep patients occupied and the place is well looked after in all departments with good atmosphere."
J Bcarehome.co.uk rating: 4.33 out of 5
"Avery Lodge name clearly shown from the main road; gated, railed pedestrian path to entrance- automatic doorway. Vestibule/reception well staffed by smartly uniformed staff pleasantly welcoming bright people - extremely helpful. I was pleased with my accommodation - clean and tidy with good lighting and view of well kept and laid out gardens. En-suite area safely railed and alarms available - dining room tables cleanly set up, cutlery napkin wrapped. Meal attractively plated and well served by a happy team of staff. Truly "welcome home"."
Fraser Acarehome.co.uk rating: 4.75 out of 5
"My parents arrived at Avery Lodge Grantham in September 2018 and were made to feel most welcome. The facilities are bright and clean. The majority of staff are extremely helpful and friendly and the Manager is always approachable and willing to listen to any concerns. Overall the food is very good although some dietary requirements initially met are sometimes forgotten. Overall I am extremely pleased with their care and can see they are looking at ways to improve their service including a variety of activities. Thank you Avery!"
Maureen Gcarehome.co.uk rating: 4.08 out of 5
"Mum always looks clean and happy when I visit. They try to let her be as independent as possible. Nice and bright and airy environment to walk about. Nice lounges to visit residents. Afternoon tea and cake very nice and homely."
Sharon Bcarehome.co.uk rating: 4.5 out of 5
"The home was bright and cheerful as soon as entering with decorations (xmas) spread around the home bringing festive cheer. Residents seemed to be in full flow, with some musical entertainments on to keep residents entertained. I was there about three house and all the staff were welcoming and friendly and very helpful."
Sam Tcarehome.co.uk rating: 4.83 out of 5
"When first entering the home I was greeted with warm energy from the receptionist. I was offered a drink while I waited for a member of activities to tell me what I would be ding. While working with the activities team everyone was really friendly and helped me wherever possible. when I had covered a few hours on my placement, I was allowed to lead an activity. If I ever got stuck or needed help the carers were on hand helping myself and all of the residents who were in the activity. everyone is really caring and supportive."
Samantha Bcarehome.co.uk rating: 4.33 out of 5
"In recent years 3 family members have been resident at Avery Lodge. The quality of care received has been exceptional. The home is attractive and well maintained but it is the dedication of the staff that makes this home outstanding. Residents are treated with dignity, respect and kindness. Staff are warm and friendly. Visitors are always made welcome when just visiting or joining in with activities. Staff, whatever their role in the home, take the time to get to know the residents, chatting and having a laugh with them as well as doing their job and meeting residents' needs. As relatives, the staff have supported us through difficult times with professionalism, compassion and kindness. Queries or concerns have been swiftly addressed. As a family, we would like the staff to know we are so grateful for their dedication. You are an exceptional care home and we feel lucky and privileged to have had family members cared for by you. Thank you from the bottom of our hearts."
Sue Rcarehome.co.uk rating: 5 out of 5
"All the staff are very friendly and always speaking when I visit - which is 4-5 times a week. You have a very good activity team always doing something but it is very noticeable when they are on holiday, that nothing seems to be planned. It can be long days for some of the residents when having to find something themselves to do."
D Wcarehome.co.uk rating: 4.08 out of 5
"Having been "admitted" in June 2018, my expectation was to stay just 2 weeks. However, as it happened, my condition needed a longer stay. I have found the home a place of safety and reassurance. The staff are always cheerful and helpful. I am amazed at the extent and range of skills needed by the staff."
E Dcarehome.co.uk rating: 4.58 out of 5
"I have visited several times, my experience there was great. Everybody is so friendly, the home is very clean. People at reception are very friendly and willing to help with any questions. The housekeepers do a great job the whole building is spotless. The food on offer there looks very good."
Lisa Dcarehome.co.uk rating: 4.58 out of 5
"I come here to see my sister-in-law who has enjoyed being here. Everyone of the staff are very helpful and nothing is too much for them. They make me feel welcome. I am pleased with what they are doing to make my sister-in-law very happy."
B Acarehome.co.uk rating: 5 out of 5
"Our daughter has early onset Alzheimers and has been in Avery Lodge for just over a year. She has been looked after with kindness and care. She has also been encouraged to participate in activities and outside visits. We are pleased and happy with her overall care."
Patricia Wcarehome.co.uk rating: 4.25 out of 5
"On behalf of my friend and all of her friends, we would like to thank all of the management and staff at Avery Lodge who helped to ensure that she had such a special 93rd birthday. The catering was exceptional and more than exceeded our expectations. All of the staff were so helpful and friendly. Your help and support in creating such a lovely day for her have been invaluable and she would have had such an enjoyable day."
E Kcarehome.co.uk rating: 5 out of 5
"Avery Lodge really does care for its residents. All of the staff know the residents well, their likes and dislikes and their usual routines. The residents are encouraged to join in as many of the varied activities as they want to and are able to. The carers have time for each resident and their needs and also for keeping the relatives informed as to matters related to their loved one. Overall Avery Lodge can be highly recommended because it maintains such a high standard."
S Ocarehome.co.uk rating: 5 out of 5
"Very clean and welcoming staff extremely friendly. Whole experience lovely and would use Avery Lodge again for other family/friends."
Shelley Acarehome.co.uk rating: 4.58 out of 5
"Mum first went into Avery Lodge for respite, not something mum or the family wanted but important for mum's health and safety. We have all been overwhelmed by the care provided. The warmth and friendliness of staff has been exceptional and mum has settled to the extent that she is highly likely to remain there. She raves about the food (thank goodness, she is gaining weight) and participates in the activities. We arrived once to find her having a facial and another time covered in paint following an art activity. She's definitely a late developer (years spent bringing up a family and caring for others) But right now she seem s to be having a great time. Brilliant news."
Susan Rcarehome.co.uk rating: 5 out of 5
"Can't praise the staff enough, informed me about what was going on with my husband, explained certain issues. They're not only looking after my husband but they support me as well. Lovely lovely people. I know he is being well looked after."
Kay Bcarehome.co.uk rating: 5 out of 5
"My mother in law moved into Avery Lodge from the hospital as a result of a fall and has made remarkable progress with the help and commitment of all the staff that care for her. She has been encouraged to start taking more of a role in her own personal care and is now eating and drinking on a regular basis resulting in weight gain and increased mobility. Her dementia continues to be predictable but social interaction is definitely helping. We her family cannot praise highly enough the care both she and us receives, kindness and humour in abundance and visiting is a pleasure but also peace of mind for the first time in a long time. Heartfelt. Thanks to you all."
J Ccarehome.co.uk rating: 4.75 out of 5
"I was made to feel extremely welcome and my husband said he would come here again. Meals were very good, staff from reception were very pleasant and helpful. Care and cleaner so caring. Thank you all."
Sybil Rcarehome.co.uk rating: 4.75 out of 5
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