Hello,

We have set this page up to try and ensure you have the information you need as we transition your home from being owned by brighterkind to being owned by Barchester.

Pete Calveley, CEO of Barchester HealthcareI am delighted that Barchester have this opportunity to take over the running of your home.  We are one of the UK’s largest care providers supporting people to live independent lives with dignity and respect. We provide a wide range of residential, nursing, and expert dementia care services led by world-renowned dementia expert Caroline Baker, as well as rehabilitation and palliative care services. Barchester Healthcare supports 11,000 residents across 196 care homes, some with domiciliary care and assisted living facilities and 6 independent mental health hospitals with over 15,000 staff members and we are proud to say that 7 of them are rated Outstanding by external regulating bodies.

Barchester shares similar values to brighterkind, and takes pride in delivering the best quality of care to our residents. Your home and its team members have proven themselves to be the best of brighterkind, which has made the opportunity for Barchester to purchase your home a logical decision. We are confident that the transaction will be swift and we hope to conclude the purchase in early January 2020.

We will be meeting with staff over the coming months and I want to reassure you that we are doing everything we can to make this a smooth transition for residents, relatives and staff.  Below are some frequently asked questions that we hope will be helpful to you.  If there is anything that you would like more clarity on please do get in touch on feedback@barchester.com.

Best regards,

Pete Calveley Signature

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Who we are?

Barchester is one of the UK’s leading healthcare providers and has been for over 25 years, currently owning and managing over 200 homes and private hospitals, and is delighted to be taking over from brighterkind. We pride ourselves in having over 80% of our homes good and outstanding on CQC ratings and are delighted to be taking over some of the Brighterkind homes.

Frequently Asked Questions 

Who are Barchester Healthcare?

Barchester Healthcare is one of the UK’s largest care providers supporting people to live independent lives with dignity and respect. Providing a wide range of residential, nursing, and expert dementia care services led by world-renowned dementia expert Caroline Baker, as well as rehabilitation and palliative care services. Barchester Healthcare supports 11,000 residents across 196 care homes, some with domiciliary care and assisted living facilities and 6 independent mental health hospitals with over 15,000 staff members. A leading care provider for over 25 years, we are proud to have 7 of our services rated OUTSTANDING by external regulating bodies. Barchester has also been named one of the Top 20 Large Care Home Groups 2019 on carehome.co.uk for the fourth consecutive year.

Who is the CEO?

Dr Pete Calveley is Barchester’s CEO and has been in this role since 2014. Prior to this he was CEO at another large healthcare group. Pete is a Doctor of Medicine from Leeds University and has a wealth of experience working with, and within, the NHS, including being the Principal of a General Practice in Lincoln City. Pete was recently awarded ‘Outstanding Leader’ in the Health Investor Power 50 Awards and is a highly respected figure within the care industry. Pete is also the Chairman of Barchester’s Charitable Foundation.

Is Barchester financially stable?

Yes Barchester is financially stable and has seen continuous growth over the last four years. The company also recently ranked 7th in the Sunday Times annual Top Track for its growth as a mid-market company and has been in the top 20 for 2 years running.  The profit we make goes back into investing in the quality of care for our residents and we have not paid a dividend to shareholders.

Why has my home changed ownership?

The current owners were in a period of transition and decided that going forward this home was not part of their future plans.  We are delighted to have the opportunity to take on the ownership.

What does this mean for me?

Your day to day living will remain the same.  Barchester is committed to delivering the best care, with the best people and have a great record of doing this.  Our staff are trained to the highest standards and we are constantly monitoring performance in every home, from care, nutrition and activities.  Not only that, we invest more than anyone in the sector in our properties to ensure that the environment our residents live in are as comfortable as possible.

Will my care continue in the same way?

Yes your care will remain the same, and whilst we cannot commit that all staff will remain, our hope is that they will. Quality of care is something that is at the heart of our thinking and we are proud that over 80% of our homes are rated good or outstanding by the regulators.

Will my contract stay the same?

Yes, the brighterkind contract that you entered into when you moved in the home will remain in place. You will not be required to enter into any other contract.

Will I have to pay the same amount?

Yes, your weekly fee will remain but will be subject to annual increases in line with your contract and also dependent on your ongoing needs.

Are my fees going to increase?

As per your current contract there is an annual fee increase that takes place.  At Barchester this takes place in April and so will be writing to you in February informing you of your fee changes from April onwards.

Do I need to change my payment details?

No you will not need to change any of your payment details.

What happens if my money goes below the threshold?

There will a funding assessment process involving Local Authority or Health Funding and there is a lifestyle top up option available if that is required.

Will the LA/CCG still pay for me stay or will I have to move?

Barchester has made every effort to ensure that your stay with us will continue unaffected by the change in ownership. Your qualification for funding is based upon your own circumstance and therefore the change in ownership plays no part in the obligation of your Local Authority or Health Agency to continue funding your stay.

Will my GP change?

No, there will be no change in GP services.

Will the staff be staying?

The staff in your home will continue to be employed in the same way and will continue to care for you. You will notice that they will be wearing slightly different uniforms but please be assured they will remain committed to your care. You may see different staff from Barchester support and management teams coming in to the home who are part of the wider Barchester team.

Will facilities change?

We are not planning on making any changes in the short term, although you may see some branding changes in the signs and communications around your home.  However, we are very proud of our property development investment and are continually updating and upgrading homes to ensure they give our residents the best environment to live in, investing over £50m over the last 3 years.

Will day to day be different?

We are not anticipating your day to day to change.  Your care plans will be aligned to your needs and we always encourage our homes to have activities and outings on offer every day to encourage socialising and movement.

Will the food be the same?

We know how important food and drink is and have a high quality food offer delivered by trained chefs with a daily menu. As much as possible we ensure that your taste and needs are delivered and I'm sure you will enjoy the food we have on offer.

Will laundry still be included?

Yes, this will continue as usual.

Will I still have activities to take part in?

Yes, we encourage all of our homes to schedule and deliver a variety of person centred activities every day. We also ensure homes provide trips out to local places of interest as well as develop relationships with the local community to provide talks and presentations for our residents. We also encourage a strong volunteering programme along with intergenerational activity on a regular basis.

Will I still have trips out/excursions from the home?

All of our homes either have a mini bus or provision provided for trips out by an external company and this will remain.  We want to ensure that all our residents have the opportunity to regularly go out and about, visiting places of interest to them and you will have the ability to feed into this.

Will I still be able to have my hair done?

Yes, there will be no change in hairdressing services.

Will I still be able to see my Chiropodist/Optician/Other Professionals?

Yes you will. This will continue in the same way.

Will I still have free sight tests and glasses?

Unfortunately, Brighterkind’s offering of free glasses is a unique contract with a company called Visioncall, and not something that Barchester offer. For residents who currently have eyewear organised through this offering, you will of course be able to retain your glasses. All our homes arrange free NHS sight tests when required through local providers. They will work with you, providing your prescription and offering eyewear choices to suit your needs and budget.

Will I still have free hearing tests?

Yes, we are able to provide you with NHS hearing tests organised at home level through local providers. They will then work with you to decide which hearing aids will suit your needs and budget.

How will this affect my family and visiting times?

All of our homes are 'open' 24 hours a day, 7 days a week and we love to see friends and family visiting and being part of the home.  The safety of our residents is also paramount and therefore we have a signing in book and the doors are secure and we expect all visitors to respect the dignity and privacy of our residents and comply with our code of conduct.

Will I still be able to access the magic moment's app?

Unfortunately not. The magic moment's app is owned by brighterkind and is not something that Barchester will have.  However we understand the importance of keeping in touch and we encourage communication for residents and families and will support in any way that is right for you.

What are the key communication policies at Barchester?

There is a very clear complaints, concerns and compliments process that we have, and also regular resident and relative meetings that will be held by the home management team.

Who can I talk to if I have feedback?

The management team in the home will always be available for you to talk to about any feedback you have.  If you feel that you want to talk to someone outside of Barchester we have a clear customer contact procedure that is communicated on the notice board in homes and on our website.  The email address for any concerns, complaints and compliments is feedback@Barchester.com and if you have any questions please do get in touch.

Will there be regular relative meetings?

Yes there will continue to be a schedule of regular relative meetings, organised by the Home Manager and Activities teams in the home.

Will there be Resident Forums?

Yes, there will continue to be a schedule of regular resident forums and/or committee meetings organised by the Home Manager and the Activities Team in the home.